Remote Living Has Eroded Our Empathy and Executives Must Find a Way To Understand Their Staff

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It is difficult to count what we have lost during the pandemic. We’ve lost jobs, loved ones, incomes and our social lives. Living and working remotely has also meant we are losing our empathy for colleagues. This is especially true of business leaders and executives who need to be able to understand the problems their employees are grappling with as we leave lockdown.

This loss in our ability to empathize with one another is not new. In 2018, 51 per cent of Brits said they thought it was declining, compared with just 12 per cent who thought it was increasing. The pandemic has supercharged this. We are looking at one another through screens and heavily ensconced in our own worlds, so it is difficult to expand our awareness to people with different experiences.

There is a crucial difference between empathy and sympathy. To sympathize with someone means we feel sad for their misfortune. Empathy, on the other hand, means understanding and sharing the feelings of another.

Throughout the pandemic, most of us have been able to sympathize with those who have lost jobs or family members. We have been able to feel compassion for those living in cramped quarters. But by being physically separated from them, we have not been able to truly understand and empathize with those people.

We have become distanced from our employees and, more widely, our customers – the

majority of who increasingly want to deal with companies and brands that demonstrate their care for people and the planet. As offices start to reopen, it is vital we can act with empathy towards our staff and those we serve. This is crucially important for those at the top of businesses, who have kept their jobs and had a different experience of the pandemic.

In order to understand the customers and people they are serving, business leaders need to be able to understand their staff. There is a huge array of experience just waiting to be tapped into to create a more empathetic work environment. Some communities are more tight-knit than others and have had better support systems throughout lockdown. Younger workers may have been more isolated and need more help and encouragement returning to the office.

Often senior executives have more in common with other senior executives than their customers and other target audiences, such as staff. Therefore, learning how to rebuild lost empathy will mean spending more time with the people you’ve never met. To lead with listening and not opining, to immerse yourself first-hand in the real-world experience of your customers’ lives rather than just reading reports about them.

On a practical level, this might look like asking for written feedback from staff on their experience of lockdown. It could also mean trying to spend time in the office coffee shop. Appearing physically accessible to employees will encourage conversations that can never happen over email.

There is also a place for data, but not as we know it. In today’s big data era, digital interaction between companies and customers means businesses have access to more data than ever before. Sourcing the most valuable data isn’t the only challenge. When there is an over-reliance on endless sheets of numbers it can be difficult to define behaviors. There is a risk of losing a richness of understanding. One-on-one interviews with staff or customers can be more useful than “big data”.  It can be costly and time-consuming and, because  of this, it often gets left behind.

However, with so much of the same data out there, it is in the small, slow data that the most striking insights can be found – nuanced findings that can make all the difference between people thinking you and your business are empathetic, or not.

By:   Joint Chief Strategy Officer at BBH London

Source: Remote living has eroded our empathy and executives must find a way to understand their staff – CityAM : CityAM

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Would you consider yourself an empathetic person at work? Are you always willing to lend an ear to your co-worker’s latest band practice drama, or would you prefer to keep conversations at the corporate level?

A recent survey conducted for the 2018 State of Workplace Empathy reported that a whopping 96% of respondents rated empathy as an important quality for companies to demonstrate. Despite this, 92% of employees believe that empathy remains undervalued at their company, which is an increase from results in prior years.

Empathy is described as not just understanding another person’s perspective, but truly putting yourself in their shoes and feeling those emotions alongside that person. It’s a cornerstone of emotional intelligence, and when a workplace demonstrates empathy, there are countless studies that correlate it to increased happiness, productivity, and retention amongst employees.

Remote Work: The Ultimate Guide for Working Remotely

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With the never-ending fallout from the COVID-19 pandemic, remote work is now the new normal. People have become accustomed to working from home, and this is not going to change any time soon. So if you want to keep up, then you need to need to adapt quickly to the remote work environment. Both business owners and employees need to make physical, mental, and emotional adaptations.

This ultimate remote work productivity guide will inform you of everything you need to know in order to master the new system. Managers and business owners that are adapting to remote work will need to be extra considerate to remote workers. The same principles of effective management apply, but in a completely different setting, using different techniques. The following are the things you should consider if you want to stay on track.

Ensure Your Employees Have the Tools

If you are doing any kind of task, then you need to do it well. Remote workers need the right tools to ensure that they can complete the same tasks as they would get done in the office. You need a good communication toolkit, a secure remote connection, and an efficient file-sharing system. You don’t have to overthink this – there are many third-party tools, paid and free, that can perform many functions that you could imagine.

And these are only the software tools. Remote workers need to have laptops, a good internet connection, proper desks, lighting, separate office space, etc. While many remote workers will do this for themselves, you might want to think about providing the proper incentives. If workers cut costs on things like desks, internet, computers, and lighting, overall productivity levels will suffer.

Do Not Micromanage

Multiple studies have alluded to the fact that certain classes of remote workers have felt stifled when it comes to micromanagement. This comes from managers who feel they need to compensate by constantly checking in with remote workers and asking them what they are working on. This is a huge no-no. If you can’t rely on your workers to get the job done, then you have a trust issue. Only enquire when you notice a dip in productivity or when you get a complaint. This might seem counter-intuitive, but it is actually much more efficient and humane.

Schedule Meetings Frequently but Not Obsessively

Much like micromanagement in general, excessive meetings are not only counterproductive – remote workers actually are reporting that they feel demoralized. Group meetings should happen around twice a week, with a personalized meeting once a week or so, unless you need to touch base with an employee for a specific reason. This was an issue even before COVID-19 but has gotten even worse since.

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Communicate Effectively

Communication is still the number one priority when it comes to productivity. Encourage employees to communicate. And be clear to identify exactly what it is that you want to be done and by when. If there are any issues, you should have an open line of communication so remote workers can come to you with them. By making your meaning clear, you can ensure that you and your employees are on the same page while also showing them how to communicate.

Be Flexible/Sensitive to Employees

Everybody is going to need time to adapt. It is not only productivity that is suffering. People are suffering, and the general population is in fear of becoming infected. Many still have their typical workload to contend with and are adapting to different time zones and a completely different work/life environment. Ask how they are doing and what it would take to make their jobs easier.

