Stakeholder engagement..getty images

Using empathy to establish a good relationship with your organization’s stakeholders can pave the way to increased productivity and a stronger bottom line. By identifying your organization’s key influencers, you will be able to address a group of stakeholders whose decisions will have the most impact on your organization.

Learning the truth about your key influencers is critical to strengthening your relationships with them. One important thing that leaders need to keep in mind prior to engaging with their key influencers is that each relationship is dynamic and every meeting will have its share of high and low points.

The key is to navigate through these points and have a productive discourse that will enable all parties to resolve issues and reach common ground.

Unfortunately, our instincts on such conversations often lead us astray due to dangerous judgment errors that result from how our brains are wired, what scholars in cognitive neuroscience and behavioral economics call cognitive biases.

Fortunately, recent research in these fields shows how you can use pragmatic strategies to address these dangerous judgment errors, whether in your professional life, your relationships, or other life areas.

Learn the Truth About Your Stakeholders Using 3 Key Social Intelligence Methods

To facilitate a better exchange of thoughts and ideas, you can employ specific, tried-and-tested methods whenever you engage with your key influencers informed by social intelligence. Social intelligence refers to the strategic capacity to evaluate and influence other people’s emotions and relationships.

Social intelligence-based methods will allow you to break the ice as well as strengthen the trust between your organization and your stakeholders. A few months ago, I met with James, a coaching client of mine who is a VP of Sales of a B2B SaaS company. James learned that the CEO of a long-term, major client was thinking of potentially switching to their competitor.

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