Tag: reflect

Want To Change Your Life? Don’t Think One Year Into The Future — Think 10

You may be familiar with the saying “The future starts now.” As catchy as this phrase may be, it is fundamentally not true. The future doesn’t start now, or tomorrow, or next month—at least not if you want to get the most out of mental time travel. It takes much longer than that for the full benefits of the future to kick in. But when exactly the future starts depends on who you are and what your life circumstances are like. Let me tell you about a simple game I invented. If you play along, you’ll get a pretty good idea of when the future starts for you.

Every time I teach a futures-thinking class, I begin with a quick game of When Does the Future Start? I ask everyone: “If the future is a time when many or most things in your life will be different than they are today, how long from now does that future start?” I ask them to write down their answer in days, weeks, months, or years.

This isn’t a trick question, and there’s no single correct answer. In fact, usually there are dozens of different answers, all of them valid: a year from now, five years from now, 10 years from now, twenty years from now. (If you want to play along, go ahead and think of your answer to this question now.) That said, 10 years is far and away the most common answer to the question “When does the future start?” In the responses I’ve collected from more than 10,000 students, almost everyone agrees: Ten years is enough time for society and my own life to become dramatically different.

What makes 10 years such a magic number for the mind?

Most of us have internalized the power of 10 years to create change through a combination of our own lived experience and social convention. We think about our own lives as a series of 10-year-long periods: our 20s, our 30s, our 40s, and so on. We use these milestone birthdays to reflect on what we want our next decade of life to be like.

And we talk about decades as units of time in which society changes: think about how different the 1920s were from the 1910s, the 1960s from the 1950s, or how different the 2020s have already been from the 2010s. Anyone who has lived through more than one decade, or studied history, already has a clear mental model of just how much can change in 10 years.

If you look at recent history, 10 years really does seem almost like a magic number. You can find myriad examples of new ideas and actions creating a previously unimaginable social reality over the time span of a decade, give or take a few months. This is particularly true when it comes to social movements achieving historic victories, and new technologies achieving global impact. To consider just a few examples, it took, give or take a few months:

• 10 years for the civil rights movement against racial segregation in the United States to go from its first boycott of segregated bus seating to the successful passage of the federal Civil Rights Act (1955–1964)

• 10 years for the first international economic sanctions against South Africa’s segregationist apartheid system to lead to a new constitution that enfranchised Black South Africans and other racial groups (1985–1996)

• 10 years for same-sex marriage to go from being considered controversial when it was legalized by a country for the first time (the Netherlands) to being supported in global surveys by a majority of people in a majority of countries (2001–2010)

• 10 years for marijuana to go from being legalized for all uses in one US state, Colorado, to being decriminalized in 44 out of 50 states (2012–2021)

And it took:

• 10 years from when just 16 million people, mostly scientists and other academic researchers, were using the internet—they thought it would be used mostly to share scientific data—to when 1 billion people were using it (1991–2001)

• 10 years from the first iPhone release until a majority of people on the planet had smartphones, creating a new era of always-on communication (2007–2017)

• 10 years for Facebook to go from one user to 1 billion daily users, on its way to becoming the first product used by more than 1 in 3 humans on the planet (2004–2015)

• 10 years for Bitcoin to go from being a hypothetical idea discussed in a scientific article to having a nearly $1 trillion market capitalization, larger than the three biggest U.S. banks combined (2008–2019)

• 10 years from Airbnb’s and Uber’s foundings for a full 36 percent of U.S. workers to be engaged in some form of “gig work” (2008–2018)

• 10 years for Zoom to go from its first user testing session to becoming a critical lifeline for humanity during the COVID-19 pandemic, as the de facto tool for learning, work meetings, and staying in touch with friends and family (2011–2020)

In other words: Things that are small experiments today in 10 years can become ubiquitous and world-changing. And social change that seems improbable or unimaginable—well, in 10 years that can change, too.

Of course, not all goals for change can be achieved in a decade—many social movements take much longer. And progress doesn’t just stop after 10 years. The purpose of looking 10 years ahead isn’t to see that everything will happen on that timeline—but there is ample evidence that almost anything could happen on that timeline. And for that reason, 10 years helps unstick our minds. Ten years helps us consider possibilities we would otherwise dismiss.

