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How Do You Build a Customer Base? Follow These Steps

Many factors will determine how good a story is. Some variables are beyond your control, such as how forthcoming your subject will be, or what (maybe dumb) headline your editor will write. But the factor you can control is how much research you conduct, the questions you ask, and the follow-ups that help you find the information that really matters.

Related: What Work Should You Outsource?

I used to joke that writing was a two-part job. First, you have to be a miner, doing the grunt work. If you want gold or diamonds, you’d better be willing to dig deep in your reporting. The second part — writing — gets all the glory, but it’s really just polishing. If you’ve already found a beautiful diamond, it’s hard to mess it up.

Growing an audience is no different. You want to tell your brand story, but before you start polishing your marketing campaigns, you need to go mining: Ask your audience so many questions that you know them inside and out.

Connecting with an audience is harder than ever because of all the noise on social media and other platforms. In order to thrive in today’s digital environment, you need to have a deep understanding of what “job” your potential customers will pay you to do. In order to get that, you must speak to people directly.

Surveys and form questions are not enough; in-person conversations allow you to gather insights by reacting to people’s responses, hearing their tone of voice, and recognizing when there is more information hiding within a shallow answer.

But most people skip this part of the marketing process because it’s time-consuming. Even if they do it, they’re not always productive. The majority of market-research interviews consist of asking customers why they bought your product or service.

But this is a mistake. People will unknowingly tell you what they think you want to hear, oftentimes repeating your marketing back to you. Moreover, they won’t be able to articulate why they feel this way — so they’ll simply invent a reason.

Related: How Much Should You Spend on Social Media Marketing?

To work around these human habits, there’s a technique called jobs to be done (JTBD), which requires you to interview potential customers in order to truly understand their needs and wants. Not everyone can do JTBD; it takes someone who is skilled in both the process of leading the interview and in drawing conclusions and providing direction for your business.

Years ago, at my consulting company, I hired the best JTBD expert I knew, and I’ve never looked back. (You can also pay for courses and learn the method yourself.) Instead of just considering the functions that people want from a product or service, JTBD digs into the multifaceted nature of decision-making.

That’s what makes it more powerful than data — it helps you understand consumers’ social and emotional drivers and paints a complete picture of what “job” people want from you.

Related: How to Make Smart Hires on a Tight Budget

Once you understand your job — and your core customers — the path forward gets easier. You’re finally in a position to polish: create effective ads, engage with platforms where you’re most likely to find additional consumers, and present them with incentives and pricing that will appeal and convert.

Growth is no longer about wondering if you know what you should do. It’s simply about how well you can execute on your plan.

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How Do You Build a Customer Base? Follow These Steps.

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By: Adam Bornstein

Source: How Do You Build a Customer Base? Follow These Steps.

943K subscribers
Follow the Golden Rule: Treat others the way you would like to be treated. Focus on attracting your customers and spending time holding on to them. Watch this video for specific examples. Remember, there is nothing more important than a happy customer. What is the one thing you can do immediately to make your customers happier than anyone else? Download my free leadership questionnaire to get clarity on every area of your business here: http://ow.ly/LUIww

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3 Ways to Create an Immersive Shopping Experience Your Customers Will Love

When I first heard about Nordstrom’s NYC flagship store opening, I was curious to see what the company would do to take its in-store retail experience to the next level. Nordstrom didn’t disappoint.

When the company opened the seven-floor store at 57th Street and Broadway in Manhattan this October, it made sure service was at the forefront of the brick-and-mortar establishment. Though I don’t have any business ties to Nordstrom, I study retail markets and am always curious about how the latest brick-and-mortar store trends impact online shopping and e-commerce growth.

Here are some interesting retail innovations inspired by Nordstrom’s flagship store–and other retailers–that you can apply to help your brand.

1.  Create opportunities to spend time in the store.

The new Nordstrom location offers in-store spa services like blowout bars, facials, massages, waxing, manicures, and more. Offering services like these–and a martini bar and sit-down eateries–keeps customers in the store longer, making them likely to spend more money, according to a Journal of Marketing study.

Look for ways your company can create more in-store experiences that align with your brand, like how Lululemon’s new Mall of America megastore features workout studios, snack bars, and a 6,000-square-foot “experiential area.” Those could involve booking appointments online to try on clothes, providing an in-store café (à la Ikea), or hosting product demonstrations and interactive experiences, like Lush.

2. Create a seamless omni-channel experience and provide multiple ways to get products.

Nordstrom says its online sales jump about 20 percent in a local market when it opens a store there. That, in my opinion, is because of the company’s buy online, pick up in-store options, as well as its offering easy curbside pickup.

Online retailers are opening brick-and-mortar stores because they recognize that customers like to have an option of returning an online purchase in-store. If you’re an e-commerce company that isn’t ready to launch a retail store, consider offering an inventory-free showroom, which could equate to customers spending 60 percent more and buying more expensive items, according to research from the Wharton School and Harvard Business School. Or launch a temporary pop-up shop, like Adore Me’s invite for VIP shoppers.

3. Build smarter, tech-driven experiences.

Customers want a full-service experience from the moment they walk in the door. If you’re a clothing retailer, one way to do that is to create smart fitting rooms. That can be as simple as creating a button customers can push that calls a sales associate, or it can be as advanced as the smart-mirror fitting rooms at Ralph Lauren’s flagship store, which show various sizes and colors available for items. Luxury beauty companies are testing out AR in airport pop-up shops around the globe, enabling customers to play with virtual makeup in trials through virtual mirrors.

