Only 1 In 10 Employees Use AI Skills At Work. Bosses Want To Change That.

In a Salesforce survey of 11,000 global workers, few said their day-to-day role currently involves artificial intelligence. But with the rise of technologies like ChatGPT and a focus on boosting workers’ skills, that’s shifting quickly....getty

When Minneapolis-based Tony Nguyen lost his job as a manager at a sandwich shop during the pandemic, he decided his next move was to jump into tech. After spending his first five years after college in the restaurant industry, Nguyen wanted to learn new skills like process automation and data analysis.

To help, Nguyen turned to Trailhead, Salesforce’s training and workforce development platform, where he earned certifications, completed programs and eventually landed a job as an administrator managing data and analytics for Salesforce products.

“Growing up I loved playing video games and with computers—it’s always been a passion,” Nguyen says. The next skill Nguyen wants to learn? Generative AI.

In a global survey of 11,000 workers conducted by Salesforce, only one in 10 employees said their day-to-day role currently involves artificial intelligence. But with the rise in technologies like OpenAI’s ChatGPT, the shift to skills-based hiring and an increasing focus on improving existing workforces amid the threat of a downturn, 80% of senior IT leaders cited a need to recruit and upskill employees in generative AI.

“[AI] is showing up everywhere, in every job,” says Ann Weeby, senior vice president of Trailhead at Salesforce, which is adding AI programs to Trailhead’s course catalog. “Skills are changing, technology is changing and workers are being left behind.”

The talent shortage for AI skills is widespread. When software firm SAS Institute polled managers at 111 U.S.-, U.K.- and Ireland-based organizations about the skills gap, 63% said they don’t have enough employees with AI and machine learning skills.

As bosses look to increase workplace development, venture capitalists are predicting AI, virtual reality and virtual-learning startups will dominate the education technology space this year. Universities are increasingly creating AI degree programs and resources, such as Carnegie Mellon University’s AI degree in 2018, MIT’s 2018 $1 billion investment in a new college for AI and Emory University’s upcoming Center for AI Learning.

But according to chatbot maker Tidio, nearly 69% of college graduates think AI could take their job or make it irrelevant in a few years. At SymphonyAI, chief people officer Jennifer Trzepacz says the enterprise AI company is thinking more and more about including AI in how workers operate.

“A lot of people might be anxious about what AI means for them or for their job,” says Trzepacz, but AI is reducing administrative tasks to make room for more time for collaboration and innovation.

“AI is part of the future,” she says. “We need to be curious and learn about it.” To help employees learn more about AI uses, Trzepacz says the company has created an initiative called “AI Is For Everyone” to increase awareness of AI applications and technology among employees.

David Fontain’s insurance technology company Foresight uses AI in its products to generate safety compliance recommendations for its customers. “[AI] is not just a buzzword,” he says. Rather, it’s already useful at Foresight in practical applications and streamlining work processes, with machine learning and AI taking “the guessing game out of worker safety,” he says.

Leaders like Fontain say AI is just another tech evolution that workers need to level up on. And as the shift toward skills-based hiring increases, 82% of managers in Salesforce’s survey cited skills as the most important attribute when evaluating job applicants.

Now a hiring manager himself, Nguyen says he looks at job candidates’ Trailhead accounts to determine if they are staying up to date with technologies and if they have an appetite for gaining new skills. “You always have to upskill yourself,” he says.

Source: Only 1 In 10 Employees Use AI Skills At Work. Bosses Want To Change That.

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How The Corporate Cafeteria Is Changing

 

Even as the sprawling dining halls of old struggle with emptier workplaces, food is still important to employees, particularly the young. Many companies are reinventing the company meal. The corporate cafeteria can be an especially lonely place these days.

“You used to walk in at 12 o’clock on a Tuesday and stand in line to get something,” said Casey Allen, 46, who works for a division of the agricultural chemical company BASF in Raleigh, N.C. “Now, you walk in and you’re usually first in line.” A paternalistic fixture of white-collar life born of the Industrial Revolution, the office dining room survived the midcentury move to sprawling suburban office parks.

It weathered the rise and fall of cubicle culture and power lunches, and more recently, the lavish excess of the Silicon Valley office lunch. But as the American office emerges from its pandemic slumber, can the cafeteria survive layoffs, a workweek that sometimes requires only a few days in the mother ship and a new, more demanding generation of employees?

Even at companies like Meta, which this month announced that it would lay off 126 cafeteria employees at its headquarters in Menlo Park, Calif., workers are skipping free meals in a quest to leave the office as soon as possible.

