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Category: Workplace Essentials

8 Fears That Prevent Honest Employees From Telling Managers the Truth

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Do you ever secretly feel like your team is withholding information? That you’re only getting half of the story? Or that employees are just telling you what you want to hear?

You’re not alone. According to a SimplyHired survey, more employees fib to their supervisors than to their co-workers or subordinates. Combine this stat with those employees who don’t say anything at all, and you’re looking at a wide-spread lack of reliable information.

So why do employees feel like they have to lie?

The truth? They’re afraid of repercussions. They’re scared of the exposure that comes from being open and honest, especially with managers.

Little white-lies about staying home sick are one thing, but when employees consistently withhold the truth from their managers and teams, engagement suffers, and productivity is stifled.

Root Inc., a management consulting firm that’s worked with many Fortune 50 companies, sees this issue surface most frequently during times of organizational change. As companies go through cultural, procedural, or structural shifts, employees are afraid of what telling the truth might do to the status of their jobs.

The issue is that as truth-telling declines, cost, bureaucracy, redundancies, and a lack of confidence in the future all rise, warns Root.

They specifically called out eight common fears that drive employees to guard their words.

  1. The fear of indictment for past performance
  2. The fear of being branded and punished for not being on board
  3. The fear of offending a teammate or colleague
  4. The fear of not being accepted by the team
  5. The fear that speaking the truth will zap valuable time and energy and never be resolved anyway (don’t open a can of worms)
  6. The fear of not being valued if I say what I really think
  7. The fear that it is just not safe to talk about the truth
  8. The fear of letting them know you don’t have it all figured out

Managers: Provide air cover and encourage employees to be authentic.

Regardless of how hard you try, organizational change cannot be morphed into an industrial process. It’s not a mechanical nor formulaic system where you’re guaranteed a positive outcome by sticking to a script. Change is a very human experience; it’s organic.

To encourage employees to open up and be honest, and to support change momentum, managers have to provide the right conditions. In the words of Sir Ken Robinson, British author, speaker, and advisor, managers have to shift their mindset from “command and control” to that of “climate control.”

Regarding honesty, we’ve all been in meetings and, due to the fear of seeming incompetent, have held back questions or ideas. It’s unnerving to feel like you’re in an environment where everything you do or say is under a microscope. Understandably, it keeps you from disclosing information and feelings.

But imagine a different setting. A situation in which everyone is safe to take risks, voice their opinions, and ask judgment-free questions; a culture where managers go first, provide air cover, and create safe zones so employees can let down their guard and speak up.

That’s the goal.

Michael Schneider Human capital specialist, Welltower

@MSchneiderTwts

Source: 8 Fears That Prevent Honest Employees From Telling Managers the Truth

2.5K subscribers
** Please Like the Video and Subscribe, Thanks ** So what’s the right strategy to dramatically increase employee engagement in your organization? Well let’s first talk about the wrong strategy… Usually, someone from HR has to convince the CEO to spend money on an employee survey. And when the results come back, the data is hoarded by the senior leadership and a committee is formed to brainstorm ways to improve engagement. The committee implements things like an employee appreciation day, an awards program and perhaps even a tweak to the benefits. But the problem with this approach is that over seventy percent of the variance in engagement correlates to the manager. In other words, who your boss is. Front line leaders are the regulators of engagement. So all those top down ideas don’t matter if you’ve still got the same boss, and if your boss hasn’t changed his behaviors. The right employee engagement strategy instead of being top down, is from the bottom up. First, if you want to improve something, measure it. So you do need to conduct an employee engagement survey. Second, make sure each manager gets her own score report. What is the engagement score for her team, and how does it compare with the average score throughout the company. Finally, third step…have managers shares their results with their own teams. It’s not an HR meeting, nothing fancy or formal. Grab a pizza, get in a conference room and do it over a long lunch. The manager is the facilitator, not the problem solver. What areas did we do well in? What should we focus on for improvement? Because the front line workers are the ones who completed the survey, THEY are the only ones who can tell you what needs to change. The answers can’t come from above. -~-~~-~~~-~~-~- Most Recent Video: “How To Talk ANYONE Into ANYTHING | Negotiation Tips From Former FBI Negotiator Chris Voss ” https://www.youtube.com/watch?v=7jqj3…

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There’s No Such Thing as a ‘Sometimes’ Flexible Schedule and ‘Occasional’ Remote Work Policy. Here’s Why

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Note: Inc.’s Ask a 20-Something series offers sage advice for navigating all manner of workplace issues, from the perspective of a young employee.