By Maria HaggertyCEO, Dotcom Distribution

Source: 3 Ways to Create an Immersive Shopping Experience Your Customers Will Love | Inc.com

2.08M subscribers
✎ In today’s #7Ways video, Evan shares his advice on how to make your e-commerce business wildly successful. Enjoy! 🙂 ★★★ SECRET BONUS VIDEO ★★★ What is the One Word that is most important to Tony Robbins, Gary Vaynerchuk, will.iam, Oprah Winfrey, and Howard Schultz? Find out here: http://www.evancarmichael.com/oneword… ❤ HELP TRANSLATE THIS VIDEO ❤ If you loved this video, help people in other countries enjoy it too by making captions for it. Spread the love and impact. https://www.youtube.com/timedtext_vid… ★ MORE RECOMMENDED VIDEOS FOR YOU ★ If you enjoyed this video, you may enjoy these other videos from Evan Carmichael: • Warren Buffett’s Top 10 Rules For Success – https://youtu.be/iEgu6p_frmE • Rich Dad Poor Dad – Robert Kiyosaki’s Top 10 Rules For Success – https://youtu.be/yVfBdFs4_S8 • Bob Proctor’s Top 10 Rules For Success – https://youtu.be/uLn6lpP8YmA ✎ 7 Ways to Make Your E-COMMERCE Business WILDLY Successful – #7Ways 1) #Believe in the product 2) Make sure there is demand 3) Get distribution 4) Have beautiful pictures 5) Write detailed descriptions 6) Get their emails 7) Get your tech right ♛ BUY MY BOOKS, CHANGE YOUR LIFE ♛ Some used the ideas in these books to build multi-billion-dollar businesses. I’ll give you the simple-yet-powerful formula that they used (and you can) to realize your dreams. Get yours. http://www.evancarmichael.com/oneword/ http://www.evancarmichael.com/top10/ ✉ JOIN MY #BELIEVE NEWSLETTER ✉ This is the best way to have entrepreneur gold delivered to your inbox, and to be inspired, encouraged and supported in your business. Join #BelieveNation and feel the love. http://www.evancarmichael.com/newslet… ⚑ SUBSCRIBE TO MY CHANNEL ⚑ If you want to do great things you need to have a great environment. Create one by subbing and watching daily. http://www.youtube.com/subscription_c… ¿ COMMON QUESTIONS ¿ • What is #BTA?: https://www.youtube.com/watch?v=BsY8b… • How do I get one of Evan’s t-shirts?: http://evancarmichael.com/gear • Why does Evan look like Nicolas Cage?: https://www.youtube.com/watch?v=gZHRn… • Why does Evan make so many videos? https://www.youtube.com/watch?v=NEKxG… • How do I vote for the next Top 10 video Evan should make? https://www.youtube.com/watch?v=0arZb… • How do I vote for the next #7Ways video Evan should make? https://youtu.be/sXgcP79xrNQ ツ CONNECT WITH ME ツ Leave a comment on this video and it’ll get a response. Or you can connect with me on different social platforms too: • Instagram: https://www.instagram.com/evancarmich… • Twitter: https://twitter.com/evancarmichael • Facebook: https://www.facebook.com/EvanCarmicha… • Website: http://www.evancarmichael.com

How to Ask Clients for Feedback

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Growing a successful small business depends on repeat clients, and clients only come back when they are extremely happy with the products or services you’re providing. It should go without saying that your initial focus should be on providing an exemplary product or service. Once you have that solid foundation, it’s time to focus on the second part of generating repeat business — tailoring your offerings to exactly what your clients need and want.

Each one of your existing clients possess a wealth of information that can not only help you solve more of their problems and increase sales, but also give you ideas about what else you can be doing to attract new business. The only way to get this information is to ask your clients direct questions and listen to their answers.

What Questions to Ask Your Clients

There are many types of questions you can ask a client to get his or her feedback on your products, services, customer service, and overall business, but some of the basic questions should include:

  • Why did you choose us as your service provider?
  • What service did we perform for you?
  • How would you rate the service you received? (Provide a rating scale)
  • In what areas did we meet or exceed your expectations?
  • In which areas can we improve?
  • Would you recommend us to others?

Whenever you ask for client feedback, you should make sure you are asking the right questions to produce valuable feedback without asking too many questions and risk not receiving a response at all.

 You may also want to consider offering an incentive for completing the survey — such as a coupon or other discount — especially if you find the response rate leaves something to be desired.

How to Ask the Questions

Aside from hiring an external survey company to poll your clients on your behalf or conducting a formal focus group, which is not financially practical for many small business owners, there are a few ways you can ask your clients for feedback.

Here are some ideas to get you started.

1. Start a Conversation:

Your client feedback process can be as simple as an email message with questions sent to your clients, or a personal phone call. This method is quick and easy, but there are some downfalls. When you take the informal approach to client feedback, you run the risk that the message will be put aside and eventually lost in the shuffle. Plus, if you’re asking in a conversational manner, you are most likely using open-ended questions which can prevent any kind of consistency across all of your client surveys. Lastly, you must manually do something with the data collected in order to have it in any kind of useable form.

2. Create an Online Survey:

If you have a set of standard questions you’d like to pose to many of your clients, you can take the informal format one step further and create a standardized survey. You can create a protected form in a word processing application, a PDF form, or a form that can be submitted through your website (or even a third-party site). This format will obviously take more time to create, but it allows you to have one standard survey you send to all clients.

3. Use a Hard Copy Questionnaire:

Depending on the type of business you have, a hard copy questionnaire that is mailed to your clients may be the best way to go.

Include a self-addressed, stamped envelope to make it easier for clients to return the survey. And make sure you have a system in place for entering the data into Excel or some other software so you can collect, review and run reports on the data.

The key to any client feedback process is not just collecting the data, but gaining insight from it that you can actually use in your business. This customer satisfaction survey example is a great tool that will get you started.

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