“The world of the traditional big cafeteria is dead,” said Fedele Bauccio, who in 1987 co-founded Bon Appétit Management Company, which runs food service at hundreds of museums, universities and companies like LinkedIn. “They are just too expensive to maintain, and not flexible enough.”

Still, office workers need to eat. So companies are blowing up the cafeteria. Long regarded as a way to encourage productivity, cafeterias are being reframed as respite and recreation, designed to attract younger workers in a job market badly in need of them.

Some companies are installing cocktail bars, or hosting sunset oyster-shucking parties to help employees relax and socialize after work. The large dining halls at tech giants are being divided into smaller, more homey spaces flexible enough to feed a work force whose size changes drastically day to day. Developers are building restaurants that function like subsidized corporate cafeterias but are open to the public.

“Free pizza isn’t enough anymore,” said Andrew Montesano, the North America food programming and operations manager at LinkedIn. Employees, especially younger ones, are demanding more culturally authentic meals and climate-friendly kitchen protocols, like reducing waste, according to Mr. Bauccio and others in the corporate food service business. They are eating less meat and questioning labor practices. Health and wellness have become a menu mantra.

Companies that aren’t paying attention are likely to suffer, said Jennifer A. Chatman, associate dean for academic affairs at the Haas School of Business at the University of California, Berkeley. Smart leaders know that informal interaction can keep corporate culture from eroding as remote work persists, and may be the main purpose for coming to the office in the future, she said.

“A cafeteria is not the only way to get there,” Dr. Chatman said, “but people need to eat, and we know eating together fosters interaction.” Food has become such an important recruitment and retention tool that some applicants for remote jobs are even offered credits with food delivery companies, or generous weekly lunch stipends — benefits that may be especially prized as inflation drives up food costs.

Free meals can also offer psychological rewards, Dr. Chatman said. “There’s an advantage to being able to say, ‘My company buys me lunch every day.’ There is a symbolic value in feeling like you are being taken care of by the company.” On the shores of South San Francisco, an airy two-story restaurant called the Anecdote opened in March on a biotech campus. It functions like a corporate cafe, but has the look and feel of a restaurant.

 

Bon Appétit Management Company pioneered the idea with real estate developers. Companies in the building can use the restaurant as a way to offer employee meals, sometimes free or at a discount. But anyone can stop in for dishes like crispy tofu sliders and $16 Dungeness crab cakes.

Company downsizing and hybrid work hours prompted the idea, but cities — particularly on the West Coast — that are pushing companies to stop providing abundant free food helped it along, said Alison Harper, a Bon Appétit district manager. Huge corporate cafeterias, the reasoning goes, keep workers from patronizing local food businesses, and offer nothing for the neighborhood.

“The pandemic speeded up what I consider a paradigm shift that was already happening in the Bay Area and beyond,” she said. “Cities were saying we don’t want big, closed cafeterias that don’t benefit the community anymore.” Hans-Peter Goertz, 48, eats at the Anecdote during the three days each week he goes to the Cytokinetics office. He misses the variety and speed of food service at his former employer, Genentech, where a dosa or an order of fresh, local fish was delivered fast and free.

A meal at the Anecdote, he said, is more akin to a longer, European-style lunch. “I can get a really nice meal for $4 or $5 in a beautiful setting with an innovative menu,” Mr. Goertz said. “It’s a very nice perk that translates beyond the economics.” There may be no better example of the changing fortunes of corporate dining than the former Condé Nast cafeteria in Midtown Manhattan, once an exclusive palace of power where the editor Anna Wintour ordered blood-rare burgers, and one might spot Cameron Diaz at the salad bar or John Updike having lunch with a New Yorker editor.

The cafeteria line became so legendary that it had a role in the film “The Devil Wears Prada.” (“You do know that cellulite is one of the main ingredients in corn chowder,” Stanley Tucci tells a young new hire ladling some into a bowl.) The Durst Organization opened the revamped cafeteria at 151 West 42nd Street in 2018, after Condé Nast moved out.

Part of its $150 million renovation was spent giving the cafeteria, originally designed by the famed architect Frank Gehry, a face lift. Anyone whose company rents space in the building is welcome. Durst put beehives on the roof of a neighboring building and uses its honey in the cafeteria. It began offering master classes in cooking lobster and fresh pasta. Food scraps are shipped to the company’s 1,800-acre McEnroe Organic Farm near Millerton, N.Y., and the compost is used to grow vegetables for the cafeteria line.

