How to build empathy into reporting
Empathy should be a newsroom-wide value, but it starts with reporters because they deal with people in the community every day. No matter a reporter’s background, there are ways to empathize with sources without compromising one’s journalistic values.

The techniques described in this chapter will help you see the perspectives of different people and communities and tell stories that better reflect them. Few are novel, but they do take time and energy, which are precious in today’s newsrooms.

Do your homework, but don’t act like an expert
In communities that feel wronged — because they believe they’ve been stereotyped, ignored or misunderstood — a reporter is often seen as the sum of all the others who have come before.