Empathy Is The Skill Of The Future, Google Says

EMPATHY is now a major skill needed in growing an innovation mindset in an organization as it helps business leaders come up with better solutions, Google LLC’s Chief Innovation Evangelist Frederik G. Pferdt said.

“Empathy is the skill of the future, and practicing empathy every day as a business leader, for example, helps you understand what your employees need and what your immediate team actually needs right now, So, putting yourself into their situation, to really understand how they really think and feel, helps you come up with better solutions for your employees,” Mr. Pferdt said at a virtual forum on Jan. 29.

He noted that innovation is now in great demand due to the pandemic crisis.

“In the past, everyone wanted to innovate. Now, everyone needs to innovate. This pandemic allows everyone to do things differently and has been a key innovation accelerator for companies and individuals who are trying to not only survive the crisis, but finally move forward again,” he said.

Hence, business leaders should help their teams develop an innovation mindset, he said. Aside from practicing empathy, it is important that business leaders are able to reframe challenges into opportunities, Mr. Pferdt noted.

“Reimagine tomorrow, today. How can or should tomorrow be different? What could a better world look like? Mindset matters!” he said. “Small and big experiments lead to learning how the future could work,” he added.

He also said the power of rituals can be used in organizations to build a “sense of belonging and cohesion in times of distance.”“Leaders need to identify values, craft powerful rituals, and foster a future-ready culture that’s prepared for the new normal. After all, you need trust and collaboration to establish a culture of innovation.”

Adobe’s 2021 Digital Trends Report, an annual survey that charts the evolution of marketing, advertising, e-commerce, creative and technology professionals, also identified empathy as the driver of experience.

“Empathy is an under-utilized differentiator that is accessible to all by combining their depth of customer and product knowledge and then demonstrating it at critical stages in the experience,” the report said.

“Understanding how people feel is an essential, but often an overlooked part of the experience. Analyzing and anticipating their reactions at decision points and during moments of friction will make the process work better for both sides,” it explained.

By Arjay L. Balinbin, Senior Reporter

Source: Empathy is the skill of the future, Google says | BusinessWorld

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Technology is radically transforming the world of work. But despite AI’s rapid advancements, robots will never be able to do everything humans can. Saadia Zahidi explains how creativity and empathy will be more important in the future, as jobs grow in professions such as caregiving and teaching. But for workers to keep with change, reskilling, upskilling and retraining is essential. Here’s what you need to know about the skills you’ll need to stay ahead.
The World Economic Forum is the International Organization for Public-Private Cooperation. The Forum engages the foremost political, business, cultural and other leaders of society to shape global, regional and industry agendas. We believe that progress happens by bringing together people from all walks of life who have the drive and the influence to make positive change. World Economic Forum Website ► http://www.weforum.org/ Facebook ► https://www.facebook.com/worldeconomi… YouTube ► https://www.youtube.com/wef Instagram ► https://www.instagram.com/worldeconom… Twitter ► https://twitter.com/wef LinkedIn ► https://www.linkedin.com/company/worl… TikTok ► https://www.tiktok.com/@worldeconomic… Flipboard ► https://flipboard.com/@WEF
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5 Concrete Ways To Build Empathy Into Your Creative Practice

IMAGE: Three women working together on papers on a table

The concept of empathy has become ubiquitous in corporate culture—though some would argue that it’s just a trend. On a societal level, though, we’re dealing with an empathy crisis—and as creatives, the solution’s in our hands.

What is empathy?

Psychologists and empathy specialists Daniel Goleman and Paul Ekman have broken empathy down into not just one definition, but three different types.

Cognitive empathy is understanding what another human being is feeling, and potentially what they are thinking. Having cognitive empathy leads to better communication, negotiation, and motivation.

Emotional empathy is actually feeling what another person feels, whether that is joy or pain. We may feel the same whether we experience the emotion or whether we see someone else experience it. Daniel describes this as emotional contagion, which could be attributed to themirror neuron concept.

Compassionate empathy is both understanding a person’s situation and feeling for them, ultimately resulting in some kind of action.