Ten years even relaxes us a bit as we try to imagine preparing for dramatic disruptions or for a radical rethinking of what’s normal—because 10 years gives us time to get ready. And it’s for this reason that whenever I send people on mental time trips to the future, I almost always send them 10 years ahead. Futurists want people to go somewhere they believe anything can be different—even things that seem impossible to change today.

When we think on a 10-year timeline, it’s not just that we are more likely to believe that dramatic change can happen in the world. We become more optimistic and hopeful about what we can change through our own efforts. This has to do with a psychological phenomenon known as time spaciousness. It’s the relaxing and empowering feeling that we have enough time to do what really matters—to consider our options, make a plan, and act more confidently to create the future we want.

It is almost impossible to create a sense of time spaciousness when we’re thinking in a matter of days or weeks. But when thinking ahead 10 years … ah, it’s so much time! On a 10-year timeline, we don’t feel rushed. We have plenty of opportunity to develop new skills, collect resources, recruit allies, learn from our mistakes, bounce back from setbacks, and do whatever else we need to do to get the best possible outcome. This feeling of abundance makes us less risk-averse and therefore more creative. We have all the time we need to play with ideas, try new things, and experiment until we figure out what works.

Interestingly, brains respond to abundant space in the same way as they do to abundant time. Studies have found that we also think more creatively and set higher, “maximal,” goals for ourselves when we’re in rooms with higher ceilings or outside in a wide-open environment. With maximal goals, we focus on the upper boundary: What is the highest and best possible outcome we can imagine? So I like to think of a 10-year timeline as a kind of cathedral or Grand Canyon for the mind. It lifts the ceiling on our imagination.

When we feel time-poor, on the other hand, it’s like being stuck in a tiny, depressing room with no windows. We shrink ourselves and imagine less. We adopt “minimal” goals, which means we try to do just enough to avoid a bad outcome. As one team of expert psychologists put it: “A maximal goal reflects the most that one could wish for, whereas a minimal goal reflects bare necessities or the least one could comfortably tolerate.”

Do you have a sense of whether you’re waking up each day focused on maximal or minimal goals? Whether you’re feeling time-rich or time-poor? Setting goals for yourself (or your family, or your community, or your organization) on too short a timeline usually creates the feeling of being time-rushed. So does being too busy, but that’s not something you can always control. So rather than drastically reduce what’s on your schedule, it’s much easier to control how far out in the future you’re imagining when you think about changes you’d like to achieve.

You may not be used to goal setting on a 10-year timeline. We usually think about making personal change year by year, most commonly by making resolutions at the start of the New Year. But a one-year resolution won’t help you think maximally, and you won’t feel a sense of time spaciousness if you’re trying to achieve a big goal in just one year. So next New Year’s Day, why not try a new tradition? Make a 10-year resolution.

What could you (or your family, or your community, or your organization) accomplish if you had 10 years to do it? What would the long-term impact of a new habit be if you practiced it for 10 years? Let your mind play with some bigger possibilities. Now this idea may not sound appealing to you at first. When it comes to making resolutions, you don’t want to be different in 10 years; you want to be different as soon as possible! So go ahead and keep making short-term resolutions. And try to stretch your imagination a decade further too, while you’re at it.

If you want to get a taste of time spaciousness right now, here’s a trick you can try: pick a tiny task—and give yourself 10 years to do it. You might think that having all this time will make you more likely to procrastinate, and you’ll never actually get around to doing it. But procrastination, paradoxically, is more likely to happen when you feel time-poor. When you feel like you have less time to get things done, you do less.

And when you feel you have ample time, you do more. Studies show this is true completely independent of how much “free” or unscheduled time a person has. What matters is whether your brain perceives an abundance of time. So give it a try. Give yourself luxurious 10-year deadlines. You might be surprised at how much faster and more happily you do things you’d otherwise put off when you feel time-rich, and therefore more in control of your timeline.

I want you to try this, for real: go ahead and put a deadline, or some other small goal, on your personal calendar, for 10 years from today. Google’s and Apple’s calendar apps will let you schedule things 10 years in the future. While you’ve got your mental or digital calendar open, let’s try a mental time trip. Imagine it’s 10 years from today, and you wake up incredibly excited about … something. You’ve got a special event on the calendar. What is it?

To help you imagine this future more clearly, skip ahead in your digital calendar to 10 years from today. Now, fill in the blank space. What do you have planned, 10 years from today? Who are you doing it with? What will you be wearing? What supplies will you need? Why is this activity important or exciting for you? And how do you feel now that the day is here? Try to answer all these questions and imagine the day ahead as vividly as you can. Be sure to think about how you and your life circumstances might be different from today, and how those differences might change what you want or are able to do.

