How To Manage Teams Effectively

[Source image: Eugene Mymrin/Getty Images]

For centuries, managers have been befuddled by team dynamics, particularly why some team members hit it off in a heartbeat while others simply don’t. Moving from anecdotes to data-based best practices took humankind all the way until 2012, when Google embarked on a two-year journey to find an answer to what drives effective teaming once and for all.

What they found laid the foundations for modern corporate team building as we know it today.  The results of Project Aristotle, as Google called the study, are simple: After hundreds of interviews and two years of data-crunching, the study found that the best performing teams share five particular features in common, namely psychological safety, dependability, structure and clarity, meaning, and impact.

All of this sounds self-evident today, which is partially testament to how far and wide the findings have trickled down through MBA courses and leadership self-help books over the past decade. Some of Google’s findings were markedly more counterintuitive, including why consensus-driven decision making, co-location, individual performance, and extroversion seem to have little to no impact on their effectiveness.

Even though Project Aristotle wrapped up long before anyone had heard of the metaverse or quiet quitting, the study is well worth any manager’s time today. First, given everything we know of millennials and Gen Z, it’s clear that many of the five tenets that are driving performance have become only more important over time, particularly psychological safety, meaning, and impact.

It is equally clear that our workplaces have adopted practices that are failing employees miserably by over-managing for structure and clarity to the detriment of all other drivers of teaming success. Not knowing where employees are and what they are doing presents real discomfort. In response, many managers have doubled down on clarifying roles and processes in a way that would make Frederic Taylor look like a slouch.

Daily check-ins and check-outs, software assisted monitoring, and hourly production breakdowns have become increasingly prevalent ways for managers to regain a resemblance of control over their minions who might or might not be logging in from Aruba at any given moment.

At the same time, managers across disciplines have adopted Agile ways of working in hopes of replicating the successes the process has brought to the field of IT development in particular. There is much good to be said about Agile for good reason, but when applied with the wrong intentions, it can quickly turn into micromanaging on steroids.

The first casualty of over-compartmentalization and overmanagement of work is the ability of employees to self-actualize and find meaning and impact in their work.Omnipresent monitoring and hourly timesheets also wreak havoc on dependability, making it a matter of rote compliance instead of a carefully cultivated sense of trust and accountability.

Now to the good news: Hybrid, and full-remote workforces are absolutely compatible with effective teaming. Here are two ways to help you push the pendulum back toward a more balanced approach across the five drivers in case you find yourself having gone too deep on structure and clarity.

Trust

The first step is bringing trust back to the equation.The world didn’t collapse even though everyone worked from home, and your team will be just fine even if you don’t know exactly how many minutes your staff worked on any given task or how many keystrokes they produce per minute.

In fact, they’ll be far better for it. Leaning in on the flexibility and adaptability of modern ways of working will foster psychological safety and promote engagement and ownership in ways that will have far greater dividends than monitoring and oversight ever could.

People are fundamentally reciprocal, and the best way of building trust is to exhibit trust. One particularly effective method is for managers to focus on setting goals and milestones and giving the team the autonomy to seek out the best way to accomplish them. Tolerating failures and the occasional missteps is critical for making the autonomy feel real, and it goes a long way in making employees feel safe to explore their roles.

Another equally powerful method is to transform stands-ups and check-ins from reporting to supporting events. Recasting regularly scheduled meetings as opportunities for helping team members overcome blockers instead of simply checking on progress made is by far one of the most powerful moves a manager can do to breed trust and self-actualization.

Co-location is another practice that is ripe for transformation. Biting the bullet and going fully flexible might feel risky, but there is no reason to believe that any arbitrary pre-established mix of in-office and at-home days works better than allowing teams to find the norms that work best for them.

Trusting your teams to work effectively from wherever they are is the right choice in particular because of how it immediately casts dependability in terms availability and outputs instead of physical presence.

