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How People Analytics Can Help You Change Process, Culture, and Strategy

It seems like every business is struggling with the concept of transformation. Large incumbents are trying to keep pace with digital upstarts., and even digital native companies born as disruptors know that they need to transform. Take Uber: at only eight years old, it’s already upended the business model of taxis. Now it’s trying to move from a software platform to a robotics lab to build self-driving cars.

And while the number of initiatives that fall under the umbrella of “transformation” is so broad that it can seem meaningless, this breadth is actually one of the defining characteristic that differentiates transformation from ordinary change. A transformation is a whole portfolio of change initiatives that together form an integrated program.

And so a transformation is a system of systems, all made up of the most complex system of all — people. For this reason, organizational transformation is uniquely suited to the analysis, prediction, and experimental research approach of the people analytics field.

People analytics — defined as the use of data about human behavior, relationships and traits to make business decisions — helps to replace decision making based on anecdotal experience, hierarchy and risk avoidance with higher-quality decisions based on data analysis, prediction, and experimental research. In working with several dozen Fortune 500 companies with Microsoft’s Workplace Analytics division, we’ve observed companies using people analytics in three main ways to help understand and drive their transformation efforts.

In core functional or process transformation initiatives — which are often driven by digitization — we’ve seen examples of people analytics being used to measure activities and find embedded expertise. In one example, a people analytics team at a global CPG company was enlisted to help optimize a financial process that took place monthly in every country subsidiary around the world. The diversity of local accounting rules precluded perfect standardization, and the geographic dispersion of the teams made it hard for the transformation group to gather information the way they normally would — in conversation.

So instead of starting with discovery conversations, people analytics data was used to baseline the time spent on the process in every country, and to map the networks of the people involved. They discovered that one country was 16% percent more efficient than the average of the rest of the countries: they got the same results in 71 fewer person-hours per month and with 40 fewer people involved each month.

The people analytics team was surprised — as was finance team in that country, which had no reason to benchmark themselves against other countries and had no idea that they were such a bright spot. The transformation office approached the country finance leaders with their findings and made them partners in process improvement for the rest of the subsidiaries.

It’s unlikely the CPG company would have been able to recognize and replicate these bright spots if they had undertaken transformation with a top-down approach. And, perhaps more importantly, it involved and engaged the people on the ground who had unwittingly discovered a better way of doing things.

In bottoms-up cultural transformation initiatives, the how things are done is equally or more important than what is done. Feedback loops and other methods of data-driven storytelling are our favorite way that people analytics makes culture transformation happen. Often times, facts can change the conversation from tired head-nodding to curiosity. One people analytics team in an engineering company was struggling to help develop the company’s managers, for example. Managers often perpetuated a “sink or swim” culture that didn’t fit the company’s aspirations to be an inclusive, humane workplace.

The data analysis found that teams whose managers spent at least 16 minutes of one-on-one time with each direct per week had 30% percent more engaged direct reports than the average manager, who spent just 9 minutes per week with directs. When they brought that data-driven story to the front lines, suddenly a platitude was transformed into a useful benchmark that got the attention of managers. In this way, data storytelling is a lightweight way to build trust among stakeholders and bring behavioral science to culture transformation.

Top-down strategic transformation is often made necessary by market and technology factors outside the company, but here people analytics is a critical factor for execution. A people analytics team can serve as an instrument panel of sorts to track resources, boundaries, capacity, time use, networks, skill sets, performance, and mindsets that can help pinpoint where change is possible and can measure what happens when you try it.

One people analytics team at a financial services company was trying to help the CEO manage growth while he worked to instill a new culture in which departments would be asked to run leaner and more competitive in the market – “scrappy” and “hungry” were terms that often came up. As the transformation accelerated, teams were asked to do more with less, generate more data, and make decisions faster. Amid this, department leaders began to hear anecdotes about burnout and change fatigue and questioned whether the pace was sustainable.

To address this, the people analytics team provided their CEO with a dashboard showing the number of hours that knowledge workers were active for in different teams. When an entire team is over-utilized, he knows they can’t handle more change, while under- or unevenly utilized teams might be more receptive. He can also slice the dashboard by tenure, to learn whether recent hires have been effectively onboarded before approving new hire requests to absorb extra work.

