Intelligent Business Practices are a Smart Path To Unleashing Growth

Earlier this year, I predicted the rise of intelligent business practices as a trend shaping Australian small-to-medium businesses.

Barely two months on, things have already progressed to the point that it’s worth revisiting and expanding on what this all means.Intelligent business practices are a transformational, once-in-a-decade type technology shift that promises huge business effectiveness gains. These practices resolve points of friction, improve productivity and efficiency, unlock growth and help organizations scale.The existence of intelligent business practices suggests that unintelligent or under-intelligent practices also exist.

Naturally, no practice starts out as such, but they may degrade in quality or efficiency over time, slowly becoming out of step with best practice despite everyone’s best intentions.Small-to-medium business owners or leaders are generally acutely aware of the problems their organizations face, but almost universally haven’t landed on a way to solve them. Business leaders not only don’t have all the answers but also aren’t often able to quantify the cost of leaving these known problems unaddressed.

This has a dollar value. Research, for example, pegs the loss of productivity from poor internal communications and dealing with unnecessary email volumes at thousands of dollars per employee per year. Another study by Forrester found employees “waste an average of 12.5 hours per week on manual and repetitive tasks because of outdated solutions and practices”, costing an organization of 100 employees $2.7 million a year.

More organizations would act faster if they could quantify the costs of their inaction and the costs of what they were missing out on. To this end, we’re seeing more organizations cost their business-as-usual practices to establish a baseline that can then be lowered by approaching business practices more intelligently.

Starting the change

The first step towards doing that is to be in the right mindset: to be open to opportunities for continuous business practice improvement.

Then it’s a matter of identifying the change opportunities and prioritizing them in order of potential efficiency and cost-out impact.This should be a relatively straightforward exercise that looks at the organization and identifies the three biggest challenges, friction points, growth inhibitors or opportunities that, if removed, could unleash the most growth and revenue.

This is an incredibly healthy exercise for any business to undertake at any point of its existence, but as many of us emerge from a challenging two years, the timing has never been better.It’s worth also putting some limits around this. This exercise should be approached with no preconceived notion of solutions, technology stacks or vendors. This isn’t the right place to run experiments. This should be nothing more than a straightforward examination of how efficiently the business operates.

A truism for every business, including our own, is that if you’ve been operating for any number of years, you’ll reach a point where you do things a certain way that becomes the ‘known’ or the common way of running a transaction or other process internally. That way might or mightn’t be well-documented. It might be intimately known only by one person or a handful of people. It may also not be considered optimal or best practice today. But it’s *your* process and a part of the business DNA that has allowed you to achieve success to date.

Even within the same industry, businesses solve problems in different ways. There may, of course, be some commonality between approaches, but often they reflect and run according to the unique personality of the business and how it has evolved. The point of running a discovery exercise on these processes and practices is to determine how successful internally they’ve allowed you to be, but then how much more successful you could be if the processes were optimized and operated in a more intelligent way.

If hundreds of thousands of dollars in potential benefits are tied up in a sub-optimal business process or practice, but a pathway exists to make that process or practice more intelligent – without incurring high cost – this should be considered a threshold or trigger point to drive towards more intelligent business practices.The impact of adding intelligence to one business practice or process should quickly become apparent to the people that work with it, and to customers that see and experience the output of how smoothly it now operates.

This creates internal excitement for change. People want more, and it often leads organizations to drive intelligence deeper, and make more far-reaching changes to the way they operate. Confidence builds and is converted into a cycle of continuous improvement. Given the nature of the business environment, all leaders would be well encouraged to take a fresh look at their businesses, either by themselves or with the aid of a specialist process consultancy like Tecala.

But, it all starts with a simple, straightforward and fresh look at the way you do business. Against the current backdrop of economic recovery and opportunity, SMEs and their leaders would be well advised to start now.

Source: Intelligent business practices are a smart path to unleashing growth

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AI And The Secret To Employee Happiness

When I started working as a mainframe operator in IT in 1988, I felt like I was part of a secret club. None of my family understood what I was doing; my friends would ask, “what’s a mainframe and why do you have to work nights?”