My under-30 employees have recently been lobbying for flexible hours and work-from-home policies. I’m convinced they’re just going to abuse those perks, and our productivity will nosedive. Is there an easy way for me to meet them halfway?

Nope.

Before my editor chews me out for writing a one-word advice column, let me explain: Flexible hours and work-from-home policies are all-or-nothing propositions. If you institute half-measures–offering these policies only sometimes, or to some employees but not others–you’ll come across as inconsistent, or worse, as playing favorites. So, no, you’re not going to meet your employees halfway here.

These policies function on accountability and trust, and clearly, you don’t trust your young employees. I’ve gotta say, that seems pretty paranoid to me. Think about the last time you took a sick day. Did the entire office fall into shambles in your absence? If not, it sounds like you need to do some serious self-reflection here. Figure out where those trust issues come from.

And if your office did fall apart, I don’t think your under-30 employees are entirely to blame. Either you’ve made some serious hiring mistakes, you’re terrible at motivating your employees to buy into your mission, or you’re doing too much yourself and not delegating important work to others.

Let me dispel a myth for you: Young workers aren’t trying to game the system. Your average 20-something is well aware that it takes hard work and dedication to get ahead, especially because we constantly find ourselves fighting against the (very dumb) stigma that Millennials are inherently lazy and entitled.

That stigma colors everything you tell us. If anything, we work harder than usual to make our presence known to our bosses when we work remotely, because we believe we can’t rely on our work to speak for us. When you say, “I need you in the office,” here’s what we hear: “I don’t trust you to do your job unless I’m literally watching you work.”

I’m not going to lie. That’s hurtful.

Just for the sake of argument, let’s assume I’m right. It invites the question: Why do your under-30 workers want flexible hours and work-from-home policies? What a great question. You should ask them. Out loud. With words.

Maybe they work second jobs to help pay off their student loans. Maybe their commute sucks–a 2018 study from HR consulting firm Robert Half found that 23 percent of workers have quit a job because of their commute.

Or, maybe they’re just trying to get a little more sleep–which would make them more productive, not less. A 2018 study published in the journal Sleep, for example, found that sleeping five to six hours a night cuts your productivity the next day by 19 percent, compared with a baseline of seven to eight hours per night. Nineteen percent!

When you learn the reasons behind their request, you’ll have a much stronger idea of how the added flexibility might benefit them–and you. That’ll help you make an educated decision. And don’t forget: You can always implement these policies on a limited basis, especially as a way of testing the waters. Designate a single work-from-home day each week, or try it on a month-by-month basis. See what happens. You may be pleasantly surprised.

To submit a question for Ask a 20-Something, email calbertdeitch@inc.com. Your query could be featured in a future installment.

By:  Cameron Albert-Deitch Reporter, Inc.

@c_albertdeitch

Source: There’s No Such Thing as a ‘Sometimes’ Flexible Schedule and ‘Occasional’ Remote Work Policy. Here’s Why

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Visit our website for more info: http://www.doverecruitment.com.au/ Regardless of the size of your business, policies and procedures in the workplace have never been more important. Regulations, legislation and codes of practice are forever changing, so it’s important to ensure you remain compliant. In this episode, Michelle from Dove Recruitment explains the difference between policies and procedures. She explains that policies act as a guideline for all decisions made within the organisation, and ensure day to day operational tasks meet the legislation requirements that are relevant to your industry. Whereas, procedures explain how to perform day to day tasks and duties in line with company policies. Not only that, but Michelle outlines the numerous benefits having policies and procedures provide to your business. Some of these include: -Consistency with your company values and relevant legislation -Proof that your business is operating in a compliant, efficient and professional manner -Assisting with company and staff performance reviews and assessments -Providing framework for business structure, business planning and job descriptions If you don’t have current policies and procedures in place and have no idea where to start, why not get in touch with your relevant industrial relations body for assistance.

Category

People & Blogs

How To Best Communicate Your Appreciation In The Workplace

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Last week, our fifteen-year-old daughter told me about a “really cool” online quiz* her French teacher had the class take. As it turns out, the quiz had nothing to do with French.

My daughter stated that the quiz was geared around identifying your “love language,” and surprisingly, when she and her classmates and teacher shared their results, it spurred conversation, curiosity, and some a-ha moments.

The quiz was based on Gary Chapman’s classic book, The 5 Love Languages, which suggests that each of us has a preferred “love language” and that we can improve our relationships by knowing one another’s.

