Tag: investments in banking

List Of Banks Offering Relief To Customers Affected By Coronavirus (COVID-19)

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As both COVID-19 and the closings designed to slow its path continue having their effects across the country and across the U.S. economy, consumers are rightly concerned about the impact on their financial lives. Now, as states and municipalities begin to implement reopening strategies, much is still unknown.

Editor’s note: An alphabetical list of individual banks’ and credit unions’ relief programs appears after these introductory sections.

FDIC, NCUA Offer Guidance to Banks and Credit Unions

As early as March 9, the FDIC encouraged financial institutions to help meet the needs of those customers and members affected by the coronavirus. This assistance may include, for example, waiving fees on late or missed credit card or loan payments, waiving early withdrawal penalties for out-of-work savers who need access to money locked up in CDs, or offering affected borrowers the ability to defer or skip making loan payments for a finite period of time.

The FDIC has since added to its website consumers’ frequently asked questions about the impact of COVID-19 on their banking relationships. The website was last updated on April 28.

Similarly, the National Credit Union Administration, which protects all federal (and most state) credit union deposits, is encouraging credit unions to assist affected members by allowing them to defer or skip some payments, extending payment due dates and waiving late fees and out-of-network ATM fees. Credit unions also are encouraged “to use responsible small-dollar lending” to help individual and small business members during this crisis. The NCUA addresses credit union members’ frequently asked questions.

Today In: Personal Finance

Banks and Credit Unions Respond to Consumers’ Needs

Over the past weeks, financial institutions including retail banks and credit unions have been putting their response plans in place and refining them as situations change. Here’s how some banks and credit unions are offering relief to customers affected by the coronavirus. Bookmark this post and come back for regular updates.

The policies of each institution will vary. Whenever an offer includes the option to defer or skip a payment, it’s important to understand how and when the missed payments will be made up after any forbearance period ends. For example, one lender may offer to add the missed payment(s) onto the end of the loan, while another lender may require the missed payment(s) to be made up as soon as payments resume.

The Consumer Financial Protection Bureau also maintains a resource page—available in six languages—to help consumers protect their finances during the COVID-19 crisis.

(For current public health guidance specific to COVID-19, more commonly known as the coronavirus, follow the CDC COVID-19 home page.)

Read more: Your Money And Coronavirus: A Financial Protection Guide

Ally

On March 18, Ally shared measures it will implement to offer relief to those experiencing financial hardship due to the coronavirus pandemic.

Here’s how the bank is offering assistance:

  • Ally is waiving all fees related to expedited checks and debit cards, overdrafts and excessive transactions on savings and money market accounts until July 18, 2020.
  • Auto loan payments can be deferred for up to 120 days. Referral requests for deferral of up to 120 days can be made online. No late fees will be charged, but finance charges will accrue. After payments resume, the contract will be extended by the number of months payment was deferred.
  • Home loan payments for existing customers can be deferred for up to 120 days. No late fees will be charged, but interest will accrue. For payment assistance, customers are encouraged to apply via their Ally account online, in order to avoid long call wait times at 866-401-4742.

Ally is strongly encouraging customers to utilize its online self-service access and the Ally mobile apps, to avoid longer call wait times. Customers can continue to transfer money and make payments online as usual. For depositing checks of $50,000 or less, it’s faster to deposit them online via the mobile app than to submit by mail.

With most Ally associates working from home during this “unprecedented situation,” Ally asks for customers’ understanding if customers hear an occasional child or pet in the background while on a call with the bank.

For more information and updates, visit Ally’s coronavirus help page.

Bank of America

On March 12, Bank of America emailed information to Forbes about potential measures it was ready to take in response to the coronavirus:

“We continue monitoring the developments of coronavirus and are always prepared to support our clients facing financial hardship or loss of income due to illness. All employees who work directly with our clients are trained to identify and assist impacted clients and provide the right support to address their unique personal needs. As part of our regular practice, we offer assistance to qualifying consumer and small business clients facing hardships, including forbearance with certain fees.”

Bank of America customers who need help making credit card, vehicle or home loan payments now can apply for a payment deferral online. A video has been added to the bank’s coronavirus help page (linked below) to explain the additional assistance the bank is offering to clients and small businesses, which now have their own coronavirus help resource. The small business page provides important updates to the Paycheck Protection Program (PPP).

On March 19, Bank of America announced additional support that will be provided, working on a case-by-case basis, including:

  • For consumer and small business deposit accounts, clients can request refunds of overdraft, insufficient funds and monthly maintenance fees.
  • Clients can request to defer payments and refunds of late fees on their small business loans.
  • On auto loans, personal loans, mortgages and home equity loans, clients can request deferral of payment, with those payments added to the end of the loan. So long as clients are up to date, no negative credit bureau reporting will be made.

Clients facing financial hardships related to the coronavirus are encouraged to visit Bank of America’s coronavirus help page and contact the client services team.

BBVA USA

As stated at BBVA’s website, “Should you experience unfortunate hardship as a result of COVID-19, we want to help you.”

The bank has established an online portal to receive applications from customers requesting a deferral or extension of payment on a real estate loan, personal loan, auto loan, credit card or small business loan.

Available upon request, for consumers and small business customers are: waived ATM fees and refunds of ATM fees charged by other banks/networks; penalty-free CD withdrawals for CDs opened prior to March 1; and refunds of overdraft fees.

In addition, small business owners can request temporary waivers of the monthly deposit account service charge and of monthly maintenance fees for the desktop remote deposit capture service. BBVA has temporarily closed its Paycheck Protection Program (PPP) loan application portal while it assesses available funding.

Customers can call 844-BBVA-USA (844-228-2872) to ask questions or to speak with a telephone banking agent, with the caveat that call wait times will be longer. Transacting online or via mobile banking is likely more convenient, and customers can contact their individual bankers and branches directly.

For more information and updates, visit BBVA’s coronavirus help page.

BCU

Serving nearly 250,000 members in the U.S. and Puerto Rico, Illinois-based BCU recommends that members continue to rely on online banking and the mobile app to access their accounts at any time, find the nearest ATM, deposit checks, transfer funds, pay bills or connect with a live representative, as desired.

Specific to checking, savings and certificate accounts, members whose finances have been affected by COVID-19 can increase the limit on remote check deposits and can reverse recent fees including ATM and NSF fees, Courtesy Pay service charges and early or excessive withdrawal penalties.

Emergency loan assistance payment relief includes Skip One Loan Payment or a loan extension for up to 90 days on existing BCU loans and credit cards. Income Disruption Loans of up to $2,500 are offered with no payments and no interest for the first 90 days.