Encourage Healthy and Effective Productivity Practices

The fact is that many remote workers simply do not know what constitutes healthy and effective production practices. They should be proactively encouraged to approach work with a positive mindset of achievement, collaboration, and communication. Lighting should be appropriate, their postural alignment should be considered, the internet speed should be fast, and they should prioritize certain tasks.

Most people got to work every day like zombies without any kind of recognizable game plan, on autopilot. Disseminate an eBook or pamphlet providing the details on productivity across many dimensions – posture, light, computer, software, work hours, mindfulness, etc.

Remote Work for Employees

Employees will need to maintain a strong mindset and a focused approach if they want to excel in the current economic climate. Yes, you can obviously excel at your job right now, and it is actually something of a prime opportunity for those who capitalize on it. Keep the following items in mind if you are looking to get ahead.

Have a Clear Work/Leisure Balance

There is an obvious sweet spot between work and play. You need both to have a satisfying lifestyle. Make sure that you have clearly defined work hours where you will not be interrupted. Equally, make sure you have clearly defined leisure hours where you will not be interrupted by work. The best way to do this is probably to schedule time away from both technology and the computer.

Get Super Organized

Because you are working from home, you need to be extra organized. It is just too easy to spend the day sleeping in, watching TV, or just suffering from a lack of focus in general. You need to identify work time for yourself, meaning no dog, child, friend, relative, or partner can interfere. You need a routine for getting out of bed, eating, sleeping, and taking breaks. You need to have a system of logging off from work and email so no work-related email can eat into your leisure. In all aspects, you need to be more organized than ever. 

Prioritize Goals Daily

Without clearly defined goals, it is easy just to stay at the desk without getting anything done. In some instances, there is less incentive to get work done. This advice was relevant before COVID-19 but is especially relevant now. Write down, on paper, what you want to get done each day. It is a great way to get focused.

Become Self Motivated

Now is the time to become more self-motivated than ever. First, it is easy to fall into depression or lethargy while working from home. But you could also use this as an opportunity to attain all goals that you were previously unable to accomplish. You now have more freedom – you can get a quick workout in the morning, lunch, or evening. You can work on a side business. You can complete physical work around the house. And you can do all of this while still maintaining maximum efficiency on your typical work. Dipping in and out of work after a period of rest and relaxation will make you more productive, and you will also be more clear and focused when you do.

Build a Serene, Productive Office Space

There is no excuse for having a sloppy, small, untidy office space. You can make it a side project, but you should have a spacious, neat desk with appropriate lighting and a fast internet connection. It’s a bad idea, for various reasons, to let your kitchen table double as your office. Build a dedicated office that is used exclusively for work – optimized it to its full potential. You are going to be working from home for the foreseeable future. You won’t be able to work at your best unless you have a top office environment.

Take Advantage of the New Environment

Many remote workers are a little disappointed at the current turn of events. But there is no need to take a negative mindset to all of the opportunities on offer at the present time. You can achieve your goals, increase your skillset, and take advantage of the freedom that comes with working from home. This includes saving on rent and transport costs or creating a side business. Treat the glass as half full, and take advantage of the new environment.

Embrace Digital Minimalism

There are so many ‘applications’ out there that help you to increase your ‘productivity’. But having too many applications will kill your productivity. If you have too many notifications, you will simply freeze up. Get as minimalistic as you can when doing your work. Use the minimal amount of applications. Consider cleaning up your file system, removing accounts you do not use, deleting social media that is not productive, and only using the essential software to get your tasks completed.

Essential Remote Work Tools and Software

Remote workers need the right tools to get the job done. At the same time, there is a learning curve when you are using a disparate number of platforms and tools, it can take a few months to get everything integrated and running smoothly. With this in mind, the remote work tools need to be easy to use, simple, and intuitive.

If a tool is complex, then it is not really helping. The following is a list of some free online tools that may help. The list is not definitive as there are thousands of tools, but it might help. You need to consider personal organization, time tracking, file creation/sharing, messaging & video, and project management as the basic categories.

Personal Organization Tools

If you are working remotely, then you might want to download a few applications to stay on top of things. One platform that immediately springs to mind is Todoist. Todoist keeps all your to-dos in one place, so you can plan your day better and make sure that you don’t forget anything. When something comes up, add a reminder and get back to what you were originally working on. This will keep your mind from wandering when you’re working and will ensure nothing gets missed. Other options include Evernote and Memento.

Time Tracking and Payroll Tools

We have written extensively about time tracking and payroll here. Essentially, you want an easy way to record hours and to automatically payout remote workers. Because the freelance market is getting bigger, time tracking and payroll need to be even more streamlined. The best payroll software includes Gusto, OnPay, and Patriot Accounting. Some payroll providers, like Gusto, will also accommodate HR.

File Creation/Sharing Tools

Without a doubt, the one to go for here is Google Suite of products. The Google Suite includes all of the online products for sharing and collaborating on presentations, spreadsheets, and Word documents. It is easy to use and completely free. Because the files are online, it really beats desktop applications, though there are potential security threats to take into consideration.

Messaging/Video Communication Tools

There are many messaging services available, most integrated with project management tools. Slack is probably one of the best, as it is both slick and functional. Slack provides a solution to communication difficulties that come with working remotely. It lets you have real-time conversations with anyone in your team, create channels for different purposes, and create threads within messages to keep your chats organized. File sharing is also supported by Slack. You can directly send files to your team, which is much easier and cleaner than email. It is a good mix of professional and casual. Other options would include Telegram or WhatsApp.

Project Management Tools

There are many options for project management. Asana is a good option, allowing for Kaban boards to be created for specific tasks. You assign people to cards and move them along as they are in the various stages of completion. Trello is another option, though it is more basic. Zoho Projects is also an excellent choice and can be integrated with the larger Zoho suite. For more complex projects, you may want to consider Wrike, LiquidPlanner, or Celoxis.

