Work changed in 2020, but not just for the lockdown period—it changed forever. It’s become increasingly clear that we won’t return to the old working model.
Workers have become accustomed to the autonomy of a remote environment. The 2021 Employee Experience Imperative found that six in 10 employees prefer some amount of remote work. As vaccine rollouts make office work possible again, employers are realizing hybrid is the future.
However, hybrid work comes with a new set of challenges. Organizations must put effort into creating the collaboration, experiences, and efficiency the business and its workforce demand.
Hybrid work: Avoiding a two-tier experience
Many organizations are thinking about the space challenges of supporting hybrid work. Where will everyone sit? Will there be enough meeting rooms?
But there are some other big challenges to consider as well, such as inclusivity. Hybrid environments create a risk of uneven power dynamics between remote and in-person employees—a two-tier dilemma.
According to Harvard Business Review, the creation of these power differentials within teams can “damage relationships, impede effective collaboration, and ultimately result in reduced performance.” So, organizations must ensure all workers, whether remote or in person, get a consistent employee experience.
AI and Automation , Application Development, Careers , Crisis Management, Culture , Customer Experience , Customer Stories Cybersecurity and risk, Education , Employee Experience , Events, Financial Services, Government, Healthcare, IT Management ,Manufacturing, Now on Now, Now Platform, Telecommunications
5 ways to deliver a consistent experience
Avoiding a two-tier system starts with ensuring all employees—no matter where they work—have the same opportunities for support and collaboration. ServiceNow and Microsoft Teams are committed to bridging that gap. As of July 2021, Microsoft Teams has 250 million monthly active users.
Here are five things we’re doing together to help organizations deliver consistent experiences in this new world of work, for employees and the teams that support them:
- Through the ServiceNow and Microsoft Teams integration, employees can get help in the collaboration tools they use most frequently—from home or the office.
- Within the familiar and convenient Microsoft Teams environment, employees can submit and follow up on tickets from anywhere.
- With AI-powered recommendations, the ServiceNow Virtual Agent can provide answers to frequently asked questions by employees, and the power of Predictive Intelligence can help agents efficiently resolve cases as needed.
- For more urgent issues, employees and agents can simulate an in-person experience by initiating a video call, chat, or meeting directly in Microsoft Teams.
- With always-on virtual agents running in Teams, employees are able to get help from a single place, and in the tools they already use. They don’t need to toggle between apps or waste time finding whom to contact. The Virtual Agent deflects common service requests such as “How much was my last paycheck?” or “When will my benefits kick in?”—reducing the workload for IT, HR, and facilities teams and freeing them to focus on more strategic tasks.
As work changes, employees and businesses need tools that bring people together even when they’re apart. By integrating ServiceNow and Microsoft Teams, you meet employees where they are and increase employee collaboration and satisfaction—lessening the potential of a two-tier experience.
By: Chris Knepper
https://quintexcapital.com/?ref=arminham Quintex Capital
https://www.genesis-mining.com/a/2535466 Genesis Mining
https://jvz8.com/c/202927/369164 prime stocks
https://jvz3.com/c/202927/361015 content gorilla
https://jvz8.com/c/202927/366443 stock rush
https://jvz4.com/c/202927/296191 gluten free
https://jvz1.com/c/202927/286851 diet fitness diabetes
https://jvz8.com/c/202927/213027 writing job
https://jvz4.com/c/202927/358049 profile mate
https://jvz8.com/c/202927/376524 super backdrop
https://jvz2.com/c/202927/184902 gaming jobs
https://jvz6.com/c/202927/88118 backlink indexer
https://jvz4.com/c/202927/343405 PR Rage
https://jvz6.com/c/202927/371547 design beast
https://jvz3.com/c/202927/376879 commission smasher
https://jvz2.com/c/202927/376925 MT4Code System
https://jvz6.com/c/202927/375959 viral dash
https://jvz1.com/c/202927/376877 forex expert
https://jvz6.com/c/202927/377005 domainname marketing
https://jvz8.com/c/202927/376381 ada leadz
https://jvz1.com/c/202927/376986 creaite contentcreator
https://jvz2.com/c/202927/337292 DFY Suite 3.0 Agency+ information
https://jvz8.com/c/202927/291061 VideoRobot Enterprise
https://jvz8.com/c/202927/327447 Klippyo Kreators
https://jvz8.com/c/202927/324615 ChatterPal Commercial
https://jvz8.com/c/202927/299907 WP GDPR Fix Elite Unltd Sites
https://jvz3.com/c/202927/342585 VidSnatcher Commercial
https://jvz3.com/c/202927/320972 Storymate Luxury Edition
https://jvz2.com/c/202927/320466 iTraffic X – Platinum Edition
https://jvz2.com/c/202927/330783 Content Gorilla One-time
https://jvz2.com/c/202927/301402 Push Button Traffic 3.0 – Brand New
https://jvz2.com/c/202927/321987 SociCake Commercial
https://jvz2.com/c/202927/289944 The Internet Marketing Newsletter PLR Monthly Membership
https://jvz2.com/c/202927/297271 Designa Suite License
https://jvz2.com/c/202927/310335 XFUNNELS FE Commercial Drag-n-Drop Page Editor
https://jvz2.com/c/202927/343635 MediaCloudPro 2.0 – Agency Rights
https://jvz2.com/c/202927/353558 MyTrafficJacker 2.0 Pro+
https://jvz2.com/c/202927/365061 AIWA Commercial
https://jvz2.com/c/202927/357201 Toon Video Maker Premium
https://jvz2.com/c/202927/351754 Steven Alvey’s Signature Series 3rd Installment
https://jvz2.com/c/202927/344541 Fade To Black
https://jvz2.com/c/202927/290487 Adsense Machine
https://jvz2.com/c/202927/315596 Diddly Pay’s DLCM DFY Club
https://jvz2.com/c/202927/355249 CourseReel Professional
https://jvz2.com/c/202927/309649 SociJam System
https://jvz2.com/c/202927/263380 360Apps Certification Masterclass
https://jvz2.com/c/202927/377557 Instant Website Bundle
https://jvz2.com/c/202927/377194 GMB Magic Content
https://jvz2.com/c/202927/376962 PlayerNeos VR