What empathy isn’t

Empathy isn’t simply a soft skill, a fluffy feel-good term, or a tool for business. Empathy also isn’t about becoming so absorbed in a person or a situation that you let others take advantage of you.

Katherine Bell, former editor of Harvard Business Review, put it eloquently when she described her experience with empathy.

“I’ve learned that empathy isn’t about being nice or tolerant. It’s not about feeling sorry for people or giving them the benefit of the doubt. It’s an act of imagination in which you try to look at the world from the perspective of another person, a human being whose history and point of view are as complex as your own.”

Empathy in action

Empathy is an absolutely critical piece of a productive and functioning relationship. It’s the driving force of my business; I run Make a Mark, an organization bringing together altruistic creators and innovative humanitarian organizations. We hold 12-hour design and development make-a-thons benefitting local nonprofit organizations.

We learned early on that empathy is critical to the make-a-thon process, and we still take care to nurture that element of all the make-a-thons we run. Our projects are successful because of the depth of the relationships, community, and, ultimately, a strong sense of empathy beginning with the organizers.

As part of this, we work with site leaders around the globe to help craft the events. These site leaders are our eyes on the ground, working to build the perfect event for their specific community with our guidance and framework.

These two groups often have no understanding of how the other functions. Makers might talk about wireframes and vector files and hosting, while nonprofit leaders might talk about line items or tax codes or grant monitoring.

Our role is to facilitate successful brainstorming and build mutual respect—through empathy. While being empathetic leads to a more understanding, caring, and actionable society, it also leads to better results. Success comes from understanding who we work with—and for.

That is why in 12 hours, maker teams can craft something that would normally take months to create. They dig in so deeply with such open hearts and minds that the result is also always magical—often leaving nonprofits and makers in tears.

Create a better workflow

Understanding your coworkers is a key function of empathy in the workplace. In the US, we spend roughly 1/3 of our adult life at work—meaning we spend more of our waking hours with our coworkers than our family members.

While this is a trend that I certainly hope changes, with more remote companies like InVision and the opportunity to start our own initiatives, this means that finding ways to collaborate effectively and positively with our coworkers is key to our success and our happiness.

Being able to deeply relate to your clients is an essential element of empathy. In our relationships with nonprofits, we understand that their working lives are very different than our lives, or the lives of a designer in New York or developer in San Francisco; nonprofit employees often spend their days underpaid, under-resourced, and scrutinized by grant monitors, all while attempting to serve their populations.

While we are the experts on design and development for these organizations, these individuals are also experts in their fields—and we have a lot that we can learn from them. In 2016, at our second make-a-thon in Virginia, we were meeting with an organization providing temporary housing to the homeless during the cold winter months.

They applied for the make-a-thon needing a new website, and when we met with them and their maker team we were prepared to craft a sleek, feature-rich website. It became clear, however, after a few minutes of talking to their representative, that the real need was getting the information about the shelter to those experiencing homelessness—most of whom don’t have computers. But they do have smartphones.

We immediately scrapped the idea of a stylish and robust website and decided to focus on something hyper-simple and incredibly mobile-friendly. If we hadn’t paused to understand what the person experiencing homelessness was feeling and thinking (cognitive empathy), felt the struggle of that individual to find a place to stay (emotional empathy), and re-thought our whole approach to creating their website (compassionate empathy), then we wouldn’t have brought a useful, relevant solution for the nonprofit and their population in dire need.

Building empathy

So how do we actively build empathy? Is there any way to actually increase our empathy, especially in our work? Absolutely!

Ask questions

Too often we assume that we know the answer to questions from past experiences; that we know what a person is like and how they will act. Alternatively, we may view someone as so different from us that there is no way that we could collaborate or reach a common ground.

By asking questions, we challenge existing notions and increase our cognitive empathy. A few examples: How does this situation make you feel? What is the outcome you are hoping for? Can you explain your perspective to help me understand?

Of course, it isn’t just about the question that you ask; it’s also about the way that you ask it. Make sure that you approach the other calmly and openly so they don’t feel attacked or criticized. Asking questions is easy, but listening can be hard—because we regularly listen for the answers we want to hear.

