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Empathy and Emotional Intelligence at Work | GGSC | Empathy Magazine

One of the key insights from the science of happiness is that our own personal happiness depends heavily on our relationships with others. By tuning into the needs of other people, we actually enhance our own emotional well-being. The same is true within organizations: those that foster trusting, cooperative relationships are more likely to have a more satisfied, engaged—and more productive and innovative—workforce, with greater employee loyalty and retention.

Source: Empathy and Emotional Intelligence at Work | GGSC | Empathy Magazine

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Enterprises, Emotion & the Rise of The ‘Empathy Economy – Mike Elgan

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Big business is getting emotional.

User interfaces and other aspects of enterprise computing are being increasingly designed to detect the emotional states or moods of users, and also to simulate emotion when they communicate back to the users.

A Gartner report published in January said that within four years, your devices will “know more about your emotional state than your own family.”

Deep learning has advanced emotion detection from basic emotions such as happiness, surprise, anger, sadness, fear and disgust to more than 20 more subtle emotions that include awe, happy surprise and hate.

Source: https://www.computerworld.com/article/3287092/artificial-intelligence/enterprises-emotion-and-the-rise-of-the-empathy-economy.html

 

 

 

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