Quality food, served in refined gathering spots, has been such a winning formula that Durst is replicating it in its building at 825 Third Avenue, which is also undergoing a $150 million renovation. By this summer, employees at companies like Gotham Asset Management and National Bank of Egypt will be able enjoy a cafeteria lunch, and after work head to a 6,000-square-foot terrace for happy hour or an oyster-shucking party.

At One World Trade Center, which Durst co-owns with the Port Authority of New York and New Jersey, a large, casual communal space on one floor offers a quick-service cafe with high-end coffee and beverages. The building is home to young, midsize tech companies like Wunderkind and Undertone, which have pumped up their own pantries, sometimes making them the centerpiece of the office.

“What we’re seeing is a merger of the renaissance in food and corporate dining,” said Spencer Cohn, who manages food and beverage for Durst. “The shift is not temporary.” David Neil, a Durst principal, said a number of companies have made their leasing decisions based on a building’s food and beverage offerings.

In less flashy corners of corporate America, companies are struggling to find efficient ways to manage unpredictable lunch crowds and reduce labor costs while still offering dining options. Streamlined menus with QR codes are posted on office walls, and orders are made on apps or at kiosks.

Some businesses have abandoned cafeterias altogether in favor of subsidizing food delivery. An app called Relish by ezCater aggregates a variety of restaurant orders from employees and delivers them all at the same time, in uniform packaging, so everyone can eat together. It uses a network of more than 104,000 restaurants in every state, selected based on their ability to reliably feed large groups.

Stefania Mallett, the chief executive of ezCater, said that companies she never thought would subsidize food for employees have signed up because it’s cheaper than running a cafeteria and satisfies younger workers, for whom food is becoming a requirement rather than a perk.

The New York ticket company SeatGeek uses the service regularly, she said. On days it offers subsidized lunch through the Relish app, five times as many employees come to the office. “It’s much cheaper to give you a sandwich than replace a worker,” she said. Still, there are some parts of the country where the old-school corporate dining room endures. The cafeteria at Hallmark headquarters in Kansas City, Mo., is one of them.

In 1956, Mr. Hall opened the Crown Room, with an army of cooks, a terrific view and 36 chandeliers shaped like the company logo. “Greeting cards represent thoughtfulness, and it’s fitting that those who create them should be working in the best conditions we could provide,” he said at the time.

The Crown Room was always the heart of the company, with cakes for employee birthdays, World Series parties and gift-wrapping demonstrations. People heading home for the day could pick up a potpie or some meatloaf for the family on their way out the door.

During the height of the pandemic, when headquarters was closed, the kitchen still turned out packaged sandwiches and salads to feed people in the manufacturing plants. The dining room reopened in April. “Hallmarkers were thrilled to have the Crown Room back open,” said Paul Herdtner, a company spokesman who is particularly fond of the cafeteria’s Texas sheet cake.

It’s a piece of Hallmark corporate culture no one wants to change, but reality is reality. These days, the cafeteria line is open only three days a week.

Kim Severson

Source: How the Corporate Cafeteria Is Changing – The New York Times

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How RestroSuite Helping Desperate Local Restaurants Growing Online

In this fast-moving era, people prefer to spend quality time with their family & loved ones… & there is no limit on the budget for buying happiness. According to Forbes, over 1 billion restaurants searches happen on google every month. And about 89% of them are done on a smartphone.

  • 77% of diners check restaurant websites before visiting them.
  • US food delivery market is going to be huge $43 Billion by 2025.
  • US consumers prefer to order food directly from restaurants if they have a proper online ordering system in place.

When restaurant owners can tap into its immense power, the results can be true freedom and explosive income for them, and they will write a BIG FAT check every month for this MUCH NEEDED HELP.

And that’s why after months of development, coding, testing, and debugging – we built a ground-breaking all-in-one marketing solution for restaurant owners, marketers, and agencies…

RestroSuite will setup a complete business including a stunning website, Bio Links, QR code, lead generation form, order management system and more automatically for your client. Now, all you need to do is customize it to best match the business needs, modify the theme, content, or images as per your requirements.

The RestroSuite team has really done a good job. They have made an All-In-One Solution for Local Agencies & Marketers to build, sell & Grow Online. As a Marketer & Service Provider, you can use RestroSuite to Serve your Clients. It’s amazing & Beginner friendly and of course, helping you into a in-demand service Industry. Read more details here…

Source: https://www.restrosuite.co/

.