Instead of the default option, the office should be recast as an enticing alternative to which teams naturally gravitate to when they need to share physical spaces for collaboration and team building.

Brown bag seminars, in-office baristas, and a few Pelotons can go much further than you think, and putting the emphasis on tangible moments of collaboration is key.

Self-actualization

Second, you should ensure that the roles and processes set in place leave space for self-actualization and personalized ownership of one’s work. If you’re using Agile, be cognizant that a 100-meter dash doesn’t come anywhere close to the sense of meaning and impact that running a marathon brings.

Not everyone’s work will be foundational, but everyone’s contributions should feel necessary and acknowledged as contributing to goal deeper than wrapping up a two-week work package. The trick is to make sure that even when working on their own units each employee can visualize a clear pathway from their work to the grand “why” of it all.

This is where the importance of setting goals mentioned earlier becomes particularly clear. The best thing a manager can do when running multiple sprints is to maintain a cohesive narrative of how the work contributes to the larger organizational goal.

Often this means distilling vision statements, contractual milestones and even change requests into meaningful arguments about why the work we do today matters. This may not always be simple to pull off, but who said being a good manager was supposed to be easy?

Ultimately, what particular steps you end up taking matter far less than the sincerity of your commitment to making effective teaming a priority for your organization. As for now, it’s more than likely to be pushing back on the overemphasis on structure and clarity.Alexander Puutio is an adjunct professor at NYU Stern where he explores the interplay between business leadership and our society at large.

By Alexander Puutio

Source: How to manage teams effectively

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5 Myths About Classroom Management in PBL

I want to make something clear before we dive into this topic. I made huge mistakes in classroom management as a teacher. I let certain disruptive behaviors go unchecked because I was tired and I didn’t want to put out another fire. I had moments when I shamed a student or yelled at a class.

I won’t even use the term “raise my voice” which sounds nicer. I yelled. Each time, I apologized and continued to grow. But the reality remains: I had tons of moments when I failed in this area. So, I feel a certain reticence when tackling the question, “How do I handle classroom management in a PBL unit?”

And yet, I also realize that my mistakes, as cringe-worthy as they may be, were also learning experiences. Teaching is an iterative process filled with experiments. I believe we can learn as much from the failures and mistakes as we can from the successes. So, with that in mind, I’d like to share what I learned about PBL and classroom management from my twelve years teaching middle school and my last three years working with new teachers who want to try out PBL but are nervous about the classroom management implications.

Why Classroom Management Matters

When I was new to project-based learning, people told me to “embrace the chaos.” I tried my hardest to embrace this mindset. Our class would be a vibrant space filled with noise and chaos and movement. I told students that during our project time, they could go wherever they wanted to go and talk whenever they wanted to talk.

This lasted three days.

I had students wandering around the classroom for the entire class period, socializing with friends and never actually working on their projects. The room became ear-splittingly loud. Meanwhile, I became edgy. The chaos felt off-task at best and unsafe at worst. At one point, another teacher walked into my classroom and said, “Why did you kick Alejandro out of class? He’s normally so quiet.” But the thing is, I hadn’t kicked Alejandro out. He had walked away because he felt anxious in the chaotic space.

Alejandro wasn’t alone. I printed up a quick survey (these were the pre- Google Forms days) to see how students felt about the classroom environment. Two-thirds described having a hard time concentrating on their work.

The next morning, I had coffee with my mentor and lamented, “I thought the project was authentic. I thought I could create a student-centered environment. I thought they would just know how to behave during a project like this. But, I don’t know, maybe I’m not able to create that kind of environment.”

He furrowed his eyebrows and said, “You ever work on a project when you’re at Starbucks?”

I nodded.

“Okay, watch the people in Starbucks. What trends do you see?”

I described people sitting at the tables and occasionally standing at a tall table. They moved to get coffee, to use the restroom, and to order items. However, they weren’t running around. Instead, it was relaxed.

