How Executives Can Prepare for Long-Term Distributed Work

Some business shifts happen suddenly. In 2020, the COVID-19 pandemic and subsequent government stay-at-home directives forced organizations across the globe to make a rapid transition to remote work. Keeping employees connected and productive as they worked from home was an imperative for sustaining business continuity.

Many organizations succeeded. They quickly implemented new technologies and processes that helped address immediate challenges, allowing employees to effectively communicate, collaborate and complete tasks without setting foot in corporate offices.

This sudden workforce change of 2020 could be a catalyst for a long-term transformation that benefits both organizations and their employees. By building a robust distributed work model, organizations can recruit new employees from a wider geographic pool, help facilitate a better work/life balance for employees, and potentially reduce office real estate costs.

Neither organizations nor their employees are eager to return to “business as usual.” According to a recent VMware survey, 61 percent of respondents agree that their organisation is experiencing the benefits of remote work and can’t return to how things were before. Approximately 90 percent of respondents agree that it is an employer’s responsibility to ensure employees can access the digital tools they need for remote work.

The VMware Anywhere Workspace includes the tools your organization needs to empower a distributed workforce. By implementing digital work spaces, high-performance remote access, united endpoint management and intrinsic security from VMware, you can create a true “work-from-anywhere” organization.

Facing the challenges of sustaining distributed work

The distributed-work model thrust upon us in 2020 offers important opportunities for businesses and their employees. But to maintain the success of distributed work for the long term, your organization will likely have to address several key challenges.

Operational complexity. Too many organizations piece together their distributed-work strategy, adopting multiple point solutions from different vendors. Attempts to integrate those solutions are not always successful. As a result, administrators are left with multiple tools and siloed teams. You need ways to unify endpoint management, simplifying administration even as you support a growing variety of device types and platforms.

Implementing scalable solutions will be key. Existing virtual desktop infrastructure (VDI), digital workspace and security solutions might have allowed employees to start working from home quickly during the pandemic or another period of business disruption. But can those solutions scale for the long term, as a growing number of employees expect seamless remote-work experiences? If your solutions can’t scale, distributed workers could be plagued with productivity-sapping availability issues while IT administrators become overwhelmed with complexity.

Fragmented security. As you implement and expand your distributed-workforce strategy, security must be a top priority. Look beyond traditional, perimeter-based security models. With remote employees frequently using personal devices to access apps and data, far away from company offices, you need to protect a significantly expanded attack surface.

Your organization might have relaxed security policies when stay-at-home directives were first issued. But you now need solutions that extend security policies to new endpoints scattered across a broad array of locations. And you need sufficient visibility into all of your distributed apps, data, devices and networks so you can identify threats from wherever they emerge.

Adding individual point solutions introduces both complexity and risk. Many organizations struggle to manage numerous distinct products, agents and interfaces. Beyond creating administrative complexity, this kind of fragmented approach leaves gaps that hackers will be eager to exploit. Your organization needs a singular, integrated approach to security that safeguards all assets and streamlines management—without negatively affecting user productivity.

Sub-optimal user experience. For many organizations, the pandemic did not halt hiring. Yet on boarding distributed employees can be slow and frustrating for new hires. You need ways to speed the on boarding process without requiring people to be physically present at headquarters. For employees to be productive on day one, your IT group must be able to give them secure, frictionless access to essential apps and data.

Once employees are ready to work, many need ways to overcome challenging home Wi-Fi networks. Poor network connectivity and slow virtual private network performance can seriously hamper distributed-work productivity. To make sure employees can continue to get their work done, wherever they are located, you need to provide performance and bandwidth at levels that at least approach what employees experience at the company office.

Adapting to new ways of working with the VMware Anywhere Workspace

To help organizations navigate immediate challenges and prepare for the future, VMware has created the VMware Anywhere Workspace. This integrated solution can help your organization overcome pressing remote-work obstacles and maximize benefits well into the future. You can embrace a sustainable distributed work strategy through a secure, scalable and unified digital infrastructure.

The VMware Anywhere Workspace addresses the challenges of distributed work by enabling you to automate the workspace, secure the edge, and deliver high-quality, multi-modal experiences.

