Why Conscious Branding Is the Secret to Your Success

Today, more consumers than ever are demanding that companies become transparent and take  hands-on approach to making the world a better place. They’re looking for what experts call “,” companies that embody a higher purpose by having an intentional purpose or embracing . Think: Tom’s Shoes or ’s Honest Company.

According to a report by MWWPR, not only do 90% of consumers say they’re more likely to patronize companies that take a stand on social and public policy matters, 80% say they’ll even pay more for products from such brands.

But you don’t have to be a big name in order to transform your into a conscious brand. Follow these three steps to make sure that your actions resonate with your ideal customers, helping you multiply your revenue and make a lasting impact.

1. Be clear about what you stand for

Ben & Jerry’s is an iconic conscious brand. Climate justice, LGBTQ quality and Black Lives Matter are only a few of the socially responsible causes the company has advocated for over the years. And it only makes people love their brand even more.

As people become savvier, trust in is growing more vital each day. It’s not enough to just offer a great product or excellent customer service. Customers want to do business with companies they like, trust and align with.  Those brands that sit on the sidelines regarding important issues are coming under greater scrutiny. Meanwhile, those with the guts to take bold but strategically sound stands are being rewarded.

Follow B&J’s lead and include your views and values in your marketing. Share your beliefs, and ask your audience to take part alongside you in supporting the causes you believe in. By intentionally integrating social responsibility as part of your daily business routine, you can ensure you are doing your part in practicing social and environmental responsibility and be seen as a thought leader in your niche.

Related: In 2021, Consumers Are Looking for Something Extra From Luxury Brands

2. Take action

It’s one thing to talk about the causes you support, but it’s another thing entirely to actually do something about them. People are jaded by outdated marketing techniques,  and businesses and influencers who don’t walk the walk. While building and running a conscious business requires more intentional and an uncompromising commitment to the mission for good, the reward is the creation of a movement that leads to unparalleled success and impact.

is a noted leader in environmental and social responsibility. Their mission statement reflects this well: “Build the best product, cause no unnecessary harm, use business to inspire and implement solutions to the environmental crisis.” From supporting grassroots activists working to find solutions to the environmental crisis to suing the former president of the United States, Patagonia has taken action on the most pressing environmental issues facing our world.

There are countless ways you can become part of the change for good: collect donations, offer scholarships, take part in . Use the resources you have — your voice, your business and your community — to take action. When you weave these actions into your company culture, and it’s embodied by employees and customers alike, you create a movement. By embracing ethical business practices while creating transparency and accountability, and providing immense value, your brand will rise up over the competition.

3. Cultivate partnerships based on values

Co-branding with another company is an effective way to double the awareness around an issue, increase the impact of an effort and, ultimately, expand the visibility of both organizations. Who you partner with has a direct impact on your reputation, your bran and your potential customer’s perception of your business.

As reported in a recent Hubspot post by Sophia Bernazzani, “In 2015, Target partnered with on a campaign called Kid Power, which committed Target to one of UNICEF’s sustainable development goals (SDGs). The retailer sold kid-friendly fitness trackers encouraging them to complete various fitness activities, which ultimately helped deliver food packets to underprivileged children around the world.”

To ensure that you’re making smart partnering decisions, choose partnerships that align with your values. If you have not yet determined your brand values, make it a top priority. The best way to do this is to follow my 3S Method. First: Source. Do a Google search of “brand value words.” Choose as many words as possible that you resonate with and feel are important.

I like to put them on index cards (or you could use digital Kanban boards) to make step two easier.  Second: Sort. Group the index cards with similar words. For instance, honesty, integrity and truth would go in the same pile. Finally: Select. Choose your final words from the groups by what you feel best represents your deepest values.

Related: Only Conscious Brands Will Survive The 2020s

Now, use these brand values as your North Star. Refer to them any time you are making decisions, such as who to partner with, who to hire, which clients to work with and more. Doing so is sure to help you stand out amongst the noise online and attract raving fans with similar values.

