11 Trends That Will Shape The Future of Ecommerce In 2021

2020 accelerated the pace of e-commerce by leaps and bounds. Trends like personalization and customer experience are shaping the way companies, and customers connect. According to Statista, retail e-commerce sales increased by over a billion $ from 2019 to 2020 and are expected to grow almost another billion by 2021. Sales will continue to grow, reaching over $6.5 billion by 2023.

Ecommerce is a huge and extremely competitive industry. Therefore, you need to continually monitor the trends to be ahead of the competition. At CodeFuel, we collected the top e-commerce trends you need to know in 2021.

What Do You Need in 2021 To Ride the E-commerce Wave

1. AR Will Become a Standard for Online Shopping

What once was a “nice to have” feature is now common in more online stores. AR is changing the online shopping experience because it reduces the uncertainty of not being able to try on the product. For instance, companies like IKEA allow customers to overlay their products in any room in the customer’s house.

By giving customers a feel, they can now see how they would look with that shirt or how the coffee table would look in their living room. AR usage in e-commerce sites has grown by 2020 and is expected to continue growing by 2021.

2.Personalization and Customer Experience

Personalizing as much as possible the customer experience is the key to win the new e-commerce game in 2021. People value and remember good customer experiences.

Implementing on-site personalization can increase revenue and reduce bounce rates. Strategies such as serving the customer in the preferred channel, using AI-powered tools to present personalized ads can increase engagement and conversions.

However, companies should be careful with personalization efforts so as not to impact customer’s data privacy.

“Customer concerns about the security and privacy of their online data can impede personalized marketing at scale. Best-practice companies are building protections into their digital properties.” McKinsey.

3.Conversational Technology Continues to Grow

Research company Gartner project that the adoption of conversational AI will grow more than 100% by 2025. Consumers are increasingly using voice technology (Alexa, Google Home) for search and shop. Features like Alexa Voice Shopping let you order and complete purchases with voice commands.
Let’s say you run out of eggs, or napkins, or want to order takeout, you can tell your voice assistant. The device keeps your payment details and even remembers past purchases.

AI-powered chatbots are another trend that is here to stay. Now the chatbot can talk to you in a natural, humanized way and take your previous search history with the company to adjust recommendations and answers.

4.AI-Powered Solutions Help Learn About Shoppers

The more you know about your customers, the better you can serve them. Understanding customer behavior lets you provide personalized recommendations and suggestions. Just like a helpful store assistant.

AI helps businesses learn about their customers’ preferences and purchasing behaviors, giving them personalized customer experiences. An example is Diageo’s Bulleit brand of bourbon whiskey. The company used social listening technology to discover a niche in bartenders struggling with wasted skills when the bars are closed.

AI-powered analytic tools can help your company forecast customer demand and prepare for peak times. AI also improves the shopping experience for customers by matching previous customer information and giving real-time recommendations.

5.More Video Content

While we talk about video, consumers are spending more time every day watching online videos. A global forecast estimates that the average person will watch 100 minutes of online video by 2021.

According to PWC, mobile video advertising is expected to grow more than non-mobile video advertising in the next four years.

6.Headless E-Commerce.

Implementing headless e-commerce can improve your company’s ability to adapt to changes. Headless architecture allows website owners to make adjustments in the front-end without having to carry the same changes to the back-end. Companies like Herschel, Gibson, Michael Kors, and Best Buy made the switch to headless architecture.

Benefits of headless architecture:

  • Quick actualization of the front end – when you introduce new content, you can instantly see the changes.
  • Better user experience – headless commerce is compatible across devices and viewing formats. This provides a better alternative to traditional responsive design.

7.Online Sales Will Continue Growing and With it the Competition

The growth of online commerce seems unstoppable. Statistics show that the e-commerce market grew the equivalent of 10 years in 3 months.

Due to COVID-19 restrictions, online shopping has become the new normal for most consumers. With stores shutting because of lockdowns, consumers are resorting to online shopping for purchases.

The reason? Online shopping provides a safe, comfortable and
convenient way to shop from home or on the phone.

Experts predict this change is here to stay, even in a post-pandemic market. That is because online shopping gives consumers a quick and contactless way to purchase.

“We saw that consumers immediately shifted their online buying habits with roughly 75% of our consumers at eBay buying more items online,” explains Scott Kelliher, Head of Brand Ads and Partnerships at eBay. “Almost 85% of them plan to keep this new higher level of e-commerce spends for the foreseeable future.”

8.Mobile Shopping Will Grow Strong

It’s a fact that most consumers spend a lot of time daily on their phones. Then, using the phone to make purchases just seems natural. Buying from your phone provides the ultimate convenience when doing it right. An intuitive interface and easy checkout are critical.

Platforms like Facebook (and Instagram) take advantage of these opportunities offering features such as Facebook and IG Shops and in-ad purchases for SMEs to grow their businesses. No surprise, then, that the m-commerce volume will continue to grow over the next few years.

9. Increasing Costs of Acquisition Makes Retention More Important Than Ever

Although the number of online shoppers is increasing, acquiring a customer will be more expensive in 2021. At the end of 2020, we saw digital marketers investing heavily in paid search, and an increase in search shopping ads.

Costs of online advertising will only grow as online shopping expands to social media shopping. Therefore, companies will need to come up with creative advertising strategies to reach more shoppers while keeping costs under control.