To discuss relief on existing student loans, call 800-723-2210. For non-urgent mortgage assistance, there is an online form; members also may call 888-789-1512 (first mortgages) or 847-932-8182 (home equity loans or second mortgages).

For business account members, BCU is offering payment relief on existing BCU business loans and credit cards, including loan deferral/forbearance for up to 90 days. BCU is accepting Paycheck Protection Program (PPP) applications from small businesses that joined the credit union prior to April 3, 2020.

BCU also is holding one-on-one appointments with members, making well-check calls and hosting virtual workshops to help members through and beyond the current crisis. For more information and updates, visit BCU’s coronavirus help page.

Capital One

In an email to customers on March 12, Capital One encouraged them to access their accounts with the bank’s digital banking tools, including online and app access.

Customers facing financial difficulties due to the coronavirus are urged to contact the bank directly through one of its many customer support lines. At its website, Capital One encourages customers who may be impacted or need assistance to reach out so that the bank can help find a solution. (Capital One Cafés remain closed at this time.)

Capital One tells Forbes that all customers will be eligible for assistance, which will vary on the type of product they have and their individual needs. Examples of assistance include:

  • Minimum payment assistance
  • Deferred loan assistance
  • Fee suppression

On April 5, Capital One added resources to its website that address individual customer assistance, fraud prevention and travel cancellations. A new business customers’ page provides guidance specific to the Paycheck Protection Program (PPP).

For more information and updates, visit Capital One’s coronavirus help page.

Chase

Chase says it will “continue to adapt” to the changing coronavirus situation. Effective March 19, Chase temporarily closed approximately 20% of its branches to help ensure the safety of customers and employees. In addition to its nearly 4,000 branches that remain open, Chase encourages customers to utilize the tools available on the Chase mobile app and at chase.com.

Individuals who are affected by COVID-19 and need help with their accounts are encouraged to call the number on the back of their credit or debit card, or on the back of their monthly statement.

As of March 23, Chase provided additional details. Specific to mortgages, as one example, the bank advises customers who are able to continue making their mortgage payments to do so. Customers who need help with their mortgage payments can call 800-848-9380 or sign in and send a secure message.

A separate page on the website provides small business owners with a variety of resources, including information on contingency planning, a business resilience checklist, and links to the Small Business Administration’s Economic Injury Disaster Loan program. As of May 3, Chase is not currently accepting new applications to the Paycheck Protection Program (PPP), but may consider doing so in the future, depending on the availability of funds.

For more information and updates, visit Chase’s coronavirus help page.

CIT

As was true before the COVID-19 crisis, CIT continues to give its customers the ability to manage their accounts and account information online, including scheduling and making transfers to and from internal and external accounts, viewing and downloading statements and account activity, and managing account alerts.

CIT customers can access their accounts online or through the mobile app 24/7 or send secure emails from the online banking portal for account assistance. Specific to the current crisis, CIT invites customers to contact CIT to discuss options such as waiving of fees for ATM use, for overdrafts and for early withdrawals from CDs.

Direct bank customers are invited to call 855-462-2652 (within U.S.) or 626-535-8964 (toll call, outside U.S.), Mon–Fri 9 a.m.–9 p.m. ET and Sat 10 a.m.–6 p.m. ET.

For mortgage customers who have been impacted by COVID-19, CIT has suspended foreclosures and evictions and is offering forbearance plans, in accordance with guidance. Mortgage customers can call 800-781-7399, Mon–Fri, 9 a.m.–8 p.m. ET.

For its existing business clients, CIT is processing applications already received for the Paycheck Protection Program (PPP); new applications are not being accepted at this time.

For more information and updates, visit CIT’s coronavirus help page.

Citi

As Citi’s U.S. Consumer Bank CEO Anand Selva states, “We stand with our customers at this difficult time and will continue to do our part to support the individuals and communities impacted.”

On April 7, Citi announced enhancements to the assistance that had been effective March 9 for an initial 30 days and was then extended to May 8, 2020. The types of assistance available upon request include:

  • Waivers on safe deposit box fees, non-Citi ATM usage fees, monthly service fees and penalty fees for early certificate of deposit withdrawals.
  • For eligible credit cardholders, waivers on late fees and deferral of minimum payments for two months.
  • For small business customers, waivers on monthly service fees, remote deposit capture fees and penalty fees for early certificate of deposit withdrawals. Citi also participates in the Paycheck Protection Program (PPP). Small business bankers are available after hours and on weekends.
  • Citi’s mortgage sub-servicer Cenlar FSB is offering 90-day forbearance for Citi’s mortgage loans. In addition, foreclosures and evictions have been paused for 60 days. For questions, customers should contact Cenlar directly at 1-855-839-6253 or visit the Cenlar website.

To receive instant account information, Citi customers are encouraged to use either the Citi website or the Citi mobile app to check balances, make payments, transfer funds, deposit checks or locate nearby ATMs.

For more information and updates, visit Citi’s coronavirus help page.

Consumers Credit Union

Consumers Credit Union states the situation clearly: “Over the past few weeks, the growing concern of the Coronavirus (COVID-19) has all of our attention.” Consumers is monitoring the situation closely and has worked with its staff to help provide a safe environment for both members and staff members.

As of March 20, Consumers’ service center locations are operating for drive-through service only and are open Mon–Fri, 8 a.m.–6 p.m. and Sat 8 a.m.–2 p.m. Both mobile and online banking services are available 24/7 as usual.

Members who seek additional support to arrange loan or credit card payments are invited to call 877.ASK.CCCU (877.275.2228). Members who are concerned about the recent volatile financial markets can speak with a Consumers Financial Group advisor either online or by phone until the Consumers services centers are reopened; see Consumers’ coronavirus help page (linked below) for a link to CFG information.

To help members address cash flow concerns specific to the coronavirus, Consumers’ Credit Union is offering members the opportunity to skip their next monthly qualified loan payment at no charge. For those who take advantage of this Skip-A-Pay option, the deferred payment will be added to the end of the current loan contract; specific terms are provided here.

For more information and updates, visit Consumers Credit Union’s coronavirus help page.

Discover

Discover’s coronavirus help page says there is “support in place” for qualified Discover customers who experience hardship as a result of the outbreak, and provides contact phone numbers for credit card, online banking, personal loan, home loan and student loan customers. Several of the provided FAQs address the government stimulus payments and issues specific to student loans.