Tiffany Neuman

 

By: Tiffany Neuman / Entrepreneur Leadership Network Writer

Source: Why Conscious Branding Is the Secret to Your Success

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How Brand Management Impacts Your Negotiations

Should You Use Your Own Name or Create a Brand Name for Your Business?

Should You Use Your Own Name or Create a Brand Name for Your Business?

A friend and ex-colleague of mine recently left her full-time job and started freelancing as a consultant. Like any freelancer seeking new business opportunities, she planned to create a website showcasing her past work and detailing her capabilities. But first, she had to answer a critical question: Should she create a new to represent her business or simply use her own name? Since I run a brand consulting agency with one full-time employee (me), she asked for my advice.

No matter what kind of freelance work you’re doing – from brand consultant to bookkeeper – this is a question you’ll have to answer. Using your personal name means presenting yourself as an individual contributor and keeping the focus on you. Coming up with a brand name, on the other hand, will require a thorough naming process and will create some “daylight” between you and the business. Either path can work, and deciding which is right for you depends on a range of personal factors. I’ve outlined five reasons below to take the first approach: creating a new brand name for your freelance business.

A brand name suggests scale

In the past, many companies took on their founder’s . Think Lipton, Ford, or . But these companies’ modern-day counterparts are more likely to develop unique brand names like , Tesla, or (For the record, Starbuck is a fictional character from Moby Dick, Nikola Tesla died 60 years before the founding of , and it’s unlikely Robin Hood was a real person, much less had any involvement with the financial services app.). Because of this shift, a unique brand name, rather than a founder’s name (i.e., yours) can create an impression of a larger organization, which implies more breadth and depth.

If you’re thinking, “But I don’t want anyone to think I’m more than one person,” don’t underestimate the disadvantage solo freelancers can face in competitive situations. Remember that people who’ll never meet you – whether they’re decision-makers or procurement personnel – may be making judgments based on your name alone. For example, imagine having to select one of the following brand consultancies: Catchword, Lexicon, or Sally Flakowitz. The personal name creates an awkward, apples-to-oranges situation you’re probably better off avoiding.

Related: Why Brand Name is Important for Start-Ups?

A brand name gives you room to grow

Speaking of scale, another benefit of a brand name is its potential to stretch as your business changes. You may not plan on building a 15-person team – but plans often change. Should your business become more than a one-person operation, a brand name provides room to grow.

This logic applies even on a project-to-project basis. When you take on a large assignment, you may need to subcontract work or hire other freelancers as teammates. When showing up at a client’s office with a colleague, introducing yourselves as independent freelancers who happen to be working together at the moment does not inspire confidence. It creates a temporary, noncommital feeling. It’s much easier – and sounds more professional – to say, “Hi, I’m Rob, and this is Sally. We’re from [BrandName].”

A brand name provides an opportunity to express ideas

What ideas and feelings does your name evoke to those who hear it? Hopefully, amongst your family and friends, at least, a host of positive adjectives are associated with your name – perhaps smart, creative, and hardworking. But for those who’ve never met you? Never heard of you? It’s just a name. Unless you go by “Sting” or “The Rock,” your name doesn’t really convey any meaning. It doesn’t tell prospective clients that you’re smart or creative. It’s not even a name you chose.

But creating a brand name allows you to say something. Some brand names are straightforward and descriptive (e.g., Best Buy), while some merely suggest an idea (e.g., Zipcar). Others venture into the abstract – they don’t carry any relevant meaning but can nevertheless convey a sense of personality, like Apple (simple) or Virgin (irreverent). No matter what approach your brand name has, you can use it to tell people something about yourself and the work you do.

Related: The Do’s and Don’t’s of Naming Your Business (Infographic)

A brand name may be easier to spell and pronounce

Some first and last names are easier to pronounce than others, but chances are the brand name you create will be shorter than your personal name (one word rather than two, for example). And since you’re building the name from scratch, you’ll have an opportunity to ensure its . While there are exceptions, most of the best brand names are short and sweet. Names built from one or more real English words are more likely to be understood, pronounceable, and correctly spelled than many people’s names.