Although the environment was noisy, it was mostly due to the work of grinding coffee and blending beverages. Most people were talking at a reasonable volume. They followed unspoken norms that allowed for communication and work. He then challenged me to think of all the spaces where I had done my best individual and collaborative projects. These were spaces designed for communication, deep thinking, and deep work. Some of these spaces were silent and others were loud. However, they were all spaces where I could focus.

I realized something critical at that moment. If we want students to engage in authentic projects, we need to design systems and structures that facilitate collaboration and creativity. For all the talk of “embracing chaos,” it turns out classroom management is a vital part of authentic PBL.

Myths About Classroom Management and PBL

The following are some of the common myths about classroom management and PBL.

Myth #1: Structure ruins creativity

This was the myth I bought into when I first embraced the PBL process. Like I mentioned before, I created a classroom environment free of constraint. Go where you need to go. Be as loud as you need to be. Take the John Mayer route and run through the halls of your high school and scream at the top of your lungs (yes, I just paraphrased John Mayer).

This came from a genuine recognition that school structures are often arbitrary and overly restrictive. However, I had gone to the opposite extreme of classroom management anarchy. I mistakenly believed in a false dichotomy between student ownership and classroom expectations.

Reality: Well-designed structures facilitate creativity

Architects often design spaces with two competing goals: craft spaces to reflect the way people will use them (starting with empathy) and create spaces that will create desired behaviors. Take Panera, for example. The physical layout reflects the need for both open and closed spaces with plenty of “breathing room.” They designed it to reflect the way people actually like to collaborate (the empathy-driven approach). However, they also have visual cues and physical structures that lead you toward specific locations the moment you walk in the door.

The same should be true of the structures in a PBL classroom. As educators, we can work like architects designing the structures that will facilitate creativity. We can start with the empathy-driven approach by asking “What would this be like to experience this as a student?”  It can help to imagine you are a student and spend some time thinking through what you might think and feel during an entire PBL Unit. You might even create student surveys to gauge what students need in order to thrive in a PBL environment.

From there, we can design systems that fit the needs of our students. For example, students need to move and they need to have the chance to stand up. However, they also need the opportunity to focus without distraction. So, we can create standing centers at the edges of the classroom. We can create physical pathways that allow for movement of materials.

However, we can also embrace the ideas of UX Design to guide students through the process. Students should be able to know where to find materials and where to go to get help. This goes beyond the physical structures. Students need to have pedagogical structures for things like brainstorming, ideating, research, and collaborative decision-making.

Myth #2: You need tons of transitions or students will be off-task

This was one of my biggest fears when starting out on my PBL journey. I had always transitioned every 15-20 minutes to prevent students from getting bored and checking out. I kept my lessons fast-paced with tight deadlines. So, when I switched to a project-based approach, I initially broke tasks down for students and kept the same tight time deadlines.

I didn’t realize it at the time, but I was creating a stop-and-go approach to projects. Although I wanted students to work quickly, they never truly hit a place of deep concentration because we were frantically moving from task to task, only to stop, wait for directions, and move on.

Reality: Students need to engage in deep work to hit a state of flow

Students actually accomplished more when we took out the transitions and focused on longer stretches of time to engage in the project work. This is a key idea behind what Cal Newport describes as “deep work” (I highly recommend the book), where people spend 1-3 hours without distractions. Here, they often hit a state of creative flow, where they attain hyper-concentration and fixate on their work. When this happens, they learn at a deeper level and they retain more of their knowledge.

But these moments of flow, whether they are in groups or individually, can also work as preventative classroom management. When students focus on their projects, they are less likely to disrupt the learning.

Myth #3: An engaging project means you won’t have discipline issues

When I look back at my worst moments as a teacher (those times when I shamed a student or yelled at a class), it was almost never during a project. A well-constructed project is one of the best preventative classroom management strategies. However, it’s a myth to think that you can focus on the pedagogy and ignore classroom management. Even in your best PBL units, you will have discipline issues you need to deal address.