Online banking customers can reach out to Discover’s 100% U.S.-based Customer Service team for help by calling 800-347-7000 (TTY/TDD 800-347-7454) at any time.

Discover encourages customers to use the Discover mobile app to view transactions, check balances, access funds, make payments and manage rewards.

For more information and updates, visit Discover’s coronavirus help page.

Fifth Third Bank

Fifth Third Bank has provided more information specific to its plan for helping customers during COVID-19. Customers are invited to bank anytime, anywhere via either the mobile app or online. Temporarily, branches are open by appointment only, with drive-through service available for simple transactions.

As now stated at the website: “Special policies are in place to help address COVID-19-related hardship related to auto loans, credit card balances and loans secured by real estate. You will need to contact us to participate in these relief efforts.” The hardship assistance request form can be accessed via Fifth Third’s online banking system. Representatives area available by phone at 877-366-5520, Mon–Fri, 8 a.m.–5 p.m. ET; the anticipated high call demand may make wait times longer.

The available relief includes, for example, payment deferrals of up to 90 days with no late fees during the deferral period on vehicle payments and waiving of the monthly payment requirement on consumer credits cards for up to 90 days with no late fees. The mortgage and home equity program offers up to 180-day payment forbearance with no late fees. Repossession activity on vehicles and foreclosure activity on homes is suspended for the next 60 days. Select banking fees also are being waived.

For more information and updates, visit Fifth Third Bank’s coronavirus help page.

HSBC USA

To help protect the health and safety of both its customers and employees, HSBC Bank USA has closed a number of branch locations until further notice to follow the CDC’s guidelines to limit person-to-person contact.

Bank relationship managers are available to discuss available assistance programs. Customers who have been impacted by the coronavirus and need support are invited to chat online or to call HSBC at 866-949-2351.

A variety of assistance is being offered. For personal and business deposit accounts, this includes: waivers of ATM, overdraft or unavailable funds and monthly maintenance fees. CD early withdrawal penalties can be waived if the funds are needed due to COVID-19 hardship.

For personal loans, credit cards and lines of credit, it’s possible to defer or reduce payments during the hardship, and HSBC is waiving cash advance, insufficient funds, overdraft protection and late fees for 60 days. For business credit cards, lines of credit and term loans, payments can be deferred or reduced and late fees will be waived.

For mortgage and home equity loans, available hardship assistance includes deferrals, reductions and late fee waivers; HSBC also will prevent negative credit reporting.

For more information and updates, visit HSBC’s coronavirus help page.

Huntington

Huntington National Bank has announced immediate financial relief measures for customers—both individuals and small business owners—affected by the coronavirus.

Banking customers with a financial hardship related to family illness or workplace closures due to COVID-19 can contact the bank for more information about its Consumer Payment Deferral Program, which offers a payment deferral for up to 90 days with no credit bureau impact. Assistance is available for payments in the following categories: homeowner, personal credit line, auto loan, consumer loan, credit card and debit card. Contact phone numbers are provided on Huntington’s coronavirus help page (linked below).

Beginning in March 2020, Huntington is suspending charging late fees on consumer loan payments (through the end of May), will not initiate new repossession actions relating to Huntington-financed vehicles, RVs or marine craft (through the end of May) and will suspend foreclosure actions on residential properties (through the end of May). Possible extensions of these programs will be considered.

Huntington worked directly with the governor’s offices to facilitate the SBA disaster declaration that qualifies Ohio small businesses for Economic Injury Disaster loans. Small business owner customers who experience a financial hardship related to family illness or workplace closures due to COVID-19 should contact Huntington to receive up to 90 days of payment deferral on all small business loans or to discuss needs-based business credit card payment deferrals. Beginning in March 2020, Huntington is suspending charging late fees on business credit card payments and business loan payments through the end of May; these programs may be extended.

For more information and updates, visit Huntington’s coronavirus help page, which has been updated specific to business banking resources now available under the CARES Act.

Marcus by Goldman Sachs

On its website, Marcus by Goldman Sachs states: “Rest assured that your ability to transfer money in and out of Marcus, make and schedule loan payments, and access your funds and account details at any time, remains unchanged,” and that customers can save time, 24/7, by accessing their accounts at marcus.com or on the Marcus app.

For now, Marcus by Goldman Sachs is operating its contact centers virtually. The temporary hours of operation are Mon–Fri, 9 a.m.–8 p.m. ET and Sat–Sun, 9 a.m.–6 p.m. ET. Customers can call 844-MARCUS-6 (844-627-2876) and may expect to experience unusually long hold times.

For those impacted financially by COVID-19, customers with personal loans through Marcus by Goldman Sachs can postpone payments on their loans for one month with no interest charged during the deferral, and their loan terms will be extended by one month. For customers who need access to funds currently held in certificates of deposit prior to maturity, Marcus is waiving CD early withdrawal penalties.

For more information and updates, visit Marcus by Goldman Sachs’ coronavirus help page.

Navy Federal Credit Union

Navy Federal Credit Union provides assistance to its members 24/7 via its mobile app and online banking tools. Members can request a credit card limit increase, apply for a Pandemic Relief Loan or request mortgage loan forbearance. Members are invited to call 800-336-3767 for deferments on credit cards, auto loans or personal loans and for loan extensions. Overdraft protection, fee-free transfers and penalty-free certificate withdrawals also are being offered.

The Student Loan Center is available Mon–Fri, 8 a.m.–8 p.m. ET, at 877-304-9302.

For eligible members, Navy Federal can temporarily suspend mortgage payments for a set period of time. To request this forbearance, members are asked to send a secure message online to avoid increased call volumes and wait times; phone assistance is available at 800-258-5948.

Small business owner members are invited to contact Navy Federal Business Solutions at 877-418-1462 to discuss specific small business relief options.

To support the safety of its members and staff, some Navy Federal Credit Union branches are operating on reduced hours and some are temporarily closed.

For more information, visit Navy Federal’s coronavirus help page, including its pandemic relief FAQs.

PNC Bank

As of March 27, PNC Bank has greatly enhanced its information available online specific to the coronavirus, adding content and contact information that addresses consumer customers, small business clients, corporate and institutional clients, branch and ATM availability and bank from home services. The site also provides scam and fraud alerts and offers market and economy insights.

To receive the fastest response time, PNC encourages customers to contact the bank online to discuss hardship postponement of payments for a period of time, on auto loans, unsecured installment loans or lines of credit, credit cards, mortgages, home equity loans or lines of credit and student loans. PNC has an online form to make it easier to communicate with the bank, where customers can describe their hardship and have the form routed to the right PNC team member. The website also provides contact numbers for customers who prefer to phone in their requests.