Automate the workspace. The VMware Anywhere Workspace helps simplify operations and centralize endpoint management by automating the workspace. VMware Workspace ONE digital workspaces, for example, help remove complexities with automated enrollment across all platforms.

Over-the-air management helps ensure that your IT group can reach every endpoint with policies, patches and updates. Intelligence-driven, management for Windows 10 devices streamlines processes while avoiding infrastructure costs. In addition, VMware Edge Network Intelligence provides IT with actionable and automated insights on network health and app delivery. Your administrators can concentrate on defining and delivering a consistent workspace experience.

The VMware Anywhere Workspace can be scaled rapidly so your organisation can accommodate a short-term influx in remote workers or prepare for long-term expansion of the remote-work model. With the VMware Horizon VDI solution, you can take advantage of hybrid- and multi-cloud deployment models to scale users. A single cloud console lets you reduce management complexity.

Secure the edge. The VMware Anywhere Workspace enables you to safeguard remote endpoints and data, shrinking your attack surface while unifying security. For example, VMware Carbon Black Cloud is a cloud-native platform that provides layered endpoint protection backed by machine learning and behavior analytics to thwart malware attacks. You can also adopt the VMware SASE Platform, an integrated secure access service edge (SASE) solution that combines the power of software-defined WAN gateways, Zero Trust secure access, secure web gateways, cloud security access brokers and next-generation firewalls.

Deliver high-quality, multi-modal experiences. The VMware Anywhere Workspace puts employees first by accelerating on boarding and providing consistent, high-quality experiences across personal and company-owned devices. Distributed workers have everything they need on day one. Using the Workspace ONE Intelligent Hub, employees have immediate access to a full set of business applications through a single sign-on process, whether they are using a personally owned or company-owned device. Zero Trust capabilities help ensure that only authorized people are granted access to apps. Self-serve resources and notifications help workers stay engaged and supported.

The VMware Anywhere Workspace also helps overcome the networking limitations of remote work. VMware SD-WAN gives remote workers the reliable remote access and robust performance they need for using critical business applications when working from home. It also helps safeguard network traffic while giving IT a choice of using built-in firewall capabilities, deploying security software as a virtual network function, or directing traffic to a third-party cloud-based firewall-as-a-service solution.

Preparing for a future of more flexible work

VMware is in a unique position to provide an integrated solution to holistically address the challenges of distributed work. By bringing together digital work spaces, high-performance edge networking, unified endpoint management and intrinsic security, the VMware Anywhere Workspace enables you to adapt to the present and prepare for the future of distributed work. You can scale to support a growing distributed workforce and maximize employee productivity while maintaining robust security.

By VMware

Source: How Executives Can Prepare for Long-Term Distributed Work

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Further reading

If you’re getting started with managing remote employees, be sure to check out our master guide: 13 Things You Didn’t Plan for When Hiring Remote Employees

Also, be sure to check out: 5 Things You Didn’t Expect When Managing Remote Teams (and what to do about it)

How to be productive while working remotely: How to Work Remotely Like a Pro: Advice from an Expert

Avoid these remote management mistakes:

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Additional how-tos specifically for remote workers:

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Remote work: How to lead your team effectively as more work remotely

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You’re Still Doing Remote Work All Wrong

March 18, 2005, I cleaned out my desk at Registered Rep. magazine, the financial publication I was (I can admit it now) a rather terrible business reporter for, and left a job I’d held for two years. I didn’t leave on bad terms. I liked all my co-workers and there were no sour feelings, but I also didn’t have another job set up.

I just knew I wasn’t a very good business reporter, my boss agreed with me, and thus we went our separate ways. I turned in my key card, filled out some paperwork with HR, and hit the Irish pub across the street for a round of goodbye beers. I wasn’t sure what I’d do next. Maybe try freelancing for a while?

And that, friends, was the last day I worked in an office. Six months later, I founded the sports website Deadspin out of my apartment, and I’ve been working at home as a writer ever since. It has been so long since I worked in an office that my non-office work life is now old enough to drive. Considering every story I’ve read about in-person office life in the last 16 years has been about all the terrible things you’re doing to each other in cubicle-land, it does not seem that I am missing out on much.

What I discovered upon leaving office life was how much more immediately productive I became when I no longer had to commute back and forth every day, when no one ever came by my desk to interrupt me just as I’d really start to hit my groove, when I didn’t feel like my boss would come up and start breathing down my neck at any given moment.