As organizations increasingly look to data to help them in their transformation efforts, it’s important to remember that this doesn’t just mean having more data or better charts. It’s about mastering the organizational muscle of using data to make better decisions; to hypothesize, experiment, measure and adapt. It’s not easy. But through careful collection and analysis of the right data, a major transformation can be a little less daunting – and hopefully a little more successful.

By: Chantrelle Nielsen & Natalie McCullough

AIHR – Academy to Innovate HR

What is People Analytics and how is it different from HR Analytics, Workforce Analytics, or Talent Analytics? What has made it so popular all of a sudden and why should you be excited about it? What is the ROI of People Analytics? These are the questions that will be answered in this video!

For more, related information, check out our HR analytics + digital human resources management courses and certification programs: 🎓 Learn everything you need to drive data-driven decision-making in HR (certificate program) 💥 https://bit.ly/3c6UQN8 🎓 Get the skills you need to use technology to make HR more effective (certificate program) 💻 https://bit.ly/2VjsdGm Have a greater strategic impact with data as an HR Business Partner 🎯 https://bit.ly/2vZou6a

Can’t decide? You can access all our courses and certificate programs with our full academy license 👩‍🎓 https://bit.ly/2w4k9P1 👋👋 P.S. Follow us on LinkedIn for the latest HR Analytics developments! https://www.linkedin.com/school/aihr/

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What Does Your Content Say About Your Company Culture

It’s more important than ever before to build a positive and inspiring company culture. The culture of your organization affects the talent you attract, how engaged your employees are at work, and also the customers who choose your brand over others.

Your company culture is a reflection of your core brand values and mission. And those values can be an important factor in the decision-making process when someone chooses to spend their money or do business with you.

According to a 2020 survey of consumer behavior, over 70% said it was important that companies they bought from aligned with their values.There are many factors that go into your company culture. It’s important to mold the working environment and the sort of business you do around the type of culture you want to cultivate.

But have you considered how the content you are publishing affects how your company culture is perceived?

Quick Takeaways

Expressing your true company culture is critical for attracting the right talent and the right customers.
The content you publish can be a valuable way to demonstrate your brand culture.
Get your brand values and mission statement set in stone to create a solid base for all your content marketing efforts.

Why Your Content Is a Reflection of Your Culture

Have a think about the brands you regularly consume content from and how the content has a unique personality that affects how you would describe the brand.

For example, take a look at this tweet from smoothie company Innocent Drinks:

Even if you’d never heard of the company before, you’d probably start forming an impression of their company culture just from seeing this small piece of content.

Some things that spring to mind include:

Young and fun
Friendly
Caring about the environment

A quick look at the Innocent Drinks page shows that this first impression aligns pretty closely with the brand’s stated values.

How about another example?

Social media automation tool Buffer actually dedicates a whole section of its blog to the importance of “open” culture.

You can see that Buffer values transparency, sustainability, and work-life balance from their blog articles on subjects including calculating the carbon footprint of remote work, moving to a four-day workweek, and why their transparent email policy stopped working.

Buffer is a brand that really understands the importance of content marketing and makes the effort to ensure that all content reflects its core values:

Default to transparency
Cultivate positivity
Show gratitude
Practice reflection
Improve consistently
Act beyond yourself

Does Your Content Promote Your Company Culture?

Take a look through some of your existing content online with fresh eyes. Does it really reflect your brand and values? If your content was all someone had to go on, would they have an accurate picture of what it might be like to work for your company?

Some brands naturally do a great job of creating values-focused content. The ones that do succeed not only because they have a talented team of marketers and content creators working for them, but also because they have a clear idea of the company culture they want to cultivate and promote.

So if you don’t yet have a clear handle on how to describe your company culture, or you’re waiting for it to develop organically, you must focus on building a positive culture first.

Your people are one of the cornerstones of your company culture so make sure they’re involved. Getting together to officially nail down your brand values or mission statement can be a great starting point for an official company culture to flourish.

But when it comes to brand culture, actions matter more than words. There’s no point in claiming you have an open and honest culture and care about the environment if this isn’t true.