Working From Home – What the Statistics Say

According to Global Workplace Analytics, 30% of the global workforce will be working from home by the end of 2021. PWC conducted its own survey, and there were a number of findings that are good to pay attention to. Remote work is here to stay, and so is the mindset and habits associated with it. The results of the PWC survey were as follows:

  • Remote Work A SuccessRemote work has been an overwhelming success for both employees and employers. The shift in positive attitudes toward remote work is evident. Over 80% of employers indicated that the shift to remote work has been successful for their company.
  • Employees Reluctant To Return – Employees want to return to the office more slowly than employers expect. By July 2021, 75% of executives anticipate that at least half of office employees will be working in the office.
  • No Consensus On Balance – There’s no consensus on the optimal balance of workdays at home vs. in the office. Over half of employees (55%) would prefer to be remote at least three days a week once pandemic concerns recede. Over 65% of managers say a typical employee should be in the office at least three days a week to maintain a distinct company culture. Other experts and studies have also indicated that 2 – 3 days a week in the office is the optimal balance for all parties.
  • Balance Contingent On Experience – Least experienced workers need the office the most. Respondents with the least amount of professional experience (0-5 years) are more likely to want to be in the office more often. Thirty percent of them prefer being remote no more than one day a week vs. just 20% of all respondents. The least experienced workers are also more likely to feel less productive while working remotely (34% vs. 23%).
  • Productivity Levels Increased – More employee respondents say they’re more productive now than they were before the pandemic (34% vs. 28%). And more executives agree: over half (52%) say average employee productivity has improved vs. 44% who said the same in June. Also, employees who report higher productivity are much more likely to say their companies have been better at performing various activities, including collaborating on new projects and serving customers.

In other words, there is an astounding number of positive implications of the Work From Home (‘WFH’) culture. Employees are more productive. However, psychological experts have been alluding to the negative mental health implications in a subset of employees, and this also has to be taken into account.

Tips For Setting Up a Home Office

If you are a manager or remote employee that is working from home, having the right office is an absolute necessity. Your work environment will have a pronounced effect on your productivity levels. Multiple studies have been conducted proving the effects of the surrounding environment on worker efficiency.

Put another way, it’s just easier to get work done when you are in the right frame of mind, without distractions. And it’s good to think long-term. You are going to be in your office for years and perhaps decades. It is an investment, not a cost. The following are essential to setting up a home office.

The Work Space

The ideal home office is one where you are completely isolated from other parts of the house. Meaning that it is not a part living room or part kitchen or part bedroom. It is a room designed specifically for use as an office. The designated office should also be spacious – you don’t want a broom closet. Be good to yourself – create a space designed for work alone.

The Desk

A standing desk might be a good option if you are looking to preserve your health for the long-term. The deks should be relatively large and the chair should also be high quality. You don’t have to break the bank, but consider that you are going to be using the same desk and chair for years on end.

The desk should be a good height. The industry standard is around 29 inches, but you want to get an adjustable one to suit your height. You know your work surface is at the correct height if, when you sit up straight, your forearms are parallel to the ground and your wrist is not bent up or down when you type or mouse. The top surface of your wrist should be on the same plane as the top of your forearm.

The Chair

If you do not get the right chair, your posture will suffer. Dinner chairs are often not at the correct height and are not orthopedic. While there are expensive office chairs out there, $200 should be enough for a decent-sized one that will do the job. Just make sure it is adjustable. You might also want to look into lumbar support and an adjustable seat pan tilt.

Monitors

The desk and chair help with postural alignment. But you also want to adjust the monitor height so you are not staring into a small screen, hunched over. Even with a basic computer, you can buy an extra monitor and connect them via Bluetooth or a cable. This is cheap to do and it will make it easier to code, look at spreadsheets, or create a presentation.

Display resolutions come in a whole alphabet soup of terms but look for any of the following ones to get that desired higher sharpness: QWXGA, QHD, WQHD, or 4K UHD. Also, note that the display connector may limit the screen resolution; on many computers, the video subsystem limits HDMI 1.x resolution to 1920 x 1200 pixels regardless of the monitor size.

Lighting

Lighting is an area that many would not think about when it comes to office spaces. But lighting plays a role in your circadian rhythm and different coloring will have different effects on your hormones. Overhead lighting is best, and it frees up space in comparison to a desk lamp. Another area to consider here is the brightness setting on your monitor.

Other Factors

Other factors you will definitely want to consider when creating your own office space are:

  • Internet Speed – Just get the fastest possible plan you can afford. Nothing is more frustrating than slow internet. 50Mbps is the minimum speed to shoot for, and the more people using the internet at the same time, the more you want to get a higher-speed service. If you really want to nail this, get a wired Ethernet connection.
  • Headphones – If you want to shut out the outside world so you can focus single-handedly on your work, then consider a pair of Bose headphones or similar. They are nearly soundproof and do a good job of blocking out all external noise.
  • Scanner/Printer/Shredder– You are likely going to need to do these office-related tasks by yourself, so you will have to invest in the appliances.
  • A Virtual Private Network – So, now every household member has 3 or 4 devices all using the same internet network, and you are also completed work on that network? Time for a VPN as a basic security precaution. You may also want to consider extra security features at the root access level. ExpressVPN and NordVPN are great options for security, speed, and privacy.
  • System Restore – Perhaps the most important consideration of all. Office systems perform daily backups of all work. You will need to save your work regularly using Time Machine in macOS or Recovery in Windows.

How To Find the Best Remote Workers

For managers, finding remote workers can be an added difficulty. So many people are now shifting jobs in a turbulent economic environment, it’s hard to know how to screen people and even to find people with the needed skills. But patterns are being established and there are time-tested ways to find people that are a fit for your business. Even as things change, certain principles will always remain the same.

Referrals

Referrals are still the best way to find new talent. Not one of the best. The best. Data from Jobvite has indicated that employee referrals have the highest applicant-to-hire conversion rate. Only 7% apply but this accounts for 40% of all hires. This is huge. And the successful candidate already has a friend in the office, which makes it easier for him or her. In addition referral hires have greater job satisfaction and stay longer at companies – 46% stay over 1 year, 45% over 2 years, and 47% over 3 years.

Social Media

If you’ve tried sourcing candidates from social media before and were not overly impressed about the results, try throwing in that the position is remote and watch the applications pour in. Work-from-home jobs can appeal to a range of applicants, including people who want to change their career but do not have to move in order to do it, digital nomads who want to work as they travel, and people sick of commuting.