To be sure, working from home isn’t for everybody, but it clearly worked for me: I can’t imagine working any other way now. I certainly didn’t get it right the first year, but I have developed all sorts of lifehacks and shortcuts to maximize my efficiency and sustain a comfortable work-life balance. I’m good at this.

I’ve watched during the past year as you have broken every cardinal work-at-home rule that I’ve honed to a science over the last 16 years.

But then the pandemic hit, and suddenly, many of you were working at home, too. And you, no offense, are terrible at working remotely. You’re all rookies, and you keep making rookie mistakes. I’ve watched during the past year as you have broken every cardinal work-at-home rule that I’ve honed to a science over the last 16 years; it’s a little like watching a toddler try to use a chainsaw. And now the whole world’s a bloody mess.

With the accelerated vaccine rollout and large swaths of the workforce likely returning to the office at some point this year, we’re (hopefully) going to be returning to some semblance of normal — or at the very least a New Normal. But there are still going to be hundreds of thousands of people working from home that previously weren’t before the pandemic. You all need to step up your remote work game and get a lot better at this or risk taking the rest of us down with you. To that end, here are five unbreakable rules, if you’re going to commit to remote working for the long haul.

  1. Do not just wear your pajamas all day. I’m not saying you have to put on a suit and tie like you’re working at a bank or something. (But also it wouldn’t hurt?) Your mind, body, and soul can’t help but not take anything you’re doing all that seriously if you’re still wearing your bedclothes all day. You obviously don’t have to be formal, but you have to set very clear boundaries for “work time” and “off time,” and a great way to do that is to dress accordingly. I recommend, at a minimum, workout clothes, which at least hint to your mind, body, and soul that you should be doing something right now. Changing your clothes before you sit down to work tricks you into believing your surroundings have changed. And tricking yourself that you’re under more scrutiny than you actually are is a key part of working from home. It is truly shocking how many people tell me that they just wear pajamas all day when they’re working at home. No wonder you’re not getting anything done.
  2. Conversely, do not forget that you are also in your home. Whenever someone who has always worked in an office finds out I’ve worked out of home for so long, they always say something like, “I don’t know how you do it. Don’t you just want to go lie down rather than work?” But in practice, it’s the opposite problem: When your home is your office, that means you are in your office all the time. After all, there is always some work to do, and if you are not careful, you will just spend all your waking hours doing it. And we have enough of a national issue with workaholism and burnout as is. The problem is not remembering your home is your office; the problem is remembering that it is not just your office. During the pandemic, it is increasingly obvious that some of you are just sitting at your desk every hour of the day… and nowhere else in your home or apartment. It’s your living area. Live in it.
  3. Limit how much time you spend on social media. This is just a good life tip in general, but the problem with being at your computer all day — particularly when we’re all in the middle of a global pandemic — is that you can get sucked into a doomscrolling black hole. (And after all: That’s supposed to be what lying in bed and not sleeping is for!) Social media is making us all crazy anyway, but when you combine it with cabin fever, you get, well, you get the total madness we’ve all been experiencing over the past year. I recommend the Freedom app, which will block whatever sites you want it to, for as long as you want it to. You’ll be surprised how much happier and productive you are.
  4. Set a clear schedule with set parameters. This goes hand in hand with Rule №2, but you have to make yourself, every day set a time that you stop working, no matter what. (You know: like a job.) I recommend thinking of the day not in terms of hours, but in terms of tasks. Make a list at the beginning of the day. If you get all the tasks done before your set hour, great: You get time to go read a book, play a video game, or put your pajamas back on. But no matter what: Don’t go past that set time, or add to your lists of tasks. Otherwise, you just won’t stop.
  5. Go outside. This is vital, even in a pandemic. (Especially in a pandemic.) People that work from home constantly have to remember that, in spite of all immediately available evidence in front of their face, there is in fact a whole big world just beyond their doorstep. Go see it. Your home, your computer, and your work will be waiting for you right where you left it. And who knows? You might even find work a little easier to crack into upon your return.

Seriously, you all need to head back into the office; I can see how this is making you all nuts. But in case we’re all still stuck, sans office, for a little while longer, you can start by finessing these five unbreakable rules for working at home. For your sake. For mine. For everybody’s. You can thank me later.

