Why Live Chat Isn’t Just For Customer Service Anymore – Sara Yin


According to an eConsultancy report, for every $92 spent acquiring prospects only $1 is spent converting them. Sure, that dollar could give you returns in spades, but in reality the odds of that are no better than a craps table in Las Vegas. The average conversion rate for your typical marketing stack – things like forms, paid advertising or mass email – hovers around the 2% mark.

The report is a bit dated, but the underlying thinking persists: companies still spend disproportionately on acquisition and neglect conversion.

To paraphrase Tom Goodwin, isn’t it odd that we’ll spend billions of dollars trying to have a conversation with consumers, and in the rare moment we do, we consider it too expensive?

Perhaps that’s because the value of having these conversations isn’t clear. To establish that value, we analyzed an aggregate dataset of 20 million live chat messages sent through Intercom to demonstrate the potential for live chat as a channel for converting visitors and driving actual revenue for your business.

Here’s what we found (or scroll down for the full, embeddable infographic).

1. Live chat delights your visitors – and your finance team

live chat conversions

Having conversations with your website visitors really does pay off. According to our data, website visitors are 82% more likely to convert to customers if they’ve chatted with you first. What’s more, their accounts are worth 13% more than those where the business didn’t have a conversation before sign up. Leaning into real-time conversations isn’t just a nice-to-have, it’s great for capturing and converting website visitors too.

Key takeaway: Live chat is a powerful (and underrated) channel for converting visitors into valuable customers. When someone visits your site, they’re more receptive to chatting with a salesperson than, say, when they receive an unsolicited LinkedIn message.

2. Even a short conversation can pay off

live chat etiquetteA common misperception about live chat is that effective conversations need to be long and time-consuming. On the contrary, a quick, real-time connection makes a big difference. We’ve found that just one reply in the messenger can increase the likelihood of conversion by 50%; one more reply makes that visitor 100% more likely to convert. A simple conversation with 6 exchanged messages makes a visitor 250% more likely to become a customer.

Key takeaway: Live chatting for business isn’t like chatting with a good friend, but the more you chat, the more likely you’ll convert them.

3. Consider where you really want to chat

live chat on websiteDon’t assume your homepage is the only place to install a messenger. According to our data, visitors are actually 45% more likely to convert on pages other than the homepage.

Key takeaway: Think about the visitor’s motivation for visiting a certain page and where they’re most likely to need a real-time response. Perhaps that’s on your pricing page when they are trying to choose between options, or perhaps it’s on a promotional landing page when they’ve clicked on an ad and are trying to figure out how your product fits their needs.

4. Bots augment your (human) sales team

live chat bots
The best chatbots are like an SDR’s secret personal assistant. They streamline their jobs by taking on repetitive tasks, i.e. booking meetings, collecting lead information and suggesting help articles, so the SDR can focus on higher cognitive tasks. Indeed, our data shows that conversations with bots convert 36% better, likely because a bot can respond faster than humans for most repetitive tasks.But in our opinion they they should never pretend to be humans, nor should they completely replace humans, who are still more efficient at converting leads into customers (amongst other human-y things, like sensing low-level rage 😡).

Key takeaway: Humans and bots make a lean, mean sales machine. But ultimately, humans are still better than bots for qualifying leads and shouldn’t replace them anytime soon.

Bottom line: it pays to chat

live chat on website

Live chat bridges the gap between the personal, timely service that makes us loyal customers in real life with the extensibility of software and the ROI of automation.

You certainly don’t need to use our live chat solution to experience these benefits, but some of our customers have experienced solid results:

  • Tradeshift’s sales team increased sales opportunities by 32% with our live chat.
  • At Salesloft, Intercom drives 40% of sales demos booked, an 8X improvement over their previous live chat tool.
  • After one month with Intercom, Prosperworks achieved 25% more leads and nearly 20 new opportunities.

