Empathy Is The Skill Of The Future, Google Says

EMPATHY is now a major skill needed in growing an innovation mindset in an organization as it helps business leaders come up with better solutions, Google LLC’s Chief Innovation Evangelist Frederik G. Pferdt said.

“Empathy is the skill of the future, and practicing empathy every day as a business leader, for example, helps you understand what your employees need and what your immediate team actually needs right now, So, putting yourself into their situation, to really understand how they really think and feel, helps you come up with better solutions for your employees,” Mr. Pferdt said at a virtual forum on Jan. 29.

He noted that innovation is now in great demand due to the pandemic crisis.

“In the past, everyone wanted to innovate. Now, everyone needs to innovate. This pandemic allows everyone to do things differently and has been a key innovation accelerator for companies and individuals who are trying to not only survive the crisis, but finally move forward again,” he said.

Hence, business leaders should help their teams develop an innovation mindset, he said. Aside from practicing empathy, it is important that business leaders are able to reframe challenges into opportunities, Mr. Pferdt noted.

“Reimagine tomorrow, today. How can or should tomorrow be different? What could a better world look like? Mindset matters!” he said. “Small and big experiments lead to learning how the future could work,” he added.

He also said the power of rituals can be used in organizations to build a “sense of belonging and cohesion in times of distance.”“Leaders need to identify values, craft powerful rituals, and foster a future-ready culture that’s prepared for the new normal. After all, you need trust and collaboration to establish a culture of innovation.”

Adobe’s 2021 Digital Trends Report, an annual survey that charts the evolution of marketing, advertising, e-commerce, creative and technology professionals, also identified empathy as the driver of experience.

“Empathy is an under-utilized differentiator that is accessible to all by combining their depth of customer and product knowledge and then demonstrating it at critical stages in the experience,” the report said.

“Understanding how people feel is an essential, but often an overlooked part of the experience. Analyzing and anticipating their reactions at decision points and during moments of friction will make the process work better for both sides,” it explained.

By Arjay L. Balinbin, Senior Reporter

Source: Empathy is the skill of the future, Google says | BusinessWorld

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Technology is radically transforming the world of work. But despite AI’s rapid advancements, robots will never be able to do everything humans can. Saadia Zahidi explains how creativity and empathy will be more important in the future, as jobs grow in professions such as caregiving and teaching. But for workers to keep with change, reskilling, upskilling and retraining is essential. Here’s what you need to know about the skills you’ll need to stay ahead.
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World Music Awards – BTS Trend Atop Twitter Worldwide With #StopAsianHate & #StopAAPIHate After Sharing A Statement Condemning The Recent Wave Of Anti-Asian Violence And Hate In The U.S On Their Social Media Accounts!!����➕���� �������������� #BTS 방탄소년단 are trending atop Twitter Worldwide with #StopAsianHate & #StopAAPIHata after posting a statement on Monday night on their social media accounts, condemning the recent wave of anti-Asian violence and hate in the U.S. The statement began with BTS offering their “deepest condolences to those who have lost their loved ones” during the March 16 shootings outside Atlanta, in which a gunman shot dead 6 Asian women after storming 3 Asian massage parlors! The statement highlighted moments when BTS themselves “faced discrimination as Asians”. The band endured “expletives without reason and were made fun of “the way we look” and being “asked why Asians spoke in English.” The statement says the band’s “own experiences are inconsequential” compared to therecent events but that the racism was “enough to make us feel powerless and chip away our self-esteem.” The band stressed that “what is happening right now cannot be dissociated from our identity as Asians,” and that they took their time to consider carefully how they would use their voice to speak up on the issue. In a call to action, BTS ends the statement by affirming that “we stand against racial discrimination. We condemn violence. You, I and we all have the right to be respected.” #StopAsianHate#StopAAPIHate pic.twitter.com/mOmttkOpOt — 방탄소년단 (@BTS_twt) March 30, 2021 See full statement below: “We send our deepest condolences to those who have lost their loved ones. We feel grief and anger. We recall moments when we faced discrimination as Asians. We have endured expletives without reason and were mocked for the way we look. We were even asked why Asians spoke in English. We cannot put into words the pain of becoming the subject of hatred and violence for such a reason. Our own experiences are inconsequential compared to the events that have occurred over the past few weeks. But these experiences were enough to make us feel powerless and chip away our self-esteem. What is happening right now cannot be dissociated from our identity as Asians. It required considerable time for us to discuss this carefully and we contemplated deeply on how we should voice our message. But what our voice must convey is clear. We stand against racial discrimination. We condemn violence. You, I and we all have the right to be respected. We will stand together.” | Facebook
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Empathy & Perspective Taking: How Social Skills Are Built

Understanding what other people want, how they feel, and how they see the world is becoming increasingly important in our complex, globalized society. Social skills enable us to make friends and create a network of people who support us. But not everyone finds it easy to interact with other people. One of the main reasons is that two of the most important social skills — empathy, i.e. being able to empathize with the other person’s emotions, and the ability to take a perspective, i.e. being able to gain an information by adopting another person’s point of view — are developed to different degrees.