Will Leitch

 

By: Will Leitch

Source: Americans Need to Go Back to the Office | Index

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For anyone that works, commuting might just be the worst part of the day. So with WFH and less time commuting, could we see a drastic change in the cities we live in? #WFH #FutureOfWork #BloombergQuicktake ——– Like this video? Subscribe: http://www.youtube.com/Bloomberg?sub_… Become a Quicktake Member for exclusive perks: http://www.youtube.com/bloomberg/join QuickTake Originals is Bloomberg’s official premium video channel. We bring you insights and analysis from business, science, and technology experts who are shaping our future. We’re home to Hello World, Giant Leap, Storylines, and the series powering CityLab, Bloomberg Businessweek, Bloomberg Green, and much more.
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Is Mass Remote Working Really The Way Forward?

Is Mass Remote Working Really the Way Forward?

Research from The International Workplace Group’s 2019 Workplace Survey showed how over half of us globally were already working outside of a main office HQ some of the time. And even in a pre-pandemic world, 75 percent of employees noted remote working as “the new normal.”

That new normal arrived en masse for a lot of us just a few months later.

There seems to be a mixed reaction from organizations as to whether remote working at the scale we currently see will last. Tech firms and even some major banks have come out publically to say they’ll be cutting office space and moving to a “central hub” approach, similar to a WeWork set-up.

Yet recent well-publicized comments from the likes of Goldman Sachs are adamant that their employees will be returning, with boss David Solomon stating: “I do think for a business like ours, which is an innovative, collaborative apprenticeship culture, this (remote working) is not ideal for us. And it’s not a new normal. It’s an aberration that we’re going to correct as soon as possible.”

The traditional arguments in favor of organizations allowing remote working were based on well being, a better work/life balance, attracting more candidates and even seeing better productivity and engagement.

But comments from the likes of Solomon deviate from the body of research that had suggested working from home was a solution to so many modern-day work issues — and highlights some of the potential pitfalls.

And there could be new research that supports his viewpoint too, especially when it comes to the holy grail for people managers: engagement.

But first, let’s take a whistle-stop tour of some research showing remote working as highly beneficial for people and organizations alike and should feature more into the future.

Remote working is beneficial for engagement and productivity.

Turning to various studies by Gallup, a pretty picture is painted about the positive outcomes associated with remote working. And it predominantly comes down to engagement.

Highly-engaged workplaces, Gallup reports, can see 41 percent lower absenteeism and 21 percent higher profitability. How this links to remote working is that engagement reportedly peaks when workers spend 60 percent to 80 percent of their time working remotely, seemingly confirming that a mix of in-office contact time and remote-work flexibility, weighted toward the latter, can stimulate better performance and outcomes.

Outside of performance gains, offering flexible working can attract more candidates too — or at help to retain ones currently employed. This survey released in 2018 by Flex jobs found that 78 percent of millennials would be more loyal to an employer if they had flexible work options, whilst seven in 10 also said they’ve left a job or have considered leaving a job because it lacked flexible working arrangements.

Of course, flexible working covers a range of areas from flex-time to picking shifts, but remote working plays a major part.

But are remote workers really more engaged than their office-based counterparts?

Perhaps not.

Remote working can be damaging.

According to Dan Schawbel’s Harvard Business Review article analyzing findings from a 2018 Virgin Pulse study, it turns out remote workers may not be more engaged after all. They may even be more likely to quit.

The study showed how two-thirds of the 2,000 predominantly-remote employees they quizzed weren’t engaged and only 5 percent said they see themselves working at their company for an entire career. That compares to just one in three who don’t work remotely.

Schawbel argues that these results aren’t surprising, citing that humans crave at least some face-to-face interaction in order to feel bonded to teammates.

I couldn’t disagree with that, and the majority of straw polls on LinkedIn I’ve seen over the last year do indicate that most of us would like some balance between remote and office-based work. But what this research doesn’t touch on is the generational divide in remote working, especially pre covid, and how that may skew results.

As the survey from FlexJobs noted above reported, it’s younger workers who typically crave flexibility, and numerous studies have shown how millennials and Gen Z tend to be less loyal to a single employer.

