There are so many different ways for influencers and brands to use social media to connect with audiences. Some might say too many. Instagram alone offers a dizzying mix of platform extensions, from static posts to IG Stories to to IGTV to Guides and more. And since August, 2020, the company has added Reels to the mix in an attempt to compete with the meteoric rise of TikTok.
Bite-sized videos with useful how-tos, relatable memes and viral dances are clearly here to stay, so should you throw your weight behind the tried and true Instagram and invest time and resources into Reels, or should you stay hip and focus on the new kid on the block? Well, that depends on who you are.
Markerly, an influencer marketing agency, recently analyzed posts from 80 influencers and 10 brands on both TikTok and Instagram and found Reels is currently the best place for brands, whereas TikTok remains Queen of influencer and celebrity culture. According to the study, celebrities and influencers received almost double the likes and engagement on TikTok as compared to Reels. Meanwhile, brands such as the NBA demonstrated that the same post on TikTok received over 63K likes versus 425K on Reels.
Sample of Markerly dataset comparing TikTok likes and Reels likes for Influencers/celebrities vs … [+]
Rebecca Bellan via Flourish.Studio
“When looking at brands, Reels received higher engagements and we speculate that’s due to the presences they’ve established and cultivated for significantly longer than on TikTok,” said Justin Kline, co-founder of Markerly. “TikTok made its name on authentic, fun and creative content led by real people, so it’s no surprise that individual users still win out against brands on the app — TikTokers come to see dance challenges, songs and pranks, not overtly branded content.”
A Good Influence: How Influencers Are Pivoting To Social Good Campaigns
One could argue that users don’t go to any social media platform to see overtly branded content, but we’re much more accepting of it on Instagram. Aside from the audience sizes on each platform, the demographics of users count for something here. Most TikTok users are Gen Z, with the largest age bracket being 10 to 19-year-olds. This is a generation that’s grown up with influencer culture, so it makes sense that it would engage more with individuals rather than big brands. The largest age demographic of Instagram users, on the other hand, is 25 to 34 — Millennials who still remember the days of having to watch impersonal commercials in between episodes of Friends and Will and Grace.
It’s also far easier and more authentic for an individual influencer to jump on the viral dance and challenge trend than it is for a brand. For example, a Christmas-themed Justin Bieber post shared across both platforms garnered 8.9M likes on TikTok, while on Reels it received 4.8M.
So should influencers keep to TikTok and brands to Reels?
Absolutely not. Kline said almost all posts are worth cross-posting.
“If you want your message to really resonate and the content and format itself is suitable for another platform, you need to get it in front of a potential customer as many times as possible, and cross-posting is an easy way to do that if it’s done effectively,” said Kline.
Even though the design and format of Reels, which was basically just cloned from TikTok, is better for influencers, it provides anyone with the tools to make really creative, eye-catching content. And as Kline pointed out, now more than ever, audiences expect far more from brands than the standard ads and spon-con. We want them to entertain us and engage in the broader discourse.
“Not only will this improve your brand visibility over time and open up opportunities to receive honest feedback on your products and strategies, but a well-timed and witty customer response, meme or reaction can go viral, boosting your brand to the top of everyone’s minds,” said Kline.
Brands need to think strategically about how to use influencers
TikTok and Reels have similar algorithms and user interfaces, but TikTok’s community allows for more rapid and viral sharing. It’s still the ideal venue for making an effective impact with branded content and influencer campaigns, said Kline. So a brand that wants to build its presence on TikTok would do well to find celebrities and influencers to work with on the platform for promotion.
That said, Reels is still very important for brands because it has the advantage of being built on Instagram, which means a stronger presence from brand pages and a captive audience that’s perhaps more inclined to engage with Reels rather than download a new app.
“Whenever possible, brands should customize messaging and posts to best fit the platform, medium and audience found there,” said Kline. “Influencers who are experts on each platform are great resources to help with these efforts.”
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Instagram Live is one of the latest additions to one of the most popular social media networks today. Instagram already boasts hundreds of millions of users. The live format is one that several social media networks (including Instagram’s parent company, Facebook) have been exploring.