Reality: You need clear expectations

When you first launch a PBL unit, you will likely have students who have never experienced project-based learning. They will need to know how it works and what they are expected to do. Because it’s so different (more collaborative work, more creativity, and often more hands-on learning) you will need to clarify the expectations.

You might need to generate a list of rules or norms together with your students. You will likely need to model and practice procedures with your students. The goal is to make it clear, visual, and memorable for students. Although this can feel less exciting than the actual project, it’s actually a vital part of the process.

Myth #4: PBL classrooms are noisy all the time

I get it. Some tasks are inherently noisy. It’s hard to have students doing physical prototyping in silence. The class is going to get noisy during the collaborative part of ideation. However, a project-based classroom doesn’t have to reach a deafening volume all the time.

Reality: The noise should never get in the way of the learning

It’s easy for one group to get louder and then other groups start talking louder until it slowly creeps to a level that prevents groups from working effectively. This is why it’s okay to have expectations of a general volume level during collaborative work. I’ve seen teachers use volume level charts (like a noise meter). When I taught middle school, I would do a thirty-second silent time-out when the noise got too loud. It worked like a reset button.

It also helps to create moments of strategic silence throughout a project. You might start the class period with a silent warm-up and end with a silent reflection. Or you might break up the project process to have students engage in silent thinking or quick writes to boost metacognition. You can also embed quiet individual tasks into the project process.

For example, students can engage in individual research to gain extra background knowledge. During the ideation process, students can brainstorm in isolation before meeting with their groups. They can also create their own SWOT assessments on their own before meeting with their groups to test and revise prototypes.

Myth #5: You need a system of punishments and rewards to keep group members accountable

We’ve all been there before. You do a group project and suddenly one member disappears. Another member has tons of opinions and ideas but doesn’t want to do any of the work. So, you end up doing the entire project by yourself. For this reason, it’s tempting to create rigid rules and consequences for group members in PBL units.

Reality: The best accountability is interdependence

There is a time and a place for external accountability. PBL expert Trevor Muir has students sign group accountability contracts at the start of each PBL unit. However, I’ve found that students are more accountable to one another when they have to work interdependently on their projects. Take, for example, this brainstorming strategy. Students actually benefit from listening to one another depending on each other for new ideas.

I often think of the LAUNCH Cycle as a roadmap for interdependent student ownership in creative projects. Here’s what this looks like:

  • Students tap into their own awareness and background knowledge during the Look, Listen, and Learn phase. Here, each member has the opportunity to share what they already know.
  • Students own the inquiry process as they ask specific questions in the Ask Tons of Questions phase. Each member can contribute their own questions to the entire group’s set of questions. Each member can add questions, regardless of their skill level or prior knowledge.
  • Students work interdependently to find specific facts in the research phase.
  • Students are generating their own ideas individually before engaging in the Navitage Ideas (group ideation) phase.
  • Each member of the group has a different role in the project management process and they all discuss progress collectively as a group
  • Every student has the opportunity to engage in assessment in the Highlight and Fix phase. I love the interdependence of the 20-minute peer feedback system here.
  • Being Proactive About Classroom Management
  1. Think about the procedures you will need to teach ahead of time.  What procedures and expectations will you need to teach ahead of time? How will students get materials? How will you handle noise? How will you handle movement? Are groups allowed to talk to one another? If so, what does that process look like? How will you handle students finishing at different rates? What kinds of “brain breaks” will you offer to students who need to walk away from their projects? How will you help students define these expectations together as a classroom community?
  2. Think about the space. How will you differentiate the space for different tasks? How will you design spaces for different types of learning? What will you do to encourage a free flow of movement? What visual cues will you create to help students navigate the space? What materials will you use? Where will you store these materials? Where will students put their physical products when they leave the class period (or move on to a new subject)? It helps hear to do an empathy exercise where you picture yourself as a student and ask what a student might be feeling or thinking.
  3. Think about the roles within the classroom. What types of group roles will you have?  How will your role change as a teacher? How will you spend your time when students are in the prototyping phase?
  4. Consider how you might communicate this shift to stakeholders. Are you comfortable having administrators and other leaders walking into your classroom during the prototyping phase? What kinds of fears might certain teachers face if they saw something that looked chaotic? What do you need to do to communicate the PBL process to parents/guardians, fellow staff members, and administrators?