Remote Job boards

If you’re looking to reach a high concentration of remote job seekers, try using job boards that specialize in remote hiring. While this isn’t a free option, it might still be worth trying out, especially if you’re hiring for a senior position. At least you know that everybody who applies is interested in working remotely, so you won’t waste any time. There are tonnes of remote job boards, including WeWorkRemotely, NoDesk, SkipTheDrive, WorkingNomad, and Jobspresso.

How To Screen Remote Workers

When screening remotely, you have to revise the standard system to take the new situation into account. You need to ensure that the candidate is self-motivated and disciplined because you have fewer tools at your disposal for enforcing rules. Once the candidate is hired, it is harder to assess what they are doing.  The remote worker simply has more power and freedom, so you need to be extra careful in your screening beforehand.

Monitor All Communications

In a physical interview, it’s great to be able to take someone’s measure by how they conduct themselves. It is the best way. Sadly, it is no longer possible, meaning you have to look towards alternative avenues to gauge someone’s worth. The best way to do this is simply to see how quickly they respond to emails, how polite they are, their video communication skills, etc. Do they have difficulty connecting? Are they easily contactable? Odds are, the better they are in terms of basic communications, the better they will be as employees.

Schedule Tests

If you post a job on a remote job board, you could get hundreds of applications. If you post a job with a simple test, you might get 10 applications. This simple technique is incredibly powerful. Always post a simple challenge or test. It is a form of preliminary screening that staves away all of the ‘chancers’, leaving only those who are truly interested in the role. The test does not have to be extensive, it can even be a short 500-word essay on a given topic. Those who are serious will not be put off by such a basic screening procedure.

Focus on Self-Discipline and Motivation

This has already been mentioned previously but needs to be reinforced. When you are screening potential candidates, you need to be really sure that they want the position, have a history in it, and want to have a long future in it. You certainly don’t want to waste 6 months with a person who is sitting at home collecting a paycheck! Ask what their routine is, how they stay motivated, what their internet speed is like, whether they have built a home office, etc. You can learn a lot about a person without directly asking them about their technical skills. When people are unguarded is when they reveal the most important points.

Remote Work Difficulties to Overcome

The following are the primary remote difficulties that need to be overcome. They are best looked at not merely as obstacles, but stepping stones to increased growth. New items require different solutions.

Communication

The biggest difficulty with remote work would have to be that of communication. You don’t know what employees are doing, and employees may not know what employers want from them. This is best resolved with enhanced communications. It’s not simply about keeping in closer contact and constantly going ‘connecting’ with people via Skype. Employers need to clearly identify what they are looking for, instead of changing their minds all the time. Employees need to communicate what they expect in their new role. The clearer and more focused both parties are, the better. Short, focused, clear communication is better than being bombarded with tonnes of information that nobody knows how to handle.

Productivity

Managers need to find out how best to manage, and workers need to find out how best to work under new conditions. It’s not just because either party is ‘lazy’. It is an entirely new environment and everybody needs to give serious thought to how best to increase their productivity levels. Employees have more freedom and need to think about how they can stay motivated. Employers need to look at creative ways to market products and assign tasks. The whip is no longer as effective, and managers need to establish a rapport with remote workers.

Mental Health Issues

The combination of COVID-19, remote work, and lost jobs has caused a lot of harm across the globe. Remote workers are at risk of mental health problems and we are already seeing evidence of this. On top of this, 20% of those diagnosed with COVID-19 developed a subsequent mental health issue. Sitting in a room working without being allowed to travel far is just not good for psychological well being.

Keeping Busy

It can be difficult to assign roles, deadlines, and tasks to remote workers. A balance has to be found between getting workers to their desks using time tracking software and taking a complete goals-based approach to what is getting done. Neither one works 100% by itself. If an employee does not have goals to achieve, then he or she is going to leave the desk and do something else. Remote workers need to be kept busy, but not overwhelmed. Have a stockpile of goals to achieve, but don’t come down too hard on employees that cannot meet the demands.

Standardizing Work Hours

In the remote work environment, it is entirely possible for people to be working in different time zones. And this is fine. Remote workers should be asked what times suit them best in terms of work. It will be the times they are most productive. At the same time, they will be expected to keep to these work hours when they have committed to them. People need to be online for general queries and concerns, and responsibilities are attached to jobs.

Automation & Remote Work

Automation has a huge role to play in terms of remote work. In fact, remote work is only possible right now due to technological innovations, mainly in terms of voice and messaging applications, as well as project management tools.

We have already seen forms of ‘light’ automation with applications such as Grammarly, Google free keyword planners, Yoast SEO, the Google Suite, etc. Though these are not strictly ‘automation’, they have lessened the load for many workers who would have had to do it manually.

In a more technical sense, automation is there to automate routine tasks. This means that software/algorithms are doing what humans did previously, 100%. The end result is that both managers and workers can focus on creative tasks. There is no real limit on what kinds of tasks can be automated.

For example, automation can parse those distracting emails for you, freeing up your remote team’s time to focus on other things. It’s all too easy to get caught up with little tasks and mindless administration work! Even more so when there’s no one to spot you doing it. But with automation handling those tasks, there’s less fuel for procrastination.

Another productivity concern caused by the transition to remote work is one for teams. Some workflows are complicated. They require input from many people. When teams work from home, however, keeping track of a piece of work becomes more challenging. With automation, you can set up auto alerts to let you know when an urgent task needs your attention. Needless to say, automation and remote work are inseparable. The teams that use automation tools the most efficiently will reap the rewards.

How To Run an Effective Remote Work Meeting

Running a remote work meeting is different from in-house office meetings. You are not sitting next to a person, so it tends to be more casual. Some people might leave to go to the bathroom or just to pop out! But there are a number of items that can be considered which will engage the attention of all parties involved. A key point here is to make sure everybody has something to do and contribute, otherwise they are just attending another ‘pointless’ meeting. The following are the 5 best ways to run an effective remote work meeting.

Make it Consistent

Group meetings should take place at similar times each and every week. You might want to have one at 11 PM Mondays and Fridays. In this way, everybody will become accustomed to attending this meeting. It also makes it easier for remote workers to plan their work. A surprise meeting can be annoying and might take somebody away from an important task.