One result of this trend can be a focus on retention strategies and conversion optimization. As competition grows, it is more important than ever to catch and retain customers’ attention via shopping ads that answer your customers’ queries while they are looking.

10. Social Media Purchases Will Grow

2020 brought new e-commerce features for social media channels. Facebook and Instagram added Shops, and in-ad purchases, intending to boost online shopping in their channels. As small businesses were one of the most impacted by lockdowns, Facebook launched a platform for business, adding tools and features to help SME to reach customers through social media.

Customers are carrying on more activities in social media than scrolling down cute videos. According to Statista: ”As of April 2020, 37 percent of U.S. internet users between the ages of 18 to 34 years reported they had purchased something via social media before but did not do so regularly”.

Social media platforms and e-commerce companies are tapping into this window of opportunity. TikTok, for instance, after its exponential growth last year, announced it is testing a feature that will enable users to add shoppable links in their videos. Instagram did something similar in 2020 by adding shoppable IGTV videos.

How Do You Know If a Trend is Right for Your Business?

 

All the trends mentioned before may seem overwhelming. How do you know which one can be right for your company? Here some pointers to get you started:

  • Pay attention to industry influencers and news: check what is trendy with influencers in your industry, so you can relate to them, and keep current on industry news to be up to date with trends.
  • Use digital tools and analytics to understand your customer’s behavior: many of the current trends depend on how well you can understand your customers and answer to their needs. Use data analytics tools to understand what they are shopping for, where, and when.
  • Check out your competitors: this may be useful to adapt your strategy. Is your competitor doing something that works? Maybe you can use this strategy for your audience? It is worth a try to check them out.
  • Ask your customers: nothing really tops knowing from first hand what your customers think. Use post-purchase surveys, quick polls, and reviews.

What’s Next?

Now that you know the top trends that will shape the e-commerce industry this year, it is time to apply some following recommendations for your company:

  • Optimize your digital strategy to convert and retain customers.
  • Use digital tools to refine your reach.
  • Prioritize giving a great user experience with personalized content.

CodeFuel solutions enable publishers to increase their ROI through search monetization solutions that optimize search traffic, engage users, and boost revenue.

How CodeFuel Can Help

CodeFuel solutions enable publishers to increase their ROI through search monetization solutions that optimize search traffic, engage users, and boost revenue.  Our engagement and monetization solutions help publishers by bringing together engagement and monetization, we leverage the searcher’s intent to increase conversions.

How do we do it?

  • Deliver relevant ads to targeted audiences on apps, websites, extensions, and more.
  • Leverage searcher intent, through presenting the right ad at the right moment
  • Engage users through enriching publisher’s assets with shopping offers and news, across devices, increasing exposure.

When you bring ads that are relevant to the searcher, it helps strengthen the connection of the user to the publisher, which becomes a trusted source. As a result, CodeFuel solutions bring value and optimize conversions both for publishers and advertisers by giving a great user experience to the consumer.

At CodeFuel, we are continually seeking innovative ways to generate revenue for our publishers and media buyers. Start engaging users and monetizing content with CodeFuel contact us today!

Source: 11 Trends that Will Shape the Future of Ecommerce in 2021 – CodeFuel

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While the COVID-19 pandemic has devastated the global economy, eCommerce has proven surprisingly resilient. As brick-and-mortar shops close, many people turn online to purchase, putting eCommerce in a promising boom.

If you’re thinking of starting an eCommerce business in these times, technology can be a significant boon for you. We’ve rounded up 10 of the best budget-friendly tools to help you get your business off the ground.

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A budget-friendly alternative to the Adobe Creative Cloud, ImageX Ultra gives you design powers, even if you have no idea what you’re doing. With more than 500 customizable graphics templates, you can quickly create a design for your website without any technical expertise needed.

2. SocialBot by ZapApps: Lifetime Subscription – $29.00 (Orig. $1,740.00)

Facebook Messenger can be an excellent tool to improve your customer service and boost your sales. But who has time to constantly monitor messages? With SocialBot, you’ll have dedicated bots for Messenger, SMS, and email marketing to handle any job you program them to.

3. Blueprints Website Builder: Lifetime Subscription – $39.00 (Orig. $149.00)

With 200 examples pages, 500 responsive blocks, more than 30 navigation panels, and many more tools, Blueprints helps you build websites without writing a single line of code. Creating a custom eCommerce site is easy, even if you’ve never coded before.

4. WooCommerce 110+ Premium Plugin Bundle – $39.00 (Orig. $199.00)WordPress is one of the top platforms for building eCommerce websites these days because of plug-ins like WooCommerce. WooCommerce Plugin Bundle makes it extremely easy to build and manage an eCommerce website, and with this massive bundle, you’ll have everything you need to get the most out of your business. With more than 110 plugins, you’ll be able to vary images, analyze site data, and much more.

5. .STORE Domain Name 5 Year Subscription – $39.99 (Orig. $145.00)You’re an eCommerce business, why not have a domain that says what you do? With a .STORE domain, users will know exactly what they’re on your site to do: buy! Plus, you’ll have access to secure, fast hosting and be able to find a domain that more accurately describes your brand.