Developing your true company culture will take some time, but it can be helped along by working with people who share your values.

Hiring the right people is essential, of course. But marketing to the right audience is equally as important. If you can create content that attracts an audience that shares your brand values, you’ll be well on the way to success.

Creating Content Around Your Culture

Once you’ve put the hard work into building a great brand culture, you can use your content to show off what a great company you are.

If you’ve come up with a list of official brand values, this can be a great way to get started with your content plan, as you can make sure any new content you create falls into one of these “buckets”.

Make sure to take advantage of content to tell the story of your brand. When working through your content strategy, it’s natural to want to make sure that each piece of content is fulfilling a specific purpose and aligning with the customer journey.

But not all content has to or should funnel a potential customer toward a sale. Your content should also work to build your brand slowly but consistently with each piece you produce.

Invest $300 to get $2500 in a week completely legit

Great authors don’t have to work to market their books. People eagerly anticipate them and buy them automatically because they know they like their style and subjects.

If you approach your marketing content in the same way romance novelists tackle their books, you’re sure to be well on the road to building a dedicated audience that is interested in what you have to say.

Activating your employees to create their own content is another fail-safe way of creating authentic, engaging content.

Nobody knows your company and its culture better than your employees. Utilizing their knowledge, expertise, and passion is often the most effective way to tell the world about your company culture.

At the very least, make sure your employees are involved in your content process, whether that’s by brainstorming ideas for content topics or sharing your content on their own social media accounts.

Ready to Tell the Story of Your Brand Culture?

If you are ready to get more traffic to your site with quality content published consistently, check out our Content Builder Service.

Set up a quick consultation, and I’ll send you a free PDF version of my books. Get started today–and generate more traffic and leads for your business.

By Michael Brenner

Marketing Insider Group

The Marketing Insider Group provides content marketing workshops and content development services. Scale your content and start showing Content Marketing ROI today. Free Consultation

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What kind of corporate culture is your organization emblematic of? Let us know in the comments, and hit that like button, too. Subscribe to Eye on Tech for more videos covering the latest in business technology, including security, networking, AI, DevOps, enterprise strategy, storage, devices and more: https://www.youtube.com/EyeOnTech Stay up to date on the latest HR software news: https://searchHRsoftware.techtarget.com/ Follow us on Twitter: https://twitter.com/@TTBusinessTech Like us on Facebook: https://www.facebook.com/TechTargetBu… #CorporateCulture #EmployeeRetention #EyeonTech

How To Help Your Clients With Website Content Strategy

For small and medium-sized organizations, content is usually the trickiest part of putting together a website. That often results in it being the one thing web designers are left waiting for when trying to finish off a project. Even if the overall design and functionality are a go, a lack of content halts progress.

Over the years, I’ve found myself asking why this is such a challenge. But after seeing it time and again, a few things have become clear.

First, clients are generally not content creators. Most don’t sit there and write on a daily basis. Therefore, they don’t necessarily know what to say. Or, even if they have some talking points, they might struggle in articulating them.

Then there is also the obstacle of time. People who are busy running their business or non-profit may simply have trouble finding a few hours to concentrate on writing. Content strategy takes a back seat to other tasks.

This presents an opportunity for web designers to come in and save the day. With a little help, we can get the processes of creating and organizing content moving in the right direction.

Focus on the Most Important Details

If you’re redesigning or completely rebuilding an existing website, some of the hard work may be done for you. You can look to that content for clues regarding what’s important.

Even if that existing content is messy, it can still be useful. Search out the key selling points and discuss them with your client. Present them as a means to achieve their goals for the project.

Each organization will have their own unique message to share. An eCommerce shop, for example, may want to talk about their attention to detail when it comes to customer service. Meanwhile, a medical practice will want to concentrate on their expert staff and specialties. This type of information can prove vital in content creation.

The goal is to help your client to narrow their focus. Having a better understanding of the task at hand can provide them with confidence. They’ll be better positioned to produce compelling content.

Provide Visual Guidance

Another way to help clients develop a successful content strategy is through visualization. We do this by providing templates or prototypes that outline the various sections of a page.

This offers an immediate form of guidance that your client can reference when writing. They’ll have a better idea as to the desired length of content, along with how to make it easy to digest. It takes a lot of guesswork out of the process.