Listening requires both your eyes and your ears. You can learn a lot from someone’s body language. Are they tense? Why are they tense? Is it because this topic is uncomfortable to them? If so, why? This leads to additional questions.

By listening, asking questions, and listening some more, we’re able to extend our cognitive empathy.

Consider outside factors (and leave your ego at the door)

Listening with both senses gives us insight into who people are—and why they are that way.

Maybe a coworker walks into the office in the morning and ignores your hello. This doesn’t mean that you are the cause of their frustration, even if you are the recipient of it.

I recall a time in a past job that a coworker that I worked closely with was consistently sending terse emails to me about materials that she was waiting for. These emails came frequently and often for no reason, straining our relationship. I dismissed this coworker as hostile and limited interactions with her, leading to poor collaborations and sub-par results.

I eventually spoke to another coworker about the situation and was informed that she was working to maintain her composure while her father was struggling with a chronic illness.

This opened my eyes to the vast situations that we all experience and improved my emotional empathy. I asked myself how I would maintain my positive attitude and interactions with coworkers while someone I loved deeply was struggling physically? How would I want my coworkers to treat me?

Allow time for reflection

Reflection is something that I personally value immensely. Anytime I am part of a meeting that I am not leading myself, I am radio silent. Ok, maybe not radio silent, but I like to listen and take in the information, digest it and return with my perspective.

Not everyone works like this, and not everyone should; if they did, meetings would be a bunch of people sitting around a table staring at each other. This reflection period, however, has its place—and certainly a role in building empathy.

We take in a lot of information every day, navigating complicated personal and professional relationships with coworkers and clients. With all that thinking, we need to spend some time reflecting—to better understand, navigate, and nurture those relationships.

Take action

With some thoughtfulness and a lot of care, empathy can be yours. This doesn’t mean you need to do something right at this moment, but keep in mind the outside forces, the internal struggles, and the predispositions of those you’re working with. Ask questions, listen, and reflect. Then, do what you believe is right—for your company, for your work, for others and for yourself.

Want to learn more about empathy?

Sarah Obenauer

 

By: Sarah Obenauer

Sarah Obenauer is the Founder & Director of Make a Mark, an organization created to provide resources and foster an environment where community organizations and visual communicators can engage with one another to better our world.Make a Mark’s flagship event is a 12-hour design and development marathon benefiting humanitarian causes.

Source: 5 concrete ways to build empathy into your creative practice | Inside Design Blog

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Empathy is a cornerstone for successful relationships, but it is a quality that has to be intentional. Most people like to feel understood, but the mark of maturity is in knowing how to demonstrate understanding. In the end, the understanding you wish to receive becomes more likely. Dr. Les Carter shares a story, then 9 essential adjustments that will help you become a more empathetic person.
Dr. Les Carter is a best selling author and therapist who lives in Dallas, TX. Over the past 39 years he has conducted 60,000 counseling sessions and many workshops and seminars. Books by Dr. Carter: https://store.bookbaby.com/book/When-… https://www.amazon.com/When-Pleasing-… https://www.amazon.com/Anger-Trap-You… https://www.amazon.com/Enough-About-Y… While Dr. Carter does not conduct online counseling, he has vetted a group who can assist you: https://betterhelp.com/drcarter (sponsored) Dr. Carter’s online workshops on narcissism, anger management, and overcoming infidelity: http://drlescarter.com/video-workshops/
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What The Vaccine Won’t Solve

While the start of vaccine rollouts offer hope that the worst of the pandemic may be over, its devastating financial impact for many will be felt for a long time to come. In research spanning 18 countries from the Deloitte Consumer Industry Center, we find evidence of continued household financial distress.[i] One in five consumers are spending more than they take in as income. During the course of the pandemic, they are twice as likely to have had their financial situation change for the worse and to indicate that they have cut back on staples like groceries and household goods. 

That can lead to tough choices like dipping into savings, increasing the use of debt or prioritizing which upcoming payments will be missed. Even larger numbers of consumers are worried about this becoming their fate.  Forty percent of all consumers in our study are worried about the amount of their savings and credit card balances.