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How Contactless Digital Business Cards Works Without Needing To Print

NFC technology (Near Field Communication) has started gaining momentum and its application in various fields and businesses is increasing every single day. Businesses are going to need NFC technology in their everyday operations and marketing.

This is the perfect time to jump in and provide a service that no one else is providing. Taking advantage of NFC technology to create & sell contactless Digital Business Cards & to set it up for a variety of Applications in Local Businesses is the best thing to do NOW!

There cannot be a better time to do this. How can you take advantage of the NFC Market? JusTap is fully equipped to help you grab your share from the NFC Market. Be it creating a Business card, setting up a Restaurant Menu or displaying information about a product – You can do it all with JusTap! JusTap is loaded with a huge collection of pre-made templates that can be customized in minutes.

Create a card by choosing a Business Card or Local Niche template. Or, you can even design one from scratch. Customize the blocks however you want. You can even add or remove any blocks and give your details or clients details. Now, click Publish as a contact card, a URL or even set it up to send text message, WhatsApp, Email, or Call.

Set up Business Card, Lead generation, review collecting, payment collecting, appointment booking or any campaign as per the need of the Business by modifying any existing template inside JusTap. See more details here..

Source: https://sales.justap.io/

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Why Fast Food Is Racing To Ditch The Dining Room

Taco Bell’s new Defy restaurant is pure drive-thru. Taco Bell

Five hours into a long drive through New England last week, I needed coffee. I pulled up to a Dunkin’ in Gorham, New Hampshire, parked, and got out of the car. Mistake. In the donut-scented interior, I learned that this Dunkin’ wasn’t taking orders in the store—only at the drive-thru and via the app. Reluctantly, I downloaded Dunkin’, selected a large cold brew, tapped in my credit card number, and watched in silence as two workers prepared and placed the coffee on the largely obsolete counter.

Seven days later, I got an email—“Are Your Cravings Calling?”—that left me unsure if I’d signed up for DD or AA. I was part of the Dunkin’ digital universe now, which is right where the company, owned by Atlanta-based Inspire Brands, wants me. Certainly more than in the actual store. Last August, Dunkin’ opened its first “digital” location on Beacon Street in Boston. There are no cashiers, replaced by touchscreens and mobile ordering, and no seats or tables.

Dunkin’ is far from alone. Name a fast-food restaurant and the odds are the company has recently developed a branch without any restaurant at all. Chipotle’s first “Digital Kitchen,” which opened in upstate New York in 2020, has no dining room. A branch that opened last year in the Cleveland suburbs doesn’t even let customers inside the store.

This summer, Taco Bell opened something it calls Taco Bell Defy, which is not a restaurant at all but a purple taco tollbooth powered by QR code readers and dumbwaiters that bring the food down from a second-story kitchen. The operation is, by most accounts, astoundingly efficient. Wingstop’s “restaurant of the future” doesn’t have seats or take cash.

What’s driving this trend? Partly savings on real estate and labor. But mostly it’s a response to consumer preference. Pushed by pandemic restrictions and pulled by the increasing ease of mobile transactions, customers have rushed into drive-thrus, delivery, and mobile ordering. Even with coronavirus fears in most Americans’ rear-view mirror, Chipotle’s in-restaurant sales now account for just a third of its business. At Panera, which opened its first to-go-only locations this summer, that figure is under 20 percent.

“It’s a way to cater to changing customer-order behaviors,” explains Emma Beckett, an editor at Restaurant Dive, an industry publication. While smaller store footprints and radical new designs are mostly reserved for new locations, she says, the arms race is on to remodel older stores with drive-thru lanes. “Everyone wants double or triple drive-thrus, so those parcels are becoming competitive, because there are only so many corner lots that can accommodate that.”

Everything is moving in the direction of Checkers and Rally’s, two drive-thru chains that were early to this idea. Take Salad And Go, the nine-year-old budget salad chain that now has dozens of locations in Arizona and Texas. Salad And Go has no inside at all, nor does it usually bother with picnic benches or even parking spots, like Sonic. Founder Roushan Christofellis has said the stores’ “microfootprints” are the secret to their super-affordable salads. As a bonus, no public interior space means you don’t need to build customer parking.

Wherever Americans are eating, it isn’t inside fast-food joints. To meet this shift, some chains, like Wendy’s and Qdoba, have embraced “ghost kitchens,” unmapped, closed-door facilities where food for delivery might be prepared for a dozen different brands at once.