Thanks to intelligent automations such as conversation routing, CRM integrations and chatbots, live chat is on the cusp of being the most efficient way to capture and convert leads.

If everyone who read the articles and like it, that would be favorable to have your donations – Thank you.


OptinChat Introduction Demo

OptinChat – A Unique Chat Style Email Optin Conversion Software Proven To Give Highest Optin Rate | Online Marketing Tools

Source: OptinChat – A Unique Chat Style Email Optin Conversion Software Proven To Give Highest Optin Rate | Online Marketing Tools

WP Cool Live Chat


Just imagine being able to talk directly with your visitors and know instantly what they want (or what they need.)This is especially effective if you are running a blog where you sell your services or products.

Potential clients can ask you questions, let you know their concerns, or get in touch with you giving suggestions to improve your blog.And remember; if you know exactly what your potential customers want, you need little else to be golden.

WP Cool Live Chat is a WP plugin that will allow you to add an enticing, attractive live chat to your websites and blogs. The cool thing about this slick plugin is that you can customize it the way YOU want making the chat visually enticing and COOL in front of your visitor’s eyes.


Benefits of WP Cool Live Chat:

  • You can quickly and easily add a visually enticing live chat in your blogs… in less than 2 minutes flat.
  • Easily customize the widget… you can change the style: background color, text color, fonts, and this is for any element (header, footer, main content, chat bubble).
  • Plus, you can easily modify according to YOUR needs the following: title, info, and message form.
  • Add cool effects such as animation while chatting. Admin dashboard that makes it easy to organize customer’s chats.Email messages while admin goes offline
  • Admin dashboard that makes it easy to organize customer’s chats.Notification for new chat and offline chat.





Bullet Response will have the power to detect and capture emails from Facebook and add it to the contacts section on your Dashboard.Bullet Response is A completely web based software that can add unlimited artificially intelligent Chat Bots to your fanpages and get you unlimited leads and sales on 100% Autopilot.

Chatbots are everywhere, Amazon uses them, Google uses them and so does Apple. Thanks for Facebook, now you can have YOUR OWN intelligent Chatbot right on your Fanpages.

Bullet Response is the most advanced chatbot software that adds a live, intelligent, active chatbot on your fanpages that closes sales, builds a list and gets you more leads. Whether you are an online business, a local businessor someone with just a fanpage you own.

This chatbot will automatically reply to anyone that messages you. Provide them with helpful information by text replies or images and even send them LINKS to place their order.

Imagine having an active sales agent on your fanpages while you are away on vacation or on business? Imagine building an active list of users right on Facebook on COMPLETE AUTOPILOT.

Imagine being able to INSTANTLY Message 1000s of people right on Facebook for maximum response?Here’s a few more things that Bullet Response does for you…

  • Instant replies within seconds
  • Bullet Response Reply with text, image or links
  • BulletBrain – learns from users
  • Automatic replies to unlimited fans/users
  • Build a list of subscribers
  • Mass Message all your users in 1-click
  • Bullet Response Store user info like name, photo, region & gender
  • Detailed Tutorial
  • Approval Process Tutorial
  • NO SSL required
  • 30 days no question money back offer

The Bullet Response is how you will use Facebook’s latest chatbot technology to close more sales, get more leads and build an active list on 100% autopilot. No Monthly or Yearly fees – just get it once and use for all your fanpages!

Did you hear about this new Facebook technology? Facebook just released something new & completely changed the way you use your Fanpages for online marketing. Imagine someone finds your page on Facebook.

Bullet Response

He hits the Message/chat button and shoots you a question. But, you’re away on vacation or busy in a meeting at work. Even then, he gets an instant reply – automatically from your Facebook ChatBot. The potential customer asks a few more questions and gets all the information instantly about your product or service.