My onboarding took months, and a typical workday began with staring at a blank screen. Since mainframes didn’t come with a mouse, I would enter memorized commands like “=3.4” and “Sys3.AF*” to navigate the data sets I needed to find.I don’t think many workers today would put up with that.

Any manager who has tried to hire an employee today will agree the war for talent is real. Job perks like free lunches and on-site laundry just don’t cut it anymore. To recruit talent today, there’s really one thing that every enterprise needs to do: Make work better.

Make work easy

I’ve found that companies invest in digital transformation for three reasons: To work faster, to work more efficiently, and to change or expand their business models. But the end result of any digital transformation should be a better experience, and leaders often neglect the everyday experience of the workers who actually achieve these goals.

Consider this. Outside of work, most people have grown used to finding a new home, getting pet care, and organizing travel all with just a swipe of their finger on the touchscreen. They expect the same level of ease when it comes to the technologies they use at work. It’s no coincidence that the latest release of the Now Platform invested so heavily in improving user experience.

Sure, the interface looks beautiful. But the experience goes deeper than the surface by making the usage more intuitive. Good user experience is about simplifying and hiding complexity so that using it comes naturally to anyone. Make work easy.

Flex on flexibility

Many workplaces have returned to on-site or hybrid work, but I don’t think we’ll bring back the rigid workday schedule. The last two years have taught us that, while face-to-face and real-time interactions are invaluable, many other tasks can be done just as well, if not better, asynchronously.

Yes, it wasn’t fun to work from a makeshift standing desk in the kitchen while keeping one eye on a freakishly fast toddler. It’s no wonder why some employees have eagerly returned to the ergonomic office stocked with free snacks. But some of us love attending a meeting without sitting in traffic, having lunch without navigating a packed cafeteria, or taking a two-hour afternoon break to compensate for that evening call with Tokyo. You have to accommodate both types—and everyone in between.

Leaders learned the hard way in 2020 that you can’t just flip a switch and change the way a business is run. You have to stay ready with workplace technology that can support various—and changing—work models.

Flexibility, supported with a solid digital foundation, is no longer a choice. Clearly communicate what your employees need to deliver and let them decide where, when, and how. Or you can try to force a rigid work model and watch your talent flock to another employer.

AI and human intelligence aren’t mutually exclusive. They work best when they work together.

Automate the mundane

Automation has freed employees from many repetitive tasks, making work more fulfilling and creative. The digitization of work can go a step further by tapping artificial intelligence that effectively sorts through massive amounts of data and makes prescriptive recommendations. AI can even be used to make it easier for employees to be promoted internally—a huge factor in retaining and rewarding your workforce.

There’s a misconception that AI is designed to replace human workers. But for me, artificial intelligence is actually about the interface between people and machines, making lives more interesting by automating the mundane, removing friction, and presenting the right information and insights.

Better together

Knowledge workers thrive when they can harness technology to make more effective decisions. These decisions aren’t only reactive but also proactive—something that AI enables through its predictive power, which can anticipate and adjust to a world full of constantly changing variables.

When it comes to digital transformation, we think of how it impacts the bottom line by improving speed and efficiency. But how do we improve speed and efficiency? By empowering our talent with the delightful and intuitive experiences they deserve.

AI and human intelligence aren’t mutually exclusive. They work best when they work together.

Dave Wright is ServiceNow’s chief innovation officer and acts as an evangelist for how to improve workplace productivity. He has worked with thousands of

Source: AI And The Secret To Employee Happiness

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More contents:

What is a Digital Transformation Strategy? »

What is a Digital Business? »

How to make a Digital Transformation Strategy? »

Digital Transformation Strategy in 2020 »

Where to Start with a Digital Transformation Strategy »

Who should be involved in creating a Digital Transformation Strategy? »

What happens to businesses that don’t have a Digital Transformation Strategy? »

What are the top 5 Digital Transformation Strategy Frameworks?

How do I measure if my Digital Transformation Strategy is working? »

What is Digital Transformation?