Increasingly, the logic behind ghost kitchens is finding its way into public-facing retail design too. Last year, I wrote about how the rise in digital ordering was messing up the fast-casual experience, as restaurant workers struggled under a workload that depended little on the number of customers in the store. The good news is they are working on solving the problem. The bad news is: I am the problem.

Like the parallel remote-work phenomenon, the rise of what McDonald’s calls the Three D’s—digital, drive-thru, and delivery—may reflect an ongoing social atomization as the shared spaces that emptied out during the pandemic are slow to fill back up, to the point that walk-up, dine-in customers like me are no longer the focus, and might even be a nuisance. Often lauded as a vital “third space” for seniors, teenagers, and families in communities that lack friendly public spaces, McDonald’s unveiled a concept store in 2020 that has no seating at all.

It does, however, have algorithms inside the My McDonald’s App. “Imagine what can happen once we start to know, ‘Oh, Brian’s coming to the restaurant,’ and what we can do,” McDonald’s digital engagement head Lucy Brady told Wired in 2020. It’s like a 21st-century version of the waitress asking if you’ll have the usual.

On the other hand, to-go orders might not be replacing meals with friends as much as they’re eating into grocery-store spending. In the 2010s, American restaurant spending surpassed grocery spending for the first time, a dramatic shift from the 1990s when U.S. consumers spent $3 at the grocery for every $2 at the restaurant. “Breakfast spending is the fastest-growing daypart,” one industry analyst observed, “and that’s the ultimate utility. No one is sitting down for breakfast.”

That’s probably what’s motivating coffee-centric chains, among which Panera isn’t the only one scrambling to scrap seating areas. As Jonathan Maze wrote this summer in Restaurant Business Online, “Dutch Bros, which went public last year, rocketed to become the third-largest coffee chain with a model that features no seating. The fifth largest is Scooters Coffee, which is also a drive-thru-only concept. The fourth largest, Minneapolis-based Caribou, is focusing all its attention on growing drive-thru-only locations.” The occasion for Maze’s piece was the first drive-thru-only Tim Horton’s.

Something similar is happening at Starbucks. Despite its roots as an urban gathering place whose comfy chairs, Wi-Fi, and bathrooms invite customers to linger, on-and-off closures related to COVID have helped accelerate a business shift toward mobile, delivery, and drive-thru, which now make up almost three quarters of the brand’s U.S. revenue. And that’s just fine with Starbucks brass: Those customers make bigger purchases than the ones who walk in and order at the counter.

Starbucks opened its first “Starbucks Pickup” store in 2019, in Manhattan, and the model has since expanded to cities across the country. “These stores center on convenience and illustrate one way we can meet evolving customer behaviors in dense, urban locations,” a spokesperson says. As for Starbucks’ role as social infrastructure, the company has said it is “creating the digital third space.” “We plan to create a series of branded NFT collections, the ownership of which initiates community membership, and allows for access to exclusive experiences and perks,” chief marketing officer Brady Brewer wrote in May. Your Viennese coffee house could never.

You can see the zeitgeist in the rise of another coffee chain, Blank Street, whose New York locations rewards mobile pre-orders and often eschew seating altogether in favor of tiny, low-rent retail footprints. Most don’t have bathrooms, but then Howard Schultz has said Starbucks may reverse its own open-bathroom policy, citing problematic customer behavior. After closing a store in Philadelphia due to “safety” issues, Starbucks’ new Center City location has neither seating nor restrooms.

Perhaps we shouldn’t take these seatless concept stores too seriously. After all, they represent only a tiny experiment compared to the nation’s tens of thousands of existing fast-food restaurants, which, the Dunkin’ in Gorham, New Hampshire excepted, continue to offer old-fashioned thrills such as ordering with a human cashier and sitting at a table to eat. And let’s be honest, fast food’s appeal has always been the food—not the human connection and certainly not the ambiance.

“Pre-pandemic, about 50 percent of food was consumed on premise and 50 percent was drive-thru and delivery,” said Mark Landini, a retail designer who has worked with McDonald’s and other brands. “Because of the pandemic, that’s now changed to 20-80.” Landini specializes in eye-catching designs, and he suggested that further streamlining the fast-food experience might not be good for workers or, in the long run, brands.

(Or, obviously, his firm.) “I think ghost kitchens are a big mistake,” he said. “You’re effectively putting your business in someone else’s hands and the less a brand can manifest its personality, the less you’ll experience it emotionally. If you’re going to reduce that physical interaction for operational economics, or to reach a broader audience, the long-term effect is your product becomes a commodity on someone else’s shelf.”