In its broadest sense, “love” can be expanded beyond the romantic variety. For my daughter’s teacher, it became a creative way to get teenagers to think about how to understand their preferred communication styles better.

Today In: Leadership

This concept is so universal that it was later adapted to the work environment, shifting from “love” to “appreciation.”

“Because we don’t normally think in terms of our co-workers loving us — the word appreciation fits much better — but it is meeting that deep need to feel that somebody cares about me, and somebody appreciates me,” says Chapman.

Chapman teamed up with Dr. Paul White to pen The 5 Languages of Appreciation in the Workplace, which aimed to improve workplace relationships simply by learning your co-workers’ language of appreciation.

“Every person is unique in the way that they feel love or express love in personal relationships, but it’s the same in how they feel appreciated and valued in work relationships,” explains White.

And when leaders, co-workers, and employees feel appreciated, says Chapman and White, you improve staff morale, create a positive workplace, and increase employee engagement.

Here’s a breakdown of the five languages of workplace appreciation, how to effectively communicate using them, actions you can take to support each style, and things to avoid.

1. Words of Affirmation 

How To Communicate

As this language’s name suggests, use words to affirm, encourage, and appreciate people. Employ empathy to understand your colleagues better and actively listen to them to signal your interest.

Actions To Take

Provide verbal praise in front of others—in a team meeting or when you’re with customers, for instance. Regularly send unexpected messages, emails, or texts of encouragement to foster closer work relationships.

Things To Avoid

Offering non-constructive criticism or failing to recognize your workmates’ efforts, which will leave others feeling frustrated and unappreciated.

2. Quality Time 

How To Communicate

The best way to use this language is to give others your undivided attention.

Actions To Take

Schedule time for one-on-one, uninterrupted, and focused conversations. Maintain eye contact. Arrange activities outside of the office to hang out together with colleagues . each of these actions will build trust and deepen team relationships.

Things To Avoid

Four words: put away your phone!

3. Acts of Service 

How To Communicate

With this language, actions speak louder than words.

Actions To Take

Help alleviate a colleague’s workload by offering your assistance, and then perform the service in a way the recipient wants it done. Use phrases like “I’ll help…” to let them know you’re with them and be clear about how much time you have to assist.

Things To Avoid

Not following through on tasks you promised to take care of.

4. Tangible Gifts

How To Communicate

Despite its name, this language is less about the “gift’” and more about the thought behind it.

Actions To Take

Get to know what is important or valued by the recipient and ensure the gift reflects this knowledge. A caffeine junkie would love a gift card to her favorite coffee house, and a team that’s been working around the clock might appreciate spa gift cards to unwind.

Things To Avoid

Forgetting special milestones or a giving a generic gift with no link to its recipient.

5. Appropriate Physical Touch 

How To Communicate

This language uses appropriate physical touch to demonstrate appreciation.

Actions To Take

Offer a high five, handshake, fist bump, or a pat on the back when acknowledging someone for a great job. These spontaneous displays of celebration help build positive work-based relationships.

Things To Avoid

Personal boundaries are important to keep in mind with this language of appreciation, so avoid unwanted touch.

Bringing It All Together

In the workplace, effectively communicating authentic appreciation and encouragement isn’t one-size-fits-all, nor is it restricted to a single language of appreciation. The best way to express your gratitude in the workplace starts with asking others their preferences so you can better relate to one other and deepen your relationships.

*Curious about your love language? For a fun diversion, take the Buzzfeed quiz here.

Follow me on Twitter or LinkedIn. Check out my website or some of my other work here.

Amy Blaschka

I’m a social media ghostwriter who helps leaders craft their stories to communicate and connect better. As a former branding consultant, my role is to make it easier for my clients to share their unique talents and insights on a consistent basis, magnifying both their reach and impact. Throughout my career, I’ve attracted people eager to tell their tales of transformation. I’ve been a professional storyteller who helped my clients share their stories in a clear and engaging manner, and thus better connect with their intended audiences. Or, as my tagline long said, “People tell me things; I write their stories.” I’m also a frequent speaker, and co-author with Bruce Kasanoff of “I Am: Escape Distractions, Unlock Your Imagination & Unleash Your Potential.”