6. Sellful: All-in-One Business Software for Freelancers & Entrepreneurs – $49.00 (Orig. $840.00)You could invest in a dozen different programs, or you can just use Sellful: All-in-One Business Software for Freelancers & Entrepreneurs. This ingenious platform combines a website builder, CRM, SEO planning, appointment scheduling, and much more in one platform.

7. Botsify Chatbot: 5-Yr Subscription – $49.99 (Orig. $2,940.00)Botsify Chatbot is one of the leading bot builders on the market. With this clever tool, you can build your own chatbots and customize them to help customers answer their questions, complete sales, and much more.

8. Bouncer Bulk Email Verification: Lifetime Subscription – $50.00 (Orig. $100.00)Nobody wants to work hard on an email campaign only to discover that half of your email list is expired or broken. With Bouncer Bulk Email Verification, you’ll be able to verify your entire email list almost instantly. It goes through to verify syntax, check activity, and remove duplicates so your email list is always up to date.

9. JumpStory™ Authentic Stock Photography: Lifetime Membership – $99.99 (Orig. $2,340.00)

Stock photography is essential for any business that engages in digital marketing. JumpStory™ gives you unlimited access to more than 25 million authentic photos, videos, illustrations, vectors, and icons, as well as an AI tool to edit them instantaneously. You can crop images, insert text, insert your own logo, and much more, allowing you to quickly spruce up marketing campaigns in just minutes.

10. ThunderDrive Cloud Storage Plans: Lifetime Subscription – $59.00 (Orig. $1,200.00)

Every organization needs reliable cloud storage. This seamless tool gives you 2TB of access to secure AES 256-bit encrypted storage as well as a central hub for organizing all of your files. ThunderDrive is the perfect Dropbox cost-effective alternative. 

By: Entrepreneur Store / Entrepreneur Leadership Network VIP

5 Reasons Your Ecommerce Store Needs a Mobile App Today

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Ecommerce websites and mobile commerce, or m-commerce, options aren’t an either/or situation. Both play different roles in the customer journey and cater to different audiences. What is essential is that you don’t overlook mobile experiences while designing the ecommerce strategy for your business.

According to Pew research, 8 out of 10 Americans are online shoppers, and 51 percent of them use mobile devices for shopping. If you aren’t leveraging mobile traffic, your business is likely missing out vital conversions even as you are reading this.

While a responsive website is an excellent starting point in your m-commerce journey, having a mobile app has distinct advantages over mobile websites. Here is a list of compelling reasons why your ecommerce business needs to go for mobile-app development in addition to having a mobile-responsive website.

1. Ease of use and better user experience

Even if you have a responsive website, every time the user logs onto it, the browser would prompt the user to sign into the account to continue with the shopping. In the case of mobile apps, the user details are stored in the app and the users only have to sign in once, when they download the app.

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Since the users don’t need to sign in every time they shop, the ease of use is higher and the resultant user satisfaction is also high. Mobile applications also allow the users to switch between the different tabs, making navigation and overall user experience simpler as compared to that of the website.

2. Access to phone-native features

The phone’s native capabilities can be leveraged using mobile apps, which isn’t a possibility in the case of mobile websites. The integration of built-in smartphone components like GPS and cameras provides the user with enhanced user experience. Interactive shopping using augmented and virtual reality is an app-only feature.

Another advantage is the fact that native apps are available for offline use. While the apps do take up space on the user’s device, they can be used even when the phone is not connected to the internet, resulting in an on-the-go shopping experience for the users.

3. Using mobile apps as a marketing channel

Mobile apps give you a chance to deliver a unified omnichannel experience to the customers. Apps can allow social media integration that combines the different channels of customer engagement. The customer preferences are saved within the app, leading to tailored content being displayed to the relevant customers.

Using geofencing and push notifications sent out to the user’s device when they are in proximity of the physical stores or in case of any special offer can also result in a more engaged customer base.

4. Seamless checkout with multiple payment options

Shopping-cart abandonment is the biggest issue that retail businesses face. Whether in-store or on an ecommerce platform, customers are more likely to give up on completing shopping if the checkout process seems cumbersome.

Mobile apps remove friction from the checkout process by making it interactive. The widespread popularity of mobile wallets exists only because they allow fast processing of transactions. Features such as fingerprint scanning and facial recognition help remove friction from the checkout and payment process by enabling faster authentication.

5. Incorporation of advanced tech for interactive customer experience

Mobile apps and technology go hand-in-hand. Incorporation of augmented reality in smartphone apps is already taking place, with brands such as IKEA and Sephora spearheading the transformation. The incorporation of AR/VR in apps makes them more interactive and results in engaging customer experiences.

Apps also allow for the integration of artificial intelligence in the form of chatbots in order to facilitate the customer in searching for their preferred items and getting them through the checkout. Personalized shopping assistants that are powered by machine-learning algorithms would soon become the norm, making shopping easy and fun — as it should be.

Rahul Varshneya

By:

 

Start Your Own Member Directory Website:
All websites built on the Brilliant Directories platform are already mobile friendly and adapt to all mobile devices and tablets which is what we want for the mobile app.

B2B eCommerce: Here’s What Every B2B Company Needs to Know

B2B customers need seamless user experiences and top-notch branding just like B2C customers.

B2B eCommerce, when compared to the B2C industry, is projected to be two times bigger than B2C in 2020. In fact, it’s anticipated to be the area of largest eCommerce growth from 2020 to 2025.