The Live space opens up the network to a different type of content—a combination of videos (which we already know have high engagement numbers) and the allure of getting a glimpse into someone’s personal life. While this feature tends to be more popular with individuals, brands can capitalize on it, too, with a bit of research and strategizing.
To help, these 12 members of Forbes Business Council discuss some of the creative ways they see businesses using Instagram Live to grow their brand presence and reach out to customers.
1. Schedule Q&As
People love reality TV and the use of live videos in business can provide instantaneous connection with customers. Integrating this tool in your business can maximize exposure and profits. Schedule Q&As to bring viewers online, update on new offerings and showcase team members’ personality and quirks. The more regular you do lives, the more connections you’ll be making and the more raving fans you’ll create. – Coraline Dufroux, Innova Services Group
One way businesses can increase their brand awareness using Instagram Live is through the collaboration feature. Companies can use it to partner up and cross-promote with other brands and influencers by going live on campaigns together. This way, both brands can engage with their respective viewers on Instagram Live and potentially gain new quality followers. – Amy Bourne, Brad’s Deals
4. Leverage Guest Appearances
With the shift to a remote work lifestyle, a lot of brands have started using Instagram Live for collaborations and guest appearances. This gives guests an opportunity to share their knowledge and speak about how the work they are doing relates to the brand’s audience. This kind of content helps brands grow because it attracts a new audience and is different from the content they usually produce. – Emma Rose Cohen, Final
5. Host Employee Interviews
One idea is to host an interview with one of your employees on Instagram Live. This is an opportunity to share your organization’s culture and add a human touch to your business, both of which can improve customers’ engagement with your brand. Let customers watching the Live ask questions as this will pique interest and add transparency. – Adam Harvey, Proofed
6. Create Interactive Live Demos
One creative way businesses can use Instagram Live to grow their online brand and presence is by providing live demonstrations that are interactive rather than only educational and content-based. During this time particularly, individuals want information that they can immediately benefit from, e.g., meditation, yoga, cooking and other wellness-related activities. – Dr. Jaquel Patterson, Fairfield Family Health
7. Engage In Bilateral Conversations
Studies indicate that millennials and Gen Zers want brands to engage them online. Consumers want experiential, not simply promotional videos. Instagram Live empowers brands to engage in bilateral conversations versus the standard one-way megaphone. Consumers also want to be heard, not told. Use Instagram Live not to broadcast, but to engage in a meaningful way to build customer loyalty and retention. – Scott Amyx, Astor Perkins
8. Use It As A Storytelling Platform
It’s a great storytelling platform as it has no time limitations and allows you to receive real-time feedback. Viewers can comment during the broadcast, so it’s a fantastic way to get a read on your audience. It’s also casual, so no need for fancy production. Just point and shoot! Consider using this option to expand your brand story, promote upcoming events and test new kinds of content. – Jessica First, Kilter
9. Enhance The Connection With Clients
Now is an excellent time to utilize Instagram Live more than ever before. Most companies are working remotely during this time, and creating human connection has become an essential daily need in all of our lives. Instagram Live is a great way to enhance the connection with clients and customers. Connecting with your customers through avenues like this organically grows your presence and brand. – Brittany Harrer Dolin, The Pocketbook Agency
10. Increase Engagement With Followers
When customers tune into a live video on Instagram, they are choosing to interact with the streamer. It’s important for companies to recognize this opportunity to engage by sparking discussions with the viewers. One way to do that is through rewarding valuable feedback communicated by fans with exclusive offers and coupon codes. Building communities and creating enthusiastic and loyal customers. – Ibrahim Ibrahim, iBoostReach
11. Share Your Journey
Being vulnerable and sharing your journey as a business owner makes your audience turn into loyal customers through the empathy they feel and the connection they have with your real business journey. For example, you could talk about manufacturing challenges or design decisions on social media marketing or about landing a huge contract and all the “feels” you’re going through. It’s priceless! – Silvia Mah, Ad Astra Ventures
12. Showcase Your Personal Life
Part of the brand is personality. We had a lot of success promoting an off-Broadway play with actors using Instagram Live to show fans their morning commute and work outside of the theater. You don’t need to be an actor with this approach. CEOs and other leaders can showcase their personal life with similar IG Live situations. Let your customers connect with your leaders via personal stories. – Mark Macias, MACIAS PR Check out my website.