Since the 2008 Great Recession the divide between more affluent consumers and lower income consumers has grown.[i] Just as the pandemic accelerated the adoption of contactless commerce, video conferencing and home gyms, it also accelerated this bifurcation. The pandemic has created one world among high income people who can work at home and make discretionary purchases, and a second world of people who are more likely to be unemployed and/or more limited in their buying ability. While the pandemic has inconvenienced more affluent consumers, others have experienced a severe economic crisis that is likely to extend for some time.

Economists talk about the “K-shaped” recovery—to describe how different segments have experienced, and will continue to experience, the effects of the pandemic.[ii]Our research shows that the K-shaped recession and recovery are features of many economies and a direct outcome of the pandemic’s acceleration of a long-term change in the labor force.

Globally, the chances of being unemployed were about six times higher among low income workers compared to high earners though that varies by country.  The ratio is higher in the United States (nine times as likely). While in Germany, low-income workers were only four times as likely to be unemployed. The difference is likely the result of Germany’s Kurzarbiet scheme to keep workers attached to their employers (so they aren’t officially unemployed) compared to the U.S. use of unemployment insurance. Similar schemes are set-up in all Western European countries.

With the pandemic, unemployment was, in many cases, spurred on by an inability to work from home. Consistent with World Bank research that finds that “jobs more amenable to WFH are more prevalent among workers with high levels of education, in salaried employment, and among younger workers,”[iii] high income workers in our tracker are almost twice as likely to be working at home as low income workers.[iv] 

Spending Bifurcation

Spending bifurcation is also very clear. We track spending intent on 15 categories of goods and services ranging from groceries to travel. Some of these, like housing and medicines, are essential, or non-discretionary from the point of view of the consumer. Others, like entertainment and electronics, can be more easily postponed or managed without. This is discretionary spending.

Globally, since early May, the difference in discretionary spending intent has widened. At that time, approximately 40% more high-income than low-income households planned to spend more on discretionary goods. By the beginning of January, about twice as many high-income households reported such plans.

Not only are high income households now even more willing to open their wallets for “nice to have” items, they are also a third more willing to pay for the contactless commerce and other forms of convenience accelerated by the pandemic. This differs quite a bit by country.  Germany and the Netherlands lead the way by being three to four times more likely to pay for convenience respectively. And despite the importance of convenience during the pandemic, lower income households are less willing (or able) to pay for it.

How should businesses respond? 

For the past few years, we have advised Retail and other consumer companies to prepare for a corresponding bifurcation between price-based value and value delivered through differentiated product or services.[i] Indeed, priced-based mass merchants and luxury brands fared well while others struggled during the pandemic. Possibly more than ever, companies should urgently refine their focus.

Specifically, they should:

  • Deepen empathy for consumers and employees. Wall Street and Main Street have experienced the pandemic differently. Don’t be fooled by rising indices. Reconnect with and evaluate your investments in your customers and employees to better understand their experiences and needs.
  • Make trust a guiding principle. Trust in institutions overall is in decline, but it is critical to success. Eighty-five percent of customers choose trusted brands over others, compared with only 60% who select brands they don’t trust.[v] Trust has clear impact on financial performance.[vi] Investing in and continuously building mutual trust with consumers can help ensure they come along with you on the journey, even when inevitable shocks occur.  
  • Become more granular in your consumer observations. The standard, historical data relied on pre-pandemic may not capture new consumer realities. Decisions made based on old data models can easily go wrong. While continuing to rely on judgment and instinct, leaders should also get creative in seeking new forms of outside-in real-time consumer, marketplace, competitive, and economic data to inform decisions.
  • Become more precise in your value propositions. Adjust how you segment consumers, prioritize channels, establish product portfolios, position your brands, and deploy service models in ways designed to address your chosen strategy and explicitly avoids getting caught in the shrinking middle. 
  • Be agile with your channels. The shift to digital was already happening, but COVID accelerated consumer adoption. Companies that invested heavily in their digital commerce, services, and offerings pre-pandemic (e.g., mass merchants) shifted faster between channels and fared better than those that did not. Recently, half of consumer company executives said they will be increasingly reliant on online and omnichannel strategies.[vii]

Other contributors to this piece: Steve Rogers, executive director, Deloitte Insights Consumer Industry, Deloitte LLP and Danny Bachman, US Economic Forecaster, Deloitte

[i] The Great Retail Bifurcation, Deloitte Insights

[ii] See Eric Morath, Theo Francis, and Justin, “The covid recovery carves deep divide between haves and have-nots,” Wall Street Journal, October 5 2020.