Small business clients have access to a variety of programs that address loan, lines of credit, credit card and merchant services assistance. There is an online Loan Hardship Request Form. For deposit account assistance, call 877-BUS-BNKG (287-2654). PNC is not currently accepting new applications to the Paycheck Protection Program (PPP).

Effective March 20, PNC has made temporary adjustments to its retail branch network that include operating primarily via drive-up only (except branches that do not have drive-up), and PNC estimates that three quarters of its branch network will remain open. Open branches are operating on reduced hours and offering designated days for “essential appointments,” such as safe deposit box access, loan closings or other in-person services.

For more information and updates, visit PNC’s coronavirus help page.

Santander

At its website, Santander Bank reminds its customers of the convenience of transacting via its mobile banking app, online banking, automated services via phone and extensive ATM network. As of March 23, some Santander branch services are limited or closed, while other branches are providing full service.

For consumer banking customers, available relief options include temporary payment suspension, refunding late payment and overdraft fees, suspending mortgage and home equity line of credit foreclosures, waiving CD early withdrawal penalties and outgoing wire fees, and offering credit card limit increases. Retail banking customers who experience financial hardship due to COVID-19 are invited to contact the bank at 844-728-0999.

For its existing small business clients, Santander is offering a number of relief options, including extensions and payment deferral accommodations. Business banking customers who need assistance are invited to contact the bank at 877-768-1145 or their Santander relationship manager.

For more information and updates, visit Santander’s coronavirus help page.

State Employees’ Credit Union

State Employees’ Credit Union (SECU) branches are open, yet are serving drive-through customers only. SECU’s ATM network, website, mobile app, member services support center and voice response service all are available to members during these challenging times.

The online and digital resources will provide faster access. The 24/7 Member Services Support Center, available at 888-732-8562, is experiencing higher call volumes between 10 a.m. and 8 p.m. daily. By using the ASK SECU Voice Response Service, at 919-839-5400, members can verify account balances, transfer funds between credit union accounts and verify any recent or pending transaction history.

Members who need in-person services, such as to access a safe deposit box, can call their branch to schedule an appointment.

Specific to loan assistance, SECU has programs for eligible members who may seek either a new loan or a payment extension on an existing SECU mortgage, auto, credit card or unsecured personal loan. Members are invited to contact the credit union sooner than later to learn what options may be available, by sending a secure message through member services, calling their local branch or calling 24/7 member services.

For more information and helpful links, visit SECU’s coronavirus help page.

TD Bank

In order to better accommodate older customers and those most at risk for COVID-19, TD Bank has designated the first hour of its full-service store operations and customer appointment bookings for serving those clients.

In addition to some store closures that were previously announced, stores that are remaining open are operating on reduced hours. Customers who need to visit a store are encouraged to use the drive-through or to schedule an appointment in advance; safe deposit access also is available by appointment.

TD Bank is offering various types of financial relief through the TD Cares program to customers who have been impacted by COVID-19. An online link to request financial relief is now available on the bank’s coronavirus help page (linked below).

For customers who have a TD personal loan, auto loan, mortgage, home equity loan or line of credit, TD Fit Loan or TD Bank, N.A. Visa credit card, the bank can help with deferment of payments and waiving certain late payment fees.

Small business customers are invited to contact their relationship manager or a store manager, or to submit an request online. Available relief options include: refunds on monthly maintenance fees for business deposit accounts, deferment of payments on small business loans and lines of credit, refunds on transaction fees such as overdraft and non-TD ATM fees, waivers of certain fees for Merchant Solutions Customers and early access to business certificates of deposit with no early withdrawal penalties.

Any customer affected financially by COVID-19 can call TD Bank at 888-751-9000.

For more information and updates, visit TD Bank’s coronavirus help page.

TIAA Bank

For consumer banking clients, through May 2020, TIAA Bank is waiving fees for ATM transactions, wire transfers, insufficient funds and late credit card payments. The bank also is increasing limits on debit and cash withdrawals, and allowing eligible credit card customers to skip a monthly payment without penalty.

TIAA Bank encourages clients to complete transactions online or via the mobile app, to avoid longer wait times to speak with call center staff (for example, banking clients can call 888-882-3837, seven days a week, 8 a.m.–11 p.m. ET).

For mortgage clients who experience financial hardship due to COVID-19—whether due to their own illness, a loss of work or caregiving responsibilities for an ill family member—temporary payment forbearance may be available. TIAA Bank would pause the monthly mortgage payment for a specific period of time, and payments would be made up at a later date. To apply, there is an online form.

For any client who has a home loan in process, there may be small delays in the loan process, during which the client will receive frequent updates. Also, rate locks on refinance loans will automatically be extended from 60 to 90 days.

Business banking and small business clients are invited to call 866-371-3831, opt. 5, Mon–Fri, 8 a.m.–5 p.m. ET, to discuss assistance that may be available, including fee waivers for business deposit accounts and loan payment assistance. (TIAA Bank is offering Paycheck Protection Program (PPP) loans to certain qualifying TIAA Bank small business and nonprofit banking clients.)

For more information and updates, visit TIAA Bank’s coronavirus help page.

Truist

Truist (formerly BB&T and SunTrust banks) says it’s closely monitoring the information available from the CDC and the World Health Organization specific to COVID-19, to ensure the bank is “acting on the latest information and guidance.”

Truist encourages both BB&T and SunTrust clients to bank from home using the available online, mobile and telephone banking options. Effective March 21, most branches will remain open with modified service, including ATMs, drive-through and safe deposit access in the branch by appointment only.

To save customers time, the Truist coronavirus help page (linked below) has been updated to include the option of applying online to defer payments on a credit card, personal loan, auto loan or home equity line of credit. The bank also is temporarily waiving ATM surcharge fees to help consumers and businesses access cash.

Detailed information is also available for its mortgage loan customers—both those with existing mortgages and those with loans in process.

Customers in need of assistance also can reach out to the following numbers, for which Truist warns that hold times are much longer than normal:

  • Heritage BB&T clients: 800-226-5228
  • Heritage SunTrust clients: 877-820-2103

For more information and updates, visit Truist’s coronavirus help page.

U.S. Bank

U.S. Bank is encouraging customers to utilize its digital banking features, including its mobile app, online banking or banking by phone. Effective March 19, U.S. Bank has temporarily reduced its hours of operation in all branches and is encouraging the use of drive-up services rather than lobby services.