McKinsey Global Institute’s timely analysis of what’s next for remote work published in November last year suggests that “hybrid models of remote work are likely to persist in the wake of the pandemic, mostly for a highly educated, well-paid minority of the workforce.”

Will remote working at scale last? 

In short, yes, but not at the current scale. As McKinsey’s report perfectly summarized:

The virus has broken through cultural and technological barriers that prevented remote work in the past, setting in motion a structural shift in where work takes place, at least for some people.

Key here is “for some people.” I do think that for many of us, being forced to work from home has opened eyes to a new way of living, of integrating work life with home life, and the time, well being and cost benefits that arise.

But it’s not for everyone. Before Covid, people working remotely really wanted to be remote workers. It was a perk they sought out. Because of this, it’s valued more, appreciated more and also, the remote worker by choice likely recognizes in themselves that they have a personality and way of working that does lean towards higher productivity and engagement outside of an office.

Post-Covid, there are now hundreds of thousands of people now working remotely, but not by choice. And that’s the main difference. The right home setup wasn’t there to begin with. They may have a personality that thrives more on social interaction and find their engagement is supported by the hub of an office and proximity to co-workers.

Interesting anecdotal evidence for this perspective was on a recent LBC London phone-in where long-term work-from-homers were lamenting the permanence of their loved ones in their home offices as they too were sent home for the pandemic.

By: Arthur Wilson / Entrepreneur Leadership Network VIP

Source: Is Mass Remote Working Really the Way Forward?

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Remote Work: 5 Things Every Business Needs To Know

remote-worker.jpg

Once upon a time, remote work was something only tech startups considered to be an option for staff members scattered across the globe. Then a pandemic struck, forcing businesses everywhere to reconsider the possibility that allowing employees to work from home might be the only way to keep the company from failing. 

Special Report: Working from home: How to get remote work right (free PDF)

This ebook, based on the latest ZDNet / TechRepublic special feature, helps enterprises and SMBs alike navigate the technical and management challenges of a remote workforce.

Read More

According to a TechRepublic survey, 61% of businesses have gone out of their way to make remote work possible for most employees. That’s not a blip on the radar. Given that an overwhelming majority of respondents (61%) would rather work from home than in an office, it’s safe to say the remote work option is here to stay.

For employees, it’s a change in routine and locale, but for businesses, it’s much more than that — every company has far more to consider. Let’s dive into five considerations that your company must understand for a smooth and productive work-from-home experience.

SEE: Speed up your home office: How to optimize your network for remote work and learning (free PDF) (TechRepublic)

Remote office tools

No matter where your employees work, they need the right tools. When those employees are working in the office, you provide them with everything necessary to get the job done: Computers, printers, mobile devices, desks, chairs, network devices, software, white boards, and more. If you believe employees working from home should be on their own for equipment, you’re doing remote work wrong.

If you’re not willing to directly pay for the tools your employees need, you should at least consider allowing them to expense those costs. But all purchases must be approved — otherwise, you’ll wind up with employees buying extravagant chairs and laptops.

According to our survey, 56% of respondents said that their company had done a poor job of supplying the necessary hardware (computers, printers, and so on) and 52% of respondents said their company had done a poor job supplying them with the necessary office equipment (desks, chairs, etc.) to work remotely. Unless this improves, staff will either be incapable of doing their jobs with any level of productivity (at best) or they’ll burn out and quit (at worst).

At a bare minimum, your company should supply remote workers with:

  • A computer or laptop for work only
  • A printer (if needed)
  • All software necessary to do their jobs
  • A VPN (if security is a concern)

Managing burnout

Burnout is a serious issue with employees who are not accustomed to working from home. Why does this happen? The biggest reason is the inability to separate work from home. When this happens, the lines blur so much that employees can begin to feel as though they’re working 24/7/365. On top of that, people no longer get a much-needed break from family life. That one-two punch makes burnout happen faster and on a more profound level.

How do you manage this? The most important thing you can do is keep the lines of communication open. You’ll need to have someone (or multiple people) on hand to talk to staff in order to help them through these periods.

You’ll need to educate your staff to:

  • Create a routine such as scheduled work times that clearly define ‘work time’ and ‘home time’.
  • Set boundaries like, “When the office door is closed, I’m at work.”
  • Communicate with family — make sure your employees are doing a good job of communicating with their loved ones.
  • Practice self-care. Your employees will need, on some level, to learn how to take care of themselves to avoid stress.
  • Understand priorities so your staff always know what work takes priority and what work can be put off.