Source: How To Best Communicate Your Appreciation In The Workplace

36.2K subscribers
Clear communication in the workplace is a valuable skill. Get the Free Download pdf Quick Guide to Professional Communication Skills: http://www.communicationskillscoach.c… Full List: 1. Concise Communication: https://www.youtube.com/watch?v=9DLWN… 2. Clear Communication: https://www.youtube.com/watch?v=hCGJv… 3. Listening Skills: https://www.youtube.com/watch?v=iWPkH… 4. Positive Relationships: https://www.youtube.com/watch?v=p8Wq6… 5. Collaborative Problem Solving: https://www.youtube.com/watch?v=qp0EE… Get the Free Download pdf Quick Guide to Professional Communication Skills: http://www.communicationskillscoach.c… #communicationskills Communication Coach, this channel, helps rising leaders like you increase your impact and lead your teams with more excellence. The channel focuses on communication skills for leaders, presentation skills, group and team skills, and conversation skills. If you’re looking for self-pace communication skills training, this is the channel for you.

Category

Education

 

 

4 Steps to Enhance Workplace Diversity

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Ryan Buchanan, an Entrepreneurs’ Organization (EO) member and former president of the Portland chapter, is the founder and CEO of Thesis, a digital marketing agency, and co-founder of Emerging Leaders, a non-profit dedicated to improving racial and cultural diversity at the leadership level in Portland-area companies. He also hosts the podcast Faces of Marketing. We asked Ryan about best practices for building a diverse, inclusive workforce. Here’s what he shared:

Dozens of CEOs and human resources executives who I’ve talked to this year are sincerely focused on diversifying their company’s workforce–but in most cases, their strategies aren’t working. They are exasperated, bewildered and ready to throw in the towel. Several have shared that, “We put our job postings everywhere we can find, yet all the applicants are white or male or both.”

I listen to each reason why recruiting diverse employees seems unattainable, and then I pose the question that was asked of me four years ago when I began my equity journey: “When professionals of color or women go online to look at your company’s senior leadership team, what do they see?”

It seems counterintuitive and time-consuming to start from within–to actively build inclusivity into the company culture before turning our focus to external recruiting. But it’s a more effective strategy for the long-term success of a high-functioning, equitable, diverse workforce.

The business case for diversity

Regardless, let’s examine the situation around race and equity. The business case has been proven repeatedly: Diverse teams perform up to 35% better than homogeneous ones. Diverse teams are more profitable, more adaptable to change, and the best brands in the world are demanding that their agencies represent the diverse consumers they serve.

Before reading any further, you should know that I’m a privileged, straight, white, male CEO writing an article about equity in the workplace. You can decide whether I’m a hypocrite who lacks awareness–or an ally and advocate for equity.

At our digital agency, we have plenty of work ahead of us to create a more inclusive workplace, but we’re making progress. We’ve grown from 12 percent people of color to 33 percent in just four years since becoming intentional about diversification.

What changes have we made? Well, there isn’t a quick fix when it comes to improving workplace diversity. It begins with changing the corporate culture.

Here are four steps for building a more diverse workforce:

1. Commitment from the top

If I had to single out the most crucial step along the journey to diversification, it’s that the entire leadership team must be deeply committed to racial equity, and willing to uphold these values with sometimes unpopular decisions. Change starts by talking about it. The transformation requires difficult conversations and embracing being uncomfortable–but the upside is a company culture that’s strong, deep and inclusive, and a business that thrives because its clients are getting the diverse talent they seek.

2. Make a point to talk about it, regularly

I grew up in a white society that taught us not to see the color of someone’s skin. But silence about race in dominant culture denies employees of color a safe space to share daily experiences where race is an ongoing factor.

When we openly–and privately–participate in conversations around race, it can lead to significant personal and professional growth, as well as business benefits. Ensure these conversations are happening by hosting company-wide Diversity, Equity and Inclusion (DEI) training or by bringing in a trained DEI consultant to facilitate recurring group conversations. Extending an invitation to the greater professional community could attract outside talent who share similar values around the importance of equity.

3. Build relationships with communities of color

You can’t identify new channels without building relationships with underrepresented groups. Be more intentional about your outreach to communities of color by attending networking events, partnering with culturally specific community organizations, or getting coffee with leaders of color. Many cities have organizations and initiatives dedicated to helping companies connect with resources and like-minded businesses that have made diversity and inclusion a priority, such as Partners in Diversity and TechTown Diversity Pledge in Portland.

Involvement with local leaders and organizations like these is a stepping-stone to building fruitful relationships and connections.

4. Institute workplace programs

A study by the Kapor Center examined why tech workers leave high-paying jobs. It found unfairness was the primary driver of turnover, with underrepresented men being the most likely to leave due to unfair treatment. Still, many companies think their job is done once employees are in the door.