Any U.S. Bank customer who has been financially impacted by COVID-19 and needs immediate help is invited to call the U.S. Bank assistance line at 888-287-7817.

At its website, U.S. Bank is adding details to the ways in which it may be able to assist its customers—both personal banking and small business.

Mobile check deposit limits have been raised for personal banking customers, to accommodate their increased need to bank from home. U.S. Bank is offering reduced pricing on certain smaller personal loans and a Visa card with a 0% intro APR on purchases and balance transfer for 20 billing cycles.

A separate section of the website addresses mortgage help and repayment options.

U.S. Bank is currently processing Paycheck Protection Program (PPP) applications that have already been submitted. To assist its small business customers, the bank has temporarily reduced rates on business loans and lines of credit and is temporarily waiving the fee for businesses to receive money digitally from their customers with Zelle.

For more information and updates, visit U.S. Bank’s coronavirus help page.

Wells Fargo

Wells Fargo customers experiencing hardship from the coronavirus can call 800-219-9739 to speak with a trained specialist about their options. According to a March 20 release:

“Wells Fargo is suspending residential property foreclosure sales, evictions and involuntary automobile repossessions. The company also is offering fee waivers, payment deferrals and other expanded assistance for credit card, auto, mortgage, small business and personal lending customers who contact the company.”

CEO Charlie Sharf stated, “At Wells Fargo, we are committed to providing you the financial access, guidance and support you need so you can focus on your well-being and your loved ones.”

Wells Fargo has temporarily closed some branches and adjusted other branches’ operating hours. Customers are encouraged to utilize drive-up, rather than lobby, services when possible, and to use the available mobile and online banking tools.

The bank has now posted detailed FAQs specific to mortgages and home equity online. Small business owners also can find information online specific to the Paycheck Protection Program (PPP).

For more information and updates, visit Wells Fargo’s coronavirus help page.

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Kelly Anne Smith

Kelly Anne Smith

I’m a Personal Finance Reporter for Forbes Advisor. Previously, I covered personal finance at other national web publications including Bankrate and The Penny Hoarder. I’ve been featured as a personal finance expert in outlets like CNBC, Yahoo! Finance, CBS News Radio and more. When I’m not digging up the best ways to manage your money, I’m out traveling the world. Follow me on Twitter at @keywordkelly.

Daphne Foreman

Daphne Foreman

I’m the Banking and Personal Finance Analyst for Forbes Advisor, with an overall goal of helping people make better financial choices. Before joining Forbes, I was an editor, writer, and strategist for clients that provide banking, credit card, insurance, legal, and professional services. When I’m not editing (or singing), you’ll find me here.

Please follow my Instagram: http://instagram.com/arminhamidian67

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News & Politics

How Tracy Maitland Built A $9 Billion Firm To Beat This Bear Market

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In normal times, Maitland leads the 8:30 a.m. research meeting of his firm, Advent Capital Management, from a Manhattan corner office on 57th Street with sweeping, unobstructed views of Central Park and the Essex House. Today, he beams into homes across the New York metro area to check on traders and portfolio managers from the den of his Southampton mansion, as his Cane Corso, Kenya, and two Olde English Bulldogges, Bailey and Tucker, frolic nearby.

When the outbreak spread, Maitland’s team of about 20 investors completed a “burn-down scenario analysis” of their portfolio in search of companies lacking the cash flow to survive a pandemic-driven 10% to 60% sales crunch. They quickly trimmed holdings in furniture retailers like Restoration Hardware,Guess, cruise-ship operator Carnival and Six Flags, and boosted positions in technology and health care.

Now, an hour into trading this March 18, one of worst trading days in a disorienting month-long tailspin, he’s comfortable enough to be philosophical about the losses. “When you have a market like we’ve had since 2008, with stocks consistently going up, people don’t think about being defensive,” says Maitland, a veteran trader who speaks with the rapid matter-of-fact tempo of a native New Yorker. “It’s kind of like if you had a house and nothing bad happened for 20 years, so you stop buying insurance.”

At the March lows, Advent’s biggest funds were down 14% to 20% for the year because they specialize in convertible bonds, a hybrid fixed-income and equity security that offers some of that insurance investors seem to have forgotten. While they’re nothing to celebrate, the losses represent far less pain than the 30% drubbing of the S&P 500 Index, and some of Maitland’s convertible-oriented hedge funds were down between 8% to 10% net of fees. That’s a typical result. Since the mid-1990s, his two largest strategies ($4 billion in assets), Advent Balanced Convertible and Advent Phoenix Convertible Income, have returned after fees, about as much as an S&P 500 Index fund, with less risk.

Like a bond, convertibles pay coupons and get repaid in full at maturity, typically in five to seven years. If a company issuing a convertible soars, Mait­land has the option to convert his notes into stock in the underlying company at a price set when the bonds are issued. During boom times, convertibles act like options, rising in value alongside equity valuations. But if the economy languishes or tanks, investors get the benefit and security of coupon interest payments and a fixed maturity value. “They’re like chameleons,” says Maitland of convertibles. “One day they’re green, the next day they’re blue.”

This is not the first time Advent’s convertible strategy has been put to the test. Maitland’s team performed “burn-down” portfolio reviews during the September 11 terrorist attacks as well as the 2008 financial crisis. He credits these fire drills for helping his firm avoid notorious dot-com flameouts like the convertibles of JDS Uniphase and DoubleClick. In both routs, Advent’s funds fell far less than market indices and recovered faster.

                                       

“The idea is winning by not losing,” says Maitland, who’s yet to see a convertible holding go belly-up in Advent’s 25-year history. “Right now,” he booms, “in our defensive portfolio, the yield is approximately 5% with four years to maturity on companies we’ve done a burn-down analysis on. That’s a wonderful way to be in this marketplace.”

Raised in the Bronx, Maitland is the son of one of the surgeons at Harlem Hospital who operated on Dr. Martin Luther King Jr. when he was stabbed at a book signing celebrating his narrative of the Montgomery bus boycott. The operation saved King’s life, and Maitland’s father, Leo, eventually became chair of the surgery department at Harlem’s Sydenham Hospital on 125th Street and the doctor to celebrities including Miles Davis.

In 1978, Maitland matriculated to Columbia University but instead of medicine (“I didn’t like blood or diseases,” he says) pursued finance and took a job at Merrill Lynch after graduation, eventually landing in the firm’s Detroit offices.