Assign A Clear Agenda

All people attending the meeting should have a clear agenda/numbers of what they intend to contribute. You might encourage people to have certain documents prepared beforehand. You should be clear on who is attending the meeting and why the meeting is taking place. All meetings are information exchange, but you need to clearly define this.

Use Appropriate Software

Good communications software is subjective, and you might simply want to use a tool that all parties are familiar with. Zoom is a great option, as practically all remote workers and managers are familiar with it. It’s also a useful technology, in general, that is easy to operate. Video platforms will all have good file-sharing capabilities at their disposal.

Set the Tone

How many people are attending? How professional is the meeting? A meeting of 4 people is a lot different than a meeting of 10 people. You can be easygoing and casual with 4, but the meeting would quickly devolve into a mess if you try doing that with 10 people. Is the meeting a professional exchange of information or catchup between a couple of friends? These days, it can be a little tricky to tell the difference with the ever-receding lines between work and leisure.

Establish Clear Etiquette

A few small adjustments to your remote meeting etiquette can go a long way. Make sure everyone’s microphones are muted if they aren’t speaking, enforce an on-time start, and encourage everyone to dress appropriately and have appropriate backgrounds. So many meetings are just too casual, and it encourages sloppiness. You wouldn’t go to work in pajamas, why do you think it’s ok to attend a meeting in casual wear?

Set a Time Limit

Don’t let the meeting run overboard. For most meetings, there is no need to go above 30 minutes or so. And, according to a wealth of scientific literature, you are going to find it impossible to keep people engaged beyond 45 minutes. Set a clear meeting agenda, isolate the most important concerns, get the job done, and finish on time. If you have any other concerns, specific members can be contacted directly or you can set up another video call with them.

How To Integrate Remote Workers Into the Culture

Perhaps the trickiest concern for project managers and business owners is integrating workers into the culture. While this was always a concern, a lot of it usually happened on autopilot. The remote worker would be in an office, looking at the design, and talking to all the other people who adopt the culture. Needless to say, nothing like this happens remotely, where you can’t even tell if a remote worker is at the desk! Here are the best ways you can integrate remote workers into the culture.

Share the Corporate Culture

What, you don’t have a clearly defined document specifically stating the business culture? Well, go create one! And when you do, share this document with the remote worker. This is the most direct way for everybody to stay on the same page. You will also want to explain the culture during the interview stage of the hiring process.

Team Building Exercises

A large part of business culture is that all of the remote workers (and, of course, managers) will get to know one another. This is best done with team-building exercises. Every 3 months or so, have a team-building exercise of some kind. The HR department should be helpful in visualizing and setting it up. It could be a competition or social event, the point is to get everyone involved and having fun, not just completing an assigned role.

Create Specific Social Channels

You can create social media pages and specific channels on Slack and other platforms that are dedicated purely to entertainment. You want to have a clear delineation between social and professional communication channels. But people need an outlet to talk and converse with one another. It’s actually the best way to grow a company. If people feel they simply have to follow orders without being able to contribute, even to a small few people, they will simply lose interest.

Make Use of Automation

Make it easy to connect by leaning on helpful tools. If you use Slack for team communication, try using plug-ins like Geekbot to send regular “get-to-know-you” polls and surveys. This works in part because Geekbot updates can also be used for work-related topics, so if a team is used to the survey format, they may be more likely to participate when lighter topics roll around. Questions include: “What playlists do you listen to while you work?”, and “What’s something you’re really looking forward to in the next week?”.

Setting Up a Productive Morning Routine

Without the entire office looking on to see how you are doing, it can be hard to get motivated for work. This goes for both employees and employers. So it’s doubly important to have a clearly defined morning routine that assists you to be as productive as you can be. It will also help your mental and emotional wellbeing, productivity, and overall well-being having a distinct correlation.

Have a Consistent Routine

This is the single most important piece of advice anybody can give you in terms of working remotely. Be consistent across the board. Start and finish at the same time every day. Have breakfast, lunch, and dinner at the same time every day. And go to sleep at the same time every day. While this sounds a little intense, it is the best method to get your mindset for maximum productivity and happiness. Consistency drives results – the more often you change your routine, the less effective the results will be. 

Get Organized

Never approach your desk without a clear idea of what you hope to accomplish. This is one of the most common problems associated with remote workers and people in general. They are passive about what they do but expect active results. Before you switch on the computer, write down what you expect to accomplish and what time frame you hope to do it in.

Be Prepared

If you know what you are going to eat for breakfast, when you are going to take lunch, and what time you are going to start, it eliminates a lot of mental stress from your morning. Isolate if you are going to exercise in the morning or the evening, but won’t wonder about it while you are at your desk. This is idle time-wasting. A good trick is actually to close all tabs from the night before, and only leave open tabs relating to jobs that you need to get done. This will subconsciously encourage you to work on that task, instead of navigating to FaceBook!

Be Tidy

Your office space and kitchen should be clean the night before you attend work. You don’t want to have to attend to extra tasks when you are getting set to do a good morning’s work. Tidy the place the night before.

Switch Off

After 7 PM (or thereabouts), it’s time to power down all work-related email and technology. The degree with which you are able to relax is proportional to your focus when you do actually come back to work. This is not exactly related to the ‘morning’ routine, but it will most certainly help you in the morning time. If you do not relax in the evening, you will not get a good night’s rest, and your morning will be affected.

5 Essential Health Tips for the Remote Work Economy

The remote work economy is not merely about increasing productivity. It encompasses complete mind-body health. There are opportunities like never before to optimize your schedule and pursue your desires. Remember, it is 100% possible to have more satisfaction while also excelling at your job. The trick is balance and focus. If you are not passionate about your work and the future it can provide, then your health will deteriorate and you will eventually end up leaving.

#1 – Get Outdoors

While this is not exactly ‘endorsed’ by the government and the media, you definitely need to get outdoors as regularly as possible. No matter how artistic your office may be, humans are meant for the great outdoors. Even a short walk a couple of times a day can be extremely beneficial, providing exercise and a change of scenery.

#2 – Exercise

While working remotely, you can fit in the time to do a sport that you have always wanted. This could be Yoga, Brazilian Jiu-Jitsu, Soccer, CrossFit, or a whole gamut of possible sports that are available in the area. This can have indirect benefits. If you simply sit at a desk all day every day without proper exercise, your energy levels will decrease with time.

