Updated 9PM PST March 17: Facebook says it has fixed the bug and all posts are restored. That may not be completely accurate, however, according to one source.
Facebook and other tech companies are working hard to curb misinformation on their platforms about the emerging COVID-19 or Coronavirus pandemic.
Maybe too hard.
“Facebook is blocking COVID-19 posts from fact based sources,” a Facebook friend who noticed it told me. “Facebook is hiding these posts. At the time of viral pandemic this shouldn’t be happening.”
Multiple others have experienced the same thing, and it’s the day after Facebook, along with Google, Twitter, Microsoft, LinkedIn, and Reddit issued a joint statement on combatting misinformation on their platforms. That’s a good thing, as long as what they’re targeting actually is incorrect or spammy information, and not quality reporting from generally-recognized sites.
Apparently, those sites include Medium, Buzzfeed, and USA Today.
Others that I’ve personally seen via screenshotted block notices include Stuff, The Independent, and the NY Post. The Dallas Morning News was also impacted.
Given that Facebook is a key source of news and information for many, this has resulted in more than a few conspiracy theories. “Facebook is going hard on information control, I guess Facebook wants us all to be misinformed and die,” one friend opined.
The reality, according to a Facebook executive posting on Twitter, is that there was a bug in a system designed to stop spam:
We’re on this – this is a bug in an anti-spam system, unrelated to any changes in our content moderator workforce. We’re in the process of fixing and bringing all these posts back. More soon.
That’s resulted in potentially thousands of posts and links being wrongly attributed as spam and blocked from public view. And not all of them are news posts about Coronavirus or COVID-19.
“It’s not just news articles,” according to one response to Rosen’s tweet. “A community flier asking for emergency donations of food to the needy in our community was blocked. A friend in Canada had posts from Royal Canadian Mounted Police blocked. It’s very widespread.”
As you often find with issues like this, conspiracy theories abound.
“[Facebook is] doing what it was designed to do,” said another response to Rosen. “Silencing facts.”
That theory should be easy enough for Facebook to clear up, if the company can fix the bug and get the anti-spam system back on track. Rosen said this afternoon that Facebook was working on it, and should have a fix soon.
A few hours later on March 17, at 6:31 PM PST, Rosen tweeted that the problem was fixed:
“We’ve restored all the posts that were incorrectly removed, which included posts on all topics – not just those related to COVID-19. This was an issue with an automated system that removes links to abusive websites, but incorrectly removed a lot of other posts too.”
That may not be entirely correct, however. Or there may be a lag time in restoring all flagged and deleted posts.
The same Facebook friend who alerted me to the problem in the first place checked her deleted posts at 9:02 PM PST, and was still getting messages about deleted posts. Here’s a video screen grab that illustrates the problem, which she provided.
I’ve asked Facebook for an update or explanation, and will add that when they respond.
I forecast and analyze trends affecting the mobile ecosystem. I’ve been a journalist, analyst, and corporate executive, and have chronicled the rise of the mobile economy. I built the VB Insight research team at VentureBeat and managed teams creating software for partners like Intel and Disney. In addition, I’ve led technical teams, built social sites and mobile apps, and consulted on mobile, social, and IoT. In 2014, I was named to Folio’s top 100 of the media industry’s “most innovative entrepreneurs and market shaker-uppers.” I live in Vancouver, Canada with my family, where I coach baseball and hockey, though not at the same time.