His big break came in 1985, when Merrill invented a hybrid zero coupon bond that could be converted to cash or stock called “liquid yield option notes,” or LYONs. For issuers, the interest was tax deductible, even though they didn’t have to make cash payments until maturity, and if markets rose and investors converted the LYONs to stock, the bonds never had to be paid back. LYONs were a big hit for Merrill, and Maitland became a top producer, selling them to major clients like billionaire investor Howard Marks, then at Trust Company of the West. “You could make money and you couldn’t lose, as far as I could tell,” says Marks of LYONs.

                                         

Eventually, Maitland returned to Merrill’s New York offices in 1987 and became head of convertible sales, a backwater at the firm. “Even though we were the most profitable unit in the firm for many years, we were still a sideshow,” he says.

In 1995, he spun out his operation, dubbed it Advent, and began to forge a reputation for weathering turbulent markets. His strategies range from defensive convertibles to riskier high-yield bonds and hedge funds. Each has returned between 7% and 8% annually since inception. His small publicly traded closed-end fund, Advent Convertible and Income, has underperformed, in part because of leverage—it’s down 27% year to date, erasing its 2019 gains, and sells at a 10% discount to its net asset value.

Maitland, now worth an estimated $250 million, has made gossip pages as a Wall Street booster for former President Obama, though he’s no bleeding heart. He calls Queens Congresswoman Alexandria Ocasio-Cortez “financially illiterate” for her attacks on Amazon AMZN . “Demonizing people who are successful is not in the nation’s best interest,” he sniffs.

Currently Maitland is loading up on the convertibles of unleveraged technology and health-care companies. Advent’s conviction buys include Massachusetts-based Akamai Technologies, which sells cloud infrastructure to web and streaming businesses; Workday, a Pleasanton, California–based payroll provider WDAY ; and Twitter TWTR .

Akamai’s cloud-networking infrastructure will benefit from rising web traffic by stay-at-home workers, and it carries minimal debt. “For many tech companies, the convert is only debt on the balance sheet,” Maitland points out. Workday might be an even safer bet. The software firm has $1 billion in net cash and reported 30% revenue growth last year, a good cushion for potential financial problems among its small-business users. Given the recent market slide, all of Maitland’s holdings have significant conversion premiums—meaning their underlying equity sells for a price well below the notes’ designated conversion price.

Twitter’s convertible, issued in June 2018, trades at just 87 cents on the dollar, but Maitland sees little risk. “Twitter has a fortress balance,” he says, citing its $3.8 billion in net cash. Twitter’s stock needs to rise above $57 from its current $25 for its convertible to be worth exercising.

Says Maitland, “If you’re disciplined and you’re able to evaluate credit, this is creating real opportunity.”

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Antoine Gara

Antoine Gara

I’m a staff writer and associate editor at Forbes, where I cover finance and investing. My beat includes hedge funds, private equity, fintech, mutual funds, mergers, and banks. I’m a graduate of Middlebury College and the Columbia University Graduate School of Journalism, and I’ve worked at TheStreet and Businessweek. Before becoming a financial scribe, I was a member of the fateful 2008 analyst class at Lehman Brothers. Email thoughts and tips to agara@forbes.com. Follow me on Twitter at @antoinegara

Source: http://forbes.com

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Tracy V. Maitland ’82CC is the founder, president, and chief investment officer of Advent Capital Management, LLC, an investment firm that manages over $9 Billion in assets with offices in New York City and London. Prior to founding Advent, Maitland was a director at Merrill Lynch. A native New Yorker and dedicated philanthropist, Maitland took part in a University-wide effort to achieve greater connectivity among the NYC financial leaders with what is known as the Columbia University Wall Street Initiative. He has provided multiple internships in finance to Columbia students interested in entering Wall Street. Maitland currently serves on the Board of Trustees for the Columbia Grammar and Preparatory School, and is chairman of the Board for an Advent publicly traded closed-end fund, AVK, listed on the NYSE. He previously served on the Columbia College Board of Visitors and served as counsel to the dean of the College. He has served on the Boards of the ASPCA, The Apollo Theatre, the Managed Funds Association (MFA), and the Studio Museum of Harlem. He founded a scholarship fund in his father, Leo C. Maitland’s name at the College. His vision for the program has been driven by his principles regarding higher learning, which are rooted in his beliefs in a strong educational foundation, regardless of socioeconomic status. He received the Black Alumni Council Heritage Award, for his leadership and involvement in the University’s African American community, the 2011 John Jay Award, and has been a member of the Dean’s Circle for a number of years. Maitland’s stature as a financial and community leader was recently recognized by his selection as the 2018 recipient of the Chairman’s Leadership Award at the Museum of the City of New York.

Toxic Signs Of A Multifamily Investment

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When investing in multifamily properties, there are other factors outside the cap rate, P&L, rent rolls and cash on cash that you should consider. In fact, the numbers, although highly critical in your analysis, are only a portion of what should dictate the decision to proceed. As you begin your due diligence period, you may want to consider these other potential pitfalls before you seal the deal.

What To Look For

The pulse of a multifamily investment doesn’t always come from what the books are saying. In fact, if you fail to investigate the day-to-day culture of tenants and demeanor of the current property, you could be in for a big surprise.

Unless you have the privilege of being one of the few investors that can walk into a new property and completely clean house and not worry about cash flow, these indicators may be warning signs of a much deeper-rooted problem that may not be worth the investment.

• Excessive wear of interior of units: Normal wear and tear is one thing, but severe deferred maintenance found amongst a higher percentage of units could be a telling sign of trouble. Outside issues found in inspections, walking each unit is by far one of the most effective ways to determine if this is an issue.

• Consistent negative feedback from tenants: The key here is listing any repetitive, serious issues that keep coming up and being able to discern from the minor issues. Talking to tenants is a great resource for information, and you should capitalize on the opportunity while you are walking each unit. Understanding that tenants have no real incentive to speak anything but the truth typically makes the feedback more reliable and genuine.

• High traffic at night: How a property operates at night is another piece of the puzzle you may want to consider when analyzing a multifamily investment. Typically, during the day, people are at work and there is not much activity. A visit at night can give you the insight you may need to see if the safety of the property is adequate or not. Extremely high traffic at night could be a potential indicator of crime, but, more importantly, it can be a deterrent for future tenants.

• The unhappiness of tenants: Are the tenants unhappy or happy? It might seem like a silly question at first; however, the crux of the sustainability and future of the investment can lie within the answer. Do you see more positive feedback than negative? If this answer is no, you may want to find out why and see if the solutions are in line with the budget and the vision of the investment. Solutions to these issues could be as simple as a more secure entry room door or better lighting outside the walkways. However, if it’s due to criminal behavior or domestic issues in the complex, this can help open your eyes to the entire picture and consider factors the numbers fail to disclose.