Classroom management can actually be easier in a PBL classroom. With increased engagement and clear expectations, you often find yourself doing student-teacher conferences rather than redirecting behaviors. However, this requires an intentional, proactive classroom management plan. When this happens, all students are able to work collaboratively and creatively on the epic projects you have designed for them.

By: John Spencer

My goal is simple. I want to make something each day. Sometimes I make things. Sometimes I make a difference. On a good day, I get to do both.More about me

Source: 5 Myths About Classroom Management in PBL – John Spencer

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How To Deal With Weaponized Incompetence at Work

Photo: fizkes (Shutterstock)

We’ve all dealt with co-workers who are bad at their jobs, but very good at making their incompetence your problem—from the boss who over-promises, (only to expect you to do all of the work) to the co-worker who can’t quite do their job, (but is all too happy to pass their work off to you).

This habit of feigning incompetence at a task, so as to make it someone else’s responsibility, is called “weaponized incompetence,” and can show up at work in a number of different ways. Sometimes the co-worker may be genuinely incompetent; other times, they are capable of doing the work—they just don’t care to. Either way, their refusal or inability to do the work properly ends up becoming your problem as you are blamed for their failures or forced to take on work they will then take credit for.

How to recognize (and deal with) a boss’s weaponized incompetence

One major sign of weaponized incompetence in a boss is when they seem clueless about what it actually takes to finish a project. They might assume a particular a task takes 2 hours to complete, rather than the more realistic 12 hours. Or they don’t having a good sense of what their employee’s workload actually looks like.

For some bosses, this cluelessness may be genuine. For others, this incompetence is strategic, as they’ve learned they can make a whole bunch of big promises, the hard work of which will get passed off to their employees, who then have to scramble to get the job done, which the boss will get credit for pulling off, when in reality, they offered very little support.

“A lot of leaders get this way because organizations encourage this and reward it,” said Tessa West, a social psychologist at NYU and author of the book Jerks at Work: Toxic Coworkers and What to Do About Them.

This then turns into a self-repeating cycle, where the incompetent boss will make promises, force their employees to carry it out without offering much support, and then reap the rewards of their accomplishments, counting on the fact that they’ll be promoted into a different group before higher-ups realize just how little they did.

“The higher and more powerful someone is, the easier it is for them to get away with not doing what they should, often because they don’t want to do it and know that they can get away with it,” said Daphne Jones, a breakthrough career coach and author of the book Win When They Say You Won’t.

There is strength in numbers when dealing with a boss like this: “Their kryptonite is having their targets discover each other,” West said. If people can get together and show a pattern of incompetence, it’s easier to show upper management what is really going on, and how it is affecting productivity. “Widespread problems are scarier to a boss than one-off conflicts between two people,” West said.

How to recognize (and deal with) a co-worker’s weaponized incompetence

Similarly, if a co-worker can’t (or won’t) carry out a number of tasks that would be expected of them, given their position, that is a red flag. “In certain positions, people are expected to have certain broad or specific capabilities and competencies,” Jones said. “If you have them, your coworker likely should, too.”

If they don’t have these skills, they could either be in an ill-fitting role or their incompetence could be their way of passing off these responsibilities to others. When it comes to dealing with co-workers like these, Jones recommends assuming good intentions, but to try and find a way to address the situation, either with your co-worker or with your boss. “It starts with good communication,” she said.