As with any mental time trip to far in the future, it may take a few moments for your brain to start filling in the blanks. Sometimes it helps to plant the seed of imagination in your mind now and come back to it later. Just keep the calendar open and keep playing with possibilities. My challenge for you is to put something exciting—maybe even something life-changing—on your real-world calendar for 10 years from today. You’ll have a whole decade to decide if you want to actually make it happen.

By Jane McGonigal

Source: https://slate.com
Do You Spend Time on Your Computer? This Vintage Game is a Must-Have

The Art of Deep Listening To Resolve Conflict

A lack of effective listening between colleagues is one of the main causes of workplace conflicts, a problem that has been on the increase during the pandemic.

Before we have even stepped into the room, we are likely to have our own agenda which disrupts our ability to truly listen and resolve issues. But what can be done about it to improve communication and resolve conflict, and why does it matter?

Poor listening and communication are at the root of many relationship breakdowns, conflicts and disputes and lead to talent loss, poor productivity, low morale, missing deadlines, failure to complete on projects, loss of sales and a breakdown in trust and relationships.

In business truly listening to employees, colleagues and stakeholders means seriously entertaining their ideas, thoughts and feelings, whilst simultaneously putting your own ideas and instinctive responses on hold.

Why The Pandemic Made Listening Harder

Being asked to work from home and attend frequent online meetings has meant that we have less access to verbal and non-verbal cues, body language, lipreading and facial emotional reading. Turn-taking is difficult in these sorts of meetings.

If listening and speaking are harder, then people have less opportunity to express themselves. In addition, we may be distracted by other things going on at home and our mood and mental health may have been suffering. A lost ability to socialize at work means that meetings are often now solely functional. Furthermore, whilst wearing them may be required, masks have increased communication and listening problems too.

Why Listening Matters

When we communicate, we are subconsciously conducting a test for trust and respect. The test is continuous, it happens from moment-to-moment and is based on what people see, hear or feel. What they want to know more than anything else is ‘Do I matter?’ and ‘Am I heard?’

We also pay most attention to the things that directly concern us or are relevant to our own situation, our own needs, interests, fears and concerns, which means we can often listen from our own point of view rather than the speakers.

The message that a person or organization intends to give is frequently not the message that the other receives. Even when we feel we are expressing ourselves with great clarity, if either or both sides don’t truly listen to what is being said or don’t share the same meaning in the message there will be failures in communication. Not feeling heard can affect work relationships which can result in deep resentment, frustration and conflict.

Tips of how to use deep listening to resolve conflict.

  1. Understand that every conflict has two components: emotional and rational. When a person experiences high emotion in response to a situation or an exchange with another person, the rational, thinking part of the brain will not come into play until they have dealt with the emotional hijacking of the brain. It is physically impossible for someone to switch to logical thinking when their amygdala has created an emotional fight or flight response.
  • Acknowledge a person’s emotional state with an empathetic response. In instances where an emotional response is taking place, the first step to resolving the situation involves expressing empathy. You do this by saying something like ‘It sounds like you are feeling very frustrated’, or ‘I can see that you are upset by this’.
  • Be curious about what it is that is bothering them. If you are aware of and respectful of the other person’s needs, interests, fears and concerns then that is a great opening for good communication. Equally understand that the surface level of conflict is usually just that and there may be deeper issues involved; you may be missing subtle cues or underlying messages. Try not to interrupt or jump to conclusions.
  • Stand in the other person’s shoes. Even if only for a brief moment in time, try to see the world as the other person sees it, rather than how you see it. If you can do this then the person that you are communicating with will begin to have trust in you.
  • Show you are listening. Make eye contact, be present, don’t multi-task at the same time, turn your phone and the tv off, and pay attention to what the other person is saying rather thinking about your own response. Speaking to someone who gives the impression that they are not listening will only escalate the situation further.
  • Reflect back. Unless we take the important step of reflecting back to the speaker what we thought we heard and checking that our interpretation is correct, then we have no real way of knowing that we have understood accurately. Don’t tell them what they are feeling but summarise the important bits by using phrases like ‘I think you are saying’…’ and ‘If I heard you correctly…’
  • You don’t need to have all the answers.  Sometimes people just want to offload or vent and they don’t want fixing.  It is ok to not always know what to say. The important thing is to be present and there for them and to have created a safe space for them to tell you how they are feeling.
  • Tell them your reaction if relevant. Give the speaker some information about your response to their message. Don’t attack on what has been said but add some value to the conversation, describing your reaction rather than criticising the speaker.