Of course, they may not exactly stick to the standards you’ve set. But that’s not the point. It’s more about getting them to think in terms of how that content will be seen by users. Even if they’re not initially thrilled with the mockup, you can work together on finding the right balance.

Another side benefit is that this trains clients to take a more consistent approach. In practice, this means that although the content may change from page to page, the format doesn’t. Users won’t be treated to succinct descriptions on the Services page while being expected to read a meandering, 20-paragraph opus on the About Us page.

By providing visual guidance, clients can simply fill in the blanks. It’s more efficient and less stressful.

Promote Common Sense and Ease-of-Use

When it comes to organizing content, things can get out of hand in a hurry. And they often become extreme.

Some clients may insist on cramming a massive amount of information onto a single page. Others could be just the opposite, with secondary pages that contain no more than a sentence or two. Neither of these strategies is likely to be a hit with users.

Thankfully, a little education can go a long way. When discussing content organization, focus on these fundamental questions:

How easy is it for users to navigate?
Is all the content on a particular page truly relevant?
What is the overall point of the content, and, is it obvious to the user?
Should a long page be split up into multiple sub-pages?
Are we missing any key information?
What’s best for SEO?

By asking these questions, you have the opportunity to fill your clients in on the finer points of a user-first approach. The answers should lead everyone in the right direction.

Write It Yourself

There are certain clients who may never become comfortable with writing and organizing content. Or they may just be unlikely to get around to doing the work. This is not only fine, but it’s also an opportunity for web designers.

Invest $500 to get $2500 in a week legit and real

By offering to write the content yourself, you will take some pressure off your clients – not to mention make some extra money. It could be a win-win situation.

You may find clients who are very happy to delegate this responsibility and pay you for it. In addition, it allows them to act in more of an editorial role. They can review what you’ve done and then collaborate with you to make the content the best it can be.

However, your work will likely be better received if you put in that initial research. As mentioned above, have a discussion about the most important messaging points. This will ensure a smoother process and better end result.

A Proactive Approach to Content Strategy

As with other areas of web design, being proactive with content is often key to a successful project. Keep in mind that your clients are most likely looking to you for some guidance. Therefore, your expertise and leadership may be just what they need to move forward with confidence.

And, just maybe, it means you won’t have to wait around nearly as long for that content to arrive.

By: Eric Karkovack

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The Digital Project Manager

How to get website content from clients without a headache? This is an age-old question that a lot of DPMs in our community are asking. Today, Alexa and I break down the approach we use to get the right files, on time, in the right format, when we manage website projects. Related Resources: When you’re done with this video, make sure you check out these related resources: Podcast: How To Get Website Content From Clients (With James Rose From Content Snare) https://thedigitalprojectmanager.com/… Podcast: How To Project Manage A Corporate Website Build (With Rich Butkevic) https://thedigitalprojectmanager.com/… Article: Deliver Your Next Website Project On Time With These 5 Tricks https://thedigitalprojectmanager.com/… DPM Membership: https://thedigitalprojectmanager.com/ Follow us on social: Facebook: https://www.facebook.com/thedigitalpr… Instagram: https://www.instagram.com/thedigitalpm/ LinkedIn: https://www.linkedin.com/company/1809… Twitter: https://twitter.com/thedigitalpm

How To Decide Which Role To Fill Next To Increase Your Organization’s Effectiveness

If you want to get more done in the same amount of time you have to add resources. Every leader there ever was has faced the immutable law that scope is a function of resources and time. To get more done, you must add tools to make yourself and others more productive and add appropriate people in different roles to increase capacity. The role to fill next is the one that provides the most important and most urgent leverage – likely contributors, managers, coordinators, deputies, and then chiefs of staff in that order.

At a high level,

Leaders inspire and enable others to do their absolute best, together to realize a meaningful and rewarding shared purpose.
Deputies are second in command, empowered to act in their leader’s absence.
Chiefs of Staff give leaders leverage by managing them, priorities, programs and projects, and communication.
Managers of units, functions, programs and projects directly manage pieces of the overall puzzle and are accountable for delivery of their unit, function, program or project’s results.
Contributors work for unit, function, program or project managers and are responsible for delivering their own work.
Coordinators administratively coordinate others’ efforts, but are neither accountable nor responsible – unless they are acting as program or project managers or contributors.