If your relationship with the co-worker is good, you can try asking them if they are aware of any blind spots they might have. If not, it can help to bring up your contributions with your boss, as a way of ensuring that you are receiving proper acknowledgment for your work. “Let [your boss] know in a matter-of-fact way, not as a complaint, of the status of your project achievements and also how you assisted the other person who has deployed weaponized incompetence,” Jones said.

Source: How to Deal With ‘Weaponized Incompetence’ at Work

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Critics By

Incompetence means different things to different people, but generally it denotes the inability to do a job to a satisfactory standard. If an employee completes a task on time, without errors and the way he was asked to do the work, the employee is considered competent. If the final product goes beyond what was asked of the employee, the employee is more than competent. Signs of an incompetent employee include work being submitted late, over budget, with errors or requiring considerable help from others.

Simple Laziness

A common cause of incompetence is laziness, which can lead to errors, lateness and other problems. Not double checking your work is an example of incompetence, since anyone can do that. If you include typos in written communication, these can lead to making your company look unprofessional or can cause other departments to make mistakes. Not bothering to check the status of a project you are managing or not asking for commitments in writing are other examples of sloppiness and carelessness, since you can easily do these.

Poor Communication

Just because you give someone instructions doesn’t mean you’ve done your job, says India Employer Forum. Signs of an incompetent manager include a trail of incompetent employees. A competent employee asks coworkers or clients if they received the message, if they understand it and if they can meet the request.

Waiting until deadline to learn that a project won’t be delivered is another form of incompetence – you should check in with key stakeholders during the course of a project to evaluate its status. If you are not able to properly and clearly communicate your thoughts or your superiors’ instructions to others, leading to problems at work, you are not competent to work with others, no matter how good your intentions.

Lack of People Skills

Companies need to attract and retain customers and employees to stay in business. Examples of incompetence at work due to a lack of people skills include being tactless, overbearing, rude, unclear, upset or not inspiring confidence in the people with whom you work. Driving away a key employee because you only point out his faults and never praise him is an example of managerial incompetence. Trying to acquire a potential customer by telling her she is doing something wrong and making her feel stupid is another example of incompetence.

Lack of Training

Through no fault of your own, you may be given a task for which you have no training or experience. For example, an excellent salesperson can be promoted to a sales manager position, coordinating the activities of the sales department. If that person has no experience creating departmental budgets, setting sales goals, determining prices based on a company’s costs and the market demand and supply, designing commission plans, developing sales materials and otherwise operating as a manager, he could fail. According to Russell HR Consulting, training is one of the main causes of incompetence in the workplace.

Related contents:

“Pharmacists, nurses and physios to ease GP fit note burden from next month”. Pulse. 9 June 2022. Retrieved 25 July 2022. Rajeev Syal (8 January 2016). “Maximus miss fitness-to-work test targets despite spiralling costs”. The Guardian. Retrieved 14 January 2018.

Litchfield, Paul (December 2013). “An Independent Review of the Work Capability Assessment – year four” (RTF). publishing.service.gov.uk. London: The Stationery Office. Retrieved 27 December 2018.“ESA – descriptors to determine whether you have ‘Limited Capability for Work’ – Sense”. sense.org.uk. Retrieved 26 October 2015.

“Benefits rules changed for terminally ill claimants”. BBC News. 10 March 2022.“Employment and Support Allowance (ESA)”. gov.uk. “Work Capability Assessment independent review – year 5 – Publications”. gov.uk. Retrieved 11 September 2015.

“Employment and Support Allowance: outcomes of Work Capability Assessments, Britain” (PDF). September 2015. Archived from the original (PDF) on 25 September 2015. “ESA: WCAs, mandatory reconsiderations and appeals” (PDF). gov.uk. 8 December 2016. Editorial (23 November 2008). “The benefits of welfare reform outweigh the risks”. The Guardian. Retrieved 30 August 2015.