If you have any interest in doing business overseas, you may find your personal name has additional drawbacks. Names that are commonplace in one language or culture may appear strange or unpronounceable in other parts of the world. Your name may lead people to assume – accurately or not – that you’re from a particular country or region and, whether or not it’s fair, that assumption may come with prejudices. English, however, has become the lingua franca of global business. A real English word or two is likely to be understood and pronounceable by many business people for whom English is not a native tongue.

A brand name may be more distinctive

The flip side of the point above is that, in some cases, personal names are so common that they fail to stand out. If your name is “Niamh Moloughney,” good luck getting people to spell and pronounce it correctly. But if you’re one of the over 11,000 Ann Millers on LinkedIn, your prospective customers may have trouble remembering you or telling you apart from other freelancers.

Reviewing competitor names is a critical step in any brand naming process. In creating your brand name, you can choose to use a different naming style, pick one that’s significantly shorter or longer than competitors, or find an initial letter that’s unique to the category.

Ultimately, this decision depends heavily on your given name and surname. How common are they? Are they hard to spell or pronounce? Will they associate you with a specific language, country, or region – for better or worse? Some people’s names almost beg to be used as brand names, like Smart & Final (named after founders J.S. Smart and H.D. Final) or Fox Racing (named after founder Geoff Fox). They’re short, simple, easy to remember, and have built-in meaning or imagery. Unless you’re lucky enough to have such a distinctive, evocative name, consider creating a brand name for your freelance business.

Related: 10 Secrets to Master Your Personal Brand

Rob Meyerson

 

By: Rob Meyerson/ Entrepreneur Leadership Network Writer

 

Source: Should You Use Your Own Name or Create a Brand Name for Your Business?

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7 Costly Mistakes That Can Be Avoided By Brand Research

Branding strategies can make or break an organization. There’s a lot that goes into developing a successful brand, and the best companies around the world put substantial time and effort into brand development and image. Creating a successful brand requires time and research commitment and is an ongoing strategy that can yield amazing results.

However, small businesses at the start of their inception can potentially create crucial branding mistakes during their initial stages of development that costs them a lot of customers, money, and time. Even major brands make big branding mistakes, like Nintendo’s Virtual Boy and Amazon’s Fire Phone.

Brand research services for positioning strategies, brand mapping, and perceptual mapping can help you, whether you’re a small business or a long-time market player, to avoid pitfalls and the costly mistakes of failed brand positioning.

Common Branding Mistakes by New Businesses and Entrepreneurs

Do you remember Nintendo’s Virtual Boy in 1995? You might not because it’s one of Nintendo’s biggest failures in the history of the company. It didn’t offer what it promised, a true VR experience, resulting in incredibly low sales and quick removal from the market. What about Amazon’s Fire Phone in 2014? It only lasted one year because of its limited availability and features that didn’t resonate with audiences. Even major companies like Nintendo and Amazon have to be careful about product or service branding that can tarnish their reputation and result in massive profit loss.

Even small branding mistakes can cost a company. Not only will your efforts and time spent towards planning to be lost, but you will have cost your business a lot of money and even potentially tarnish your reputation permanently, which can be completely devastating for the longevity of a brand.

Below are seven mistakes that you can avoid when it comes to brand positioning so that you learn more about them and avoid them altogether:

  1. Lack of Competitor Research
    You have to learn about your competitors if you want to be successful. How do they position their brand? What types of products and services do they offer? How are they perceived in their respective industry? How are they succeeding? Do you have a potential opportunity in the market where they do not? You don’t want to identically replicate your competitor’s strategies. But you do have to learn everything there is to know about the successes and failures of your competitors so that you know how to uniquely position yourself in the market.
  2. Brand Messaging Doesn’t Suit Target Audience If you can’t develop a brand message that fits with your target audience, nobody is going to buy from you. You have to learn everything about your target audience like demographics, what they like to buy, where they shop, what times of the day or times of the year do they make purchases related to your offerings, what colors motivate and drive them to make purchases, what parts of the world are they located, how does culture affect purchasing, and many more.
  3. Failed Market Study
    Effective market research needs to be obtained about how people are reacting to your brand, products, or services. Survey analysis can be obtained to further your market research and understanding, or a complex study of social media research and analysis can help you to understand how people review or perceive you in the market. If you don’t analyze feedback from your customer base, you will be making a costly mistake in your brand research initiatives.
  4. Association or Dissociation with Events and Motives Just because you want to create a product or service or build your brand around a particular design or niche space in the market, doesn’t mean it will be successful. You can’t just build and sell tablets just because iPad’s are popular, create a bottled water company because you feel people will always need to drink water, or design makeup and cosmetics because there is a popular trend in that space this year. You have to delve deeply into your brand research strategy to truly understand the reasoning behind purchasing decisions and product and service popularity.
  5. Inconsistent Corporate Identity Everything about your brand identity has to make sense, from the colors that you choose to represent your company, to the logo and fonts that you use throughout your campaigns, to the style of writing, tone and messaging that you implement to speak to and reach audiences. Everything has to remain consistent so that people understand your brand values and what you are offering them. If you fail, you could spend a lot of time rebranding and causing confusion to your audience and miss a lot of opportunities.
  6. Poor Product Packaging

    Product packaging is the first thing people see when looking at your brand, whether they are online or physically in store locations. Everything from materials, graphics, size, shape, and color all are important elements of packaging designs. You could spend a lot of money rebranding your packaging if your product performs poorly. On the other hand, you might spend money rebranding your packaging when it isn’t even necessary and have to revert back to the way it was. Effective brand research is going to help you understand the best elements and packaging designs that will help your company thrive.
  7. Making the Wrong Impression If you are selling premium services, you don’t want to use commodity branding. You will deter audiences from your brand. There is a reason why so many fast food restaurant chains use the colors red and yellow, like Burger King, MacDonald’s, Wendy’s, and Carl’s Jr., and software companies use blue and black like Intel, IBM, Apple, or Google. People associate certain attributes to particular products and designs. People won’t understand what you are offering them if you make the wrong impression. Pay particular attention to detail and use the right research and analysis to make a lasting impression that makes sense with audiences.

How Brand Research Can Help

Brand marketing research is integral to the success of organizations in the modern world. In fact, no business out there that is successful in today’s market leaves home without brand research.

Brand research improves your competitiveness, visibility, and messaging and can help your business take a strategic position in the market using proven data from effective research and analysis services. Here are some of the major benefits of effective brand research:

  • Integrated Metrics: You can see the impacts of your project decisions and forecasts with measurable and tangible results.
  • Allocate Market Spend: Understand how to make investments that will lead to successful outcomes.
  • Identify Competition: You can not only find out who your competition is, but you can find out how and why they are successful in the market, or even discover how to position your brand in areas where your competition is lacking.
  • Develop Accurate Strategies: Create informed decisions built on a foundation of research and analytics with a better understanding of market developments, pricing, and positioning.
  • Capture Target Audience: Better understand consumer behavior and create effective marketing and advertising strategies.
  • Brand Perception: Truly understand how audiences feel and react to your brand, products and services.

Effective Brand Research for Organizations Across Industries

Research Optimus (ROP) has top research and analyst specialists who are tenured in market research, business research, customer analysis, and brand research services that provide the required insights to take the appropriate steps towards building effective and long lasting business brand awareness, brand marketing, and positioning strategies. Apart from services like market research, product research, and risk analysis, contact our team today to jump start or further advance your journey into brand research and obtain the targeted insights you need to avoid branding mistakes.