That means BIG things for B2B marketing are on the horizon.

Merit claims that 73 percent of B2B buyers today are Millennials, who prefer buying online—this is a large part of why B2B eCommerce growth has occurred at such lightning speed.

According to the latest publication from Meticulous Research, the global e-commerce market is expected to grow at a CAGR of 11.1 percent from 2018 to 2025, reaching $24,265.12 billion by 2025.

This can be attributed to factors including:

  • Rising mobile and internet penetration
  • Technological advances such as big data and cloud-based e-commerce platforms
  • Advanced shipping and payment options
  • Rise in disposable incomes.

The Push for Amazon Businessmazon Business is the B2B marketplace on Amazon, providing business customers with the pricing, selection, and convenience of Amazon, with features and benefits designed for businesses of all sizes.

It’s designed to make purchasing easy and cost-effective by combining Amazon’s familiar one-stop shopping with quantity discounts, price comparisons, approval workflows, and multi-user accounts.

Its competitive annual membership program means that, similar to Prime members, Amazon Business members get perks including free two-day shipping. It also includes business-tailored features, such as multi-user business accounts, approval workflow, payment solutions, tax exemptions, dedicated customer support, and more.

Install WooCommerce

How B2B Brands Build Relationships with Clients and UsersAs retailers become more selective in choosing the brands they want to carry, B2B sites must give brands the platform to not only sell the products they offer but promote the image they’ve built.

So how can you engage the majority of consumers—whether B2B or B2C—with a straightforward marketing strategy? Here are five steps to take which, if implemented over time and with consistency, can help you reach success.

1. Create A Blog About Your Niche

Your eCommerce store is for other business people. They want information that will help them make rational decisions. When you create a blog for your niche, you’re supporting your community while also gaining valuable SEO.

2. High-Quality Backlinks: Reach Out To Develop B2B Connections And Content

Backlinks, or links from other pages leading back to your website, help build your web page’s authority within your domain. They’re also an excellent B2B marketing strategy for eCommerce pages.

3. Establish an E-Commerce SEO Strategy For Your B2B eCommerce Store: Optimize Your URLs

This is a key part of telling both humans and search engines what to expect to find on the page. Good URLs are related to the page they represent, and are essential for good user metrics.

4. Improve Site Speed: B2B Clients Get Impatient Too

People hate to wait for an eCommerce page to load. Whether you’ve got a B2C or B2B page, you need to do everything you can to deliver a speedy experience—otherwise, you’ll be losing business by the second.

5. Set Goals For Your B2B Ecommerce Site And Track With Analytics

Install Required Plugins

On average, B2B clients do more research than B2B consumers because they are making business decisions. Understand what your clients need and offer them the services that will make finding business opportunities easier for them.

Learn to Support Brands in B2B EcommerceEven in B2B, your brand matters! You’ve got to act like a B2C while operating as a B2B in order to generate demand, build better relationships, and ultimately drive sales. Here are four key branding factors to consider that B2B often forget.

  1. Constant Consumer Communication

Manufacture demand by communicating all the time, not just in high season for your industry or high buying times in the calendar year. This includes utilizing all social media channels and keeping them updated with fresh content.

  1. User Experience

Oftentimes, B2B sites don’t consider their user experience a high priority, which can affect how often retailers frequent and use their portal. Just as consumers prefer websites with engaging content, graphics, and character, online ordering portals can and should offer more than just utilitarian lists of SKUs.

  1. Optimize for Mobile

Millennials are picking up the B2B eCommerce market and want it on the go. B2C sites recognize this and are constantly optimizing their websites across desktop, tablet, and mobile. This should be no different for B2B sites.

  1. Brand Story

Provide the same ability for buyers to learn about brands. Enabling brands to share their stories is a crucial part of the wholesale process, both for selling to new buyers and strengthening relationships with existing buyers.

Top B2B Platforms, Technologies, and FunctionalitiesSelecting a shopping platform is the foundation of any eCommerce business operation. Most of the leading platforms are not industry-specific, and all of them competently provide core shopping cart, payment, shipping, and store management features.

For B2B, choosing the right eCommerce platform is not a decision to be taken lightly.

Some big names are always popping up like Magento, Shopify, Enterprise, and BigCommerce. When looking at the array of options, it is important to ask yourself if they have the following:

  • Mobile Compatibility—More and more B2B decision-makers are using their mobile devices to search for solutions. Not being mobile-friendly can prove costly today.
  • Compliance—The platform should be able to accommodate GDPR, ADA, and other mandatory user privacy and accessibility guidelines that are in effect today.
  • B2B eCommerce Functionality—Your B2B eCommerce platform should ideally have b2b eCommerce functionality features directed at B2B buyers like bulk ordering and pricing, account management, and multiple shipping/payment capabilities.
  • Optimal User Experience—The user should have a customizable marketplace template to choose from to create an intuitive and user-friendly experience.
  • 24/7 Availability—Unlike the traditional method where clients need to wait for your response, eCommerce platforms are always open for business.
  • Marketing functionality—With more and more online searches being made via web and mobile, SEO-optimized eCommerce platforms boost your visibility.
  • Automation and Machine Learning—Humans are error-prone. Automated platforms offer a consistent solution.
  • Customer Communications—Not only does the client get an instant response, but he can also select their desired product/s with just a few clicks.

