How A.I. Can Supercharge Your Customer Service Team

Najeebah Al-Ghadban The idea of removing humans¬†from customer service is not new,” says Jeff Galak, associate professor of marketing at Carnegie Mellon’s Tepper School of Business. And with recent rapid advances in generative A.I. technology, marked by the launch of OpenAI’s ChatGPT and its numerous offspring, many business owners might be tempted to eliminate their […]

Why Those Working Remotely Are Heading For The Tragedy Of The Commons

Getty Images There is no doubt that remote or virtual work is more efficient for white collar workers. And it may be more effective in some cases. But the tragedy of the commons may be coming into play with organizations that encourage individual remote or virtual work giving up their common culture. The efficiencies of […]

How The Shift To Adult Learning Is Changing Business

Business people learning about new project..getty Every business is built on its human resources. Those humans have experienced unprecedented change since 2020 and, with them, the companies they work for. Many employers are paying more, increasing benefits and adding flexibility to once-rigid scheduling to attract and retain the best talent. Meanwhile, economic uncertainties are causing […]

10,000 Steps Per Day? Fitness Trackers Push It, But How Many Do You Really Need?

Peter Muller/Getty Images/Cultura RF There’s nothing magical about the number 10,000. In fact, the idea of walking at least 10,000 steps a day for health goes back decades to a marketing campaign launched in Japan to promote a pedometer. And, in subsequent years, it was adopted in the U.S. as a goal to promote good […]

How Startups Can Benefit from Coworking Spaces

Photo Unsplash License When you first start your business, your own home may well be all the space you need. But every new business needs to grow. So sooner or later, you’ll find yourself needing a bit more room to work in. Renting or buying your own offices is not always possible at his point […]