“A guide to Incapacity Benefit – The Personal Capability Assessment” (PDF). Jobcentre Plus. Retrieved 7 January 2016. McCue, Andy (16 March 2005). “Atos Origin wins £500m government BPO deal”. silicon.com. CBS Interactive. Archived from the original on 3 April 2012. Editorial (23 November 2008). “The benefits of welfare reform outweigh the risks”. The Guardian.

“Raising expectations and increasing support: reforming welfare for the future” (PDF). DWP. December 2008. “ESA Amendment Regulations” (PDF). March 2011. “David Cameron warns of a new ‘age of austerity'”. The Guardian. 26 April 2009.

“The Coalition: our programme for government” (PDF). “Mental Function Champions « Atos Healthcare blog”. atoshealthcare.com. Retrieved 14 September 2015. “Government response to the WCA independent review – year two” (PDF). “ESA and UC: changes to the WCA”. gov.uk. 29 September 2017.

Williams, Helen (8 February 2001). “Maintaining a harassment-free workplace: APC”. apsc.gov.au. Australian Public Service Commission. Archived from the original on 28 March 2012. Tehrani, Noreen (August 2004). “Bullying: a source of chronic post traumatic stress?”. British Journal of Guidance & Counselling. 32 (3): 357–366. doi:10.1080/03069880410001727567.

Rokonuzzaman, Md.; Rahman, M M (2011). “Workplace Harassment and Productivity: A Comprehensive Role of Strategic Leadership”. Journal of General Education. 1 (Dec): 41–50. ISSN: 2223-4543. PDF

Productivity Commission, “Psychosocial hazards”, in Productivity Commission (ed.), Performance Benchmarking of Australian Business Regulation: Occupational Health and Safety (PDF), Government of Australia, archived from the original (PDF) on March 7, 2014 Landau, Philip (2017-03-29). “Bullying at work: your legal rights”. The Guardian. Retrieved 2018-10-08.

Lewis, Jacqueline; Coursol, Diane; Wahl, Kay Herting (September 2002). “Addressing issues of workplace harassment: counseling the targets”. Journal of Employment Counseling. 39 (3): 109–116. doi:10.1002/j.2161-1920.2002.tb00842.x. Text.

Brooks, Rosa Ehrenreich (1999). “Dignity and discrimination: toward a pluralistic understanding of workplace harassment”. Georgetown Law Journal. 88 (1): 14–20. Pdf. Ezer, Marius; Ezer, Oana Florentina (November 2012). “Workplace harassment, mobbing phenomenon”. Perspectives of Business Law Journal. 1 (1): 298–304. Pdf.

U.S. Department of Labor. “What do I need to know about – workplace harassment”. dol.gov. U.S. federal government. Retrieved March 17, 2015. Layden, Dianne R. (1996), “Violence, the emotionally enraged employee, and the workplace: managerial considerations”, in Curry, Renée R.; Allison, Terry L. (eds.), States of rage: emotional eruption, violence and social change, New York, New York: New York University Press, pp. 48–49, ISBN 9780814715307.

Williams, Christine L.; Giuffre, Patti A.; Dellinger, Kirsten (1999). “Sexuality in the workplace: organizational control, sexual harassment, and the pursuit of pleasure”. Annual Review of Sociology. 25: 73–93. doi:10.1146/annurev.soc.25.1.73. JSTOR 223498.

Fitzgerald, Louise F. (October 1993). “Sexual harassment: violence against women in the workplace”. American Psychologist. 48 (10): 1070–1076. doi:10.1037/0003-066X.48.10.1070. LeBlanc, Manon Mireille; Kelloway, E. Kevin (June 2002). “Predictors and outcomes of workplace violence and aggression”. Journal of Applied Psychology. 87 (3): 444–453. doi:10.1037/0021-9010.87.3.444. PMID 12090602.

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5 Deadly Sins That Can Wreck Your Franchise – and How to Avoid Them

The food and beverage industry is a tough game. Sixty percent of restaurants don’t make it past their first year, and 80 percent go out of business within five years. Those are hard odds.