By: https://www.researchoptimus.com/

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Decision Analyst

An introduction to brand strategy, and the tangible and intangible elements that make up a brand. And a brief discussion of the questions of to ask in order to focus and improve your brand strategy. Learn More: https://www.decisionanalyst.com/servi…

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3 Ways To Be An Authentically Empathetic Brand

The pandemic has shown us that brands and leaders acting with empathy, authenticity and transparency have an edge. From the media attention and cultural significance Zoom garnered by supporting K-12 schools to Starbucks expanding mental health benefits to its employees and their families, consumers are taking notice. In fact, DoSomethingStrategic has been researching Gen Z’s response to brands throughout the COVID-19 crisis and found that even young people are paying attention to how companies treat employees, partners and communities — and they reward or punish said companies with their wallets.

According to a recent poll, Americans believe it is now more critical than ever that brands “demonstrate empathetic qualities and take action to maintain customer loyalty and support.”

Empathetic leaders, cultures and brands enjoy higher levels of innovation, collaboration, loyalty, positive word of mouth and, per my experience and research, profitability and market valuation. The results prove that empathy is not just good for society; it’s great for business.

Leaders are starting to get it. But how can they ensure this empathy comes across as authentic and engaging to customers? After all, we’ve all been burned by companies that say they care about customers when the reality is quite different.

To be believable, effective branding must start from the inside out. Here are three ways to ensure your brand — as a leader or as a company — walks the talk and avoids what I call the dreaded “empathy veneer.”

1. Move Beyond Social Memes

Marketing can’t solve all your reputation issues. It simply communicates the truth of your real story. Involve every department in the conversation: HR, product, customer service. Who are we? Why are we here? Who do we serve? What are we about? Align on your mission and values, and audit your policies and practices to back up your claims. If you have not “operationalized” this value, no one will believe in it. For example, if your company is taking an empathetic stance on racial injustice, posting nice thoughts on social media is not enough. Your company must change its hiring practices, recruiting policies and pay structures to make customers believe you are the real deal.

2. Hire For Emotional Intelligence

A brand is merely a collection of actions performed by people. If you truly want to be an empathetic brand, you must hire the right people to live it out. This means going beyond the resume and assessing emotional intelligence. Ask tough questions to get to who people really are: How did they get past a disagreement with a colleague? What do they do to ensure their team members feel seen, heard and valued? How do they handle negative feedback? How have they gone “off script” to solve a customer’s problem? You can always teach technical skills but it’s harder to teach someone to be creative or collaborative in a clutch moment.

3. Leverage Accountability and Rewards

If you want your organization to have an empathetic culture, you have to make that the criteria for success. This means acknowledging, rewarding and modeling the behaviors you seek through performance evaluations or bonus discussions. Others will see that this is how success happens at your company, and they will understand this is what is expected. Employees are not dumb. If you’re constantly rewarding people who blatantly ignore core values, refuse to listen or disrespect colleagues, you send a clear message that your words mean nothing.

Your company can’t simply make empty marketing promises if your internal processes don’t align to external gestures. Branding starts from the inside out.

It’s not merely about projecting an empathetic brand. Walk your talk across the entire customer experience. If you do that, customers will see you as authentic and engaging, whether they’re interacting with your company in person or online.

By: Maria Ross , Founder, Red Slice

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Flying Canvas Productions

There are 3 components you must have to market with empathy. But first, you must understand what empathy really is: a personal identification between story and audience. It’s not enough to create video content. Customers demand stories. Therefore, brands have to be storytellers. This video guides you through the requirements of empathetic marketing, while steering clear of the pitfalls of misusing it. https://flyingcanvasproductions.com/e…​ Flying Canvas is more than a video production company. We’re story-makers. We’re an artisan video marketing studio for the digital brands and agencies, who want to rise to the modern customer’s demands. https://flyingcanvasproductions.com

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MEGAN PYDIGADU: The cons of remote working http://www.businesslive.co.za – February 4[…] It needs effective performance management, empathetic leaders, organisational purpose and trust, and supportive, capable HR and IT functions […]N/A