By: Jane Gunn , Renowned Mediator and Conflict Specialist, http://www.janegunn.co.uk

Source: The art of deep listening to resolve conflict – HR News

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What Crypto Investors Need To Know About Charitable Tax Planning

Ah, December. It always feels like this month sneaks up on us. For many, it is the last chance to impact their tax planning. But in the year end rush, there is a lot to consider.

The past 18 months have been a wild ride in the capital markets. From the lows of March 2020 to the highs of the recent months, investors have done incredibly well. Further investors who fearlessly entered the crypto market a few years back might find themselves with significant gains.

And that is where taxes can become tricky. “Think of cryptocurrency like a stock. Sell it in less than a year at a gain, and it is ordinary income. More than a year, and it’s taxed at long-term capital gains rates,” explains Adam Markowitz, EA and Vice President, Howard L Markowitz PA, CPA

While recognizing a gain might seem like the only option available to crypto investors, a unique tax planning opportunity is available:  the ability to use your cypto holdings to donate to charity. As crypto becomes commonplace in investment portfolios, more donor advised funds (DAFs) and charities are accepting these holdings in their donations.

For many this will be a significant planning opportunity, but just because it is permissible, doesn’t mean it’s straightforward. There are a few rules of the road that crypto investors must consider when donating to charity.

Tax Mechanics

Before we get into how crypto can be donated, it is important to understand the mechanics of donating noncash assets to charities.

“In addition to cash donations, individuals, partnerships and corporations are allowed a charitable deduction on their tax returns for donated property,” explains Lorilyn Wilson, CPA & CEO of Lookahead LLC and DueNorth PDX.

Publicly traded securities are commonly-donated non-cash items. In this situation, investors can get a special two-part tax benefit. First, they do not have to recognize the capital gain; second, they get a charitable deduction when the holdings go to the charity or donor advised fund.

“But there are rules. For property donated with a combined worth of more than $500 (think Goodwill donations, cars, etc.), an additional form called Form 8283 must be filed as well,” says Wilson. For publicly traded holdings, only Part I of the form is required.

“The IRS requires you take the charitable deduction at the fair market value of the property being donated – and this is the form used to do just that,” says Wilson.  “Questions such as the name of the organization donated to, property description, date property was acquired and contributed, how much it cost, and what the resale value is – is all information gathered on this form.”

Donating stocks can be a powerful tax management tool, but charities and DAFs have historically been nervous about crypto. Things are changing and the door for donating crypto is now open.

Be Aware of Appraisal Rules

Donating crypto is not as straightforward as donating publicly traded stocks. The world of crypto has not been transparent and the rules around donations reflect that.

“Now let’s say someone has decided to donate their crypto or other non-publicly traded securities. Could they artificially inflate the value of their donated property to get a higher deduction and pay less in taxes? As usual, the IRS is one step ahead of them,” says Wilson.

That’s why it is important to be aware of another set of rules surrounding Form 8283. Unlike publicly traded securities, a donation of cyrpto currency that exceeds $5,000 will require a qualified appraisal.   Wait, aren’t crypto currencies actively traded, with the ups and downs of their prices making headlines? The answer is that neither the IRS nor the SEC has taken any official position to treat cryptocurrencies as securities. In fact, the IRS has designated cryptocurrency as property and not currency.

A qualified appraisal must meet IRS requirements, including the need to use a qualified appraiser who has met education and experience requirements. Qualified appraisers are usually licensed or certified in the state in which the property is located.

Further, the appraisal must be done no more than 60 days prior to the donation and no later than the due date of the tax return including extensions. The appraisal is reported on Form 8283 and the appraiser is required to sign the form. No appraiser? No deduction.

It can be challenging to find a crypto appraiser, but as the technique is in greater demand, there are more resources available. Investors who use a donor advised fund like Schwab Charitable or Fidelity Charitable, may also be able to draw on their expertise.

Investors should anticipate that they will spend approximately $500 to $1,000 on appraisal fees, but the tax benefit may be worth it.

Check With Your Tax Professional

Ultimately, crypto investors should seek help from their tax professional to make sure that they take the appropriate steps in donating crypto to a DAF. It could mean the difference between a great tax planning experience and the disappointment of a disallowed deduction.