But retention is an ongoing challenge that reinforces the need to make complete corporate culture shifts. When I asked one of our employees why he chose to work here and, more importantly, why he stays, he said: “Seeing other employees of color who are excellent at what they do professionally, while being fully themselves, without having to code-switch–I’ve never felt that at any other company.”

Mentoring programs can also be critical to leadership development, helping to identify rising leaders of color while providing them with valuable support and feedback.

These are just a few of the actions we’ve taken so far, but there’s still much to do. Making sure these changes stick will require an ongoing commitment from the top-down, but it’s an investment that’s well worth it for both our business and employees, now and in the long run.

By:  Entrepreneurs’ Organization

Source: 4 Steps to Enhance Workplace Diversity

21M subscribers
Arwa Mahdawi on “The Surprising Solution to Workplace Diversity” at TEDxHamburg (http://www.tedxhamburg.de) Arwa Mahdawi is the founder and Chief Minority Officer of rentaminority.com, a revolutionary new service offering diversity on demand. The site has gained worldwide attention and been covered by the likes of the BBC, Le Monde, the Huffington Post, NPR, and the Atlantic. Arwa is also a partner at cummins&partners, an independent creative agency with offices in Australia and New York. She is a regular speaker at advertising/tech/media conferences, so if you need a minority last minute, give her a call. Arwa is also a freelance writer and writes regularly for the Guardian on issues including marketing, technology, cryptocurrency, and lesbians. Frequent comments on her articles include “Was someone really paid to write this?” and “This comment was removed by a moderator.” This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at http://ted.com/tedx

The True Value of an 80-Hour Work Week

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I recently shared with you the concept of the “time and effort chains,” which are the factors that trap us within a business and force us to work longer and harder, with little to no additional value or payoff.

Today I wanted to share with you the final chains that hold us back and keep us from reaching our goals. These, coupled with an understanding of the time-value matrix and a new way to look at control within your business, will play a huge part in your success or failure as a business leader.

A lack of clear priorities and objectives.

If every member on your staff doesn’t understand your priorities and objectives, efforts get scattered and poor decisions get made. This leads to underperformance, which pushes you to chase after more control to set things back on the right path. This further robs the business of depth because you’re not prioritizing time to develop your team so that they can take on more responsibilities. It’s a negative reinforcement loop.

This also impacts your team as a whole. The lack of strategic structure for how priorities get established, goals set, and plans made causes your team to flounder and struggle. Of course, you’re always there to pick up the pieces and take back more control, but by this point you understand where that leads.

A lack of strategic depth.

When you have a team that lacks the experience or talent to accomplish the goals you’ve set, you often find yourself pulled back into more closely managing the functions of your department, division, or business.

It becomes a chicken and egg scenario: if you had the right people on the team, you could let go of more.

But because you have to handle so much of the work, you don’t have time to hire or develop the people who could take on much of the load currently on your shoulders.

Round and round you go.

Outdated time habits.

The world today is fundamentally different than the world we evolved in. Our time sense was developed in a business world where time and effort were what we were paid for.

But that has shifted. In fact, with the transformation of modern communication and technology, work no longer has to take place in an office or factory; you literally can work from anywhere.

Yet the geographical freedom we now experience, which our ancestors couldn’t have imagined, has a dark side.

More and more of us feel compelled to always be on, checking our devices, responding to messages. The changing, 24/7, interconnected world has completely altered the way we live and work, and many of us simply haven’t updated our time habits to design the structures and systems we need to effectively and sustainably produce.

If you see yourself in any of what I’ve shared, it’s time to take action and start moving toward a reality in which your time and value chains no longer hold you back from moving yourself forward as a leader.

By: David Finkel

Source: https://www.inc.com/

Dr. Kelso discusses what many people feel is the most frightening part about pursuing a career in the medical field…the crazy work hours. He dispels the myth that it is impossible to enjoy yourself and work the hours of a physician!

Five key facts about blue light in the workplace

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In today’s digital world, many employees spend a large part of their days with their eyes glued to screens. While modern technology may offer many life and work-related benefits, it could also be negatively impacting our vision. High-energy visible (HEV) light, also known as “blue light,” is an intense light emitted by the sun, CFL and LED lighting, and the screens of electronic devices such as televisions, computers and smart phones. There are a lot of misconceptions out there about blue light though, so it’s important to separate the facts from fiction………

Source: Blue light is unavoidable in the digitally connected world

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