Then again, the futuristic Taco Bell Defy and its ilk—as well as these companies’ earnings reports—show us where Americans are going, or more precisely, how. It’s not just mobile apps that are making these changes attractive, but an older technology that also promised both freedom and a kind of anti-social isolation: the automobile. The pandemic-fueled rise of the drive-thru just isn’t going away. Maybe it’s because remote work has pushed fast-food spending into suburban, car-dependent locations.

Maybe it’s because sitting down at Chipotle only seemed like a good idea relative to returning to the office, but nothing beats the kitchen table. Maybe it’s because there are more fun things to do at home, online, than ever before. One way or another, vehicle miles traveled are back to where they were in 2020, even though many white-collar workers aren’t in the office five days a week. They’re still going to the drive-thru, though.

Source: Fast-food chains like Taco Bell, Dunkin’, and Panera are ditching dining areas for drive-thrus and mobile ordering.

Critics by deliverect

we’ll discuss some key challenges of digital ordering and online food delivery for restaurants and how to address them.

1. You punch in delivery orders manually, losing time and sometimes making errors 

Many restaurants assign one of their employees to online orders, accepting delivery and takeout orders on the aggregators’ tablets and entering them in your restaurant’s point-of-sale system by hand. This manual task, which is both time and labor intensive, creates a delay in the order flow.

By automating the online order process, you can eliminate human error and free up your staff’s time, to focus on improving the customer experience. With tickets printed in the kitchen in a consistent format, your delivery operation will run much smoother.

2. The more online ordering platforms, the more tablet mayhem

When you deliver food, working with multiple third-party food ordering players is a smart strategy to scale up your business. Each delivery service your restaurant works with will send you their own device, usually a tablet, with platform-specific software.

You can solve this issue by integrating your delivery orders into your point-of-sale system, automatically pulling in all your orders to your POS.

3. Managing your menus across different online ordering platforms takes up a LOT of time

Never before have there been so many restaurants offering delivery and takeout. Therefore it’s crucial to stand out, and one sure-fire way to do this is with a menu adapted for delivery that is clear, attractive, and customizable.

Fortunately, it’s possible to quickly and efficiently manage multi-location and multi-platform menus from one screen. Deliverect’s omnichannel restaurant solution comes with an easy menu builder that enables you to create, duplicate and automate menu items, and publish them to multiple channels with a few clicks.

4. You don’t have real-time sales data, and you don’t know what’s been sold online

Analyzing your sales data is one of the best and fastest ways to optimize and grow. If your restaurant is available on multiple online ordering platforms, however, it can be challenging to get a complete overview of all your online sales. 

Seamless integration between your online sales channels and your POS system is all it takes to solve this pain. Connecting all your online ordering platforms to your point of sale means you’ll see all your sales data in real-time, on one screen.

5. Customers can order out-of-stock items because your stock isn’t synced with your online channels

Replenishing your inventory can be a complicated job if your stock isn’t automatically updated in your restaurant inventory software or point-of-sale system after an order has been placed online.

Many modern POS systems already include stock management, but to sync with your online sales platforms, restaurants need an active POS integration.

6. Your online orders aren’t in your POS – you’re not VAT compliant

Hospitality businesses are subjected to rigid tax regulations worldwide. In some countries, restaurants and catering services are required to work with a registered cash system – the so-called “white cash register” to avoid fraud.

Automate your online order flow to ensure your online orders, no matter which platform they come from will be sent to your POS system without you having to do anything. It’s that simple!

7. Your restaurant is crowded with riders

Food delivery couriers need to make as many deliveries as possible to earn a living. For them, there’s nothing more frustrating than waiting for a meal that’s not ready for pickup.

One solution is to rethink your restaurant’s design and flow to accommodate specially designed waiting areas for riders. You may also want to think about a screen displaying order statuses that are ideally placed in your delivery pickup area. This will increase the efficiency of your pickup.

8. Customers don’t find your restaurant in the app

Cities like London, Madrid, Amsterdam, Dubai, and New York count thousands of eateries with delivery services. With many of those signed up with platforms like Uber Eats, Postmates, Talabat, and Deliveroo, the number of in-app restaurant listings, and thus competition, is huge.

Faster preparation times, faster delivery times, higher acceptance and online rates,… in short, a better delivery performance will lead to more positive customer reviews and a better position of your listing.

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