Follow me on Twitter or LinkedIn. Check out my website.
Megan Gorman

Megan Gorman

Ever since my first tax class in law school, I have been fascinated by wealth and the journey one takes to achieve it.

Source: What Crypto Investors Need To Know About Charitable Tax Planning

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China Power Crunch Hits GDP Growth

SHANGHAI — China’s economic growth continued to decelerate in the third quarter, as gross domestic product came in at 4.9%, softened by the country’s zero-tolerance COVID measures and energy shortages.

The year-on-year GDP growth rate, published on Monday by the National Bureau of Statistics for the three-month period through September, was below the median 5% expansion forecast by 29 economists in a Nikkei poll released earlier this month.

The figure slid from 7.9% for the April-to-June quarter, weighed down by high commodity prices amid uncertainty kindled by the China Evergrande Group’s debt crisis, which is piling risk onto the property and banking sectors.

The reading also reflects weak overall activity, including in manufacturing and consumer spending. Retail sales of consumer goods, a barometer of household spending, edged up by 4.4% in September, compared to 2.5% in August, but was still well below the double-digit growth that had continued till June.

Certain factors have persuaded economists to be cautious, at least for the near term. Rising coal prices are hitting the profitability of electricity providers, making the utilities reluctant to generate power. As it prioritizes supplying power to sectors that touch everyday life, the government is capping supplies to the steel, cement and other energy-intensive industries. The result has been less production and more inflation.

The statistics office last week announced that the producer price index for manufactured goods in September rose by 10.7% from a year earlier, the strongest surge in the past 25 years, as far back as comparable data goes.

The government forecasts China’s economy to grow 6% for all of 2021, the International Monetary Fund projects 8% and the Asian Development Bank 8.1%.

The economy expanded 9.8% in the first nine months of the year, largely driven by trade as both exports and imports jumped nearly 23% in yuan terms.

Service sector growth of 19.3%, led by software and information technology services, also stoked the nine-month expansion.

The statistics office said GDP grew 0.2% in the third quarter from the previous three months, which the U.K.’s Capital Economics noted is the second lowest since China began revealing such data in 2010.

Growth lost more steam in September as industrial production slid to 3.1% from 5.3% in August, while the official manufacturing Purchasing Managers’ Index fell to 49.6. It slipped below 50 — which the statistics office says “reflects the overall economy is in recession” — for the first time since February 2020.

Meanwhile, officials have been playing down the country’s power crunch and worries over the Evergrande crisis.

“The energy supply shortage is temporary, and its impact on the economy is controllable,” Fu Lingxuan, the National Bureau of Statistics’ spokesperson told reporters on Monday, citing recent measures to boost coal supply.

Zou Lan, head of financial markets at the country’s central bank, said Evergrande had “blindly diversified and expanded business,” urging the property group to offload assets to raise funds to pay off debts.

“The risk exposure of individual financial institutions to Evergrande is not big and the spillover effect for the financial sector is controllable,” Zou said on Friday.

While fallout from the power shortages and concerns over the property market may have eased from September, their impact on China’s broader economy should not be underestimated and will be a major downside risk in the fourth quarter, warned Shanghai-based Yue Su, principal economist at The Economist Intelligence Unit.

“The slowdown in the property sector will affect the activities of firms in areas such as construction contracting, building materials and home furnishing,” said Su, adding that energy-intensive industries will face rising costs as well.

Hong Kong-based Tommy Wu of Oxford Economics said policymakers are likely to take more steps to shore up growth, including ensuring ample liquidity in the interbank market, accelerating infrastructure development and relaxing some aspects of overall credit and real estate policies.

And not all economists agree with China’s official data.

Julian Evans-Pritchard of U.K.-based Capital Economics said the research firm’s in-house measure, the China Activity Proxy, tracked a sharp 3.9% quarter-on-quarter contraction in the third quarter, compared to a 3.0% expansion in the previous quarter.

“For now, the blow from the deepening property downturn is being softened by very strong exports,” said Evans-Pritchard. “But over the coming year, foreign demand is likely to drop back as global consumption patterns normalize coming out of the pandemic and backlogs of orders are gradually cleared.”

The benchmark Shanghai Composite Index dropped as much as 0.92% on Monday morning, before closing for the midday break down 0.35%.

