(Empathic Healthcare) The meaning and value of empathy for health organizations | Empathy Magazine

As empathy has become more central to discussions of experience and engagement, it seems like the right time for sharing this framework outside of academia. My intention is to offer a lens for better understanding of the extent to which the people involved in innovation efforts – and, by extension, the organizations in which they work – exhibit empathy for end users. A few words about the 7 responses:

The way most people conceive of empathy is Shared Feeling or Experience (I have a similar emotion, experience, progress, or challenge), but it’s relatively rare outside of interactions that are based on shared feelings or experiences. In our studies, we saw this type of empathic response in about 2% of clinical encounters. Read more…

Source: (Empathic Healthcare) The meaning and value of empathy for health organizations | Empathy Magazine

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