Franchising takes some of the risks out of the equation by giving you a proven model to work with. But being a franchisor with a proven model under your arm doesn’t mean you’re suddenly bulletproof or immune to the laws of economics. If you start making unforced errors, you’re going to fail.

Here are the five reasons most people fail as the owner of a franchise. Avoid these deadly sins at all costs:

Sin 1: Financial complacency

In your personal life, you likely take a hands-on approach to finances. Your business requires the same attention. Don’t get complacent, and don’t assume that just because money is coming in, you can set-it-and-forget-it. Dig into the financials.

Related: Wild for Animals? Check Out the Top 6 Franchises for Pet Lovers

You might have top-line revenue of $900,000, but are your labor margins higher than they should be? Is your cost of goods (COGS) steadily increasing because your bar manager bought 50 different types of wine because you don’t have an inventory system that can keep track of what brands you already have on hand? Maybe you haven’t done a request for price (RFP) in more than five years, so you don’t even know if there’s a competitive supply that could be saving you money.

Don’t let this kind of complacency set in. It can chip away at that top line until suddenly, the bottom line isn’t looking so hot.

Sin 2: Operational obtuseness

You need to know your business inside and out. This doesn’t just mean knowing your COGS and SKUs, it means knowing how the business operates, and how to recognize if something’s off. If cost of goods is supposed to be 23% but it’s showing 40%, or if there’s variance in inventory, you need to know exactly where to look to find the discrepancy.

Is this your first franchise? If so, it’s a good idea to know how to operationally run every aspect of the business. Sure, you might not need to be washing dishes, slinging drinks, or ordering paper towels during normal day-to-day operations, but if someone calls in sick or just doesn’t show up, you need to be able to jump in and keep the machine rolling. The take-home message here? It pays to know your business’ operations inside and out.

Sin 3: Poor hiring choices

This next tidbit might seem obvious but, surprisingly, it bears mentioning: Hire good people. This is your business. You want it to succeed, which means you should hire the absolute best people to run it. Don’t hire the first person who applies for the job that passes a background check and has a pulse.

Related: What Restaurant Franchising Will Look Like in 2021

Also: Hire for your weaknesses. If you are an introverted, detail-oriented person who’s comfortable with the behind the scenes aspects, make sure you hire someone who has more of an extroverted, front-of-house personality. If you’re a big picture, ideas person, hire someone who’s a “let’s get things done” person, and so on. Hire people that will complement what you bring to the business with what they bring to the business.

Sin 4: Myopic risk management

Beyond having contingency plans in place in the event of a natural disaster, a pandemic, a supply chain disruption, or some other issue, franchisees need to be like chess players. They need to see the entire board, think multiple moves ahead, and imagine multiple possible scenarios that might come to pass.

An impact on a seemingly unrelated industry can have a domino effect that ripples through industries B and C and whacks you upside the head, even though you’re in industry D. In practical terms, this means that if you’re a hot dog vendor, and you’re only concerned about what affects the hot dog and the bun, you’re not thinking broadly enough. Expanding your field of vision will help you better anticipate unexpected curveballs so that you can pivot and adapt.

Sin 5: Mediocre offerings 

Do yourself a favor, and do at least one thing better than other people. You’ve got to have at least one thing that crushes it, whether that’s a particular menu item, your customer service, your ambiance, or something else. That special something is how you get customers and keep them coming back.

Put another way: Know what you do well and execute on it. If onion rings are your thing, sell the world’s best onion rings. If a killer beer selection is your calling card, make sure you’re stocked to the nines. But don’t try to be all things to people if it means doing everything “average.”

Related: The Top Food Franchises of the Year

Failures do occur in the food and beverage industry, but they don’t have to be inevitable. By avoiding these five deadly sins, franchisees can keep their businesses on the up-and-up and in the black, so that they can successfully reap the rewards of their investment.

By: Danny Cattan and James Vitrano Director Of Franchise Development

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