The Difference Between Digitization and Digital Transformation

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Bootstrapping’s Impossible Promise : Stop Pulling And Start Pushing

What happens when you realize that you’ve built something that requires more expertise than you have? Usually, anxiety happens. And this can lead us into a trap of believing that if we just try harder for longer, we will figure it out. After all, isn’t that how we made it this far—trying harder? Inevitably, we may find ourselves exerting a tremendous amount of energy trying to lift ourselves up by our own bootstraps.

As I wrote about earlier, pulling on our own bootstraps is usually a fight we can’t win.

So, I propose a redirection of all that energy toward understanding what you can do better than anyone else.

I think Gary Keller and Jay Papasan illustrate this concept well in their book, The One Thing. They explore the power of understanding how and where to focus our energies to make the greatest impact, and they point to the example of “the domino effect.” In short, I can push on a domino that’s a fraction of a square inch, and 29 dominos later, if each domino is one and a half times the size of the domino in front of it, I could knock down a domino the size of the Empire State Building.

Let’s dwell on that for just a second.

By investing our time intentionally to understand where we need to push, we can exert less effort and have a greater impact than trying to pull ourselves up by our own bootstraps. After accepting that your greatest benefit to what you have created is to apply your energies where you will get the greatest return on that investment, dig deeper to find and define your strengths and weaknesses. I recommend StrengthsFinder 2.0 from Gallup and Tom Rath to get started. This is also an easy-to-read book that can have profound implications.

Understanding your natural strengths as a business owner and leader can help you identify quickly where you are lacking. For example, my top five strengths are ideation, strategic, input, futuristic and connectedness. I have learned to embrace those core strengths. I also have acknowledged that some of my weakest characteristics further down the list, like harmony, competition and discipline, are necessary for leading a successful business.

I could say that I need to work harder to turn my weaknesses into strengths and be a well-rounded person. And to be clear, there is nothing wrong with striving to be well rounded—but that is a journey of a lifetime that our businesses cannot wait for us to complete. Instead of throwing all my energy toward what I am not good at, I’ve found the best use of my energy is to invest it where I can generate the greatest amount of return on investment.

Using another physics example, take the gears on a bike. The point of having gears on a bike is to create the ability to adjust the return on energy input from our legs, to the petals, to the gears, through the chain, to the wheels. By adjusting up and down through the gears, we can ensure that we are getting as much return on investment for our energy as possible.

At too low a gear, we are pushing harder than we need to and expending energy we will need later. At too high a gear, we are pedaling fast but not getting the maximum amount of return per push. Understanding our strengths is tantamount to being able to dial in the gears on our bike based on the financial terrain to maximize the return on investment for our energy spent moving our business down the road.

Instead of trying to pedal faster or harder to make up for our weakness, we need to know where to push to generate the greatest return on investment and find others to invest their time and energy in the areas where they are strongest. There are people who are amazing where we are lacking. Finding them and adding them to our teams is a much greater use of our time and resources than trying to become mediocre at doing something we weren’t good at to begin with.

Lastly, I suggest taking time to read Jim Collins’s Good to Great or a current take on it in Gino Wickman’s Traction. Collins uses the example of a flywheel. His proposition is that if we are willing to focus our energy on moving forward the thing(s) we are best at, both personally and as a business, we can build momentum and get the greatest return on investment.

Whether it is a domino, bicycle or flywheel, there are numerous examples of how the most important journey we will embark on is the one where we invest in discovering how we can apply our strengths to a focused area that will generate the greatest impact and return on investment for our time and energy.

We can choose to expend our energy pulling on our own bootstraps—usually out of some sense that we have to do it all by ourselves. If we do, it’s likely that our business will never be more than what we have to offer, and our return on investment will be limited to our own strengths and by our own weaknesses. Or we can choose to start pushing from a position of our greatest strengths, setting our domino, bicycle, flywheel, business in motion, potentially changing the course of our careers.

If you are going to exert all that energy, why not send it in a direction that can create change and foster success? Knowing your strengths can help you identify the kind of strengths you need to find to supplement your business strategy—more on that in the next article.

Christopher M. White, Managing Partner, Eques, Inc. Read Christopher White’s full executive profile here.