#3 – Minimalism

The remote work economy is forcing people to prioritize what they really need. For many, this takes the form of minimalism. You have to choose what to give your attention to and eliminate any excess clutter you find around the house. It is not just physical items – mentally, you need to choose what to prioritize on. Or else you will be a victim of mindless distraction and the resulting mediocrity, like many others.

#4 – Social Connectivity

You might get lonely working remotely. You’d be far from the first person to feel that way. Invest in making connections with others that help you feel like part of a community. You can set up meetings over coffee with friends who work from home in your area. You can also take an online course with some of your colleagues, or set up gaming times or just-for-fun video chats in the afternoon. And check out online remote work communities for meetups in your area to expand your circle.

#5 – Leave Work in the Office

Perhaps the most useful tip for both health and productivity is to leave work in the office. When you are at work, you work. But when you are relaxing, you relax. The best way to do this is to shut down all of your technology (or at least work-related applications) when you finish work. It is imperative to have a clearly defined separation between work and leisure. Otherwise, you are simply going to burnout, and you will feel terrible on the way down.

Conclusion

If you want to succeed in the WFH economy, then it is actually quite simple, whether you are a remote worker or a business owner. Prioritize your goals, values, and expectations. Find staff, or roles, that you like to do and that you think you can contribute to.

Communicate effectively with those that you work with and eliminate everything that is not directly related to the growth of the company and to your growth as a human being. It’s not lack of information, lack of technology, or lack of support that hinders people striving to succeed in a WFH world.

It’s a lack of focus, lack of motivation, and lack of effort. Stick to your fundamentals, and the new remote work economy will be the best thing that happened to you and your finances.

 

By

Source: Remote Work: The Ultimate Guide for Working Remotely

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You’re Still Doing Remote Work All Wrong

March 18, 2005, I cleaned out my desk at Registered Rep. magazine, the financial publication I was (I can admit it now) a rather terrible business reporter for, and left a job I’d held for two years. I didn’t leave on bad terms. I liked all my co-workers and there were no sour feelings, but I also didn’t have another job set up.

I just knew I wasn’t a very good business reporter, my boss agreed with me, and thus we went our separate ways. I turned in my key card, filled out some paperwork with HR, and hit the Irish pub across the street for a round of goodbye beers. I wasn’t sure what I’d do next. Maybe try freelancing for a while?

And that, friends, was the last day I worked in an office. Six months later, I founded the sports website Deadspin out of my apartment, and I’ve been working at home as a writer ever since. It has been so long since I worked in an office that my non-office work life is now old enough to drive. Considering every story I’ve read about in-person office life in the last 16 years has been about all the terrible things you’re doing to each other in cubicle-land, it does not seem that I am missing out on much.

What I discovered upon leaving office life was how much more immediately productive I became when I no longer had to commute back and forth every day, when no one ever came by my desk to interrupt me just as I’d really start to hit my groove, when I didn’t feel like my boss would come up and start breathing down my neck at any given moment.

To be sure, working from home isn’t for everybody, but it clearly worked for me: I can’t imagine working any other way now. I certainly didn’t get it right the first year, but I have developed all sorts of lifehacks and shortcuts to maximize my efficiency and sustain a comfortable work-life balance. I’m good at this.

I’ve watched during the past year as you have broken every cardinal work-at-home rule that I’ve honed to a science over the last 16 years.

But then the pandemic hit, and suddenly, many of you were working at home, too. And you, no offense, are terrible at working remotely. You’re all rookies, and you keep making rookie mistakes. I’ve watched during the past year as you have broken every cardinal work-at-home rule that I’ve honed to a science over the last 16 years; it’s a little like watching a toddler try to use a chainsaw. And now the whole world’s a bloody mess.

With the accelerated vaccine rollout and large swaths of the workforce likely returning to the office at some point this year, we’re (hopefully) going to be returning to some semblance of normal — or at the very least a New Normal. But there are still going to be hundreds of thousands of people working from home that previously weren’t before the pandemic. You all need to step up your remote work game and get a lot better at this or risk taking the rest of us down with you. To that end, here are five unbreakable rules, if you’re going to commit to remote working for the long haul.

  1. Do not just wear your pajamas all day. I’m not saying you have to put on a suit and tie like you’re working at a bank or something. (But also it wouldn’t hurt?) Your mind, body, and soul can’t help but not take anything you’re doing all that seriously if you’re still wearing your bedclothes all day. You obviously don’t have to be formal, but you have to set very clear boundaries for “work time” and “off time,” and a great way to do that is to dress accordingly. I recommend, at a minimum, workout clothes, which at least hint to your mind, body, and soul that you should be doing something right now. Changing your clothes before you sit down to work tricks you into believing your surroundings have changed. And tricking yourself that you’re under more scrutiny than you actually are is a key part of working from home. It is truly shocking how many people tell me that they just wear pajamas all day when they’re working at home. No wonder you’re not getting anything done.
  2. Conversely, do not forget that you are also in your home. Whenever someone who has always worked in an office finds out I’ve worked out of home for so long, they always say something like, “I don’t know how you do it. Don’t you just want to go lie down rather than work?” But in practice, it’s the opposite problem: When your home is your office, that means you are in your office all the time. After all, there is always some work to do, and if you are not careful, you will just spend all your waking hours doing it. And we have enough of a national issue with workaholism and burnout as is. The problem is not remembering your home is your office; the problem is remembering that it is not just your office. During the pandemic, it is increasingly obvious that some of you are just sitting at your desk every hour of the day… and nowhere else in your home or apartment. It’s your living area. Live in it.
  3. Limit how much time you spend on social media. This is just a good life tip in general, but the problem with being at your computer all day — particularly when we’re all in the middle of a global pandemic — is that you can get sucked into a doomscrolling black hole. (And after all: That’s supposed to be what lying in bed and not sleeping is for!) Social media is making us all crazy anyway, but when you combine it with cabin fever, you get, well, you get the total madness we’ve all been experiencing over the past year. I recommend the Freedom app, which will block whatever sites you want it to, for as long as you want it to. You’ll be surprised how much happier and productive you are.
  4. Set a clear schedule with set parameters. This goes hand in hand with Rule №2, but you have to make yourself, every day set a time that you stop working, no matter what. (You know: like a job.) I recommend thinking of the day not in terms of hours, but in terms of tasks. Make a list at the beginning of the day. If you get all the tasks done before your set hour, great: You get time to go read a book, play a video game, or put your pajamas back on. But no matter what: Don’t go past that set time, or add to your lists of tasks. Otherwise, you just won’t stop.
  5. Go outside. This is vital, even in a pandemic. (Especially in a pandemic.) People that work from home constantly have to remember that, in spite of all immediately available evidence in front of their face, there is in fact a whole big world just beyond their doorstep. Go see it. Your home, your computer, and your work will be waiting for you right where you left it. And who knows? You might even find work a little easier to crack into upon your return.