According to our survey, 78% of respondents indicated they were working from home five days a week. If those staff members don’t work smart, they’ll suffer burnout fast. Feeling like you’re ‘in the office’ day in and day out can be exhausting. To that end, you’ll need to consider allowing staff to work a flexible schedule.

Managing a flexible schedule

This one is a challenge for most businesses because nearly every company works on the assumption that business hours are universal. There’s a reason why Dolly Parton’s “9 to 5” resonates so well with a majority of the population around the world.

However, with remote workers, the idea of a set work schedule needs to be thrown out the door. You must remember that people are working at home, which can throw a major wrench in the works. What am I talking about?

  • Tending to children who aren’t in school
  • The possibility of burnout
  • Family responsibilities
  • Less reliable networks
  • Equipment failure

The single most important thing to consider is that your employees do prefer to work from home, and can be even more productive working in that comfortable environment. But that improved productivity might come with a price for your company in the form of allowing for flexible schedules.

Remember: As long as work is getting done in a timely fashion, it shouldn’t matter when it’s getting done.

Security is key

One thing your business must consider is security, and how to help your remote workers do their jobs without compromising company data. This might mean you’ll need to purchase enterprise-class VPN services for those who must transmit sensitive data from their home networks. Those employees who deal with very sensitive data might also need to be trained on how to use encryption.

Another issue that must be addressed is passwords. You probably have password policies in place for office-based staff, but you can’t enforce those policies on their home networks, which means you’ll need to train your remote workers to change all network passwords (such as those for wireless routers) to be strong and unique. Even if you also have to get those employees up to speed on using a password manager (which they should anyway), this cannot be stressed enough.

SEE: How to manage passwords: Best practices and security tips (free PDF) (TechRepublic)

KPIs to monitor

You need to know which Key Performance Indicators (KPIs) to monitor, and I suggest these KPIs as a good starting point.

  • Self-discipline: An employee’s ability to work independently.
  • Effective communication: An employee’s ability to communicate effectively and efficiently with teams and clients.
  • Learning skills: An employee’s ability to not just follow a known instruction set, but also to learn new things efficiently.
  • Remote vs. local tasks: Are there tasks that can or cannot be performed remotely? You must know the difference.
  • Accountability: Employees must learn to hold themselves accountable to get their tasks done with less supervision.
  • Self-discipline: Employees must be capable of staying on-task with less supervision.
  • Collaboration: Employees must be capable of working with other teammates efficiently via video/audio chat and email.
  • Availability: Managers must be available to discuss work-related matters during business hours. Although employees might work a flexible schedule, they must also be available during business hours.

Conclusion

Your company’s transition from a standard work environment to a full remote or hybrid (remote and in-house) environment doesn’t have to be a challenge. Given that nearly every business across the globe has been practically forced into this new world order, the hard part is already taken care of. With just a bit of extra planning and work, you can make this new reality not only seamless but even more productive.

Jack Wallen

 

By

Source: Remote work: 5 things every business needs to know | ZDNet

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Also see

 

The Four Hidden Dangers Of Long-Term Remote Work (That Almost Nobody’s Talking About Yet)

Working from home during lockdown

OK, so we’ve got this remote work thing down pat, right? Technically, yes. We’re Zoom or Microsoft Teams wizards, we’re used to (and actually good at) dealing with transmission delays and frozen screens, and we’re adjusting to time zone warp: being in New Jersey but on a call at 11:30 PM with your late-working California team. They’re all eating take-out dinners during the call (cute) and all you’d like to do is get to sleep because you have a 5:30 AM call with London tomorrow – and you’re one of the presenters, no less.

But that’s life these days and it’s all cool, right? Not so fast.

The part of the iceberg we can see

In this writer’s judgment, discussions about the pros and cons of remote work have lacked depth, and have been based, mostly, on our knee-jerk reactions to the events and developments of a mere eleven months. Consequently, we’ve also given short shrift to the long view. We’ve done well, all in all, playing the cards we were dealt, but this is a longer game. Discussions about technology and scheduling, although compelling, are surface issues; they’re the 10 percent of the iceberg we can see.