Researchers have long been trying to find out what helps one to understand others. The more you know about these two social skills, the better you can help people to form social relationships. However, it still not exactly clear what empathy and perspective taking are (the latter is also known as “theory of mind”).

Being able to read a person’s emotions through their eyes, understand a funny story, or interpret the action of another person — in everyday life there are always social situations that require these two important abilities. However, they each require a combination of different individual subordinate skills. If it is necessary to interpret looks and facial expressions in one situation, in another it may be necessary to think along with the cultural background of the narrator or to know his or her current needs.

To date, countless studies have been conducted that examine empathy and perspective taking as a whole. However, it has not yet been clarified what constitutes the core of both competencies and where in the brain their bases lie. Philipp Kanske, former MPI CBS research group leader and currently professor at the TU Dresden, together with Matthias Schurz from the Donders Institute in Nijmegen, Netherlands, and an international team of researchers, have now developed a comprehensive explanatory model.

“Both of these abilities are processed in the brain by a ‘main network’ specialised in empathy or changing perspective, which is activated in every social situation. But, depending on the situation, it also involves additional networks,” Kanske explains, referring to the results of the study, which has just been published in the journal Psychological Bulletin. If we read the thoughts and feelings of others, for example, from their eyes, other additional regions are involved than if we deduce them from their actions or from a narrative. “The brain is thus able to react very flexibly to individual requirements.”

For empathy, a main network that can recognise acutely significant situations, for example, by processing fear, works together with additional specialised regions, for example, for face or speech recognition. When changing perspective, in turn, the regions that are also used for remembering the past or fantasising about the future, i.e., for thoughts that deal with things that cannot be observed at the moment, are active as the core network. Here too, additional brain regions are switched on in each concrete situation.

Through their analyses, the researchers have also found out that particularly complex social problems require a combination of empathy and a change of perspective. People who are particularly competent socially seem to view the other person in both ways — on the basis of feelings and on the basis of thoughts. In their judgement, they then find the right balance between the two.

“Our analysis also shows, however, that a lack of one of the two social skills can also mean that not this skill as a whole is limited. It may be that only a certain factor is affected, such as understanding facial expressions or speech melody,” adds Kanske. A single test is therefore not sufficient to certify a person’s lack of social skills. Rather, there must be a series of tests to actually assess them as having little empathy, or as being unable to take the other person’s point of view.

The scientists have investigated these relationships by means of a large-scale meta-analysis. They identified, on the one hand, commonalities in the MRI pattern of the 188 individual studies examined when the participants used empathy or perspective taking. This allowed the localisation of the core regions in the brain for each of the two social skills. However, results also indicated how the MRI patterns differed depending on the specific task and, therefore, which additional brain regions were used.


Story Source:

Materials provided by Max Planck Institute for Human Cognitive and Brain Sciences. Note: Content may be edited for style and length.


Journal Reference:

  1. Matthias Schurz, Joaquim Radua, Matthias G. Tholen, Lara Maliske, Daniel S. Margulies, Rogier B. Mars, Jerome Sallet, Philipp Kanske. Toward a hierarchical model of social cognition: A neuroimaging meta-analysis and integrative review of empathy and theory of mind.. Psychological Bulletin, 2020; DOI: 10.1037/bul0000303

Cite This Page:

Max Planck Institute for Human Cognitive and Brain Sciences. “Empathy and perspective taking: How social skills are built.” ScienceDaily. ScienceDaily, 10 November 2020. <www.sciencedaily.com/releases/2020/11/201110090427.htm>.

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11 Secrets Of Irresistible People

Image result for Irresistible People

Some people, regardless of what they lack—money, looks, or social connections—always radiate with energy and confidence. Even the most skeptical individuals find themselves enamored with these charming personalities.

These people are the life of every party. They’re the ones you turn to for help, advice, and companionship.

You just can’t get enough of them, and they leave you asking yourself, “What do they have that I don’t? What makes them so irresistible?”

The difference? Their sense of self-worth comes from within.

Irresistible people aren’t constantly searching for validation, because they’re confident enough to find it in themselves. There are certain habits they pursue every day to maintain this healthy perspective.

Since being irresistible isn’t the result of dumb luck, it’s time to study the habits of irresistible people so that you can use them to your benefit.

Get ready to say “hello” to a new, more irresistible you.