[iii] Maho Hatayma, Mariana Viollaz and Hernan Winkler, “Who can really work from home,” World Bank blogs, May 28, 2020.

[iv] Deloitte Global State of the Consumer Tracker[i] The Great Retail Bifurcation, Deloitte Insights and “The consumer products bifurcation,” Deloitte Insights

[v] Deloitte Consulting LLP, Deloitte HX TrustIDTM survey, May 2020.

[vi] Stephen M. R. Covey and Donald R. Conant, “The connection between employee trust and financial performance,” Harvard Business Review, July 18, 2018.

[vii] Deloitte 2021 Consumer Products Outlook

Leon Pieters

Leon Pieters is the Consumer Industry leader for Deloitte Global, where he is responsible for overseeing globally four consumer sectors: Automotive; Consumer Products; Retail, Wholesale & Distribution (RWD); and Transportation, Hospitality & Services (THS). Leon is charged with setting the overall strategic direction and go-to-market strategy for the practice.

Anthony Waelter

Anthony Waelter

Anthony is a partner in Risk & Financial Advisory within Deloitte & Touche LLP. He currently serves as both the US Consumer Industry Leader and Advisory Consumer Industry Leader. Previously, he led Advisory’s Finance Transformation practice and is a former member of Deloitte’s cross-business Finance Transformation leadership team. With nearly 30 years providing finance transformation services to multinational clients in the consumer products, manufacturing, transportation, retail and distribution sectors, he focuses on assisting clients with transformational projects involving the development and/or evaluation of finance operations and programs designed to improve financial integrity, compliance and operational effectiveness and efficiency.

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Yahoo Finance

Dr. Cedric Dark, Assistant Professor at Baylor College of Medicine & Board Member with Doctors for America joins Yahoo Finance’s Kristin Myers to break down the latest coronavirus developments as the U.K. authorizes emergency use of the Pfizer, BioNTech vaccine. For 2020 election results please visit: Election results: https://www.yahoo.com/elections Subscribe to Yahoo Finance: https://yhoo.it/2fGu5Bb

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5 Remote Friendly Teaching Strategies to Deepen Empathy

During Universal Human Rights Month this December and every month, optimizing classroom activities to foster learning and caring about global human rights is a crucial task of modern educators. For all of the vital information that is available about histories of struggles for human rights and coverage of ongoing struggles, teaching this material demands parallel attention to deepening our capacities for empathy and perspective taking. Based on a bedrock of social-emotional learning (SEL) methodology, Facing History offers these 5 remote-friendly teaching strategies to aid thoughtful teaching in remote and mixed learning environments:

Contracting for Remote Learning
Contracting is the process of openly discussing with students how classroom members will engage with each other and with the learning experience, and it is an important strategy for making the classroom a reflective and respectful community. Since remote learning deeply affects the progression of classroom communication, it is important to update your class contract so it accounts for any new logistical circumstances so students can feel engaged, valued, respected, and heard.

Bio-poem: Connecting Identity and Poetry
“Who am I?” is a question on the minds of many adolescents. This activity helps students clarify important elements of their identities by writing a poem about themselves or about a historical or literary figure. By providing a structure for students to think more critically about an individual’s traits, experiences, and character, bio-poems allow students to build peer relationships and foster a cohesive classroom community.

Reflection upon the complexity of one’s own identity is also crucial for building an empathic bridge to the inner worlds and social lives of others.
[NOTE: We invite you to make logistical tweaks to ensure alignment with your current teaching situation.]