Seriously, you all need to head back into the office; I can see how this is making you all nuts. But in case we’re all still stuck, sans office, for a little while longer, you can start by finessing these five unbreakable rules for working at home. For your sake. For mine. For everybody’s. You can thank me later.

Will Leitch

 

By: Will Leitch

Source: Americans Need to Go Back to the Office | Index

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For anyone that works, commuting might just be the worst part of the day. So with WFH and less time commuting, could we see a drastic change in the cities we live in? #WFH #FutureOfWork #BloombergQuicktake ——– Like this video? Subscribe: http://www.youtube.com/Bloomberg?sub_… Become a Quicktake Member for exclusive perks: http://www.youtube.com/bloomberg/join QuickTake Originals is Bloomberg’s official premium video channel. We bring you insights and analysis from business, science, and technology experts who are shaping our future. We’re home to Hello World, Giant Leap, Storylines, and the series powering CityLab, Bloomberg Businessweek, Bloomberg Green, and much more.
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Is Mass Remote Working Really The Way Forward?

Is Mass Remote Working Really the Way Forward?

Research from The International Workplace Group’s 2019 Workplace Survey showed how over half of us globally were already working outside of a main office HQ some of the time. And even in a pre-pandemic world, 75 percent of employees noted remote working as “the new normal.”

That new normal arrived en masse for a lot of us just a few months later.

There seems to be a mixed reaction from organizations as to whether remote working at the scale we currently see will last. Tech firms and even some major banks have come out publically to say they’ll be cutting office space and moving to a “central hub” approach, similar to a WeWork set-up.

Yet recent well-publicized comments from the likes of Goldman Sachs are adamant that their employees will be returning, with boss David Solomon stating: “I do think for a business like ours, which is an innovative, collaborative apprenticeship culture, this (remote working) is not ideal for us. And it’s not a new normal. It’s an aberration that we’re going to correct as soon as possible.”

The traditional arguments in favor of organizations allowing remote working were based on well being, a better work/life balance, attracting more candidates and even seeing better productivity and engagement.

But comments from the likes of Solomon deviate from the body of research that had suggested working from home was a solution to so many modern-day work issues — and highlights some of the potential pitfalls.

And there could be new research that supports his viewpoint too, especially when it comes to the holy grail for people managers: engagement.

But first, let’s take a whistle-stop tour of some research showing remote working as highly beneficial for people and organizations alike and should feature more into the future.

Remote working is beneficial for engagement and productivity.

Turning to various studies by Gallup, a pretty picture is painted about the positive outcomes associated with remote working. And it predominantly comes down to engagement.

Highly-engaged workplaces, Gallup reports, can see 41 percent lower absenteeism and 21 percent higher profitability. How this links to remote working is that engagement reportedly peaks when workers spend 60 percent to 80 percent of their time working remotely, seemingly confirming that a mix of in-office contact time and remote-work flexibility, weighted toward the latter, can stimulate better performance and outcomes.

Outside of performance gains, offering flexible working can attract more candidates too — or at help to retain ones currently employed. This survey released in 2018 by Flex jobs found that 78 percent of millennials would be more loyal to an employer if they had flexible work options, whilst seven in 10 also said they’ve left a job or have considered leaving a job because it lacked flexible working arrangements.

Of course, flexible working covers a range of areas from flex-time to picking shifts, but remote working plays a major part.

But are remote workers really more engaged than their office-based counterparts?

Perhaps not.

Remote working can be damaging.

According to Dan Schawbel’s Harvard Business Review article analyzing findings from a 2018 Virgin Pulse study, it turns out remote workers may not be more engaged after all. They may even be more likely to quit.

The study showed how two-thirds of the 2,000 predominantly-remote employees they quizzed weren’t engaged and only 5 percent said they see themselves working at their company for an entire career. That compares to just one in three who don’t work remotely.

Schawbel argues that these results aren’t surprising, citing that humans crave at least some face-to-face interaction in order to feel bonded to teammates.

I couldn’t disagree with that, and the majority of straw polls on LinkedIn I’ve seen over the last year do indicate that most of us would like some balance between remote and office-based work. But what this research doesn’t touch on is the generational divide in remote working, especially pre covid, and how that may skew results.

As the survey from FlexJobs noted above reported, it’s younger workers who typically crave flexibility, and numerous studies have shown how millennials and Gen Z tend to be less loyal to a single employer.

McKinsey Global Institute’s timely analysis of what’s next for remote work published in November last year suggests that “hybrid models of remote work are likely to persist in the wake of the pandemic, mostly for a highly educated, well-paid minority of the workforce.”

Will remote working at scale last? 

In short, yes, but not at the current scale. As McKinsey’s report perfectly summarized:

The virus has broken through cultural and technological barriers that prevented remote work in the past, setting in motion a structural shift in where work takes place, at least for some people.

Key here is “for some people.” I do think that for many of us, being forced to work from home has opened eyes to a new way of living, of integrating work life with home life, and the time, well being and cost benefits that arise.

But it’s not for everyone. Before Covid, people working remotely really wanted to be remote workers. It was a perk they sought out. Because of this, it’s valued more, appreciated more and also, the remote worker by choice likely recognizes in themselves that they have a personality and way of working that does lean towards higher productivity and engagement outside of an office.

Post-Covid, there are now hundreds of thousands of people now working remotely, but not by choice. And that’s the main difference. The right home setup wasn’t there to begin with. They may have a personality that thrives more on social interaction and find their engagement is supported by the hub of an office and proximity to co-workers.