The predominance of B2B eCommerce means that B2B businesses must improve and simplify their shopping journey, channeling the B2C ordering experience. However, the B2B shopping experience is a lot more complicated than that of a B2C customer.

Install WooCommerce

Because of the nature of the transaction, B2B buyers usually need to go through various steps, including sales representative interaction, negotiations, and approvals before they can make a successful purchase.

That’s why it’s crucial for B2B eCommerce businesses to provide a more seamless transaction, building in advanced functionality to their sites for quote management, price negotiation, easy ordering, and inventory management.

Consider hiring the right experts to manage your platforms as B2Bs have enough to consider with running their businesses. Custom programming, development, and functionality require consistent and careful planning, strategy, and great execution.

There are even companies that create custom functionality projects for any eCommerce platform such as Volusion, Bigcommerce, Shopify, 3DCart, Americommerce, Magento, Netsuite, Ecwid, Bigcartel, Zencart, Virtuemart, Prestashop, CoreCommerce, WooCommerce, WordPress, OSCommerce, Infusionsoft, Podio and X-Cart.

If you’ve been told that a certain functionality is not possible, it’s worth getting a second opinion. Even for mobile, your eCommerce store needs to in top shape to convert the sale. If you follow these guidelines, you’ll be ready for the next wave of B2B eCommerce growth opportunities.

Follow me on Twitter or LinkedIn. Check out my website or some of my other work here.

Shama Hyder is a visionary strategist for the digital age, a web and TV personality, a bestselling author, and the award-winning CEO of Zen Media – a b2b communications firm. She has been named the “Zen Master of Marketing” by Entrepreneur Magazine and the “Millennial Master of the Universe” by FastCompany.com. Shama has also been honored at both the White House and The United Nations as one of the top 100 young entrepreneurs in the country.

Shama is the bestselling author of The Zen of Social Media Marketing, now in its 4th edition and Momentum: How to Propel Your Marketing and Transform Your Brand in the Digital Age. An acclaimed keynote speaker, Shama has delivered keynotes in over 20 countries and spoken for recognized brands including Movado, Chase, Tupperware and Inc 5000.

As a result of her success, Shama has been the recipient of numerous awards, including the prestigious Technology Titan Emerging Company CEO award. She was named one of the “Top 25 Entrepreneurs under 25” by Business Week in 2009, one of the “Top 30 Under 30” Entrepreneurs in America in 2014 by Inc. Magazine, and to the Forbes “30 Under 30” list of movers and shakers for 2015. LinkedIn has named Hyder one of their “Top Voices” in Marketing & Social Media for four years in a row. Her online videos were awarded the “Hermes Gold award for Educational Programming in Electronic Media” and most recently she was given the “Global Empowerment award for Marketing and Technology” by Anokhi Media.

As the CEO of Zen Media, she and her team help b2b companies succeed in the digital age

Source: B2B eCommerce: Here’s What Every B2B Company Needs to Know

Adding Product

Eurotas comes with several shortcodes which can be used to display your content. To use our shortcodes, you go to page editor and change to Visual Composer canvas. Click on the Add Element button to open Visual Composer elements list and change to Theme-Sky tab.

  1. Adding a product on sale and a deal:
    • With the Simple Product, you select General tab. You add a Sale Price and click the Schedule button to set up date.
    • With the Variable Product, after setting up Product Attributes in the Attributes tab, you can go to the Variations tab and add New Variation. With each Variation Product, you also click the Schedule button next to the Sale Price field. Please note that product only displays the time of first Variation Product.
  2. Adding Additional Information: You go to the Shipping tab. You set value of Weight and Dimensions options. You can change the unit by going to WooCommerce > Settings > Products tab
  3. Enable/Disable Product Review: You go to the Advanced tab. You will see Enable reviews option. Just check/uncheck it.
  4. The WooW works well with Visual Composer, the popular drag and drop page builder plugin with intuitive interface to build your content at ease. If you plan to use Visual Composer Plugin for your site, check out these source.

Building A More Conversion-Driven Website For Your E-Commerce Store

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We have all clicked on a website that should have been incredible, only to be let down. In today’s market, having a great product or service is simply not enough — your website needs to match the quality of your product or service.

Conversion-Driven Design 

Look around, and pretty much every website worth its salt is designed beautifully. There are so many exceptional tools that can bring amazing design within reach of almost any website owner. Many e-commerce storefronts lose sight of the fact that while they are out to sell products, user experience is just as important in the buying process. Frankly, many sites are severely lacking when it comes to design. Cumbersome navigation, large images that load slowly and a lack of call-to-action buttons are some of the biggest design flaws we see on a regular basis.

It takes a careful eye to flesh out that perfect balance between what looks good and what works. Don’t fall into the trap of just listing products; ensure your product feed is coupled with dynamic design — design that is functional as well as beautiful. For instance, call-to-action buttons are extremely valuable and can help site visitors who are almost tripping over ways to contact you. Design is not only a way to make a site visually appealing; it must enhance conversions.

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Informative Content 

As much as design can attract attention, superior content should provide the perfect complement. Content can be a mystery for some companies — they don’t see why it is needed on a website designed to sell products. The key to gaining an audience is establishing a community around your product. To do that, you should have something to say. Blogs, FAQ pages and information-rich landing pages are all exceptional ways to interact with your community.