Love ‘Em or Lose ‘Em, Sixth Edition by Beverly Kaye, Sharon Jordan-Evans: 9781523089352 | PenguinRandomHouse.com: Books http://www.penguinrandomhouse.com – February 3[…] Readers will find specific and practical ideas to help them be more inclusive and empathetic leaders […] Readers will find specific and practical ideas to help them be more inclusive and empathetic leaders […]N/A

End SARS: Social Action and Epistemic Justice – WACSI wacsi.org – February 3[…] It is an article of faith for citizen-led reforms, a call to raise a new class of competent and empathetic leaders, and engagement to fix politics […]0

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3 Ways to Be an Authentically Empathetic Brand http://www.newsweek.com – February 2[…] ” Empathetic leaders, cultures and brands enjoy higher levels of innovation, collaboration, loyalty, positive word o […]2

Building trust and faith: how can we make inter-organisational collaborations in healthcare a success? http://www.birmingham.ac.uk – February 1[…] also build up trust, as can employing appropriate conflict resolution strategies, such as having empathetic leaders and independent conflict resolution bodies […]N/A

The Splash | Issue 3: Empathy | By Turtl team.turtl.co – January 29[…] Business success depends on empathetic leaders who are able to adapt, build on the strengths around them, and relate to their environment […]2

Interview with Alice Ching, TBG Role Model : Techbridge – Inspiring Girls in Science, Technology and Engineering http://www.techbridgegirls.org – January 29[…] We need a lot of empathetic leaders in the industry right now in order to help fight climate change and systemic biases, and that i […]N/A

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How to empower employees to fight social isolation among senior living residents | CustomerThink customerthink.com – January 26[…] Why? Employees led by empathetic leaders tend to mimic that empathy — and that’s good for residents struggling with loneliness […]N/A

Challenging Teens to Answer the Call for Kindness http://www.prnewswire.com – January 25[…] ” “Today, more than ever, the world needs kind and empathetic leaders,” said Ian Sandler, co-founder of Riley’s Way […]0

threads threads-web.vercel.app – January 25��‍♀️ Leadership Change: Command and control no longer works – a change in leaderships style is needed Empathetic leaders are thriving. The importance of checking in on your team the most important skill0

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Council Post: Empathy: From Buzzword To Superpower http://www.forbes.com – January 25[…] More and more companies are realizing that having empathetic leaders enhances trust, productivity, engagement and even financial performance […]N/A

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The Republican monster continues http://www.palmerreport.com – January 24[…] extirpation from the nation’s highest office mean the Republicans have magically become civil and empathetic leaders? Absolutely […]74

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3 Ways To Dominate Your Market

My area of expertise is in leadership development using the philosophy of Lean Six Sigma, in other words “process improvement strategies”. 

Now join me on the journey I call A Tale of Two Companies: One business allowed its workers to be engaged by making improvements that allowed the customer to be first in mind. The second created an environment of “it’s not my job” eliminating employees from using client-first thinking. Now you might ask, “How can the customer not be first?”

Many believe Lean Six Sigma is solely for engineering and manufacturing companies. That’s the first misconception. This managerial approach is built on the premise of eliminating wasteful elements and focusing solely on the customer. Having taken that quick glimpse of Lean, as an entrepreneur, you can now see that this philosophy applies to all businesses. Every business operates in what Lean practitioners call SIPOC, (Suppliers, Input, Processes, Output and Customers). Understanding that small segment of lean thinking will open the door for you to look at the three ways to dominate your market. 

Related: Define Your Brand Identity in 3 Steps

How can I hinder?

Meet Office XYZ, a Dental Facility that has a small staff of 5-7 individuals each having their unique jobs when dealing with patients. I called this facility to make an appointment for my mother and was told they needed to verify her insurance and would call back once they received the approvals. Two weeks went by before I realized I had not heard from anyone regarding the insurance verification.

I called the office and asked to speak with the individual that was to call back, whom we’ll call Kelly. I was informed that Kelly was out of the office and had been ill for the past two weeks. My next question was: “is she the only person that verifies insurance?” The response was affirmative and I then asked to speak with a manager. I was told Kelly was the manager. Let’s stop here because now we enter that well-known rabbit hole of “it’s not my job.”

