In our 2018 State of Workplace Empathy study, our third annual survey of empathy in the workplace, we found that 96% of employees rate empathy as important for companies to demonstrate—a 4% increase from 2017. What’s more, across job levels—CEOs, HR professionals, and employees—over 90% of respondents think empathy is undervalued by organizations.
Is empathy just a feel-good idea, a nice-to-have perk in a company? Quite the opposite. In fact, our study illustrates how demonstrating empathy gives businesses a significant edge in recruitment, retention, and employee engagement. Of the employees we surveyed, nine out of 10 said they were more likely to stay with an employer who empathized with their needs, and eight out of 10 would be willing to work longer hours for an empathetic employer.