Text-to-Text, Text-to-Self, Text-to-World
Reading comes alive when we recognize how the ideas in a text connect to our experiences and beliefs, events happening in the larger world, our understanding of history, and our knowledge of other texts. This strategy helps students develop the habit of making these connections as they read. When students are given a purpose for their reading, they are able to better comprehend and make meaning of the ideas in the text.

Promoting processing on these multiple levels also trains students to carry this mode of analysis beyond the classroom and apply it in situations where they have the potential to make a difference.
[NOTE: We invite you to make logistical tweaks to ensure alignment with your current teaching situation.]

Graffiti Boards
Virtual Graffiti Boards are a shared writing space (such as Google Docs, Google Jamboard, Padlet, Flipgrid, or VoiceThread) where students can write comments or questions during a synchronous session or during a defined asynchronous time. The purpose of this strategy is to help students “hear” each other’s ideas. Virtual Graffiti Boards create a record of students’ ideas and questions that can be referred to at a later point, and give students space and time to process emotional material.

Students’ responses can give you insight into what they are thinking and feeling about a topic and provide a springboard for both synchronous and asynchronous discussions. Further, this strategy allows students to practice taking in the perspectives of others and trying on others’ experiences in a manner that also provides them with space to process material that may be challenging.

Journals in Remote Learning
Journals play a key role in a Facing History classroom, whether the learning is in person or remote. Many students find that writing or drawing in a journal helps them process ideas, formulate questions, retain information, and synthesize their perspectives and experiences with those of classmates.

Journals make learning visible by providing a safe, accessible space for students to share thoughts, feelings, and uncertainties.

They also help nurture classroom community and offer a way for you to build relationships with your students through reading and commenting on their journals. And frequent journal writing helps students become more fluent in expressing their ideas in writing or speaking.

Facing History and Ourselves invites educators to use our resource collection for remote and hybrid learning, Taking School Online with a Student-Centered Approach.

Topics: Online Learning, Empathy

By Kaitlin Smith
Kaitlin Smith is a Marketing and Communications Writer for Facing History and Ourselves. At Facing History and Ourselves, we value conversation—in classrooms, in our professional development for educators, and online. When you comment on Facing Today, you’re engaging with our worldwide community of learners, so please take care that your contributions are constructive, civil, and advance the conversation.

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Kafoople Land

WATCH NEXT ▶ https://youtu.be/-mzXW_uBU1w *Hey Hey!* Do you need some remote, distance, online learning hacks to incorporate into your teaching? These tips and strategies for remote teaching will enhance your work-life balance as a teacher and (hopefully) keep you sane during this time. Let me know in the comments if you have any other distance learning/teaching tips that may help other teachers; especially if you are further along in the remote teaching journey than I am! #distancelearning#remotelearning#remoteteaching *SIGN UP* for regular updates HERE https://mailchi.mp/4b53faf5e751/kafoo… *SUBSCRIBE HERE* https://goo.gl/njMj9G Please consider subscribing as I am keen to hit 2000 subscribers this year. 🙂 I’m currently at 1789 at the time of this upload…) *GET* your 2020 Digital Teacher Planner HERE https://gum.co/KHetUa *WATCH* SIMILAR VIDEOS HERE Remote Teaching playlist: https://www.youtube.com/playlist?list… Teach From Home Teacher Tag https://youtu.be/sW9TF7v8l1E Classroom Management Tips https://youtu.be/X3TJjNXVcWI 5 Mistakes New Teachers Make https://youtu.be/qygFew2gjZ0 Google Classroom for Beginners https://youtu.be/fRlmgO4FVa0 Remote Teaching in Australia https://youtu.be/-mzXW_uBU1w *CURRENT FAVES* These are the YouTube channels that I am currently watching (and LOVING!) … Janice Wan Vlogs https://www.youtube.com/channel/UCvEp… Chronicles of Teacher Tay https://www.youtube.com/channel/UC0He… The Michelaks https://www.youtube.com/user/alittleb… Sarah’s Day https://www.youtube.com/user/sarahsda… *GET* your 2020 Digital Teacher Planner HERE https://gum.co/KHetUa Here at Kafoople Land my passion is for you to be able to: 🌸TEACH WELL 🌸LIVE WELL and 🌸BE WELL

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