The telecommunications industry is so many enterprises wrapped into one—they have to get every aspect of customer experience right. It’s a challenge every organization can learn from. Everywhere you look, there’s another business attempting to harness data, analytics, and artificial intelligence to help them increase sales and crack the code to provide higher-quality, lower-cost goods […]
We already know we can teach machines to see. Sensors enable autonomous cars to take in visual information and make decisions about what to do next when they’re on the road. But did you know machines can smell, too? Aryballe, a startup that uses artificial intelligence and digital olfaction technology to mimic the human sense […]
More than thirty years ago, Fred Davis developed the Technology Acceptance Model (TAM) as part of his dissertation at MIT. It’s one of the most widely cited papers in the field of technology acceptance (a.k.a. adoption). Since 1989, it’s spawned an entire field of research that extends and adds to it. What does TAM convey […]
Artificial intelligence is already changing the way we live our daily lives and interact with machines. From optimizing supply chains to chatting with Amazon Alexa, artificial intelligence already has a profound impact on our society and economy. Over the coming years, that impact will only grow as the capabilities and applications of AI continue to […]
The world of work has been changing for some time, with an end to the idea of jobs for life and the onset of the gig economy. But just as in every other field where digital transformation is ongoing, the events of 2020 have accelerated the pace of this change dramatically. The International Labor Organization […]