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Instagram is currently testing a new feature that would hide “Like” counts on your page. Rumors have spread around for a while since a tester leaked screenshots of the news update, but it was officially announced at the Facebook F8 Developers Conference and will be rolled out in Canada as early as next week.
A few weeks ago, screenshots were acquired by Jane Manchun Wong, who uncovered the app was currently testing a prototype of the feature.
tweets
twitter, wong
“We want your followers to focus on what you share, not how many likes your posts get,” Instagram says in one of the screenshots from Wong. “During this test, only the person who shares a post will see the total number of likes it gets.”
With the test, Instagram plans to remove the total number of likes from photos and videos on that show up on the main feed, profiles and permalink pages. Only the account user will be able to see the number of likes a post receives. It will show a couple profile photos next to a call out of a few names who have liked the photo, as it does now, but will no longer show the exact count of people who liked the post.
Instagram says the reason for this update test is to have users concentrate on their posts and interacting with the app rather than likes. Many users will delete photos that do not get “enough” likes. Many studies have been conducted on the culture surrounding social media and the unhealthy obsession with “likes” and comparison to others online. A recent report from UK’s Royal Society for Public Health (RSPH) and the Young Health Movement looked at the impact of different social media platforms on mental health. While there were some positives about accessing health information, the opportunity for self-expression and a feeling of community, the negative factors were heavy. Things like anxiety, depression, loneliness, sleep quality and negative impact on body image were all reported.
The hope is by getting rid of the liking part of the app it could reduce some of these negative effects about getting enough likes on a post and eliminate the competition to have the most “likable post.” This could increase authenticity across posting and could be a benefit for many.
While a benefit for many, some influencers have expressed concern about their feed rankings in the algorithm and their source of income. There are currently no plans to hide follower counts on profiles, which are the main source for sponsorships for influencers. Developers will most likely need to update the algorithm to reflect the inability to publically see likes and find a new way to curate content feeds based on the popularity of a post, such as engagement through comments.
There are other updates that were found in Wong’s test such as chat thread stickers for Direct messages, augmented reality filters for Direct Video calls, simultaneous co-watching of recommended videos through Direct, karaoke-style lyrics that appear synced to soundtracks in Stories, emoji reactions to feed posts and a shopping bag for commerce.
While it is starting in Canada, it is not certain if they will begin to test in other places. Like many tests, they will have to see an increase in positive interactions and user engagement to expand. If it is successful on Instagram, it could spread to other platforms like Facebook in the hope to create a healthier social media environment for all.
Nicole Martin is the owner of NR Digital Consulting and host of Talk Digital To Me Podcast. She has worked in many different industries on customer journeys, website management, social media, and content strategy. Starting out as a journalist, Nicole has a BA in Print Journalism from Penn State University and an MA in Journalism & Mass Communication from Point Park University. After working with multiple publications, she saw the industry rapidly changing to digital and decided to change career directions to focus on digital marketing in the new market. She taught English 420: Writing for the Web at Penn State University as an Adjunct Professor and is also an avid public speaker and presenter. Nicole recently did a TEDx Talk on Personalization and the Privacy Paradox and currently works as the Digital Marketing Manager at Sonic Healthcare USA in Austin, Texas. She is now using her knowledge in the field combined with her writing background to share information about technology, digital marketing, data, and innovation.
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The best way to super-charge your earnings from Instagram is to show your posts to an army of followers as soon as you post them. This is because the Instagram algorithm determines who will see what on their newsfeeds – and “followers” are always at the top of the queue. Ever wondered why those who have lots of followers receive top bucks as highly paid influencers? It’s because their posts get seen by their legions of followers. Read more…