Related: Trends That Can Move Your Business Forward in 2021

How can I help?

Meet Office ABC, A Pizza Company with a similar-sized staff. One night I called for a pizza. Upon placing the order I was told my meal would be about 30 minutes. Half an hour on a Friday evening? This company operated far differently than the first. When I placed my order something incredible happened, I received a text with the following message:  “We’re making your order. It’s all coming together now. The kitchen staff is busy with your order making sure everything is just right.”

A few minutes later I received this missive: “It’s on the way. The driver has left the store and will be at your location shortly”, followed with, “Delivered! Time to eat. It’s been our pleasure serving you”.And it was within the time promised by the associate. 

The “go and see” mentality

These two very different experiences gave me moment to pause. Did Company XYZ know about the importance of “lean thinking” and did Company ABC know they were using the lean six sigma philosophy in their operations? Did the leader of Company XYZ actually walk the process to see if there were any wasteful elements that allowed their service to lack the three main components of customer first thinking: quality, speed and delivery? And what about Company ABC, did that leader utilize the concept of Gemba, meaning “go and see” to improve their value stream and get to the point where they asked what their customers appreciate?

When exploring Lean Six Sigma’s methodology the first step is to find the root cause for the identified waste. Then you move into seeking what the customer defines as quality, you determine the speed of getting your customer the item or rendering the service and you seek an appropriate method of delivery.

Focusing on the three lean strategies

One can’t assume to know what the clientele defines as quality unless they have actually been asked. In Company XYZ it is evident that no one took the initiative to seek input through surveys, focus groups or used any feedback techniques. There is a concept in the Lean lexicon called (VOC) Voice of the Customer. It simply means find out what your customers want and are willing to pay for. This is where you will find that notion of quality.

In the tale of Company ABC, you can attest to the fact that quality for their customers, myself included, is hot pizza, and being notified as to what’s going on with their order. How did they come to know and implement this into their operations? After receiving such great service I had to call and speak with one of their leaders. I was informed this is how they compete as a reckoning force within the market. 

The need for speed

Being the fastest in your field has a huge impact on your market.  As you can tell from the visit with Company XYZ speed played no major role in what they deemed as important to customers. Two weeks to verify insurance is beyond an acceptable practice. And, by the way, I failed to mention that I did speak with another person, upon request, who did call back within 24 hours to inform me that they did not accept the insurance.  Yet I waited 2 weeks for something that could have saved me both frustration and aggravation. Speed and convenience are major players in our buying experience.

Company ABC, epitomizes the importance of speed. On each text message I received that time stamp of delivery was also listed. Today there are ample services to ensure your customers get items and services in a speedy manner. This company has a system in place that allows employees to know time schedules for various sizes, as well as any increase in time based on selected toppings. Have you looked at your level of quickness, while keeping the high standard of quality appreciated by your customers?

Why is the method of delivery so important to your customers? Is it easy to obtain your product or service? Delivery in its simplest form equates to how a customer receives your product or service. Simple right? Company XYZ’s delivery was neither exceptional nor satisfactory. The level of professionalism of their staff created an angst for the customer and therefore any method of delivery they deemed appropriate was subpar. There was no option as to whether they could email, text me or call me. Based on their performance I don’t think any of those options would have changed the outcome.

Related: Entrepreneurial Takeaways From 2020 to Guide Your Next Big Move

Company ABC created a delivery method that allowed me to select how I wanted to receive the product. They of course deliver in their vehicles, but I had an option to have it delivered to my door and left in an appropriate place, to have them ring the doorbell and I receive it face-to-face or contactless, it’s in the trunk and I come out and retrieve it. This allows the customer to select an option.

We have just visited two companies:  One eliminated waste and the other added to it. Which business are you? 

By: Sheryl Mays Entrepreneur Leadership Network Writer

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