Interesting anecdotal evidence for this perspective was on a recent LBC London phone-in where long-term work-from-homers were lamenting the permanence of their loved ones in their home offices as they too were sent home for the pandemic.

By: Arthur Wilson / Entrepreneur Leadership Network VIP

Source: Is Mass Remote Working Really the Way Forward?

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Remote Work: 5 Things Every Business Needs To Know

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Once upon a time, remote work was something only tech startups considered to be an option for staff members scattered across the globe. Then a pandemic struck, forcing businesses everywhere to reconsider the possibility that allowing employees to work from home might be the only way to keep the company from failing. 

Special Report: Working from home: How to get remote work right (free PDF)

This ebook, based on the latest ZDNet / TechRepublic special feature, helps enterprises and SMBs alike navigate the technical and management challenges of a remote workforce.

Read More

According to a TechRepublic survey, 61% of businesses have gone out of their way to make remote work possible for most employees. That’s not a blip on the radar. Given that an overwhelming majority of respondents (61%) would rather work from home than in an office, it’s safe to say the remote work option is here to stay.

For employees, it’s a change in routine and locale, but for businesses, it’s much more than that — every company has far more to consider. Let’s dive into five considerations that your company must understand for a smooth and productive work-from-home experience.

SEE: Speed up your home office: How to optimize your network for remote work and learning (free PDF) (TechRepublic)

Remote office tools

No matter where your employees work, they need the right tools. When those employees are working in the office, you provide them with everything necessary to get the job done: Computers, printers, mobile devices, desks, chairs, network devices, software, white boards, and more. If you believe employees working from home should be on their own for equipment, you’re doing remote work wrong.

If you’re not willing to directly pay for the tools your employees need, you should at least consider allowing them to expense those costs. But all purchases must be approved — otherwise, you’ll wind up with employees buying extravagant chairs and laptops.

According to our survey, 56% of respondents said that their company had done a poor job of supplying the necessary hardware (computers, printers, and so on) and 52% of respondents said their company had done a poor job supplying them with the necessary office equipment (desks, chairs, etc.) to work remotely. Unless this improves, staff will either be incapable of doing their jobs with any level of productivity (at best) or they’ll burn out and quit (at worst).

At a bare minimum, your company should supply remote workers with:

  • A computer or laptop for work only
  • A printer (if needed)
  • All software necessary to do their jobs
  • A VPN (if security is a concern)

Managing burnout

Burnout is a serious issue with employees who are not accustomed to working from home. Why does this happen? The biggest reason is the inability to separate work from home. When this happens, the lines blur so much that employees can begin to feel as though they’re working 24/7/365. On top of that, people no longer get a much-needed break from family life. That one-two punch makes burnout happen faster and on a more profound level.

How do you manage this? The most important thing you can do is keep the lines of communication open. You’ll need to have someone (or multiple people) on hand to talk to staff in order to help them through these periods.

You’ll need to educate your staff to:

  • Create a routine such as scheduled work times that clearly define ‘work time’ and ‘home time’.
  • Set boundaries like, “When the office door is closed, I’m at work.”
  • Communicate with family — make sure your employees are doing a good job of communicating with their loved ones.
  • Practice self-care. Your employees will need, on some level, to learn how to take care of themselves to avoid stress.
  • Understand priorities so your staff always know what work takes priority and what work can be put off.

According to our survey, 78% of respondents indicated they were working from home five days a week. If those staff members don’t work smart, they’ll suffer burnout fast. Feeling like you’re ‘in the office’ day in and day out can be exhausting. To that end, you’ll need to consider allowing staff to work a flexible schedule.

Managing a flexible schedule

This one is a challenge for most businesses because nearly every company works on the assumption that business hours are universal. There’s a reason why Dolly Parton’s “9 to 5” resonates so well with a majority of the population around the world.

However, with remote workers, the idea of a set work schedule needs to be thrown out the door. You must remember that people are working at home, which can throw a major wrench in the works. What am I talking about?

  • Tending to children who aren’t in school
  • The possibility of burnout
  • Family responsibilities
  • Less reliable networks
  • Equipment failure

The single most important thing to consider is that your employees do prefer to work from home, and can be even more productive working in that comfortable environment. But that improved productivity might come with a price for your company in the form of allowing for flexible schedules.

Remember: As long as work is getting done in a timely fashion, it shouldn’t matter when it’s getting done.

Security is key

One thing your business must consider is security, and how to help your remote workers do their jobs without compromising company data. This might mean you’ll need to purchase enterprise-class VPN services for those who must transmit sensitive data from their home networks. Those employees who deal with very sensitive data might also need to be trained on how to use encryption.

Another issue that must be addressed is passwords. You probably have password policies in place for office-based staff, but you can’t enforce those policies on their home networks, which means you’ll need to train your remote workers to change all network passwords (such as those for wireless routers) to be strong and unique. Even if you also have to get those employees up to speed on using a password manager (which they should anyway), this cannot be stressed enough.

SEE: How to manage passwords: Best practices and security tips (free PDF) (TechRepublic)

KPIs to monitor

You need to know which Key Performance Indicators (KPIs) to monitor, and I suggest these KPIs as a good starting point.

  • Self-discipline: An employee’s ability to work independently.
  • Effective communication: An employee’s ability to communicate effectively and efficiently with teams and clients.
  • Learning skills: An employee’s ability to not just follow a known instruction set, but also to learn new things efficiently.
  • Remote vs. local tasks: Are there tasks that can or cannot be performed remotely? You must know the difference.
  • Accountability: Employees must learn to hold themselves accountable to get their tasks done with less supervision.
  • Self-discipline: Employees must be capable of staying on-task with less supervision.
  • Collaboration: Employees must be capable of working with other teammates efficiently via video/audio chat and email.
  • Availability: Managers must be available to discuss work-related matters during business hours. Although employees might work a flexible schedule, they must also be available during business hours.

Conclusion

Your company’s transition from a standard work environment to a full remote or hybrid (remote and in-house) environment doesn’t have to be a challenge. Given that nearly every business across the globe has been practically forced into this new world order, the hard part is already taken care of. With just a bit of extra planning and work, you can make this new reality not only seamless but even more productive.

Jack Wallen

 

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Source: Remote work: 5 things every business needs to know | ZDNet

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