How Can We Make More Empathetic Technology?

According to Merriam-Webster, empathy is defined as “the action of understanding, being aware of, being sensitive to and vicariously experiencing the feelings, thoughts and experience of another of either the past or present without having the feelings, thoughts and experience fully communicated in an objectively explicit manner.”

There are three types of empathy: cognitive, where you take on the viewpoint of another person; emotional, where you are able to feel for the other person; and compassionate, which is a mix of the two. Empathy can be expressed via body language, too. An often-overlooked fourth category of empathy is motor empathy, where one repeatedly mirrors another’s actions.

Empathy is a vital part of our society, and many global organizations tout the importance of empathy when it comes to being an effective leader.

Source: How Can We Make More Empathetic Technology?


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