How we solve problems

Business is one gigantic, never-ending experiment in solving problems or – for a more positive spin – seizing opportunities. They’re one and the same, as problems are nothing more than opportunities poorly dressed. How, though, do we actually solve problems?

According to extensive structured research projects by University of Illinois at Chicago’s Associate Professor Emeritus of Managerial Studies Dr. Robert Cooke, a renowned expert in organizational culture and CEO of Chicago-based Human Synergistics International, virtual teams do not perform as well as face-to-face teams in solving problems.

Cooke explains that we use two processes: the rational and the interpersonal. Although we saw “heroic problem solving early in the pandemic,” as Cooke observed, virtuality “is not an automatic solution to either rational or interpersonal problem solving.” Data indicated that when it comes to depending on remote work, some groups just got it and some just didn’t, making adaptability an issue.

Cooke’s model of organizational culture reveals three types of behavior, whether individual, team, or organization: aggressive/defensive (marked by internal competitiveness, power grabbing, and opposition), passive/defensive (including avoidance, need for approval, and conventional thinking), and constructive (achievement orientation, encouragement, and affiliation). Among other observations, the distance of virtuality makes it easier to extend the two non-constructive cultures’ behavioral norms.

In short, says Cooke, “We’re seeing the electronic disintegration of the interpersonal process.” There’s danger number one.

What makes for a good job? Design!

Just as there’s a world of difference between the instructional design of in-person or distance learning, there is as great a difference in designing on-site or virtual jobs. We’ve long since learned that we can’t take a traditional classroom course (or degree, for that matter), plop it on a server, and expect the same result. Same challenge with designing jobs.

Job design considers technical and organizational requirements as well as social and personal requirements of the worker. Dr. Cooke referred to Hackman and Oldham’s job characteristic theory (1976) stating that work should engender three critical psychological states in individuals: deriving meaning, feeling responsibility for outcomes, and understanding the results of their work.

As a result, the theory proposes, employees’ intrinsic motivation will be enhanced, job satisfaction will grow, quality of work will improve, and turnover will fall. This is not to say that successful job design is possible only in in-person settings. It does, though, point forcefully to the difference in design and the perils of not dealing with that difference.

There’s danger number two.

Mental and physical health issues

           Two mental health counselors and one medical doctor (all of whom requested anonymity due to sensitive, private nature of their work) agree that long-term virtual work could have multiple deleterious health effects on anyone. Apparently, says one, “We’re already seeing too much of it to ignore.”

On the mental health side, feelings of isolation lead to depression. Being alone day after day tends to intensify the feeling of aloneness, while in a constructive in-person environment, there could well be a support structure in place. Stigma-free organizations could decide to create a mental health counselor position, perhaps.

Regarding physical health, problems like eye strain (eight, ten hours a day on the screen), poor posture while sitting too long, inactivity, and proximity to the refrigerator and snack drawer (really!) are more than theoretical threats.

There’s danger number three.

Stop thinking? Or stop and think?

Chris Brune, retired knowledge manager and business researcher, offers this observation: “When something becomes possible, it becomes expected.”

And there’s danger number four.

Follow me on Twitter or LinkedIn. Check out my website.

With 50 years’ experience in diversified international business, I am a well-established, prolific journalist, having authored nearly 2,000 articles on job market, workplace, and leadership issues since 2003. I founded my executive career coaching practice, Amdur Coaching and Advisory Group in 1997, serving thousands of individual and corporate clients across 25 industries in North America, Europe, and the Middle East. I have worked for two global office electronics giants, held a directorship in a French-led global affiliate network, and began two start-ups. At Fairleigh Dickinson University I taught leadership courses (MBA, MAS) for 15 years, was Executive-in-Residence in the Center for Healthcare Management Studies, and co-founded the Institute for Life Sciences Leadership.

Source: The Four Hidden Dangers Of Long-Term Remote Work (That Almost Nobody’s Talking About Yet)

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For anyone that works, commuting might just be the worst part of the day. So with WFH and less time commuting, could we see a drastic change in the cities we live in? #WFH #FutureOfWork #BloombergQuicktake ——– Like this video? Subscribe: http://www.youtube.com/Bloomberg?sub_…
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