Regardless of title, people often wear different hats at different times.

One key is to understand each position’s accountabilities. In general,

Accountable: Overall ownership of results. Drives decisions. Ensures implementation.

Responsible: Does defined work.

Consulted: Provides input.

Informed: Kept up-to-date. (One-way communication.)

Deputies are accountable for the decisions they make in their leader’s absence.

Chiefs of Staff spend a lot of their time consulting and providing input, making others more efficient and effective across the enterprise.

Unit, function, program and project managers are accountable for delivering results in their areas and, in the spirit of bounded authority, make tactical decisions along the way.

Contributors are responsible for, wait for it, their contributions.

Coordinators spend their time communicating across the people within a project if they are the project coordinator or across projects if they are the program coordinator.

Now that you understand the difference between these various positions, how do you as a leader determine which you need next?

Contributors are your organization’s muscle, actually doing the work. Build your muscle before you do anything else.

Managers of units, functions, programs and projects are the heart of your organization, translating overall direction into unit, functional, program and project priorities and managing delivery. These are generally the highest leverage additions once you have enough contributors.

Coordinators add leverage by working behind the scenes to arrange and coordinate resources.

Chiefs of Staff are all about leverage. Their primary function is managing your priorities and communication. In these they are consulting (two-way communication) and informing (one-way communication.) Additionally, they may pick up direct management for priorities, programs or projects. When they do that they look like a manager.

Deputies are all about succession planning, capacity and development.

Your deputy is generally your designated successor. This is particularly true if your deputy has “deputy” in their title. If you move out for any reason, they should be ready, willing and able to step into your position instantly.

Deputies give you, yourself increased leverage. Deputies often have the title of Chief Operating Officer. Those deputies give leader’s increased leverage by managing operations. Alternately, your deputy could manage the organizational process (often with the title of Chief Human Resource Officer) or the strategic process (with titles like Chief Strategy Officer, CFO, CMO, General Counsel or others.)

You may choose to move someone into a deputy role to further their development. In this case, the deputy will not be your designated successor. Instead they could be being groomed for a different role. You might for example, transition a CFO from heading the finance function to serving as your overall deputy for a period of time to broaden their horizons before moving them into a business unit general management role.

Implications

Make sure everyone understands what their job is and is not, and how they should interact with others. In general, add contributors first to give you muscle and then unit, function, program and project managers to direct your contributors. Add coordinators to support them next. Then fill chief of staff and deputy roles to direct the managers.

Click here for a list of my Forbes articles (of which this is #660) and a summary of my book on executive onboarding: The New Leader’s 100-Day Action Plan. Follow me on Twitter. Check out my website.

George Bradt

I focus on executive onboarding and leading through points of inflection to accelerate transitions, leveraging my own senior line management and consulting experience, as well as my books including “The New Leader’s 100-Day Action Plan.”

Obtaining a career as a business professional after completing a higher education in organizational leadership online provides an opportunity to focus on improving the effectiveness of the company. Organizational effectiveness relates to the efficiency of a business; however, a professional must also focus on quality services. The key to organizational effectiveness is using the right tools and strategies to accomplish a specific goal. Find out more about how to improve organizational effectiveness: https://myonline.centralchristian.edu…

Efficiency is the wise use of both time and energy – this is something everyone, not just leaders, struggle with. The good new is that there are tools that can help us in our day to day workflow maximizing our time and communication for greater efficiency.

Here are 5 tools I recommend to become more efficient in your organization: Asana – https://asana.com/ Zoom – https://zoom.us/ Slack – https://slack.com/ Trello – https://trello.com/ Workplace by Facebook – https://www.facebook.com/workplace Have you used any of these? Share your thoughts in the comments below! Let’s connect on social media: Instagram: http://instagram.com/nilssmith Twitter: http://twitter.com/nilssmith Facebook: http://facebook.com/nilssmith Website: http://nilssmith.com #Efficiency #Organization #Workflow #Communication #Zoom #Asana #Slack #Trello

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