By: CK TAN

Source: China power crunch hits GDP growth – Nikkei Asia

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The World’s Newest Call Center Billionaire

Meet the world’s newest call center billionaire. Laurent Junique is quite the globe-trotter: He’s a French citizen, his company is based in Singapore and he just listed that company, TDCX Inc., on the New York Stock Exchange last week.

Junique, TDCX’s 55-year-old founder and CEO, also just joined the billionaire ranks: Junique’s 87% stake in the firm is now worth $3 billion, thanks to a 34% rise in TDCX shares since the IPO on October 1—an offering that raised nearly $350 million for the company.

Started in 1995 in Singapore as Teledirect, an outsourced call center that handled calls, emails and faxes for a variety of clients, the company rebranded as TDCX in 2019 to reflect its expansion into a range of services including content moderation, marketing and e-commerce support. (CX is short for “customer experience” in the customer service industry.)

TDCX reported a $64 million net profit on $323 million sales in 2020, an improvement from the $54 million profit and $242 million in revenues it recorded in 2019. That growth came in part due to greater use of the services that TDCX offers, including tools that help companies improve the performance of employees working from home. Still, TDCX is highly dependent on two clients—Facebook and Airbnb—which collectively accounted for 62% of sales in 2020.

“Our successful listing reflects the world-class company that we have built and our position as the go-to partner for transformative digital customer experience services,” Junique said in a statement on the day of the IPO. “We are grateful for the support of our clients, many of whom are global technology companies that are fuelling the growth of the digital economy.”

Junique is the second call center billionaire that Forbes has tracked. The first, Kenneth Tuchman, founded Englewood, Colorado-based TTEC Holdings (formerly called TeleTech), in 1982; at nearly $2 billion, the firm had about six times the revenues of TDCX last year. Tuchman first became a billionaire in 2007. Several Indian billionaires, including HCL Technologies cofounder Shiv Nadar and Wipro’s former chairman Azim Premji, offer call centers as some of the services their firms provide.

Junique will maintain an iron grip on TDCX as a public company, controlling all of the firm’s Class B shares, which make up more than 86% of the firm’s equity and represent 98.5% of voting power. He owns those shares through Transformative Investments Pte Ltd, a company based in the Cayman Islands that is entirely owned—according to public filings with the Securities and Exchange Commission—by a trust established for the benefit of Junique and his family. While its headquarters are in Singapore, TDCX has also been incorporated in the Cayman Islands since April 2020; prior to the IPO, the firm was controlled by Junique through a Caymans-based holding company. A spokesperson for TDCX declined to comment.

Before launching TDCX as a 29-year-old in 1995, the French native cut his teeth studying advertising at the École Supérieure de Publicité in Paris and business administration at the nearby École Supérieure Internationale d’Administration des Entreprises, graduating in 1989. After a two-year stint at consumer goods giant Unilever, Junique—who had reportedly been cooking up business ideas since he was a child, including a glass recycling proposal he came up with at age 13—decided he wanted a more international career, but struggled to find a gig as a young graduate with little experience.

Armed with a suitcase and just enough cash to get by, he decamped to Singapore in 1995 to try his luck on the other side of the planet. Singapore offered a strategic location as a modern, English-speaking city at the heart of fast-growing Southeast Asia, and Junique started a call center called Teledirect aimed at businesses looking to cut costs and outsource customer service. Soon enough, Junique scored the firm’s first big client, an American credit card firm based in Singapore.

Two years later, in 1997, Junique sold a 40% stake in Teledirect to London-based advertising giant WPP for an undisclosed amount. Since then, TDCX expanded beyond call centers and now has offices in 11 countries across three continents, including locations in China, Japan and India. In 2018, Junique bought back WPP’s 40% stake in the call center business for about $28 million. Three years of growth later, the company now has a market capitalization of $3.5 billion.

With 2020 marking a record year for TDCX, Junique is hoping that the Covid-induced transition away from offices has made the firm’s products more necessary for its clients. “As consumers live more and more of their lives online, the expectation for things to be done simply, conveniently and on-demand will only increase,” Junique said in a statement.

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Giacomo Tognini

Giacomo Tognini

I’m a Staff Writer on the Wealth team at Forbes, covering billionaires and their wealth. My reporting has led me to an S&P 500 tech firm in the plains of Oklahoma; a

Source: The World’s Newest Call Center Billionaire

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“BBC Three – The Call Centre, Series 1”. Bbc.co.uk. 2013-12-10. Retrieved 2017-12-10.

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