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The 10 Most Customer Focused Companies In Asia -Blake Morgan

All over the world customers are king. But it’s especially true in Asia. Customers in Asia are unlike any others in the world. They tend to be more connected to their mobile devices and are eager to spend and connect with brands. Many of the most successful companies are those that are completely focused on … Continue reading The 10 Most Customer Focused Companies In Asia -Blake Morgan

5 Powerful Examples Of Social Media Customer Care – Alina Gorbatch

Social media customer care doesn’t sound like something worth an entire article. After all, social media has been with us for a while. We know that customer care is important, we have business pages on multiple platforms, we reply to messages and direct tweets, solve tickets, and gradually forget how to use a phone. What … Continue reading 5 Powerful Examples Of Social Media Customer Care – Alina Gorbatch

Why Customer Service Is Important To The Success Of Your Business – Salesforce

Great customer support drives an amazing customer experience, especially when your support team moves beyond just reacting to problems and toward anticipating customers' problems. When support agents are empowered to go above-and-beyond with customers, or have a help desk solution that makes it easy for them to upsell or cross-sell relevant services, they can create … Continue reading Why Customer Service Is Important To The Success Of Your Business – Salesforce

VidAgency Ally – Discover How To Find The Best Business Video Marketing For Outsourcing & Turn It Into long-Term Clients

VidAgency Ally is a powerful cloud-based software to find, close, and manage clients combined with the best, proven training on starting and growing a successful freelance or agency businesses from scratch. In this step-by-step training you’ll get proven strategies to land high-paying clients from 100% scratch and scale to a 6 figure agency if you … Continue reading VidAgency Ally – Discover How To Find The Best Business Video Marketing For Outsourcing & Turn It Into long-Term Clients

How to Design a Customer Experience Strategy

According to a report by the customer experience consulting firm Walker, by 2020 customer experience will overtake price and product as the key brand differentiator. While companies understand the importance of customer experience, many don’t know how to make improvements. Preparing for Customer Experience Design Customer research is the first thing you should focus on … Continue reading How to Design a Customer Experience Strategy

How To Turn a Bully Prospect Into a Paying Customer – Steli Efti

Sure, not every sales call is going to go smoothly. But when a prospect turns into a bully, listing off all the reasons your product and company is terrible. It’s hard not to feel discouraged and not know what to do. But there’s a mantra you can use in these situations to regain your confidence … Continue reading How To Turn a Bully Prospect Into a Paying Customer – Steli Efti

7 Things You Should Stay Away While Doing Social Media Marketing

Social media has become a huge platform to socialize and connect with your loved ones. It has also become a great place to market your products to a greater customer base, which enhances the chances of your business. With the ever advancing World Wide Web, digital media trends and rapidly growing social media users, there … Continue reading 7 Things You Should Stay Away While Doing Social Media Marketing

What messaging means for the future of customer care

Have you ever spent time on hold with an airline, a credit card company, or your insurance provider? Of course you have, I bet you’re still humming the tune from that hold music you had to listen to. For years, the frustration of traditional customer service, be it phone or email, have pushed us all… via … Continue reading What messaging means for the future of customer care

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