Source: Bootstrapping’s Impossible Promise Part Two: Stop Pulling And Start Pushing

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By: https://valerianfunds.com

How revenue-based financing can support bootstrapping

Let’s say you’ve built your MVP using your existing resources, you have some initial sales and you’re ready to take things to the next level. Venture capital isn’t looking like the best option for you, but you definitely need some working capital.

These circumstances require a smarter method of financing. On top of bootstrapping, companies in the eCommerce, subscription, marketplace and SaaS spaces now have the option to apply for revenue-based financing (RBF) to support their growth.

A type of non-dilutive funding, revenue-based financing is near-instantaneous capital that you repay over time solely as a percentage of your company’s future revenues.

So, what does this mean for you in the early stages of your business? It means you have a source of funding to boost efforts in marketing and sales, without having to give away equity or pay back rigid amounts that you can’t afford.

You get resources to grow further, while ensuring you only make payments that are proportionate to your revenue. For example, founders might choose to use funding to support their inventory or their marketing efforts. 

This is a game changer for founders, and it suddenly means that bootstrapping is a real and accessible option. It means they have another tool in their arsenal for growing a business without turning to less-than-ideal financing methods. 

That being said, taking an advance through revenue-based financing doesn’t rule out venture capital as a source of funding in the future. Plenty of companies bootstrap and utilize RBF before reaching a point in which VC makes sense for them….

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How to Turn Your Company’s Purpose Into Action

The best advice is easy to understand, but difficult to execute, according to Marshall Goldsmith, executive coach and author of Triggers, Mojo, and What Got You Here Won’t Get You There.

In a virtual keynote address to Inc. 5000 honorees this week, Goldsmith explained that while coaching leaders at companies such as Ford, Pfizer, and the Mayo Clinic, he learned that it’s easy to dismiss the simplest of leadership strategies because they sound too easy. But it’s often the simple strategies that make the biggest difference for founders because they’re easier to commit to long-term.

“You’re a CEO, you’re a very busy person, you don’t have a lot of time. If I gave you stuff that sucks up too much of your time, you’re not gonna do it anyway,” Goldsmith says, adding that this tried-and-true method is still one worth teaching today because of its proven success.

Here, Goldsmith shares a simple method to becoming a more effective leader.

1. Get in the habit of asking for input.

Goldsmith argues that leaders don’t ask one simple question enough: How can I be better? Leaders should get in the habit of asking how they can be a better manager, team player, and salesperson. Many times, your employees and peers will point things out to you that aren’t even on your radar.

Something he learned from management consultant Peter Drucker stood out to Goldsmith when it comes to asking for feedback. “He said, ‘The leader of the past will have to [explain] to leaders of the future when they ask why we manage knowledge workers when they know more than we do,” Goldsmith says. In other words, never stop learning from your employees and peers.

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2. Listen to the input–don’t debate it.

Once you ask for input, Goldsmith says to fight every urge to give your opinion and to instead listen intently. Whatever feedback you get, take notes, say thank you, don’t judge, and don’t make too many promises. Instead, Goldsmith suggests you say, “I’m going to involve you and the others involved and follow up with you.”

One important thing for leaders to keep in mind is that leadership is not a popularity contest, and therefore you shouldn’t feel obligated to satisfy everyone. “You never promised as a leader to do everything people suggest,” Goldsmith says. “You promised to ask and listen.

3. Follow up.

This is where you act on what you promised. The key to making change, according to Goldsmith, is that you have to follow up and stick with it.

“You don’t get better when you listen to a speech. You don’t get better because you read a book,” he says. “You have to work at it, follow up and stick with it.”

By: Teresa Xie, Editorial intern, Inc.@resate_z

Source: How to Turn Your Company’s Purpose Into Action | Inc.com

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SoftBank Invests $200 Million In Brazil’s Largest Crypto Exchange

Brazil’s leading cryptocurrency exchange, Mercado Bitcoin raised $200 million from the SoftBank Latin America Fund, Mercado’s parent company 2TM Group announced today. The investment values 2TM Group at $2.1 billion and is SoftBank’s largest capital injection in a Latin America crypto company.