Right after that, he even gets the link to the to the sales page or the order button and places the order right inside the chat window. And all this happens on 100% AUTOPILOT, without any customer service agent or you typing a single word. Thats exactly what Bullet Response does for you

Bullet Response is the smart new way to interact with your fans (and potential customers). This software will automatically close sales for you and convert visitors into leads. Setting it up takes less than 5 minutes. Enter a few keywords for the chatbot to react to and their responses… and you’re DONE. That’s how easy it is to get started!


BoxCar Business Chat


Start using BoxCar and watch the immediate impact it has on all aspects of your business.Turn Web Visitors into Happy Customers, One Chat at a Time. Control which websites each agent can access and conduct chat sessions with. Seamlessly chat with or transfer conversations to other agents. Select from a range of professional chat designs of which are fully customizable, to include your branding, colors and more. Control how, where and when your chat box will display on your site. Manage multiple chats, across all of your sites at one time. Keep a chat history to reference previous conversations with each visitor. The web is global, which means many of your visitors may speak different languages. Utilize our Google Translate integration, which will translate your visitor’s message, as well as the message you respond with. Create canned responses of which your agents can utilize to help streamline your chat sessions and respond more effectively to common questions. With the push of a button, you can change the chat status that your visitors will see, based on your Agents availability or hours of operation.




Chat Links


With Chat Links you don’t have to be in control of the landing page.. You can put a chat box on top of ANY website – even if that site is not yours.

ChatLinks is 100% customizable with just a few clicks, no matter what market or language.
No need to type the same message over and over.. Simply add them as a canned response and be done with it!
Only want to show the chatbox to your most interested visitors? No problem –  thanks to ChatLinks’ smart triggers!
Chat Links is an online dashboard which means there’s nothing to install. Ready to rock within 2 minutes! Even if you’re not around you can take questions from your audience – we’ll send them straight to your email inbox.
Chat Links is 100% compatible with mobile devices, which means all your visitors and clients can easily chat with you from their mobile phone.. making sure to maximize your profits!

Pop Chat Pro

What if you could snap your fingers and immediately
boost the conversion rate on your website


 As a marketer who has utilized live chat technology in this business we could say that it is super effective in converting your traffic into sales, leads and new customers

In fact, you can reap the benefits of… …higher conversion rates…. Higher opt-in rates… Boosted affiliate sales, and… Strengthened customer connection… Starting RIGHT NOW… …without waiting… and without doing ANY hard work…

Key PopChat Facts

Even the brand new and tech challenged can install and configure PopChat without a hitch… Absolutely anyone, with ANY type of website, will have PopChat up and running fast. You’ll access step-by-step instructions to guarantee that PopChat is working for you minutes from now.


PopChat is fully responsive and will automatically optimize itself for users viewing your website on any mobile device…


Your PopChat dashboard will show you all of the key stats about your website’s performance, and how PopChat has helped those stats grow.


Sales, leads, quote requests and more, have all increased simply by adding live chat boxes to websites. Since PopChat makes this technology simpler and more affordable than ever before, there’s no reason for your business to be left out


Track mouse movements, clicks, keystrokes, and visitor movements all across your website with PopChat. Normally, this is an expensive additional service… now you’ll have this power, too.


PopChat technology is available in 6 different languages! English, French, Dutch, Spanish, Hungarian, and Italian.


Affiliate marketers, e-commerce websites, offline consultants, coaches and more can use PopChat to boost sales and improve relationships with prospects and customers.


With the Pro edition you can start a chat agency by offering live chat services to your offline clients, or offer live chat as a great add-on to any of your existing service packages. You can charge high fees for installing PopChat, and monthly residual fees for running the chat service for your clients. This can be some of the easiest recurring income you ever make!

PopChat works on just about every type of website used by Internet Marketers.

Basic HTML sites, WordPress sites, Ecommerce sites, affiliate review sites, lead generation sites, and more.

PopChat comes with an accompanying mobile app for Android and iPhones so that you, or your team, can answer questions while you’re on the go.No need to sit in front of your computer in order to respond to questions.