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Category: Customer Care/Orientation

The 10 Most Customer Focused Companies In Asia -Blake Morgan

All over the world customers are king. But it’s especially true in Asia. Customers in Asia are unlike any others in the world. They tend to be more connected to their mobile devices and are eager to spend and connect with brands. Many of…

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5 Powerful Examples Of Social Media Customer Care – Alina Gorbatch

Social media customer care doesn’t sound like something worth an entire article. After all, social media has been with us for a while. We know that customer care is important, we have business pages on multiple platforms, we reply to messages and direct tweets,…

Why Customer Service Is Important To The Success Of Your Business – Salesforce

Great customer support drives an amazing customer experience, especially when your support team moves beyond just reacting to problems and toward anticipating customers’ problems. When support agents are empowered to go above-and-beyond with customers, or have a help desk solution that makes it easy…

Captipic Enhancement – The First Power of Persuasion Personalisation That Brings Real Customers To your Business

You are now able to send personalized images to ANY of your leads, subscribers and customers, either on your website or via email. But, if you’re already impressed with Capticpic, get ready to be WOWED. Let’s face it, as most of us are staring…

Captipic Enhancement – The First Power of Persuasion Personalisation That Brings Real Customers To your Business

Imagine the look on your leads, subscribers or customers’ faces when you send them to a link on your website, or you send them an email, and they see a handwritten message, just for them. This really is on another level. What the Capticpic…

Discover – How To Increase Your Conversions By Getting Your Message Out To 100% Of Your New Leads Instantly

Despite the fact that there are millions of businesses out there begging for what you have already to sell them. Did you know that over 70% of new business leads never even receive a follow up from their approach? That’s real money being left…

How To Encourage Honest Business Relationships In The Post-Truth World – Chris Myers

When we approach business relationships from a guarded or defensive perspective, we encourage the other party to respond in kind. They detect your underlying suspicion and respond with suspicion of their own. Business is about reciprocity. We feed off of each other and respond…

How To Never Miss A Credit Card Payment Again – Kimberly Palmer

While forgetting to make a payment might seem like a pretty boneheaded move, it was actually the most common reason people gave for making a delinquent credit card payment, defined as being late by 30 days or more, according to NerdWallet’s recently released 2018…

Samsung Pay Comes to Africa, Launching In South Africa – Toby Shapshak

Samsung Pay, the mobile payment from the world’s largest smartphone maker, has launched in South Africa. Calling it the first such service in Africa, Samsung has partnered with two of South Africa’s big banks, Absa and Standard Bank through MasterCard and Visa cards. The…

Empathy Mapping Projects For Your Clients – IOCEA

What is an Empathy Map? Empathetic thinking might not be something you’d jump to address when outlining a basic plan of action for a client.  However, it is slowly creeping into business concept planning and product strategy in the form of an empathy map….

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