As investors scream through the numbers, it’s easy to bypass the human side of the transaction. Where the human component of multifamily should be considered just as crucial to the decision, it’s not uncommon to be an afterthought or one of the lower priorities of the analysis. Focusing solely on the bottom line and not taking this factor into consideration is a recipe for disaster.

The damage that a toxic culture in a property can do is much more impactful because it not only affects the individual, it can spread to the entire community. You can fix a leaky sink, a broken heater or clean up the landscaping, but not addressing these issues can take a major strain on the investment if you’re not prepared.

Forbes Real Estate Council is an invitation-only community for executives in the real estate industry. Do I qualify?
Alex Vasquez Alex Vasquez

Owner and Qualifying Broker at Rhino Realty Property Management and Rhino Realty B&B, entrepreneur, investor, advisor, author and speaker. Read Alex Vasquez’ full executive profile here.

Source: Council Post: Toxic Signs Of A Multifamily Investment

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http://www.biggerpockets.com – The 50% Rule is a great tool for quickly estimating the potential cash flow from a real estate investment. This video will walk you step by step through the math and show you how quickly and easily a cash flow estimate can be – for any size real estate investment.

Category

Education

Don’t Give Your Kids An Inheritance, Give This Instead

What Can Be Better Than An Inheritance? A Personal Matching Program

Getting an inheritance can be a good thing – or a bad thing.

While Millennials may wish their inheritance will someday pay for their retirement, that may or may not happen. According to a 2018 Charles Schwab Study, more than half (53%) of young people ages 16-25, “believe their parents will leave them an inheritance, versus the average 21% of people who actually received an inheritance of any kind.”

And, if they do receive an inheritance when they are close to retirement, that may not help them. It turns out that one out of three Baby Boomers who received an inheritance spent it within two years, according to research conducted by Dr. Jay Zagorsky, Senior Lecturer at Boston University Questrom School of Business, based on data from the Federal Reserve and a National Longitudinal Survey funded by the Bureau of Labor Statistics that studied the period 1985-2008.

A Better Option: A Savings Program With A Kick

Wouldn’t it be a better option to help youthful members of the family set up a savings program with a kick to it – a match that you arrange to ignite interest, leverage time and boost returns through compounding?

Let’s say your son “Steve” is a 20-year-old college student who lives at home with you. Steve has a part-time job during the school year and works full time over summer breaks.

Steve hasn’t developed a rule set for saving money. He is not eligible for a 401(k) at work. He is not thinking about a far-off retirement, but he believes he might benefit from a nice inheritance, probably just when he might need the money when he retires.

As Steve’s Mom or Dad, you know better. You’d like Steve to learn how to become financially secure in his own right.

Let’s Make A Deal

Here’s how you can help. You make a deal with Steve:

“For every dollar you save, I will match you dollar-for dollar for five years. But there is a catch. My match goes into a retirement plan for you, a Roth IRA, that you must agree not to touch until you retire someday in the far away future.” 

That gives Steve something to think about. If he saved, say $500 a month of his own money, he would have $30,000 of savings in five years. He would also have an additional $30,000 funded by his parents in a Roth IRA that he would agree not to touch. Nothing wrong with that deal. . . But what about the constraint on not using that Roth money until retirement?

Maximizing Roth Limits While Avoiding Gift Taxes

That $500 monthly ($6,000 yearly) figure is magical.

It is the maximum ($6,000) that can be contributed to a Roth IRA per year, the annual limit for funding a Roth, according to the IRS.

It also happens to avoid a gift tax obligation (the parents’ match is a gift). Since $6,000 is well under the $15,000 annual exclusion, Steve’s parents would not be subject to gift taxes for funding the Roth. (Read “IRS Announces High Estate And Gift Tax Limits For 2020.”)

Will Steve Accept The Offer?

For Steve to see the full potential of the matching program, you’ll want to show him what the Roth can accomplish over the decades between now (age 20) and age 65, a period of 45 years. The Roth will need to be invested for long-term capital appreciation potential. The best way to do that is through a simple S&P 500 Index Fund.

What If The 45 Years Turn Out To Be Terrible Markets?

This is where history comes in handy.

For skeptics, we can look at the worst performing 45 year market periods since the 1920s. For the optimists, we can review the best. While history will not repeat itself exactly, history does provide a frame of reference.

Let’s go back in time to see the worst outcome for a five year program of monthly investments in an S&P 500 Index Fund with a 45 year horizon.

That 45-year period ended with the Financial Crisis (1963-2008).

Had Steve started his five-year, $500 a month program ($30,000 invested) at the worst of times, his age 65 value would have grown to $1,192,643, an average annual return of 9%.

What If The Next 45 Years Turn Out To Be Terrific Markets?

If Steve had lucked into the best 45 year period (1946-1991), he would have had $4,368,046 at age 65 (highest 45-year holding period), an average annual return of 12.4%.

What If Returns Are Just Average?

What about the median return (1931-1976)? Steve would have had $2,421,743 at age 65, an average annual return of 10.9%.

What If Steve Wanted Safety Over Capital Appreciation?

If Steve had been very conservative, he may have considered the safest option, a money market fund that tracked 90 day T-Bills. The best 45-year period for money market funds (1956-2001) would given Steve an age-65 retirement nest egg of only $356,519, a 6% average annual return.

You can see these comparisons graphically in the chart below.

The point is this: Steve can’t control what type of market he will experience. But history can give him a frame of reference.

Is Steve Convinced?

To accept his parent’s matching proposal, Steve needs to see the benefit of investing in himself (and having others invest in him through the match). His interest needs to be ignited through the math behind the market, the math that leverages time and boosts returns through compounding.

Your Role As A Parent

As we approach the holidays, there will be opportunities to get together with young adults in your family. Why not impart some sage advice – in fact, not just once, but as often as possible.

Your Advice

Start saving now in a Roth IRA. Fund your 401(k) at work as soon as you become eligible; contribute each payroll period without stopping until you retire; maximize your match. Choose investments based on long-term capital appreciation potential. Take advantage of the math of compounding. And, if a parent or family member is willing to match your savings, go for it.

Survey Question

After reading this post, what is the likelihood that you will make a Roth matching proposal with your child, grandchild, niece or nephew? I’d like to know what you think. Click here to take a quick survey.