1. They Treat Everyone With Respect

Whether interacting with their biggest client or a server taking their drink order, irresistible people are unfailingly polite and respectful. They understand that—no matter how nice they are to the person they’re having lunch with—it’s all for naught if that person witnesses them behaving badly toward someone else. Irresistible people treat everyone with respect because they believe they’re no better than anyone else.

2. They Follow The Platinum Rule

The Golden Rule—treat others as you want to be treated—has a fatal flaw: it assumes that all people want to be treated the same way. It ignores that people are motivated by vastly different things. One person loves public recognition, while another loathes being the center of attention.

The Platinum Rule—treat others as they want to be treated—corrects that flaw. Irresistible people are great at reading other people, and they adjust their behavior and style to make others feel comfortable.

3. They Ditch The Small Talk

There’s no surer way to prevent an emotional connection from forming during a conversation than by sticking to small talk. When you robotically approach people with small talk this puts their brains on autopilot and prevents them from having any real affinity for you. Irresistible people create connection and find depth even in short, every day conversations. Their genuine interest in other people makes it easy for them to ask good questions and relate what they’re told to other important facets of the speaker’s life.

4. They Focus On People More Than Anything Else

Irresistible people possess an authentic interest in those around them. As a result, they don’t spend much time thinking about themselves. They don’t obsess over how well they’re liked, because they’re too busy focusing on the people they’re with. It’s what makes their irresistibility seem so effortless.

To put this habit to work for you, try putting down the smart phone and focusing on the people you’re with. Focus on what they’re saying, not what your response will be, or how what they’re saying will affect you. When people tell you something about themselves, follow up with open-ended questions to draw them out even more.

5. They Don’t Try Too Hard

Irresistible people don’t dominate the conversation with stories about how smart and successful they are. It’s not that they’re resisting the urge to brag. The thought doesn’t even occur to them because they know how unlikeable people are who try too hard to get others to like them.

6. They Recognize The Difference Between Fact And Opinion

Irresistible people handle controversial topics and touchy subjects with grace and poise. They don’t shrink from sharing their opinions, but they make it clear that they’re opinions, not facts. Whether discussing global warming, politics, vaccine schedules, or GMO foods, irresistible people recognize that many people who are just as intelligent as they are see things differently.

7. They Are Authentic

Irresistible people are who they are. Nobody has to burn up energy or brainpower trying to guess their agenda or predict what they’ll do next. They do this because they know that no one likes a fake.

People gravitate toward authentic individuals because they know they can trust them. It’s easy to resist someone when you don’t know who they really are and how they really feel.

8. They Have Integrity

People with high integrity are irresistible because they walk their talk, plain and simple. Integrity is a simple concept but a difficult thing to practice. To demonstrate integrity every day, irresistible people follow through, they avoid talking bad about other people, and they do the right thing, even when it hurts.

9. They Smile

People naturally (and unconsciously) mirror the body language of the person they’re talking to. If you want people to find you irresistible, smile at them during conversations and they will unconsciously return the favor and feel good as a result.

10. They Make An Effort To Look Their Best (Just Not Too Much Of An Effort)

There’s a massive difference between being presentable and being vain. Irresistible people understand that making an effort to look your best is comparable to cleaning your house before company comes—it’s a sign of respect for others. But once they’ve made themselves presentable, they stop thinking about it.

11. They Find Reasons To Love Life

Irresistible people are positive and passionate. They’re never bored, because they see life as an amazing adventure and approach it with a joy that other people want to be a part of.

It’s not that irresistible people don’t have problems—even big ones—but they approach problems as temporary obstacles, not inescapable fate. When things go wrong, they remind themselves that a bad day is just one day, and they keep hope that tomorrow or next week or next month will be better.

Bringing It All Together

Irresistible people did not have fairy godmothers hovering over their cribs. They’ve simply perfected certain appealing qualities and habits that anyone can adopt as their own.

They think about other people more than they think about themselves, and they make other people feel liked, respected, understood, and seen. Just remember: the more you focus on others, the more irresistible you’ll be.

What other qualities make people irresistible? Please share your thoughts in the comments section below as I learn just as much from you as you do from me.

Travis co-wrote the bestselling book Emotional Intelligence 2.0 and co-founded TalentSmart.

I am the author of the best-selling book Emotional Intelligence 2.0 and the cofounder of TalentSmart, a consultancy that serves more than 75% of Fortune 500 companies an…

Source: 11 Secrets Of Irresistible People

Empathy and Emotional Intelligence at Work | GGSC | Empathy Magazine

One of the key insights from the science of happiness is that our own personal happiness depends heavily on our relationships with others. By tuning into the needs of other people, we actually enhance our own emotional well-being. The same is true within organizations: those that foster trusting, cooperative relationships are more likely to have a more satisfied, engaged—and more productive and innovative—workforce, with greater employee loyalty and retention.

Source: Empathy and Emotional Intelligence at Work | GGSC | Empathy Magazine

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