A while back, I was looking through some of our e-commerce client projects to see what was effective and what could use work. What I found was that the sites with the most dynamic content had the most engagement. The thought behind this is that more engagement is equal to more sales.

Content is not always words on the page, but videos, infographics and many other shareable media bits. Leveraging your brand to create content that sells can increase visibility, which, historically, is a great way to increase sales. You can have the greatest product on earth, but if nobody knows what it is good for, you might as well close up shop.

Product Descriptions That Actually Sell Products

Product descriptions are one of the most overlooked pieces of content on e-commerce websites. A solid product description creates a deeper understanding of your product, invites engagement and provides an opportunity for your audience to connect.

Many product descriptions are nothing more than a list of attributes, and that is just fine for your highly educated shopper, but reaching the casual buyer who is undecided should be your goal.

To entice those casual shoppers, a product description should be long enough to engage, but short enough to digest; enough info to list the features, but brief enough to painlessly convince the casual buyer that they need your product. Look to the value the product can provide, and clearly state that in the description, interpreting for your clients why the features make this a superior product.

Product descriptions are also ideal for use in a social media campaign like a Facebook store. Leverage the power of social media for your business: Add products, and make it easy for your followers to buy what they need.

Leverage The Power Of Video

Videos of your products can be an incredible way to introduce potential customers to the advantages you offer over the competition. Integrate videos into your homepage, FAQ page and even individual product pages. One advantage of video is that it can be used for so many more campaigns than just website content.

For instance, we like to integrate our videos into email campaigns. We have found that this is a great way to engage with clients and give them some information they may find useful, even if they do not decide to utilize our product. Videos are ideal when describing your products, and according to research, most consumers would rather watch a video than read a lengthy product description. While this may sound contrary to what I said about content earlier, the platforms for videos and other types of content can be different, and I believe you need both for effective marketing.

Putting It All Together

Building a great e-commerce website is an amalgamation of design and content, all connected seamlessly through multiple channels. A great product or service will only get you so far, so it’s critical that your brand strategy is bulletproof for your e-commerce business.

Conversions are the ultimate goal, and keeping the overall strategy in mind when you are setting up your website will benefit you in the long run. Conversions depend on engagement, and in order to increase engagement, a solid content strategy should be implemented from the beginning.

In today’s online marketing world, an e-commerce site has little chance of simply being discovered on its own. The clients that we’ve had the most success with have all embraced a wide range of marketing opportunities. Set up your website with more than a singular focus on products, and you will likely see a difference right away.

Forbes Agency Council is an invitation-only community for executives in successful public relations, media strategy, creative and advertising agencies. Do I qualify?

Chief Marketing Officer / Partner at Marketing 360®, overseeing all inbound lead generation strategies and partnerships.

 

Source: Building A More Conversion-Driven Website For Your E-Commerce Store

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Connect your social media profiles with a few clicks and customize your viral news site using the built-in ‘drag and drop’ editor and click ‘Create’ to create a Social News Site in just 3 minutes or less. With SociFlux, you’ll be able to create a stunning Social New Sites in just 3 minutes or less. Because SociFlux is all about giving you a COMPLETE system for creating sites, getting traffic, and making money, you’ll be able to choose from 5 different monetization methods that are BUILT-INTO SociFlux

BUILT-IN Drag and Drop Editor makes it easy to create unique Money-Making Social News Sites without any design or technical skills needed… What you see is what you get… (You’re going to love the simplicity of this powerful editor).

Auto post other people’s content for top rankings and free traffic without needing to write a work on your own. Although, if you want to make a manual post, you can always do that with just a few clicks.

Store Wars: The Rise Of Floorwalkers

Christmas gift returns and exchanges

A long time ago in a galaxy that seems very far away retailers used to provide something that has gotten lost over the century-long history of modern retailing.

Call it service, call it customer care, call it knowledgeable sales help, even call it guest services if you must, but whatever you call it, it all falls under one heading: people on the selling floor to help customers buy things.

From the days of the first general stores and the local merchant who stocked pretty much whatever you needed, the most basic part of retailing has always been about someone behind the counter who could help.

In the rush to dumb down modern retailing, that concept got lost in the spreadsheets, replaced by ever decreasing numbers of salespeople, self-checkout lines and minimum-wage workers whose main function was to stock shelves, not help customers.

With the online onslaught and the need to compete, that process is being reversed—not that it’s by any means a universal turnaround for retailing in general. Far too many physical stores are void of any human life forms there to assist. But some retailers are starting to get it.

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• Say what you want about the Story concept at Macy’s—and I still have my doubts they are ever going to make this work—but one of the pleasant surprises one finds when shopping these ever-changing pop-up shops is that there are living, breathing salespeople there to help you. They are for the most part cheerful, enthusiastic and knowledgeable about the products for sale in the area. It’s a stark contrast with the rest of the store.

• Showfields, the experiential retailer in downtown Manhattan that features small shops leased to mostly online brands, has a person in each of these areas ready to tell you all about what’s for sale. They’ve even tested a reality shopping experience where salespeople play-act roles revolving around the products being sold. It could go horribly wrong if the salespeople-cum-actors lay it on too thick but it works nicely in the best traditions of a Disney-Broadway mash-up.