Following closely on the tails of SoftBank’s investment in the $250 million round raised by Mexican cryptocurrency exchange Bitso in May, the deal shows a growing interest in bringing bitcoin and other cryptocurrencies to Latin America.

“This series B round will afford us to continue investing in our infrastructure, enabling us to scale up and meet the soaring demand for the blockchain-based financial market,“ says Roberto Dagnoni, executive chairman and CEO of 2TM Group. “We want to be the main solution provider for corporate players.”

The São Paulo-based exchange aims to increase the number of listed assets (the exchange currently lists approximately 50 tokens) and grow its 500-member team to 700 by year’s end. Further plans involve regional expansion with focuses on Mexico, Argentina, Chile and Colombia and growth acceleration across 2TM Group’s portfolio, which also include digital wallet provider MeuBank and digital custodian Bitrust (both are subject to regulatory approval).

Founded by brothers Gustavo and Mauricio Chamati in 2013, Mercado Bitcoin has become the largest cryptocurrency exchange in the country. In January, it scored its first financing round co-led by G2D/GP Investments and Parallax Ventures with participation from an array of other investors.

Like many of its counterparts, Mercado Bitcoin has seen significant growth over the past year, with its client base reaching 2.8 million in 2021 – more than 70% of the total number of individual investors on Brazil’s stock exchange B3. Approximately 700,000 clients signed up just between January and May.

Over the same period, trade volume on the exchange had increased to $5 billion, surpassing the total for its first seven years combined. “Every single month [of this year], we are trading the full volume of 2020,” says Dagnoni.

“Mercado Bitcoin is a regional leader in the crypto space and the leading crypto exchange in Brazil. They are tapping into a huge local and regional addressable market measured by potential use cases for crypto,” says Paulo Passoni, managing partner at SoftBank’s SBLA Advisers Corp. (which manages the SoftBank Latin America Fund).

“At SoftBank we look to invest in entrepreneurs who are challenging the status quo through tech-focused or tech-enabled business models that are disrupting an industry – Mercado Bitcoin is doing just that.”

Despite the rapid growth of the local crypto market, Brazilian regulators have been lagging behind. In 2018, Brazilian antitrust watchdog, the Administrative Council for Economic Defense (CADE), opened an investigation into the country’s largest banks for allegedly abusing their power by closing accounts of crypto brokerages. The probe was ongoing as of last year.

In April 2020, Senator Soraya Thronicke proposed an extended set of rules for Brazil’s “virtual asset” businesses, custodians and issuers, consumer protection, crypto taxation and criminal enforcement, however no apparent action has been taken on the bill so far. Nonetheless, Dagnoni says the nation’s regulatory environment is favorable, and the company is closely working with regulators “to build a consistent framework for alternative digital investments in Brazil, in line with its vision of a convergence of the traditional and blockchain-based financial markets.”

Follow me on Twitter or LinkedIn.

I report on cryptocurrencies and emerging use cases of blockchain. Born and raised in Russia, I graduated from NYU Abu Dhabi with a degree in economics and Columbia University Graduate School of Journalism, where I focused on data and business reporting.

Source: SoftBank Invests $200 Million In Brazil’s Largest Crypto Exchange

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Critics:

SoftBank Group Corp. is a Japanese multinational conglomerate holding company headquartered in Minato, Tokyo. The Group primarily invests in companies operating in the technology, energy, and financial sectors. It also runs the Vision Fund, the world’s largest technology-focused venture capital fund, with over $100 billion in capital, backed by sovereign wealth funds from countries in the Middle East.

The company is known for the leadership by its founder and largest shareholder Masayoshi Son. It operates in broadband, fixed-line telecommunications, e-commerce, information technology, finance, media and marketing, and other areas.

SoftBank was ranked in the Forbes Global 2000 list as the 36th largest public company in the world, and the second largest publicly traded company in Japan after Toyota.

The logo of SoftBank is based on the flag of the Kaientai, a naval trading company that was founded in 1865, near the end of the Tokugawa shogunate, by Sakamoto Ryōma.

Although SoftBank does not affiliate itself to any traditional keiretsu, it has close ties with Mizuho Financial Group, its main lender.

See also

 

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