Look for my next post on what happens when someone in Steve’s position starts contributing to his 401(k) at work.

Follow me on Twitter or LinkedIn. Check out my website.

Julie Jason, JD, LLM

I got my start on Wall Street as a lawyer before moving to money management more than 25 years ago. My firm, Jackson, Grant Investment Advisers, Inc. (www.jacksongrant.us) of Stamford, CT, is a fiduciary high-net-worth boutique specializing in managing retirement portfolios. I approach investing with a blend of optimism (everyone can do something to improve their financial situations) and a dose of healthy skepticism (don’t invest unless you understand what can go wrong). These themes describe my “voice” whether on-air (NBC Nightly News, CNBC, NPR) or presenting (AARP, AAII, BetterInvesting) or in print. I began writing in earnest in 1996 (You and Your 401(k), an investor’s view of 401(k)s). Recent books are: Retire Securely (2018), offering concise action-oriented insights for retirees, pre-retirees and Millennials (Excellence in Financial Literacy Award “EIFLE”); The Retirement Survival Guide (2009/2017), a comprehensive tool chest for all financial levels and ages (EIFLE Award); and Managing Retirement Wealth (2011/2017), a guide for high net worth individuals (EIFLE Award). I’ve written over 1,000 weekly columns (Clarion Award, syndicated by King Features). When the time is right, I comment on SEC rule proposals.

Source: Don’t Give Your Kids An Inheritance, Give This Instead

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This is Stock Market For Beginners 2019 edition video! This video should help out all beginners in the stock market who want to know how to invest in the stock market in 2019. I try to do a stock market for beginners video each year and this is the 2019 edition. We will discuss how to buy stocks, where to buy stocks, how much money do you need to buy stocks, how to invest in the stock market, what is the best brokerage for buying stocks and so much more. I hope you get a tremendous amount of value out of this stock market for beginners video today. Enjoy! Learn How I pick Stocks in this course linked below. Enjoy! https://bit.ly/2DT5ER9 Learn How To Make Money From Trading Stock Options Here https://bit.ly/2QaHSX6 To join my private stock group click below. https://bit.ly/2OSUMDS * My Instagram is : FinancialEducationJeremy Financial Education Channel Sign Up to Get The Top 5 Investing Apps I Use And How I Use Them http://bit.ly/jeremystop5

Category

Education

Measuring The Total Economic Impact Of Unified Endpoint Management

Today, the average IT organization is spending at least 5% of their organization’s annual revenue on IT investments – and the cost of each investment spans far beyond its price tag. Each one needs to be deployed and maintained by IT staff that is grappling with more tools and software products than ever before. Of course, supporting an IT staff comes with its own set of costs and challenges. CIOs, CTOs, and their teams are human resource scarce and spread extremely thin, so the opportunity cost of focusing on one tool versus another has never been greater.

This complexity comes at a time where clearly defined IT strategies that bring about positive impact to the business are non-negotiable. According to IDG’s 2019 State of the CIO report, “62% of CIOs say that the creation of new revenue generating initiatives is among their job responsibilities.” 88% claim to be “more involved in leading digital transformation initiatives compared to their business counterparts.” Net-net, the onus is on IT leaders to streamline efficiencies, reduce total cost of ownership (TCO), and net a return on investment (ROI) for the business.

IT investment decisions driven by real customer data

Forrester has been instrumental in helping business decision-makers overcome their resource, budget, and investment challenges by introducing a Total Economic Impact™ (TEI) methodology. Not only does the TEI take costs and benefits into account, but also the time saved and economic impact of strategic decisions made. Forrester’s TEI assessments are drawn from real client experiences with vendor products and services. The team diligently documents customer outcomes to better understand their positive or negative business impact. Consulting this unique research methodology helps business decision makers justify and future-proof their investments.

Making the transition to unified endpoint management

If your organization is like most, it has a mix of devices that employees use to get work done – whether they’re corporate-liable or supported under a bring your own device (BYOD) program. With 464 custom apps deployed across the average enterprise, procuring a means to manage devices and everything on them (not just apps, but also content and data) has become mission-critical for businesses.

Traditionally, mobile device management (MDM), enterprise mobility management (EMM), and client management tools (CMTs) have been relied upon to get the job done. However, business use cases for devices have become more complex and wide ranging. These shifts are necessitating a tool that makes it possible to manage everything from one place. This is unified endpoint management (UEM).

Commissioned by IBM, Forrester Consulting recently conducted a TEI analysis of IBM Security MaaS360 UEM customers to determine whether they are reducing TCO and netting a quick break-even on their investment. The Forrester team took the time to glean feedback from 19 MaaS360 UEM clients representing financial services, nonprofit, utilities, manufacturing, and professional services industries. These individuals are responsible for managing anywhere from 500 to 100,000 devices for their respective businesses each day.

How UEM from IBM resulted in significant ROI1

Across the 19 clients that were interviewed, Forrester identified the following key benefits. These amount to a three-year 160% ROI and payback in less than 3 months:

  • Endpoint configuration: a 96% reduction in time spend provisioning devices
  • End-user setup: a 47% reduction in time spent getting employees up and running
  • Modern management: $22,960 saved from simplifying their management approach
  • Support ticket remediation: 50% fewer tickets and 55% less time taken to resolve them
  • Security breach remediation: 80% reduction in number of incidents experienced

Of course, these benefits were experienced by a composite organization used to represent the 19 customers surveyed by Forrester. Organizations considering UEM that are actively seeking their own customized TEI assessment can now work with IBMers to do just that. Request your own complementary assessment today to understand whether you can expect a return on your UEM investment, and if so, how quickly you can expect your payback period to arrive.

Request a custom Forrester TEI assessment now

1 The Total Economic Impact™ Of IBM MaaS360 With Watson, a commissioned study conducted by Forrester Consulting, April 2019

John Harrington John Harrington

John Harrington is a Program Director at IBM Security, overseeing product marketing for data security and unified endpoint management (UEM). In this capacity, he works with product managers, product marketers, and account managers to provide guidance for businesses encountering modern cybersecurity challenges. He’s focused on helping clients learn how to establish digital trust and the various ways Guardium and MaaS360 can help them keep their data and endpoints protected. John is also working towards an MBA graduate degree at Villanova School of Business, and spends his spare time exploring the city of Philadelphia with his wife and their two beagles.

Source: IBM Security BrandVoice: Measuring The Total Economic Impact Of Unified Endpoint Management

https://youtu.be/eVQxNWrOLhs

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