• Whenever anybody pines for the good old days of department stores, they usually end up referencing Nordstrom as the only present-day player in the space that still adheres to the concept of professional salesperson. Even with some of its recent struggles, Nordstrom remains probably the most successful department store in the country and it’s largely due to the quality of their people. They are the poster child for customer service in today’s legacy retailing world.

There are many other examples but let’s not forget the reverse: the poster child for getting customer service wrong was the late, little-lamented Circuit City. During one of its iterations, the consumer electronics big-box chain systematically got rid of all of its best, most knowledgeable salespeople in the pursuit of lower costs. The move was a disaster as evidenced by the fact that the company went out of business a few short years later.

Contrast that with Best Buy, which has gone the opposite route, emphasizing customer service through its Geek Squad and other initiatives that thrive on salespeople helping customers through the often-frightening world of buying a big expensive electronics purchase. This strategy has made Best Buy the envy of most comparable physical retailers that are trying to come up with anti-Amazon strategies.

This Rise of the Floorwalker movement is catching on across many parts of retailing, though some stores remain oblivious. Those that get it right are likely to have long runs. Those that don’t probably won’t have any sequels in the Store Wars.

The business of retailing is my specialty…and boy is it special. Plenty of good, bad and ugly to go around and my job, as it has been for most of my career as a business journalist, is to try to sort it all out. I do so as a regular contributor to Forbes.com, as well as The Robin Report, Progressive Business Media and other media, plus my own blog, stupidbusiness.com. My regular commentaries have elicited both praise and scorn and I welcome them both equally. I expect to be doing this for the duration.

Source: Store Wars: The Rise Of Floorwalkers

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Never worry about the SIZE. Focus on results. Whether it’s a single lead generation page or a 100+ page website, we got you covered – host unlimited HTML pages on any of your websites. Whether it’s an affiliate link underneath your video on YouTube or a link you want to track with your social media post, our redirect feature will take care of that.

Expecting 10,000 or 100,000 visitors in a single day? Want to run a high profile sweepstake campaign with thousands of leads? Awesome! That’s what DashNex Pages is designed for. Without a doubt, a sweepstake is one of the most effective lead generation and brand awareness campaigns that you can run for your business. Don’t wait for a second – go ahead and launch it today!

Dashnex Pages is built on Amazon Cloud infrastructure, so every single website is bound to highest level security, automatic backup systems and we take care of all the updates and maintenance, so you don’t have to worry about the technical side at all. We believe that a deal is only good if it’s a WIN-WIN! Therefore, we have designed a referral program that can generate extra side revenue for you while helping us grow, and you can do that without even actively thinking about it

 

 

A Five-Step Approach To Creating Stellar Product E-Content

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My team and I have been working in product e-content for several years now. After working with many of the biggest FMCG companies globally, we’ve developed a comprehensive yet streamlined process for product e-content, which I’d like to share with you here.

What is product e-content?

Brands selling products online — be it on their own e-commerce website or the likes of Amazon or Alibaba — are facing a real challenge: replicating the buying experience from a physical store and translating it to the online world.

In a physical store, we can clearly see a product on the shelf, touch it and smell it. We can pick it up and read the ingredients on the label and understand why — if the product marketers have done their job properly — we should buy it. How do you recreate those aspects of the shopping experience in a virtual store?

The answer is highly optimized product e-content, which refers to all product information that facilitates the online shopper experience on digital platforms. Product e-content starts at product detail pages and extends to brand and category assets.

So, what kind of content would you need to create to improve shopper engagement with your product? Ultimately, content that helps conjure a more enjoyable and complete online shopping experience and that helps shoppers overcome their barriers to purchase.

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Before you throw yourself into creating a whole host of shiny new content, you’ll need to traverse five stepping stones:

1. Assess your current content needs.

Do you currently have product content in place, and is it really telling the story behind the brand and products in the best possible way? Are there gaps that need filling?

What are the strengths and weaknesses of your product in comparison with competitors? Have you benchmarked against them to see if their e-content is doing a better job of selling?

When working with brands, we recommend running a gap analysis. Analyze all aspects of your product page — from the title to hero images, and from product descriptions to advanced images or videos. Score each aspect in order to assess the level of readiness and to spot gaps vs. competition, thereby only implementing changes where needed, saving time and costs.

2. Get strategic.

Once you know your content needs, establish a specific action plan by brand. Set out what elements of product e-content need to be created and by when.

Action plans are best established with all stakeholders around the same table. We recommend including brand managers, trade marketing managers, e-commerce or e-business leaders and agencies. Under the leadership of an expert, such training sessions help the project owner to understand what type of content is already available, what can be repurposed, and what needs to be created from scratch, identifying clear roles and responsibilities for all parties.

3. Create.

This is where you start putting the strategy into action. Create specific actionable briefs by workstream (i.e., images, video, copywriting, etc.) that allows your respective agency or in-house team to develop content with your goals in mind.

Make sure product titles are specific, focused and searchable through SEO or internal search keywords. You’ll want to create basic high-quality images with CGI technology, allowing mobile users to clearly see essential product information (like quantity or flavor variants). Your written product descriptions should use the brand’s tone of voice, focus on key features and benefits, use local search keywords and be consistent with your advanced images, which are usually used to show the product in use or to demonstrate how it should be used. This is an opportunity to overcome shopper barriers. With food products, for example, you might want to include recipes. For appliances, you could show the product within a home environment.

Make it easy for would-be purchasers to ask questions about your product and to see ratings and recommendations from other users. And forward-thinking brand managers should think outside the box, like producing short, punchy videos or incorporating AR.

Don’t go thinking these are mainly nice-to-haves. Far from it. They are all must-haves that we’ve found directly impact conversions.

4. Deliver the assets.

Once you’ve created your product e-content assets, make sure all key stakeholders across your organization know how to access and use them to their best effect. From our experience, in addition to uploading all assets onto a Digital Asset Repository (DAM), what really works well is the creation of a “playbook” document containing not only the assets but also implementation guidelines that explain the best ways to use each of those assets.

Playbooks can also ensure continuity in circumstances, such as when a new manager takes over. Think of it as a “book” that contains all your key product e-content information with mockups and real examples.

5. Measure.

You’ll now need to measure the success of your new product e-content. How will you report back the results within your organization? What metrics and insights can you gather to help improve and tweak future iterations of the content?

When it comes to metrics, a simple framework will go a long way.

We recommend monitoring your sales progressions through your “sales per product” page as you implement new product e-content. Besides that, product e-content drives improvement in most retailers’ search algorithms, so be sure to monitor the ranking of your products against specific keywords. Last but not least, work on your rating and reviews to make sure you can achieve a 4.2-4.5-star rating, and establish a routine to read consumer feedback.

In Conclusion

As you can see from the five stepping stones I’ve briefly described above, there is considerably more that goes into creating product e-content than getting your creatives to chuck a few ideas around to see if they stick.

But if you take a best practice approach to each step and the process as a whole, you will be in a brilliant position to create exciting content that can help increase online sales of your products.

Forbes Agency Council is an invitation-only community for executives in successful public relations, media strategy, creative and advertising agencies. Do I qualify?

CEO of eBusiness Institute. We help companies invent their own tomorrow. Business transformation experts creating value for all stakeholders. Read Luigi Matrone’s full executive profile here.

Source: A Five-Step Approach To Creating Stellar Product E-Content

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3 Ways to Create an Immersive Shopping Experience Your Customers Will Love

When I first heard about Nordstrom’s NYC flagship store opening, I was curious to see what the company would do to take its in-store retail experience to the next level. Nordstrom didn’t disappoint.

When the company opened the seven-floor store at 57th Street and Broadway in Manhattan this October, it made sure service was at the forefront of the brick-and-mortar establishment. Though I don’t have any business ties to Nordstrom, I study retail markets and am always curious about how the latest brick-and-mortar store trends impact online shopping and e-commerce growth.

Here are some interesting retail innovations inspired by Nordstrom’s flagship store–and other retailers–that you can apply to help your brand.

1.  Create opportunities to spend time in the store.

The new Nordstrom location offers in-store spa services like blowout bars, facials, massages, waxing, manicures, and more. Offering services like these–and a martini bar and sit-down eateries–keeps customers in the store longer, making them likely to spend more money, according to a Journal of Marketing study.

Look for ways your company can create more in-store experiences that align with your brand, like how Lululemon’s new Mall of America megastore features workout studios, snack bars, and a 6,000-square-foot “experiential area.” Those could involve booking appointments online to try on clothes, providing an in-store café (à la Ikea), or hosting product demonstrations and interactive experiences, like Lush.

2. Create a seamless omni-channel experience and provide multiple ways to get products.

Nordstrom says its online sales jump about 20 percent in a local market when it opens a store there. That, in my opinion, is because of the company’s buy online, pick up in-store options, as well as its offering easy curbside pickup.

Online retailers are opening brick-and-mortar stores because they recognize that customers like to have an option of returning an online purchase in-store. If you’re an e-commerce company that isn’t ready to launch a retail store, consider offering an inventory-free showroom, which could equate to customers spending 60 percent more and buying more expensive items, according to research from the Wharton School and Harvard Business School. Or launch a temporary pop-up shop, like Adore Me’s invite for VIP shoppers.

3. Build smarter, tech-driven experiences.

Customers want a full-service experience from the moment they walk in the door. If you’re a clothing retailer, one way to do that is to create smart fitting rooms. That can be as simple as creating a button customers can push that calls a sales associate, or it can be as advanced as the smart-mirror fitting rooms at Ralph Lauren’s flagship store, which show various sizes and colors available for items. Luxury beauty companies are testing out AR in airport pop-up shops around the globe, enabling customers to play with virtual makeup in trials through virtual mirrors.

By Maria HaggertyCEO, Dotcom Distribution

Source: 3 Ways to Create an Immersive Shopping Experience Your Customers Will Love | Inc.com

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Who’s In Your Online Shopping Cart – Brian Krebs

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Crooks who hack online merchants to steal payment card data are constantly coming up with crafty ways to hide their malicious code on Web sites. In Internet ages past, this often meant obfuscating it as giant blobs of gibberish text that was obvious even to the untrained eye. These days, a compromised e-commerce site is more likely to be seeded with a tiny snippet of code that invokes a hostile domain which appears harmless or that is virtually indistinguishable from the hacked site’s own domain.Before going further, I should note that this post includes references to domains that are either compromised or actively stealing user data…………

Read more: https://krebsonsecurity.com/2018/11/whos-in-your-online-shopping-cart/

 

 

 

 

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